nurse practitioner

medical assistant

psychologist

audiologist

certified medical assistant

Clay Consulting

At first glance this would seem like a dream job. You are able to leave early if you’re done for the day. You work with some very experienced healthcare providers that truly care and get to serve the veteran community. The downside is that this is a completely disorganized location. You don’t have functioning equipment or materials ago do the job properly. Even after bringing this up, it is rectified at a snails pace. You don’t ever have the ability to dispose of PHI properly.  You are told to perform your tasks by a given ever changing workflow but continually interrupted to perform other tasks , then questioned why the other tasks weren’t completed. The expectations are unrealistic and the training is poor. You are constantly playing catch up due to the unrealistic expectations and being understaffed. Management has a poor reputation for being untrustworthy. You will be thrown under the bus in regards to upper management rather than management being honest as to how they created the issues to begin with.  Employees getting fired over teams meetings and lashing out in group messages is the norm. My role lacked a feeling of stability. Rather than see the extreme effect put forth to overcome obstacles and perform well despite the considerable challenges, management had the attitude that you’re just inept. Communication is also a real issue as well. Staff comes and goes without any prior indication to the current staff. There are also numerous teams messages and emails  to respond to that take away focus from the job you’re hired to perform. In reality, these messages alone can take a whole workday and you still won’t be done. I’m very disappointed in the lack of professionalism and would not recommend a support role at this location. 

The entire Clay Consulting team has been supportive and excelled in communication throughout the onboarding process and ramp up period. The management team and my peers have been supportive and intentional in the way that a clinician is brought onto the team and trained appropriately. They also pay a stipend for your time that you are doing mandatory training, which is not always the case with other companies. Daily work is tailored to your experience level and intentionally increased as you become more comfortable with the process and paperwork completion and balanced so that it is not too overwhelming or insurmountable. The most difficult part has been the mindset shift to the role of disability examiner and not treating provider. The paperwork has to be done in a certain way, which is communicated and trained very well. The first month was the most difficult with writing reports following each VA disability exam but gets exponentially easier the more that you write and get feedback on the content and way that the reports need to be written. 

The most enjoyable part of the job has been the people. The staff that was already at my office was very supportive, friendly, and made me feel as part of the team immediately. I felt as if I have been working here for a few years and not just a few months. Everyone has been very upfront and honest about everything. I knew exactly what I was getting into with this job and there was nothing held back. Everything has worked as promised right from the very beginning.  Supporting veterans through the disability process has also been very rewarding and a way to give back to those who have given a lot to the protection of our country. 

I was with company greater than 6 months. I enjoyed working with the sweet veterans. The pay is pretty good but in the long run won’t be worth it. As time goes on, your workload significantly increases. You could see 2 vets in a day but have over 80 different documentation questionnaires/medical opinions to complete. Don’t let “you will see up to 4-6 vets a day” fool you. I used to see 30 + pts at previous specialty job & seeing 2 vets with 80 different documentation questionnaires/IMOs is like seeing 60 or more pts a day. There is not enough time in the day to complete this. Communication with company regarding concerns with workloads is awful. They take a long time to respond and help if given takes a long time. Workloads among providers are extremely  unbalanced. For example, 1 provider could have 45 different things (medical opinions/DBQs) to do for they day while another has 3 things and leaves by 10 am. The company did not care about this inequality which was very disheartening & disappointing. To sum things up, communication with management is well below par, no work life balance the longer you are with company and workloads continue to increase, no equality with workloads among providers which makes for significant animosity at the office because there is ZERO teamwork. Your coworkers are cool with leaving at 10 am while you are working long hours with quadruple their workloads. Not a place to work longterm.

I loved working with the providers and helping the Veterans that were seen. The management is very hands off and the job duties are easy once you have learned what is expected of you.  Plus, there are some great benefits. However, due to the hands-off nature of management and a lot of noncommunication, sometimes people do not get trained fully either by not knowing what to do or refusing to learn. Due to this they do not hold incompetent people accountable. This creates a toxic work environment with high turnover due to one individual not wanting to do all the work, while the other sits there just collecting a paycheck to do nothing. Also, when this is brought to management's attention, they do not follow-up until someone puts in a notice to leave and then says they will take this seriously and then wants the individual leaving to spend their last days there training the person who is incompetent as if they haven't tried before finally resorting to quitting due to management's lack of support. 

I was never given proper instructions on first day and went in with the years of experience I had to get the job done. Management is a nightmare. It’s your fault always an not the other 9 people everything goes through before it hits you. CEO CAN NOT keep their personal life at home. Can not speak to HR in confidence because CEO and Management Officer need to know and use info against you. Management Director is a joke an knows nothing about a day to day workplace  when they told us they had more the 15yrs experience in Healthcare. If your looking for a job and have no experience but are a good liar this place is your place. The more you lie and steal I suppose the CEO finds you a valuable employee and gives you a higher seat in management. I’ve worked in many different environments being a military wife and this place takes the cake. The job was way to stressful for the pay they compensated you with. Your suppose to do the job of 6 people because they couldn’t seem to do their job right so you are mandated to fix their errors to get your job done. I really do love the doctors as they are there to help our men and woman of the Armed Forces. I hope they clean their acts up within management but yeah I would hold my breathe. 

This is okay if you are looking for something until a real job comes along. The company is so unorganized even though with history they operate like a start up. Working with colleagues was the best part of my job and the veterans. This is a family operated family and it is ran as such. Time off is horrible and benefits are not affordable. There is a lack of communication across the company and the expectation of how many veterans you see a day is impossible. There is no continuity of care if this is something that lures you. The entire company is a revolving door due to culture. Right before I left the entire HR department left which is sad because during their time it was the only time things started to get better and people listened. Again the people and veterans are ok but leaders are clueless. You get a few days shadowing practitioner in a clinic then expected within one week to know everything and then get reprimanded if you get behind or they try to force you to quit with a pip even though they never train you. Then you have to give a 60 day notice. 

There is no work and home life balance. Currently work in an office with just NP and MA. The schedule would be packed with multiple DBQs IMOs back to back and not enough time to effectively see the Veteran. Hardly get lunch brake. Unable to take off especially if it is short notice as there was no back up or substitute. The closest support is over 2hrs away. We basically run the office ourselves. The building we are currently renting has little to no air conditioning and the SCTHC management and building management have known for over 1 year and still kept us working in an environment where temps range between 80’s-96deg during the heat of day. I can go on and on, even about the lack of pay!! How could the company offer a new hire more money then what they are paying the current employee who has been there for multiple years?!? If they can open more offices in different states they should take care of the offices already open first, including paying their employees! There is definitely more negative than positive about this company. 

-A typical day consists of face-to-face interaction with Military veterans.  The number of veterans vary given the vendor, number and complexity of the veteran claims.  
-I feel this is a learning experience every day.  You learn your role of being an examiner and you have the privilege of learning about the service of your veteran encounters.  
-Management has been consistent with check in and relevant updates.  If you need something, someone is always available at some point.  As a mature clinician, I appreciate the flexibility and ability to self-manage.  
-The culture of my current office fosters an open-door policy for both the professional and ancillary staff.  This allows for good communication and day to day process flow.  
-The hardest part of my job is denying a veteran disability.  
-The most enjoyable part of my job is the ability to continue serving my community outside of the uniform.

Typical day 8am-4/5pm.  Team cultured, quiet, little to know meetings! Yay!  The hardest part is paperwork or having to complete 10-20 DBQ on one veteran and understanding the IMOs from the VA.  Most enjoyable part is relaxed, self paced, no drama environment.  Overall, I believe the average for this company is correct.  I think Clay could get 4.2 stars on average if they paid more in benefits and had a local manager. 

Love the team I work with, EVERYONE at the clinic were very friendly and supportive to each other. A very diverse and inclusive work environment. Awesome pay. I enjoyed working at the VA prior to coming to Clay Consulting, therefore I fit in very well. This is a perfect job for rule-followers who likes stable, predictable work that is highly rewarding. The downside is the work itself is draining. It sometimes makes me sad for seeing all these patients but unable to provide any treatment. Also, the testing equipment are entry level and it takes some getting used to if you are used to those "smart machines". I would say that this is not the perfect job, but very ideal considering the pay and the flexible hours. I am allowed to go home early if the work is done and can beat the rush hour EVERYDAY. 

Top Job Titles	Average Salary
Nurse practitioner 49 salaries reported	$122,643 per year
Medical assistant 69 salaries reported	$20.17 per hour
Psychologist 28 salaries reported	$128,321 per year
Audiologist 12 salaries reported	$104,375 per year
Certified medical assistant 78 salaries reported	$15.85 per hour

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