night manager

sales executive

account manager

business development specialist

solutions manager

City Wide Facility Solutions

I was on the fence if I should write this or not, I am not a fan of writing bad reviews. I decided to do so in hopes that I can save someone from making the same mistake of working here as I did. The business model itself is great and the customers are awesome. If it wasn’t for all of the amazing co-workers, I wouldn’t have stuck it out as long as I did. If I had known when I interviewed that upper management is only in their role because of nepotism, I would have had second thoughts. During the hiring process they were vague about what metrics were actually needed to make a fair percentage off of what you sell. They made it sound as if everyone hits it at the beginning of the year, when in actuality only one person hit it towards the end of the year. I have been in sales my entire adult life and their payout is less than half of any industry. If you do consider employment here after reading this my recommendation would be to get every single thing they promise you in writing, and spend a decent amount of time with upper management so you truly know what you are getting yourself into. After working there for 6 months it is no surprise why they have as much turnover as they do. It is the most turnover I have ever been a witness to, and most sales jobs have a ton. Leadership is rarely on the same page. They have a meeting once week about a new policy, and then change it the following week because they never discussed it with one another. They take their employees for granted, they hide behind the core value of being a good teammate to have your coworkers do their jobs for them. I’ve had to be in the room when they yelled at employees in front of everyone, even when they were asking to speak about the matter in private; it made me feel very uncomfortable and was completely unprofessional. The way they talk about the crews that work so hard to make the owners rich is sickening, it is really hard to work for people that lack empathy. They don’t seem to care about their employees at all, not even a small gift or bonus for Christmas. Meanwhile, most conversations with the owner is about how much money he has and what he just bought. A good portion of training and help was from my fellow coworkers so “leadership” could leave at 4pm or 5pm everyday. My first month in the field by myself, my coworkers checked in on me and I heard from a manager only a few times. While going thru training I had accounts that I had questions for the Manager on, he’d be walking out the door saying “sorry I have to beat traffic home”. Meanwhile I am working late because the job needed to get done (whether or not I really knew how to do it yet). I asked for months to be trained on floor care, since that is one of the main services they offer. After months passed , and they realized I wasn’t the only one who knew very little about one of our main services, they had a co-worker instead of them do it; he spent about 10 minutes on the subject. They have weekly meetings that discusses the same things to exhaustion (mostly of why they lose accounts) instead of having trainings that will improve performance and customer satisfaction. Held to standards that upper management themselves are not held to; great leaders lead by example. There is a serious lack of trust and an aroma of paranoia in the office, as well as favoritism. In a meeting management asked an employee one of our standard operating procedures and they answered correctly only to be shot down. I then responded with the same answer and they concurred; that is just one of many examples. I was unhappy about the subpar pay plan and they kept saying they would work on it, only to lower the commission percentage even more. When there were complaints they scheduled a meeting and upper management walked out right before the pay was actually discussed, saying they scheduled an interview at the same time. This seemed intentional since missing important meetings like this happened all the time; priorities were never inline with the expectation of the employees. Constantly micromanaged about trivial items that don’t really matter. I could write pages on that alone but in the preservation of brevity, I will just say numerous employees have left for just that reason. 
This is by far the worst place I have ever worked. The only reason this review wasn’t one star is because of the amazing staff, crews and customers that they treat so poorly. If City Wide corporate had an inside view of how everything is really ran at the Nashville location, I am confident they would take the franchise back if they could. 

Strengths:
- The camaraderie among the majority of staff members is commendable.
- The ease of interactions with clients stands out positively.
- For sales professionals, the process is refreshingly uncomplicated.
- The core job responsibilities are easily understandable.

Areas of Concern:
- There's an unmistakable undercurrent of nepotism which unfortunately overshadows genuine talent and effort.
- A telling sign of leadership challenges is the unanimous effort by staff members to provide guidance on managing interactions with certain leaders when they're absent.
- A sense of disconnect is palpable between the upper management and the employees, necessitating greater self-advocacy on the part of the latter.
- Peer discussions often revolve around navigating challenges posed more by management's approach than the job itself.
- The compensation appears inadequate, a sentiment underscored by the fact that a significant portion of the office staff either comes from independent wealth, runs a secondary business, or both—aside from the owners—to compensate.
- The administrative department would do well to show greater meticulousness, especially when it comes to pay-related matters.
- The alarmingly high turnover rate speaks volumes and warrants immediate introspection.
- While advocating a sense of ownership is laudable, management seems resistant to reciprocating this value when it comes to self-accountability.
- Contractors, despite their commendable work, often seem to be on the receiving end of unjust biases. Ensuring equal treatment regardless of background is non-negotiable.

In summary, while the company boasts certain strengths, it's overshadowed by palpable challenges, particularly in relation to management's approach and compensation standards. Addressing these concerns is vital for the overall health and morale of the organization.

Other reviews have already established many of the problems with this company, so I will just say I agree with most of it and highlight my own experience here. 

As the old saying goes, leadership is established from the top down. The owner of this company shows little care or concern for any of the employees. In a conversation about some of the struggles I was having in trying to meet my performance goals, the owner's response was "well I appreciate your efforts, but that's not good enough." I have worked in my given field of expertise for many years and am quite confident in what I do because I have always met and mostly exceeded performance metrics in my other jobs. But I have never had this callous of a response when going directly to the company owner to voice my concerns. Not only were they unwilling to offer any kind of advice or understanding, but did not consider the possibility that the performance metrics they established were unreasonable. Also, when some desperately needed help was finally brought in, performance metrics were changed almost immediately thus making them even more difficult to attain.   

Being a family run company there is  little chance to advance here. They expect you to take on additional work and management responsibilities with no additional compensation or title that reflects your job duties. They do not want accurate numbers so they can truly evaluate and improve the business, they only want what looks good on paper - hence one of the core values "make the numbers". That's not really a value, but very indicative of how the company operates. Again, this is coming from the top down. 

There were some good things about working here - flexibility, no micromanagement (at least for me), pleasant coworkers, and interesting work but unfortunately it is overshadowed by inexperienced management, high turnover, and a reactionary culture with no long term plan to grow the business.  

 

My time at City Wide Facility Solutions was one of the most difficult experiences of my career. While the company does offer a few opportunities for growth and has some well-established clients, the way they treat their employees leaves much to be desired.
    Poor Management: Upper management often ignores employee concerns. There’s a clear lack of communication, leaving employees feeling unsupported and undervalued.
    Overworked & Underpaid: Employees are constantly stretched thin, expected to handle unrealistic workloads without proper compensation or acknowledgment. There’s little work-life balance, and burnout is common.
    Lack of Growth Opportunities: Despite the initial promises of career advancement, promotions are rare, and the company doesn’t seem invested in developing its employees.
    Toxic Work Environment: Favoritism and office politics are rampant, leading to a toxic environment where hard work is often overlooked, and connections matter more than performance.
    No Employee Appreciation: The company has no culture of recognizing or rewarding employees for their hard work. It feels like you're just a number, and there's no real investment in employee well-being.

Final Thoughts:
While City Wide might appeal to someone looking for immediate work, the company’s poor treatment of its employees outweighs any potential benefits. If you value a supportive work environment, fair pay, and the possibility of growth, I strongly advise considering other opportunities.

at 1st I loved my job due to employees at building..then I started to dislike when my Male boss decided to disrespect me in an elevator full of men for no reason besides I ignored his advances. I worked well with everyone &was complimented daily by lawyers in building I was cleaning...my situation with my boss was I entered the elevator &more people needed to get in so I said I would slide to the back to make room &my boss said "do you need lotion or vaseline to do that"1st I was embarrassed for him to say something like this seeing I was always quiet then I was enraged because I didn't deserve this at all...the men who were in elevator including my supervisor had to ask if I was ok for boss saying this like he did...my response was yes but I really wasn't...the men told my boss he was totally out of line for the rude comment..my boss did this because he asked me to sleep with him & I said no I am married &I don't mix business with pleasure...there was a couple women my boss tried to sleep with ...I just didn't do that so I brushed him off..it was times my boss cornered me up &tried to touch me...i was able to talk boss out of it...i couldn't go to office to complain only because his brother was his boss &i figured nothing would be done..when a lawyer asked if i wanted to pursue a case i said no only because i was going to quit &never return to that company even though I loved my job...i may should have sued company but the company didn't disrespect me my boss did ...i left &will never go back thanks to this boss..that boss was later fired or left...but after the scar he left i won't be ever going back...if i could use his name i would but I won't...

The job posting advertises a salary range of $75K–$135K, but in reality, most employees struggle to reach even $100K. They lure you in with guaranteed commission, making it seem like a sustainable income, but that quickly proves misleading.

Management consistently makes promises they don’t keep. The company is flooded with repetitive, unproductive meetings that serve more as opportunities for managers to assert control than to provide real value. There is little to no investment in employee growth or development. Goals are set at unrealistic levels, and when the majority of employees (often 6 out of 7) fail to meet them, management’s only response is to demand that people “work harder” instead of addressing systemic issues.

Turnover is extremely high because employees quickly realize the reality doesn’t match the promises, nor match the job description. There’s also no real opportunity for internal promotion—management does not invest in developing employees.

Despite frequently asking for feedback, leadership does nothing to implement real change. Instead, they offer excuses and dismiss concerns. As an FSM, you’re at the bottom of the hierarchy and are treated accordingly. Ironically, one of the company’s core values is “Be Grateful,” yet management fails to embody this principle in any meaningful way.

If you’re looking for a company that values its employees and fosters real growth, this isn’t the place. 

If you’re looking for a company that micromanages, belittles, sets unrealistic goals, lies, and has the mentality “Do as I say, not as I do.” Then this opportunity is perfect for you! 

I joined the Citywide Nashville team in 2018 and from  my first day on I felt both valued and important. 

As a Facility Service Manager, my duties entailed managing existing business, selling additional services to customers and overseeing the labor involved with both. Although these responsibilities were overwhelming at first, the management team was patient and thorough with their training. It was exhilarating learning about different facility related professions and how their services benefitted our customers. 

Citywide affords its employees with complete autonomy. This flexibility, however, is not for everyone. The management team at Citywide has expectations of its employees. These expectation are fair, but require judicious time management. If you possess these skills, you will be successful at Citywide. 

The culture at Citywide Nashville is where this company truly shines. I always felt welcome and as if my opinion mattered. Citywide treats both its employees and customers with dignity and respect. 

Compensation at Citywide is straightforward. Salary + Commission. The more you sell, the better your commissions are.  

All in all, Citywide Nashville is a fantastic opportunity for professionals who are driven and seeking a position that truly rewards diligence. 

Mixed bag here, the other team members in the office are great and will help you with anything. Management on the other hand is a box of chocolates. 
Boss does not know how to do our job and consistently delegates their own work on us and passes it off as their own. Upper management is even more out of touch with expectations in a sales roll changing monthly. 
We were assigned to do the work of other departments for our own education (without pay) and they punished when our KPI's were lower than expected due to the increase of work. To add insult to injury the extra work we received for our education was not part of the advancement path set forth within the company. For all that being said, if you keep your head down and do a decent job the incentives are nice and you can make some money but be prepared to fight each month on your report to get the money you earned. Management will not back you up, and sides with the clients not its own employees. 

I was a janitor for city wide for nearly a year. At first it was a pleasant experience. I was just happy to have a job and only work four hours a night. Though it was part time, I still felt that the compensation could have been a little better for the work I was doing. The only raise I got was after my first 30 days it was a only a .20 cent raise but again, I was happy to just have my own money and work a short amount of hours so I didn't complain but looking back, it wasnt fair. The superviors were the biggest jerks. They scream at their employees over the smallest things just to instill fear in them which also wasnt and ISN'T fair. Janitors are vital to many buildings and should be treated as such. My experience with city wide quickly became sour and I was searching for a way out. I believe my experience could have been better if my supervisor was a bit more polite, if the pay was a bit more decent and if the checks didn't come up short every pay period.

Work-life balance
This job was terrible DO NOT GO HERE UNLESS DESPERATE, this job is very low, I walked in the office expecting a “good morning” but I had to talk myself and I couldn’t understand what the lady was saying she wasn’t English, and the job description itself was unprofessional, I gave the manager a warning a day after I left to to her I was not coming in because I thought it over , and they call me a month later asking why I didn’t come?? And what we can do to make it better? Are you kidding me? No I’m sorry but this job is a no for me.

Overall
TERRIBLE PLACE TO WORK DO NOT WORK HERE. Where do I start, I walked in and the hiring manger couldn’t speak English, I was uncomfortable, it was in a unprofessional area of Jacksonville, a day after the interview I messaged the manager to tell her I was not coming in and that I had changed my mind, and she never responded so I assumed she got the message , they call me a month later asking why did you leave the job? Are you kidding me? And the have the audacity to say how can we improve our job? This job is very low and weak do not apply here unless you have a great temper and time, do not waste your time here.

Top Job Titles	Average Salary
Night manager 12 salaries reported	$19.33 per hour
Sales executive 18 salaries reported	$89,866 per year
Account manager 17 salaries reported	$84,304 per year
Business development specialist 1 salary reported	$60,000 per year
Solutions manager 2 salaries reported	$67,500 per year

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