restaurant manager

line cook

server

host/hostess

general manager

Claim Jumper

Managers consistently scheduled me outside of my availability, and when I brought it up, they would call me a liar or tell me I was still required to work. They would also take it upon themselves to change my availability when the school quarter ended, even though I had made no changes to my availability myself. This happened the entirety of my time there. Two of the four managers are very comfortable invading your personal space and sharing your personal information. They are constantly understaffed and because of it, will not let you leave at your assigned off time. This would be understandable if they were at least going to follow the scheduled order of sending people home (ie they will let someone who should be closing go home first). Managers constantly hover and/or step in and take over when not needed, usually making things worse, and being rude in the process. Some of the managers seem to have little regard for the things they say about guests in front of other guests, and care more about gossiping than letting you do your job. Said managers are also quick to speak negatively of their employees as well as guests, and it is quite clear who their favorites are. As well as the managers being intolerable, servers are quick to be rude to hosts and will get angry at you for not prioritizing making their desserts or putting bread in the oven even though they are fully capable of doing it themselves and it is clear that you have more pressing parts of your job description to fulfill in that moment. Not paid well enough for the amount of work you are required to do or the people you are required to deal with.

Working as a server at cj was a positive and fast-paced experience. The restaurant had a warm, inviting atmosphere with a steady flow of guests throughout the week. Management was professional and respectful, always willing to help and provide clear guidance. Training was structured and covered everything from the menu to the ordering system and customer service approach.

The team dynamic was one of the best parts of the job. Staff members were friendly, reliable, and always willing to help each other during busy shifts. The work could be demanding at peak hours, but teamwork made it manageable and even enjoyable.

The restaurant offered a rotating seasonal menu, which kept things interesting and gave servers the chance to learn about different dishes and ingredients. Employees were encouraged to sample new items and stay informed, which helped with customer recommendations and overall service quality.

Compensation was fair, and there were consistent opportunities to earn additional income through tips. Overall, cj was a great place to work for anyone looking to build experience in a supportive and energetic restaurant setting.

Hosts/carry out specialist have to do “side work” the should be the kitchens responsibility including bagging pasta and other food outside the back kitchen area along with no hair net, only a pair of gloves to grab and portion the food. The host also have to go back and forth from doing the portioning to seating and greeting guests, very unhygienic in my opinion. The servers aside from very few are annoying and rude, their favorite thing is to bother the hosts and complain about how we do this and that wrong. Everyone seems very nice but even the people that are close openly talk bad to everyone. As far as money goes the pay is pretty good, start off at $15 hourly with a raise to $16 when you get trained to work the register and pack to go orders. You only receive tips doing the to go orders, these tips fluctuate a lot rarely you can make up to $40 working a shift while other days you make between $0- $20. It is mandatory to work all holidays. ALL holidays and days surrounding holidays will be blacked out from the schedule so you’re unable to request off. In my opinion if you need money this is a job that is do able and you will make money but after awhile it really isn’t worth it anymore. 

Really not too sure where to start. .  I've never worked for a company that had this limited communication. They may tell 2 or 3 people and expect all to know. Poor quality of managers. Upper management too good to say hello or even acknowledge you most of the time. The employees who should be the most important part of this business are treated like they are nothing unless of course management needs you for something. Here is the kicker. .. you are rated by the amount of Landry's cards you sell and if you don't push then down your guests throats and practically make them buy them your rankings gets lowered...  ie... fewer days, hours, slower stations etc. Your server ranking really has nothing to do with your ability to serve and take care of guests it's all about being a salesperson. Oh and the favoritism.... better be in with the in crowd it your days are numbered. They make up the rules as they go along. .  It's ridiculous! A joke... the only positive were the other servers who are all disgruntled also.  .. other than that the job was fabulous!!! Ugh!

Working here, you have to be comfortable with constant changes to policy without being notified. For example, corporate might tell all GMs to take a certain item off the menu, but when a guest asks for it and complains, they'll make it anyway. This miscommunication and inconsistency makes the front of house staff look incompetent because they can't keep up with the constant change.

Additionally, this is the only company I've ever worked for that has forced employees to pay for their employee discount. On principle, employee discounts are generally a perk offered by an employer to thank their staff for being a part of the team. With Claim Jumper (Landrys Inc), they take your "discount" right out of your check every month.

The pros to working here are schedule flexibility, and somewhat consistent income.

Though I deeply enjoyed making customers happy the dysfunction that management caused was hard to work through for most employees. Often managers would stand and chat with staff while yelling at others to hurry, though they were not allowed to run. Most employees would be allowed smoke breaks at their discretion however this was mostly bad mouthing that nights drama. The hardest part of my job was regularly having tips stolen from me by the lead server and management refusing to reprimand him for it. Though I deeply enjoyed some of my coworkers and discussing life outside work it felt there was always a side to be on regardless of who I was talking to. However, it was only when the lead busser assaulted me in the parking lot that I felt I had no choice but to leave.

This restaurant is in a busy casino. A typical shift involves  scraping/rinsing dishes, and running them through the dishwasher. During slow periods, it`s not too hard to keep up. Dinner through closing is when all heck breaks loose! All cookware-warmers-pot and pans from the cook line is rapidly brought back to be cleaned. Plenty of dishes from customers who stayed well after closing too. All this took an hour and a half on a Tuesday night. THEN, cleaning grease traps, dismantling the dishwasher to clean, along with numerous items that have to be washed in the sink. Did I mention no one speaks English in the back? Loud Spanish music played throughout the shift. After finally putting everything away, you empty all the trash, and mop the floor. Having to stay 1-3 hours past your scheduled shift is the norm I hear. My first shift was my last.

My typical day at work would consist of working at the front desk and guiding customers to their tables. In my free time, I would do cleaning around the restaurant in areas such as the entrance and restrooms. I also assisted wherever I could with tasks such as rolling silverware and clearing tables. I learned a great deal about the food industry from my coworkers and how to treat customers with respect. The managers at Claim Jumper were always very kind to me and respectful of the time and work that I put into the job. My coworkers were also kind and would be friendly with me whenever I interacted with them. The most difficult part of my job was when we would have high amounts of customers on holidays and special occasions, which resulted in long hours where I didn't have a moment to stop. The most enjoyable part was my interaction with not only the customers but my fellow coworkers and managers.

Not a bad place to work. You can make great money if you are a good server. Hit or miss with the clientele. No gratuity for parties. (Many times got no tip on 500 bill or more)  However at this location, the standards have lowered and the only person caring about the customer is you because they’re tipping you. Teamwork is rare, everyone there gets burnt out. Had a death in the family and they only cared when you could get back to work. Obvious favoritism and if you aren’t a favorite… you get the worst shifts and sections and work load. If you want a job for fast cash, go for it. After working there a while, they seem to not care about their employees.

When I first took the position with Claim Jumper I was more than excited. Always been a fan of the food and atmosphere. I originally was hired for an existing store. Half way thru my training they offered me to open a new store and I looked at it as a great opportunity to advance my career path and achieve goals. My new store team was very excited and worked hard to open the new location. The toughest part was that the General Manager was very difficult to work for and would only focus on negative things. When I decided to leave she couldn't understand why I was unhappy and begged me to stay saying I was her best manager. I told her I was shocked to hear that as I wanted to apologize to her for not meeting her expectations. They offered me more money to stay but I declined and left. I saw no reason to stay for more money as I was for certain to still be unhappy.

Top Job Titles	Average Salary
Restaurant manager 20 salaries reported	$71,200 per year
Line cook 19 salaries reported	$21.82 per hour
Server 14 salaries reported	$17.11 per hour
Host/hostess 30 salaries reported	$17.58 per hour
General manager 12 salaries reported	$23.96 per hour

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