fitness instructor

team member

shift manager

kids club attendant

assistant general manager

Chuze Fitness

There are a lot of pros and cons to working at Chuze. The environment is great; most gym members, the friends you make, and the welcoming gym atmosphere. The management is not so great. When I first started working at Chuze, everything was perfect. I loved the free gym membership, I loved the team meetings, and I made some wonderful friendships. I loved my job so much and would often recommend it to other people. Do I recommend the job itself? Yes. Do I recommend working there JUST based off the management? Absolutely not. I’ve seen multiple loyal and hardworking employees get pushed out by management. People put in their notices and are told they have to leave that day or they’d be fired. I’ve seen people come into work crying and not wanting to work there anymore because of meetings they had with managers that are labeled as “coaching.” Someone will get fired for one thing, but another will get away with it for months unnoticed. This happened to people who were assistant general managers and supervisors, not just team members making the starting pay. This isn’t just a situation that has happened to one person, it’s happened to MULTIPLE PEOPLE. The strictness of the company and overworking staff is ridiculous. Every team member was putting in so much effort to make the gym spotless and providing the best customer service possible until we all felt under appreciated. We asked what we do well and we are told we can do better. So why would we try harder? We all are working as hard as we can and we are already meeting the goals set for us, what more can we do better? It’s just hard to want to work for a company that doesn’t stand up for you or value you as an employee. Recently there’s been so many threats of getting rid of long term staff because of their “bad habits.” Why not try to fix these bad habits first before pushing them out? Why bring in a whole new staff who is undertrained and overworked to try to fix the problem? That’s where the bad habits start in the first place. No one wants to work there anymore and the people who do are usually a part of the problem.  The hourly cleaning tasks can be difficult to navigate because some tasks are a lot easier than others and you’re given the same amount of time to complete each task. For example, cleaning off a few benches or dumbbells should take 30 minutes max. Scrubbing grout on showers, mopping, vacuuming, cleaning toilets, sinks, and all of the mirrors should take about an hour once you get good or efficient at them. All of these cleaning tasks are given an hour to complete. But if you finish early with a task, you’re judged for it and written off as lazy. If you take the full hour, or go over, you need to learn better time management. Most new staff members are scheduled five hour shifts with no break and you’re scheduled almost every single day of the week. Also you can be scheduled a closing and an opening back to back. Good luck if you’re a student or if you have a social life! Some people even deal with the opposite problem and want to be promoted or want more hours. If you want more hours, you’ll have to pick up other peoples shifts or have to be promoted.  If you want to be promoted, they will test you and manipulate you. They tell you that they’ll let you know about an interview and then you are strung along for weeks or even months. Dealing with all of this while trying to navigate a customer service role is agonizing mentally and emotionally. Most members of the gym are nice, but at the location I worked at we dealt with car theft and aggressive members. I would get cussed at or degraded because of policies just because we used a third party billing system. I can’t control any of these problems obviously, but explaining that to them is impossible. If you end up working closing or opening shifts, you’ll deal with impatient or rude people who will attempt to stay after close or bang on the doors to get you to open up quicker. It can be a dangerous work environment due to members and the chemicals in the pool rooms. I’ve been followed in the parking lot to my car and around the gym. When I’ve expressed this to management, I was told I needed to “make it clear that I’m uninterested” (to men who are much older than me.) So I’m at fault for creepy men following me around and making me feel unsafe? I’ve been light headed and nauseous leaving work because of chemical spills in the pool. Moral of the story, if you’re going to work at Chuze, do some research and become a member at the gym you want to work at first. Talk to the people working there and get to know them. Try to see the environment you’re getting yourself into because you can wake up and hate your job and management overnight after one staff member gets promoted. 

This job is good in the short term, but there are many sketchy things that happen as you try to advance. Some of the things in this district that were major red flags:

Many of the managers are married, all the way up through the company. If you feel uncomfortable or have issues with management, who do you approach? HR does not help anyone but management, and will just redirect any issues back to management. That effectively makes it a highly volatile environment for getting advice/voicing complaints.

I saw sexual misconduct complaints buried.

They constantly will try to sell you on the job to qualm discontent. Mandatory meetings and team outings where they will try to sell you on their "family friendly culture" and try to gaslight any issues within that location back onto the employees (there are one of two patterns that follows all locations... this message being repeated to existing employees once employees begin to settle into a location, or high turnover. Once again, none of the employees will feel comfortable approaching HR. It took me getting a job with actual positive company culture to realize how this is NOT normal at other jobs).

They will promise you a certain schedule as a full-time employee and can't deliver. I had to drop over $1000 worth of classes during my employment because their turnover meant they couldn't schedule what they promised me.

Unreliable management. If it's not outright bad/sketchy management, it's unreliable. I have known of several employees from all different locations where management attempted to write them up after incorrectly scheduling them during their school schedule. Once again, their turnover negatively impacts their employees and if you stay there long term it affects your work/life balance. They also were totally unorganized, and would leave out pending writeup drafts on their computers as those employees clocked in. The rest of the shift I would have to supervise bummed out employees with a massive feeling of dread, that would hang over their head during their shifts. No feelings of job security for them.

To expand on the above, I've seen employees written up for being sick with doctor notes because they didn't have AZ sick time. 


Compensation was not good. They will rave about promotions and company culture, but be aware they have high turnover and need to combat that by selling you more responsibilities/harder work ethic. They more than once tried to talk me into putting school on hold so they could transfer me to one of the new districts. Keep in mind many jobs in the area will not require you to work as hard and offer needed benefits like 401k (chuze does not? why? ), and MUCH better health insurance and job advancement. Learn what you can learn in the meantime, but this company, despite what they say, do not follow old-fashioned company values. There is NOT company loyalty and if you feel underpaid (as most supervisors/veteran employees do, as they expect you to tackle on more responsibilities with minimal promotions) after 1.5 years, seriously consider relocating your skills to a company that will pay you for them. 

Many of these positive reviews are also operations (management, home office, high positions in the company that don't have to deal with these issues) which I can see clearly from the employment duration

That said, these only become issues after you get settled. Before you're settled, you're still unskilled and can get away with avoiding these things, but eventually, they really erode all sense of a work-life balance and the issues become very apparent.

Good for a part time filler before beginning a real career, but not worth sticking around for too long. The inner circle is hard to get in, and the management tends to lead on with promises of upward movement without results. Hours are sparse for front desk workers, which is okay, because the job is so physically and mentally demanding during the week that 40+ would scar someone. I've never worked more than 37 hours in a week in the time I had been employed. Overtime is out of the question, even in higher positions. 7:30 shift maximum.

The team environment is usually very close-knit and the culture is reciprocated from the members, but it's hard to keep cool in an understaffed situation, which occurs frequently because of high turnover. Hours and staff, in general, have been cut more and more over time, while the demand for cleanliness and member attention has remained the same 100%. Bigger decisions, and allotted hours are done through upper district managers and company owners, so front desk employees are overlooked and neglected, even after years of employment. Advancement is almost unheard of after a supervisor level, and most leave for another job.

Even those in management positions are overworked at a whopping 60+ Hours a week on a weekly salary, overseeing everything from extreme member issues, training, staffing, facility maintenance, and communications. Work demand is high for these positions and seemingly not delegated out properly to other front desk personell. 

The staff environment is very friendly, and most of the managers try to keep everyone else's motivation as high as possible. Staff at most locations is tight-knit and celebrates on a monthly basis to boost team morale. 

Cleaning is 70% of the job. Mostly done as a preventative measure, a weekly cleaning list is repeated to ensure a spotless environment for members. This can be unfortunately overlooked by some staff as a means of neglect from laziness or even just because of an overly-busy front desk. When on the clock, you're expected to be constantly busy with a task, either helping with a member issue or cleaning out on the floor.

Overall, it had been a good learning experience and a solid job to pay the bills, but it's unfortunate to see less and less opportunity with this still young company. So many employees are willing to put in the time and effort, but it is unseen by those make the decision to move them up. Chuze is in the awkward teenage years of becoming a company, trying to figure out who its freinds are, and learning what it wants to become. It would be awesome to see it do well soon.

I really regret working for Chuze, as they do not ACTUALLY live up to their company's "high" standards. I've been a member there for years, and to become a part of their team was really disappointing (at least at the Garden Grove location). The management picks favorites and everyone talks behind each other's backs. There is absolutely no room for potential growth or a possibility of earning a higher position, unless you kissed your way up to the top. I've met the actual owners of this company and they were warm and decent to talk to, but they need to take a look at their management again. When I worked there, my coworkers were so unprofessional that the manager and assistant manager were "just friends" but ended up having a baby together accidentally. The whole company started gossiping and it turned into a high school feed. It was pathetic, needless to say. Regardless of what position you sign up for, they make you do everything from selling memberships to cleaning the toilet. Chuze really does try and keep their gym clean and wiped, but if you want to work for a company that respects its employees then you better look elsewhere. Aside from the ridiculous paragraph they make you memorize to restate to potential members, they also monitor your every move even when you're taking a short bathroom break. I was good at my job and really enjoyed interacting with the customers. The best part was networking and meeting new people who walk through your door, but nothing else from this company made me want to stay.

Chuze Fitness is one of the most amazing locations that I am privileged to work at. I already had customer service skills, but this job improved them so much that I began to build one on one relationships with some of the members. The management team and my co-workers are like family to me. We get everything done that is needed for a successful day but have fun while doing it. We build professional and personal bonds together along with our guests. A typical day at work consists of lots of greetings and goodbyes, but most of all cleaning. From cleaning treadmills to squat machines, and even the floors, Chuze has an extremely clean facility. Along with cleaning I also sign guests up for new memberships and unfortunately have to cancel some as well. We also take payments, make corrections on incorrect documents, change billing information, and change payment information. To me there is not a real hard part in my job, because I love what I do. Unfortunately, if I have to pick one thing it would be cancelling out a member that waited to long and would have to owe for the following month. Even though we tell them when they sign up that they must cancel 10 days to the following bill date if they ever wish to do that, and they sign a document stating they understand that, when they come in they say we never told them (I guess that depends who signed them up). Regardless, it is never a good moment dealing with an unhappy member. To end on a good note the best part of my job is my family. My team members make each day so enjoyable. There is never a frowning moment here at Chuze Fitness.

Although this company graciously coats themselves with a gentle facade of what they are about, in the end, they do not value their employees whatsoever. I was extremely excited to work here and felt so useful and important in the beginning stages of working here. After a few months, my shifts were constantly fluctuating from early morning (sometimes requiring me to come in at 3am) to late evening (sometimes not going into work until 5pm). This alone is deteriorating. But then for every shift to be 8-10 hours with a 30 minute lunch, constant standing, endless cleaning, criticism from management, and acting like a Chuze cheerleader, it QUICKLY became way too much. I helped open the first club in Albuquerque. And none of the people that started when I did even work there anymore. Just the extremely flawed managers. They will barely train you. They pin it on the other team members to do so. Which results in inaccurate procedures and policy enforcement in which the managers will mold into your own fault. They hide in their office and ride on the workers backs and then sit back and wonder why their turnover rate is massive. It's a circus and you are an elephant. Adding to the poor management skills, or lack thereof, they are also all in uncomfortable, romantic relationships with one another. Making it an environment full of favoritism and un-appreciation of other people's work. I will say though, it is fairly easy to move up here if you enjoy being a puppet.

This place does a great job at selling themselves to you and making you believe that they really are about healthy work culture, internal promotions and room for growth, and flexibility. I'd be lying if I said that didn't all stay true for the first five months I worked here, but then things dramatically changed. All of the sudden, management is actively speaking badly about each other and other team member with other people, promotions aren't ever given, raises are very scarce, and you aren't allowed to change your schedule until after 90 days after you have submitted your previous availability form. 

Additionally, they have a heavy micro-management problem, where little, minor inconveniences that may contribute to the regular team staff appearing badly to management's superiors and gym members are the main causes for write-ups and for the team to be constantly reprimanded, while little training is actually given and more important issues within the company are never addressed. Lastly, when dealing with angry gym members that as a team member, you may not be able to help; a few of the upper management will almost never step in to assist you if they can afford not to. 

There is a reason why places such as this one have such high turnover. The compensation is just simply not worth the constant fight to have a normal work day.

I'm not going to lie, it was really nice here for a while, with a sense of compassion and comroderary.

However.... as time went on something became increasingly clear: upper management simply does not care about the people actually holding the place down. They tend to pick their favorites and stick with them, and the rest of staff gets ignored. They will focus on problems that have no merit and they will sidestep any concerns the crew might actually have. They say you can earn a slight raise by getting "belts" to demonstrate your knowledge, but dispite getting three of them, I never got a single raise. I was involved in several "crisis" situations and upper management often took days to respond. 

Advancement was often impossible and even when people did have the support of the team for a promotion, again upper management would turn them down in favor of a completely new staff members, evicerating morale. The turnover rate tended to be abnormally high due to this. 

Their was some "restructuring" in the group fitness department that resulted in a large number of licensed trainers to be demoted and/or have their hours forcefully cut. Many of them were with the company for years. 

The team I worked with were great, but as I saw more of them leave, you tended to notice the common denominator.

Which is a massive shame, because a lot of them were genuinely great people to work with. 

Starting out with Chuze, I loved it, staying for almost a year now, I am incredibly disappointed in this company and started becoming jaded to the "positive culture" that they preach while lying to and ignoring their employees. There is little to no support from management and almost none of the supervisors are on the same page nor know what is going on. Pay has been held back from at least one employee when the head manager couldn't be bothered to find their paycheck, they're an "equal opportunity employer" although with Pride being here, two members had to go up to corporate so that we could put up pride decorations just to be told that we're "not actually celebrating pride, but using the rainbow to represent love, in case we have any members with differing opinions," although we have acknowledged and celebrated other months and holidays that people with "differing opinions" would be upset with. There is little to no support from majority of the managers or supervisors with some employees never meeting the head manager as well. The list goes on and there needs to be a complete change in culture within the staff existing before hiring anyone else on or their turnover rate is going through the roof in the near future.

meeting new people and seeing the same guests was great!! But everything else was horrible. You’re doing way more work then you’re getting paid to do. They say they’re all about friendliness and family. Yet my managers were extremely rude to me all the time. If I needed something ordered, he wouldn’t do it unless someone else told him. Every time I went to say hi, he would just walk away. And I always got yelled at if I needed to use the restroom. How dare I use the bathroom on company time, right?  The managers are just rude and unprofessional. And if you have an issue with one of them, you have to keep it to yourself. HR won’t do anything except tell them and make the issue worse. The staff is okay. But they are rude if you work kidsclub and don’t want to help them with THEIR responsibility’s when your shift is over. But expecting them to come help with your responsibilities is like asking them for a kidney. And when you want to move up in the company, you better be one of their favorite employees. Or forget it. You’re stuck where you are. You don’t get a real break. They will interrupt you and have you go clean something on your break. They say they will help you. But they won’t. I think Chuze is one of the worst company’s I have ever worked for.

Top Job Titles	Average Salary
Fitness instructor 203 salaries reported	$25.56 per hour
Team member 182 salaries reported	$17.42 per hour
Shift manager 6 salaries reported	$17.23 per hour
Kids club attendant 141 salaries reported	$17.83 per hour
Assistant general manager 63 salaries reported	$23.71 per hour

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