account manager

patent analyst

sales manager

principal

life science consultant

Clarivate

I worked at Clarivate Analytics (and TR before it) full-time for more than 10 years, and the one good thing I will say is that the people you work with day-to-day are generally all great.

Clarivate is no longer the principled company it was at one time under TR. The current company is now very corporate and clearly beholden to wall street. Leadership is very much more interested in getting ahead for themselves rather than serving our customers well and producing quality products that the world needs. 

With regards to service, they seem set on providing the lowest level of service that customers find acceptable rather than providing exceptional service to set the company apart. As an example, in the recent layoffs, a number of SMEs in various departments across the company were let go. The ONLY benefit there may be for this is in the reduction of salary/benefit costs, but losing these people is costing more money/time by other staff who lack the knowledge and experience. 

The CEO is a true boomer. Here are a few examples from the November 2019 town hall. In front of everyone, he winked at a female subordinate. When asked about the lack of diversity with almost all of upper leadership being old white men, Jerre said that he actually helps with diversity by being over 75 - failing to realize that the only people who that will attract are just more old white guys. When asked about the fact that there have been reorg's at least every 6 months since separating from TR and are now undergoing yet another, he had no real answer. The only legitimate answer he could have given is that the current reorg was to correct mistakes of past leaders, but that would take some understanding of past reorgs, which he clearly doesnt have (or care about). Other notable things he did were to belittle employee comments, saying he doesnt believe them, despite the comments all being among the top in votes. Other leaders participating in the town hall suggested you're acting like a child if you are unhappy with the layoffs, which just shows they lack empathy and any understanding of the personal affect that layoffs have.

To improve, they will need to ditch the current CEO, start listening to your staff and customers, and they WILL need to invest money to turn this company into what it should be.

Clarivate is a global company with various different business units. Some may offer a pleasant work experience and a good career path. However, in the CompuMark unit, which deals primarily in trademarks, this is most certainly not the case, especially in analyst positions. The culture in operations at the Boston CompuMark office is driven solely by fear and intimidation. Even if you are exceeding expectations in your role, you are still supposed to feel like you're lucky you haven't been fired. Analysts receive zero respect from management and have no prospects for career growth or advancement. The management team consists of local talent (or lack thereof) that doesn't know how to engage employees, and thus tries to make them all feel like they are lucky to be there. Good analysts leave and bad analysts are fired, making for a high turnover rate. The good analysts that manage to leave are lucky, as the work itself is hardly applicable to any other jobs outside of the company.

Workdays vary depending on the amount of trademark clearance searches ordered by clients. Overtime is usually available, and is advisable to work, since pay is relatively low and the extra hours are needed for the work to get done. Working in the trademark clearance process, the work is very deadline-driven and every day is crunch time.

Clarivate itself may well be a decent company to work for in other divisions, but analyst positions at CompuMark cannot come as recommended, due to culture problems and lack of opportunity for advancement. If you are considering joining Clarivate, avoid trademark analyst at the Boston CompuMark office at all costs.

Poor company culture – some of the middle managers here think they are a god and provide a toxic working environment.  If they’re not micro-managing you, they’re finding a way to rebuke you, but still manage to look good in front of their superior, like a true sociopath.  Employees on other teams are often condescending and disrespectful.  I don’t know how any solid work gets done to keep this company afloat.

Low pay or benefits – You will feel undervalued and dissatisfied.  The company has enough money to buy back shares and acquire other companies, but when it comes to a raise after a year where inflation is over 9%, don’t press your luck…you may get a 1-2% raise.  Look at the stock price, it’s still pitiful.  Even though these jobs are salaried, you will still be required to fill out a WEEKLY TIME CARD, like you work in fast food.

Little room for growth – this company is so big, with so many mergers and acquisitions, there are constant reorganizations.  The endless change of policies will make your head spin and deter you from ‘working your way up.’

Poor work-life balance – if you are a part of a technical team, you may very well be often required to be available on-call past working hours WITHOUT compensation, or working with colleagues across the world in different time zones. 

Lack of transparency – even though this is a public company, you will feel left in the dark when it comes to operations, goals, and policies.  


I worked at Clarivate Analytics full-time (More than 3 years)
Pros
Decent commission pay for sales reps hitting 150%+ of target. 401(k) and other benefits are pretty decent, except Employee Stock Purchase Plan under Thomson Reuters was cut in June.

Although the products are rapidly slipping backwards compared to competitors, they're still generally close … 

Cons
Products are quickly becoming severely out of date and Product Leaders are leaving the company and not being replaced
Competitors are catching up and customers are taking notice
Clarivate Analytics is a lousy name/brand that customer are not responding to Clarivate continues to market itself as "Thomson Reuters lite" in both marketing efforts and recruitment efforts yet no one is buying it

Low base salary … 


Advice to Management
Please start listening to your employees. People talk, people are unhappy and it comes down to three main reasons: pay is lower, workplace environment (management) is falling apart, and the products are out of date (and everything that supports the products: branding, marketing, sales pitch, etc. is out of date as well).
Massively invest in the products and the team. Immediately hire new product managers and senior content people to infuse the products with high quality ideas. SPEND SPEND SPEND on the products to give them a major facelift. Lastly, spend on your employees or they'll keep leaving in droves.

Prepare to work very hard and achieve very little. You will not be reimbursed for office supplies, so bring a stapler and whiteboard markers, pens, etc. with you. Your manager is a politician and looks only UP and never across or down - you will be ignored, blamed, and bereted for everything you do. Your boss's manager has no clue what the department does because he's been appointed as a friend of a friend, a political appointment. Errors are rampant, and nobody works on quality control - just fire the manager and bring in another victim. This is the worst place to work in the US. Don't do it. The company is separating from Thomson Reuters and everything is about cost savings, so you have no job security, no tools, and really terrible patchy systems everywhere. No investments are being made at all. Prediction: this mess will be sold by its equity company sometime in 2019.

What is the best part of working at the company?
Its a terrible company that's dying, management are too scared for you to overshadow them so you are held back with promise of career path

What is the most stressful part about working at the company?
Being told everything is need to know and you hear about lay offs all the time but have no idea when its your turn to be on that list

What is the work environment and culture like at the company?
The company has no culture, they acquired many businesses and mixed them together, moved many of the operations to India

What is a typical day like for you at the company?
its uninspiring, you try contribute but managers watch their own backs steal ideas and promote themselves, its survival, I get it, but talented staff get shafted

My workday was full of projects and task especially due to the company becoming a stand alone from Thomson Reuters. I learned various aspects of marketing from the analytics, events, sales, and social media engagement. My direct management team was very engaging but not to the point of micro-managing. The culture is  influx with so many people migrating in and out  especially high level management. The hardest  part of the job was seeing much of the management and consulters not on the same page but this did not affect me directly. The most enjoyable part was the team and learning their customer relation tactics and methods of processing so much information into revenue.

Like most companies, they say a lot that doesn't concern most of us who will not spend our lives here, but they probably mean well.  Within each department, stress levels, opportunity and job satisfaction can vary, which is the case with most large and mid-sized companies.  In my department there is some stress, as expected, lots of interesting challenges and a very supportive management structure that understands reality of developers.  If we do not have some degree of new/interesting technology to work on and a good work/life balance, we will probably just go elsewhere.

My experience as a software engineer was largely a good one. I was particularly happy with all of my supervisors at the manager and director levels. They were all compassionate, yet decisive and direct. The past few years were plagued with a bit of uncertainty and upper-level management shakeups. Between 2020 and 2024, there were three different CEOs, each with different ideas about the business should be run. However, I was largely isolated from the effects of those upper level reorganizations, and was able to focus on being an engineer. The work-life harmony was great, and I never lacked the tools I needed to do the job.

Constant management turnover over the past 2-3 years, especially in renewals. Experienced employees are being forced out and replaced with younger, lower-paid staff who are given inflated senior titles they haven't earned.
The talent exodus in 2025 has been particularly bad—if that doesn't tell you something's wrong, I don't know what will. They keep cycling in new management under the guise of "change," but nothing improves. The problem is simple: the new management is actively driving out the talented, long-term employees who built this place. Instead of fixing the real issues, they're eliminating the people who knew how to do the job.

Top Job Titles	Average Salary
Account manager 72 salaries reported	$124,474 per year
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