optician

optometric technician

office manager

patient coordinator

patient accounts representative

Clarkson Eyecare

I was once so excited to work with a company that promotes itself as so "giving and generous" to the community. While providing to the community is a lovely thing to do, providing a healthy, structured, competent work environment is necessary in order to retain staff that will advance the company. The benefits you offer to employees are truly a shame for a company growing so rapidly. They base pay is quite laughable as well. Do not count on or expect a raise. They say you're eligible for a raise every 6 months, but it will take around a year, and it's simply disgusting what you'll receive.

The management is a total wash. People are promoted who would never be promoted elsewhere. There's a very HIGH chance that you will have far, far, far more knowledge and intelligence than your "manager". So what should one do when they have a question? Your manager sure won't know! Also, anytime you have a run in with the "higher ups", be prepared to be treated as a peasant. They will never introduce themselves, they refrain from eye contact, they will ruin what you're working on and then walk away "just to make sure it was correct". They have a very invalidated sense of entitlement and act as if you could never stand among them. Truth be told, you can go somewhere else and stand above them. Do that, and never look back. 

This is a place that continually asks for more, more, MORE, MOOOORRRREEEEE from every individual who isn't working in their "corporate" offices. They will take as many hours of your day and week as they can. They will lay more and more duties and responsibilities on your shoulders without providing anything in return. They will require that you work multiple jobs. Meaning you will often be doing your job and the job of others, because they want to grow and expand to a multi billion dollar company, but do not want to grow in their workforce. They take many shortcuts in the materials they provide and it shows. Whatever you do, do NOT expect to be trained at anything you do here. You will receive so much misinformation that it will literally make you wonder how this could be what they call training. You will receive one part of a 5 part learning system, and be expected to know it all. You will be told to "just do it", while being provided with no tools. They set the employees up for failure, but will never recognize the failure is in their own lack of execution. Their lack of tools. Their lack of focus in employees. You are only a number, making other numbers work, for the much larger numbers of the check above you. 

Employee morale is at an all time low because people feel over worked, mentally exhausted, under paid, disrespected and unappreciated. There isn't a day that passes by that I don't hear someone talking about how they've wasted their energy and efforts in a job they once had high hopes.

Like I said before, if you just need a paycheck until you find a career, sign the papers. If you're looking for growth in a company that welcomes all you have to offer, take it elsewhere. You know that feeling you get in your gut? The one that tells you to run? Listen to it. You are smarter than this and you deserve better.

The two week training period was much like a very fast paced class - within the first few days your learning skills are put to the test and they will send home anyone who doesn’t make the cut, but it was reasonable for us who are computer savvy and quick learners, and the instructors were decent enough.

Once I finished training, I was told I was coachable. However once I got on the floor into the call center building, the quality of interaction and communication with supervisors became very erratic. They will often sit next to you and micromanage/listen in on your calls. While I got great feedback from some supervisors, one of the higher supervisors critiqued often - some constructive feedback, but I was also critiqued for “mistakes” made while literally following the advice/training of another supervisor, or the occasional rare software error! I felt I was discriminated against by a certain supervisor because I didn’t “fit in” to the chatty office culture. I’m not a loud extrovert but I’m very good natured, intelligent, loved helping the customers and followed the protocol very well. I was sweet natured and I received good feedback from customers. I literally had a supervisor listening in as a customer raved about how helpful and nice I was, and what an asset I was to Clarkson.

Without any warning, any kind of meeting beforehand, after a month of very dedicated training and time on the floor, I received a call very late at night after the work day from the hiring agency who connected me that they received a call from someone at Clarkson that it had been my last day and that  they determined I wasn’t “a good fit”. I suspect “they” were (mostly, at least) a specific supervisor who seemed biased against me (that I was an introvert off the phones, that it was my “fault” for doing things like booking an appointment an office wasn’t happy with, under another supervisor’s advice!)

I felt like it was ridiculous how management handled things on the floor. I felt it was ridiculous that I was tossed aside like a disposable commodity because I apparently didn’t perfectly fit someone’s standards when I had been on the floor for only two weeks. Was I perfect, no, but I was learning and did my job well and as I was trained 99% of the time. What’s the point of being told you are “coachable” if you are literally fresh out of training class, getting experience on the floor, and the process is interrupted without any explanation? They didn’t even have the decency to call me themselves or explain their decision. I was gaining confidence in this job and it got ripped away. Makes me sad. Total disrespect.

Not a single thing at all.  Hands down the worst company I've ever worked for in my entire life.  I have nothing but a negative outlook on Clarkson Eyecare aka EyeCare Partners, LLC.  Their overall turnover rate speaks clearly for itself... horrific.  No one sticks around for long.  Virtually everyone I worked with was completely and entirely miserable on a daily basis.  Sunday nights were the lowest part of every week, because you knew you had 40+ hours of sheer absolute misery ahead of you until yet again, you could break free from the prison-like working environment of Clarkson Eyecare.  Not to mention, MANDATORY overtime which they actually ENFORCE upon their employees often, due to being understaffed (I wonder why).  Also, let it be known that this company preys on the hardworking American taxpayer in ways I really shouldn't get into here, but trust me, they most certainly do (anything to make a buck at CEC).  Bear in mind, this is a telemarketing position and nothing but.  Majority of the time, you are non-stop cold calling patients/potential patients with constant phony regurgitated "engagement" techniques.  They are all about grinding their employees into the dirt in order to pad the pockets of the greedy corporate elite.  Working for this company was one of the worse decisions I've ever made.  In fact, the job was worse than a custodial position I once took in order to support my way through college.  Seriously, mopping floors and cleaning toilets is appealing when compared to working for Clarkson Eyecare.  My advice, think twice about working for this absolute nightmare of a company.  You will regret it, I promise.  

Great place depending on with whom you are working...I really enjoyed my job and my co-workers, OM, and doctor. I only worked part-time, but after awhile you notice the cliques and catty culture among some offices and management. It seems they are mostly talk with their supposed morals and rules - even another friend of mine who worked in another state told me hideous stories of her Clarkson office where the older doctor was paying another girl to do his bidding (and I don't mean professionally) and influenced her attaining a higher position. My friend had even accidentally walked in on this girl and other doctor, but nothing was ever done about it - even after reports were made. You don't see the cooperate managers actually taking the action they say they will and supposedly, by law, must. 

Also, when it comes to reviews it was awful...the managers would NOT acknowledge people who were doing an outstanding job at their position because they were dictated by the area managers to Not provide high performance grades even though they were deserved by some of the staff. I found that very distasteful and unfair and it was a very revealing moment. 

Overall, if you have ever been in the medical field, you already know what you are getting into, sadly...it's a shame there are so few places that are truly up to par. In almost all of my previous work history there have been only a few offices with issues of injustices, a lack of integrity, and terrible work environment. I would say Clarkson was not as great as I was hoping...like I said, it depends on which office.

I loved working at Clarkson until the two doctors that started the company retired. Then they handed down the company, but still owns the company. To a brother and niece that completely ruined the company. The niece played favoritism to employees and lets just say I wasn't one of her favorites. I never did anything to her, but all I did was my job. 
I was the contact lens manager and the visual acuity tech in one office and then they opened the Wildwood office. I went there and became an optician. I still did contacts, visual acuity tech, insurance, front desk, repairs to eyeglasses along with adjustments.
Co-workers were easy to get along with as long as they weren't siding with the niece of the doctor. You couldn't trust anyone and you had to watch your back with everything.
Hardest part of my job was going there not knowing if I still had a job because of one person.
Management was horrible and unfair.
When I left it was on mutual terms and now I tried to come back because I have friends that work there. They tell me that the niece does not work for the company she actually got fired. So I reapplied, they actually called her and asked her about me. She doesn't like me so what do you think she's going to say? Plus why would they have to check with her SHE DOESN'T WORK THERE ANYMORE!! 
Clarkson taught me a lot about the optical field and I do thank them for that.

They lure you in with the idea that you can move up in the company and that their "multiple" openings are because of people who have.  No.  To be honest, they're probably all fired or left because of how they're treated.  Even though my performance was above standard for training and I got numbers better than people who had been at the company, for years... I wasn't worth it to keep. 

Honestly, I had given the place a shot after many told me stories and I personally don't like the company.  I have friends who work there and they have been laying off people who have been at the company for years.  However, I liked it.  I excelled and I believed that I was an asset to the team because I was willing to stay late, change my schedule and do what I could to help/learn.  I had picked up on the job details quicker than most. 

I wasn't even trained properly.

Yet, I was sorely mistaken and apparently my performance meant nothing when it came to life issues getting in my way.

The company is heartless and would rather kick you while your down, than be human.  They can go to bed thinking they are decent people, but I hope they're aware that it's sorely not the case.

Don't even bother applying.  They're another company that could care less.  You're expendable.  Nothing.  Take your talents to a company that deserves it, there's a reason their customer service sucks and why they're hurting for employees.

I can say that the brand has been ruined by the aqusition of the new company. The patients are amazing but the local leadership team is not where it needs to be for a corporation this big. They are opening new locations every quarter but if you don’t fix the Local leadership it’s not good for the patients or employees. The district manager does a disservice to her employees by setting them up to fail. Consistently asking for help and support because of understaffing to be ignored or told there is none is not how you run a business.  Now they will tell you commission and bonus structures help offset them paying you way less. What they don’t tell you is that you have to work 90 days and that  if your office don’t make numbers or meet goals you won’t get a pay out.  They force you to take off or cut your hours if the schedule is light or tell you that you have to go to another location to work.  The turnover is highest it as ever been and it is because if you are not in the “clique, of a different race or frankly they just don’t like you” you will lose your job.

I have worked for this company for years now & have seen many different work environments. Everything in this company depends on who likes you, if a certain person in the right position doesn't like you, you will not be treated very well. I'm taking this from my own experience & that of others working within the company. The upper management is lacking, the District Managers in place have been around so long that they are out of touch with day to day workings in the offices. These managers do not care about the employees unless they are making money, it's no longer about what the patient needs which is sad because it used to be that way & we still had goals to meet. If you were to ask employees in any department they would all agree that the workloads have significantly increased with no recognition especially when it comes to pay increases. Your pay increases, once again, depend on who likes you. The environment across the board feels very much like high school in all departments.

The training doesn’t prepare you well and it’s extremely lazy. Training consisted of completing computer modules, cramming an unreasonable amount of information in a matter of one to two days, then you’re supposed to magically absorb the info and hit the ground running. They leave you in the dark about a lot of things and make you feel stupid or incompetent about it. The pay is low for the amount of work that is expected. Upper management is extremely rude and insensitive.

I was terminated because after contracting a contagious virus, I was instructed by my doctor to remain off of work for a week. I called my manager and told her and provided a doctor’s note. Days after returning from being sick, the district manager came in and terminated me. In spite of having a doctor’s note and a contagious virus she told me “we don’t accept notes even if they come from the Dr (my dr faxed mines in), and a call in is a call in”. After I asked “was I supposed to come in and pass the virus to coworkers?” she responded with “no, but rules are rules”

A typical day at work can be filled with many different scenarios that involve problem solving as a team or as an individual staff member in order to provide the best patient care possible.
I have learned many office positions and tasks that have allowed my growth within Rinkov Eyecare Centers, and that have allowed me to share my knowledge with others as well.
Management is very strong in regards to supporting the staff members that they are in charge of, but just as in many other companies, management always has room for improvement.
The hardest part about the job is making tough calls when it comes to patient engagement meaning any problems that patients may face and which can cause customer dissatisfaction. Finding neutral ground to satisfy patients is not always the easiest.
The most enjoyable part of the job is being able to grow and learn as much as possible or as much as you want because it's up to you as an individual as to how versatile you can become, and Rinkov Eyecare Centers recognizes your efforts as well.

Top Job Titles	Average Salary
Optician 1 salary reported	$23.00 per hour
Optometric technician 3 salaries reported	$15.33 per hour
Office manager 3 salaries reported	$19.67 per hour
Patient coordinator 1 salary reported	$15.00 per hour
Patient accounts representative 1 salary reported	$37,618 per year

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