staff software engineer

senior software engineer

staff engineer

software engineer

senior quality engineer

Citrix Systems Inc.

A typical day at work
A typical day involves troubleshooting a wide range of technical issues, often juggling multiple tickets with different priorities. It includes analyzing logs, assisting users through remote sessions, collaborating with cross-functional teams, and documenting solutions. Much of the day is spent balancing reactive support (incident response) with proactive tasks such as system monitoring or process improvements.

What I believe I learned
The role significantly strengthened my problem-solving skills and technical depth, especially across areas like virtualization, cloud operations, networking, and application delivery. I also improved my communication skills—learning how to translate complex technical issues into clear language for both technical and non-technical audiences. Time management, prioritization, and customer empathy became core strengths.

Management
Management varies by team, but in general, strong leadership is characterized by managers who provide clear direction, support skill development, and encourage knowledge sharing. The best managers empower engineers to take ownership of issues while creating an environment where escalation is safe and collaboration is encouraged.

Workplace culture
The workplace culture is typically fast-paced, collaborative, and customer-focused. You’re often surrounded by people who are highly technical and eager to help. A good support environment encourages continuous learning, teamwork, and a mindset of improving processes rather than just solving one-off issues.

The hardest part of the job
The most challenging aspect is handling high-severity incidents or escalations under tight time pressure, especially when customers are experiencing outages. Managing stress, multitasking, and staying calm while troubleshooting complex issues is demanding. Sometimes the workload spikes unexpectedly, requiring quick adaptation.

The most enjoyable part of the job
The most rewarding part is solving difficult problems and seeing the immediate impact on the customer. There’s a real sense of accomplishment when you resolve a complex issue that others struggled with. Learning new technologies, working with talented colleagues, and continuously developing your technical expertise also make the role fulfilling.

What use to be a fun place to work, has now turned into a "not so fun place to work". 

While employed I did learn a lot about Citrix products, & how they all worked.  I gained a tremendous amount of knowledge.  

Most of my colleagues throughout the company are very smart, intelligent, reliable, &  provide world class service.  

Management- Not so great at all.  Can do much better.  Most of the managers don't have time to interact w/ their employees, due to they have meetings for the most part of the day.  

I think that this company should have a management training class for most of the managers employed.  To make sure they know their craft. Some managers lack knowledge & rely solely on their employees for most, if not all information.  

The hardest part of this job is moving up in the company.  I don't know anybody that has moved up in this company throughout the years.  They have been at the same position (myself included).  Then when the opportunity arrives, your manager can hold you back from pursuing your career path, if they feel you're valuable asset to their team.  Which I feel is totally absurd. 

The most enjoyable part about working at Citrix was being w/ colleagues & coming together to resolve a customers issue.  Majority of my colleagues that I've came across are always helpful, & we try to have fun doing what we love.  

P.S. The ship is sinking.  This company has let go "A TON" of very reliable / knowledgeable people both former employees / Upper Management.  That's why Citrix has not won any big awards such as JD Powers, & other big awards that are provided to fortune 500 companies.  Their main focus on on $$$$$$ & not it's employees.  If you were to swap a manager in place of an employee for a day.  The ship will sink completely.

Please don’t get me wrong: if you’re able-bodied, neurotypical, smart, driven, and your life is going smoothly, Citrix is a great place to work and you will be supported - sky’s the limit. There’s a reason there are a lot of lifers at that company.

I also want to be clear that there are some amazing people at Citrix - you find those almost anywhere.

Unfortunately- I am neither able-bodied nor neurotypical. And because of that, I experienced a lot of bullying, harassment, slander, gossip, intrusive questions about medical appointment from management, gaslighting about my medical needs, and discriminatory name-calling. 

Spoiler: It is not at all uncommon to have both a higher IQ and a learning disability. But regardless, it is NEVER appropriate to refer to someone as a “r*tard” in a leadership meeting. 

Nor is it appropriate for management to engage in gossip about staff - I saw people targeted while going through extremely difficult circumstances (eg - I don’t want to hear the details of a  coworker’s ugly divorce second- and third-hand). I understand that personal stress can show up in the workplace, but punch-down culture isn’t a good look.

Not all environments are right for all people and that’s OK. But it is very frustrating that Citrix holds itself out as a respectful and inclusive environment when my experience there over several years was so far from that.

I value the collaboration with fellow Citrites and more importantly, Citrix customers.

During my employment I held multiple positions, lead various pilot programs and was given the space to generate programs that have generated over 1 Million in revenue.

As a marketing programs specialist I consistently dialed 70+ 30-day trialers and conducted online demonstrations of our SAAS based product suite via our own service, GoToMeeting.

I was given several projects such as developing an ecommerce channel partner program and led training, scripting, etc for an organizational acquisition of a service desk company into the GoToAssist Remote Support service.

After achieving over 200% of quota, quarter over quarter, as a marketing product specialist, I agreed to a SMB Corporate Sales Representative role, presenting our suite of services to 100-1,000 employee companies.  I consistently presented to the C-Level from the CEO to CTO to deploy various technology solutions from online meeting, online event, online training, service desk, network monitoring and cloud based storage services.  

As a Corporate Sales Representative, I finished over 100% of quota, quarter over quarter and was invited to train other reps on how I positioned various services to customers.

Citrix Consulting Services (CCS) Principal Consultant. Current Employee.

Management (direct): I have had three managers and had excellent relationships with each of them.  My complaints, criticisms, and comments are taken seriously.  I have a monthly or bi-monthly meeting with my direct supervisor.

Daily work: I traveled most weeks prior to COVID but now I am 100% remote.  I anticipate this staying the same.  80% of my work was client facing.  In the beginning, that is tricky, but you get the hang of it quickly. Prior to COVID, I had a second or more senior lead (additional resource).  There is quite a bit of documentation, but that is related to CCS/Citrix Consulting.

Pay/Benefits: 90k + 11k bonus for my starting salary.  After getting promoted, I am up to ~$124k.  108k salary + 17k bonus.  Good healthcare, company stock purchase plan, 401k, etc.  Corporate offices have free snacks, consulting travel allows for up to $100/day on food/drinks.  

Most challenging part of the job: Difficult clients, documentation, and forcing myself to travel every week.  The travel gets old quickly, my personal relationships have suffered, and I missed out on some important events at home.  

Most enjoyable part of the job: Company events, traveling, flights home (from clients), and fixing major client issues.  Talking and creating paperwork is not very meaningful but fixing things is.

• Troubleshooting of Citrix Systems, Inc virtual products for employees including mobile Android and Apple based OS’s (GoToMeeting, GoToAssist, Citrix Receiver)
• Provide technical assistance to customers on Citrix virtual desktop and applications in Company headquarters or remotely by managing Active Directory and Microsoft Exchange servers.
• Coordinated, diagnosed, and troubleshot incoming employee issues, provides support services to employees with technical problems and information technology issues involving desktop, laptops, or IT services from local personnel or from employees using network remote access.
• Responsible for the maintenance and assignment of RSA Security tokens to employees that were required to work remotely.
• Provided troubleshooting of MAC OS products(iphone, ipad, MacBook Pro, Snow Leopard and Lion) also configured them to acquire domain resources.
• Added, removed and configured Avaya IP phones throughout 3 buildings in Company Headquarters.
• Maintains password security within Active Directory, data integrity with McAfee Safeboot Encryption, and file system security for the desktop environment.
• Troubleshot, diagnosed and resolved virus, malware and ad-ware issues within a virtual computing environment.
.

This company is full of millennial's that swear that they are entitled to what ever. And don't let me get started on the Executive Assistants there. They are indeed a couple that are the nicest. But the majority of them, swear they are the VPs of the company. Really? These are only secretaries with a higher position and they enjoy throwing their weight around. Karma is something and when they get their walking papers, they'll see... They have this application which is horrible, Go To Meeting and Go to Webinar. Their network just sucks and this past March, they had a security breach which affected the company and many others world wide. Every year they go through this lay-off off process which puts a majority of the  folks in a stressful situation. Oh and btw, if you don't belong to a clique' in this office (Ft, Lauderdale), you're basically in outsider. I used to dread going to work there because of the atmosphere that it transpired. I will never ever see Citrix the same again. For me, its not a place that you can grow or better yet be a part of. If I hear anyone wanting to wok for this mediocre company, I will make it my point to talk them out of it! That's my story and I'm sticking to it!!!

Overall, Citrix is a great place to work but depending on the department/group that you are in, there are some challenges to deal with. Management is disorganized and unless you are in the 'good ol boys club' you will likely not get the career opportunities that you want and deserve. Work/life balance is a joke especially within Consulting. You are on the road 80-90% of the time making it nearly impossible to achieve any type of balance. That wouldn't be so bad except you are expected to go above and beyond consistently so working nights/weekends become a necessity. If you protest, you are told - that's what you signed up for. They can never keep anyone within Consulting so you are always teaching college kids how to do their job. I have heard great things about other departments within the company so maybe my experience is not shared by a lot of others but just wanted to let everyone know what they are getting themselves into!

•	Launched twenty Citrix Global Websites using Translations.com (TDC) Proxy to sync up with Citrix.com
•	Run scheduled maintenance cycles to capture updated content on Citrix.com
•	Create Apps in Podio and assign task to the team for QA process.
•	Perform cross-browser testing to validate functionality across supported browsers.
•	Identify defects, inconsistencies, anomalies, and spelling errors.
•	Ensure pages are visually appealing, check for missing images, broken links, browser compatibility.
•	Report issues found to TDC and Web Production team for resolution using JIRA Software.
•	Work with regional marketing managers to set up Personalization with Geo-specific content to target local users.
•	Upload translated assets (infographics, pdf, videos) and get them mapped to their English versions.
•	Use Adobe Experience Manager (AEM) to update twenty Geo homepages
•	For enhancing local customer experience, I moved Geo sites to Akamai that improved loading speed on average from 4 seconds to 1.5 seconds.

Citrix provides a lot of training before you ever actually start your position and they provide incredible assistance and resources once you start for any help you may need. They take VERY good care of their employees. There is a kitchen in every building with whatever you could want to drink or eat and it's stocked throughout the day. There is a restaurant on campus that serves hot meals (breakfast, lunch and dinner) everyday for a very reasonable cost. There is a really nice terrace with tables and umbrellas out side the restaurant.  Citrix provides bikes outside every building to ride around campus, if you need to travel between buildings for any reason. All buildings are secure and require a badge to enter. Citrix provides a competitive salary as well as benefits and paid time off. It is a great place to work with really amazing people.

Top Job Titles	Average Salary
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