pest control technician

office specialist

technician

service technician

branch manager

ClearDefense Pest Control

When I first started I actually genuinely enjoyed the job and the people I worked around. I felt encouraged and coached, and the money was really good. 

Then I got promoted to route. I was excited for This, as it meant no more 6 day weeks, and tighter routes. 

The. I got my first route check. It was average, and about 40% smaller than what I was making hourly. This did not change ever.
I was still working ridiculous hours in very hot weather averaging 60 hours a day period but making much less than I did prior to being "promoted"

 they make you Constantly chase metric bonuses based on pure chance. REVIEWS- customers will say they'll do it but then never will, and who can realy blame them when they e already done it several times for other techs. Reservice- get a picky customer with unrealistic expectations and an office staff that will make a reservice for literally anything. Completion rate- usually not an issue until they give you no pay no sprays (they have hourly workers to give it to but they just don't) you are penalized for the customer owing money and not being home. 

After I was promoted, follow up and reservices were unpaid as they weren't production stops. 
You could spend hours fixing. Mouse issue at a follow up for free, or worse given a late timed appointment  way out of your pocket, adding drive time (also unpaid after promotion) 

On top of all of this, management began prioritizing the wrong things after we started breaking company records. 
It became all about sales, sales, sales.
Technicians with shoddy services would never get fired so long as they were kissing up and bringing in sales, regardless of how they'd mess up another technicians day if they ended up working behind them.

Every weekly team meeting became a way talk about how we aren't doing good enough and how we need to keep "doing 1% better than last week" 
But there was NO motivation for us to do so. 
We broke records but my check never grew. Manament got bonuses for our hard work while we never so much saw a pay raise despite the cost of our services going up.
I saw other techs be granted titles like "trainer" and "team leader" but they never actually got extra pay for the extra work

I had to leave, there was no work life balance and the money stopped being worth the trouble. 


Pay is OK but the pay range they advertise was not being met by most of the techs while I was there. Even after working 12 hour shifts and making additional sales and bonuses we would still fall way short of the upper advertised monthly pay on the job posting (~$5,200 is what they advertised). After working daily 12 hour shifts and making a few sales and bonuses, i still barely cleared $4000/month.  And the manager would just tell us that we should start our routes even earlier and make the effort to get more sales and bonuses. 

Hours can be long, depends on your local management and office staff. When I started the hours were great. I worked about 9-10 hours exactly and got home at around 6 every day. 12 hour shifts almost never happened.  I could even fit in time for a lunch break and still get all my customers done on time.  Then something changed, and suddenly we were consistently working till dark and we all suddenly had trouble completing our routes for the day. Certainly not good for anyone who has a family and likes to see them. So the work/life balance tanked, and it went on for months with no end in sight.

No benefits except pto. But even the pto isn't guaranteed. It's based on meeting their criteria for safe driving every month. If you manage to not make the GPS tracker beep too much (avoid hard stops and sharp turns) then you might get a pto day that month. 

The people I worked with were very supportive. It was a good social environment.

Job security is good too. I never saw anyone get fired without reasonable cause and lots of chances to improve (simply not doing the job at all, or just not doing the job right after months of learning). But that's also a problem in itself, because hanging onto bad employees will also hurt the productivity of all the other techs who then have to pick up the slack by doing the reservices.

Typical day, got there at 8, filled up the van with what I needed for the day, got to my first stop and would go from there. The beginning was challenging but rewarding with constant encouragement. I personally was on top of the review board for a week and thought that was an accomplishment. 

That all went downhill very fast with no warning. Typically your bosses would (or at least in my experiences) pull you over to the side if something was amiss. No not Cleardefense. Unless they want you to go far, they will keep you in the dark with any and all issues you’re having on the job until you are fired. Managers will lie to your face with a smile and tell you nothings wrong, and if theirs ever an issue they’ll be the first people to tell you. That was one of the biggest breaches of trust in the workplace I’ve had the displeasure of being apart of. 

Oh and let’s get one thing very clear here. If the boys in grey don’t like you, you’ll never know, they’ll report anything you’re doing that could be seen as wrong and because management isn’t on your side either, it will just continue to stack overtime until theirs enough “evidence” to rationalize a termination without notice. 



I was and i guess technically still am a rout tech i recently found out im pregnant my gm and cheif techs could not have been happier for me but to them i could no longer tech so what did they do they created a job for me in the office so i could be safer with my babies health and my health i feel like this place is not just a job they care about there employees are there some things i miss about teching all of it but i know they have my best interset and my babies best interest at heart im also in the army reserves they work around my schedual with out stressing me out they understand they genuinly care about there employees now they expect hard work what job doesnt if you work hard and do you job make sales and reviews then you will go far in this company i love my job you get to meet new people work with economically friendly products and work with your hands be out side some times in the rain and yes on hot days but any one can do it if i can and there are incentives bonuses tips its great i cant say enough good about this company 

Just another little to no training pest control company.. They over hire in the summer and spend all winter cutting costs and people from their team then encourage you to reapply in spring (busy season.) after coming up with a reason for termination. Don't dare try to take vacation in slow season even though hours don't roll over, multiple people laid off right before or during their vacation. They don't offer health insurance only a percentage of a rebate back to you if you complete a bunch of steps then they complain you won't return with a drs. note. Maybe offer your hard working employees insurance then. In retrospect if i were a customer this is a great company for their services alone. As far as working here, run don't walk away. Office clearly laughs at their field technicians expense, they'll look for ways to micromanage and frustrate you, and when you may be lacking in knowledge or what's going wrong with your route instead of guiding and assisting you in correcting mistakes or anything they belittle and get rid.

They don’t care about you. You’ll get a week of field training and then they will send you out to do 8-13 stops by yourself when you have no clue what you’re really doing. They don’t check the paperwork to make sure you’re doing your job right. 

The only thing this company cares about are reviews on Google. Your pay is determined on how many reviews you can beg for each pay period from customers who get tired of hearing us ask. 

No health insurance benefits. They’ll give you a measly $150 towards your health insurance. Then they claim any left over money can be used for things like prescriptions. You won’t even have enough money to pay your premium each month. They do not care. 

Moving up won’t happen unless you brown nose you way. Get the most reviews and you’ll be noticed. They don’t care about actual performance, only who will make the company LOOK the best, not actually be the best. 

The job is fine for summer but don’t expect it to be a career. 

This is the best pest control company I have ever worked for. I have never dreaded coming in to work. It is easy to complete duties during the day so you never have to take your work home with you. I have worked for other companies that were so stressful it effected my home and family life. Every employee from top to bottom has a voice. They are rapidly growing and there is a lot of room for advancement. They promote from within so if you are honest,  a hard worker and show initiative, you can write your own ticket. They have a great culture. There is no divide between sales and service departments. Everyone is on an equal playing field which is unheard of in our industry. Uniforms for service staff are cool and comfy. You dont have to walk around looking like an airline pilot. They have vehicle take home privileges  for techs.

You will work long hours and the pay will not match. They have a Web free guarantee which you will spend most of your time knocking down webs on the customers home. If you miss one little web in a corner of a window, the customer will call the office and the office expects you to drop what your doing to go back to that customers home and take care of that. The office staff only cares about selling to customers and making them self look good while trying to make the technician look bad. They want you to do pest control and sell at the same time and if you don’t sell, they will call you into the office and ask why you aren’t selling and tell you that you need to sell a certain amount. There were months when they don’t have enough work for a technician to do and they will pair you with another technician and affects your paycheck. This company needs to make a lot of changes and I would advise to stay away from working for them.  

I have been working for ClearDefense Pest Control now for almost 2 years. This is the best company I have worked for by far! They care for their employees as well as their customers. I started as a route tech and have now moved into the office hopefully one day to be Office Manager. They hire from within, which is unlike most companies these days. Not saying it isn't hard work to move up, but to know that the possibility is there without any outside hiring makes ClearDefense one of the best places to be employed by far. ClearDefense has very competitive pay that goes as far as the employee wants. The bonuses and incentives are pretty much endless. Overall ClearDefense is the Clear Choice in a Pest Control employment future. 

This position was the first instance where I genuinely enjoyed coming to work. This company and the Knoxville office is pretty incredible. The work culture was not only healthy, but thriving. When they say their products work to their customers, I was able to prove it because of the tenacity and hard work of the management team. This is the kind of job where all of the tools are given to you to succeed, bit it is up to you to utilize those tools to succeed. You have your own vehicle (most of the time), and so you are responsible for your day. 

The unfortunate part of this position is seasonal cuts, with ClearDefense being a smaller company. It is something that is very unfortunate but as the company grows, this will hopefully not be a concern in the future. 

Top Job Titles	Average Salary
Pest control technician 9 salaries reported	$21.33 per hour
Office specialist 3 salaries reported	$15.00 per hour
Technician 28 salaries reported	$4,196 per month
Service technician 9 salaries reported	$50,000 per year
Branch manager 6 salaries reported	$3,500 per month

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