medical assistant

medical scribe

referral coordinator

radiologic technologist

front desk agent

Coast Health

My experience at Camden Healthcare Associates- A Division of Coastal Health was disappointing. Longstanding cultural and operational issues  appeared to negatively impact both staff morale, patient care, and clinic functions.

One of the most concerning aspects was the lack of a collaborative provider environment. Open discussion regarding patient care, clinical decision-making, workflow improvement, or requests for support were often not welcomed. Rather than fostering teamwork and professional collaboration, the culture frequently felt divisive, making it difficult to build the type of provider relationships necessary to deliver the highest quality patient care.

Another important aspect that needed immediate intervention and resolution was the significant confusion regarding leadership and decision-making authority. Although the clinic had transitioned ownership, longstanding influences remained deeply embedded in daily operations. This created conflicting expectations between established clinic practices and Coastal Health’s written policies and procedures. Staff were frequently placed in situations where it was unclear whether organizational policies or informal directives should take precedence. Leadership was well aware yet any additional requests from staff for clarification and guidance on how to best support resolution was silenced. 

Unfortunately, many decisions seemed to be driven by convenience, tradition, and the individual preferences of the same longstanding influences rather than evidence-based workflows, operational efficiency, provider support, or patient-centered outcomes. This contributed to inefficiencies, inconsistent processes, communication breakdowns, conflict, unnecessary frustration among staff and staff turnover.

The clinic serves an important community and has dedicated patients who deserve access to high-quality healthcare. However, meaningful improvements in leadership structure, accountability, communication, provider collaboration, staffing support, and organizational culture are needed to create an environment where both patients and healthcare professionals can thrive.

The greatest asset of any healthcare organization is its people. Until collaboration, mutual respect, transparency, and patient-centered decision-making become priorities, it will likely remain challenging to retain providers and build a positive workplace culture

physicians and providers were easy and excellent to work with and would gladly work with them again
however, management somewhat unprofessional in the sense that personall relationships with employee "friends"  are valued over patient care
Not a totally bad place to work at:  I felt that the purpose of delivering optimal patient care was of utmost importance to all the providers and wouldn't hesitate to be one of their patients.
Unfortunately, as with most smaller medical offices, Office Managers are usually the primary barrier to growth and achievement with employees.
Coastal does offer growth opportunities and does encourage growth.
I'm not a disgruntled employee--Coastal does have some amazing employees.  But the management staff is somewhat "high-school never ends" in their mentality--if they don't like you, you do not have a chance and they will look for any reason to make sure you don't work there.  In my opionion, that is extremely unprofessional.  You are not going to like or vibe with all of your employees, but if they are doing a good job, efficient, demonstrates the ability make the company money and are patient-friendly--seems to me you would overlook your dislike of them personally.

that is all.

Taking care of patients while having fun is our specialty. We treat patients who are in pain daily and it is very rewarding to be a part of helping them get better. The company prides themselves in taking care of the employees so they can take care of the patients. We spend a lot of time working on our team building and patient care.  It's not hard it just takes a good work ethic and dedication. We also have lots of great leaders to learn from. Since the company is so big there is always room for advancement and we like to promote in house first. We have locations all over Jacksonville and the surrounding areas so where ever you are looking there is bound to be a spot for you. Did I mention that drug reps bring us breakfast/lunch and even snacks most days, we truly are spoiled. Some more perks include monthly bonus, healthcare, 401K, Aflac, employee of the month perks, PTO, 1/2 day Fridays and more..

I have learned SO much working here. I am always encouraged to learn more. I am acknowledged for good work and feel appreciated. We work GREAT together as a team and I know I can always rely on management. We are organized and take extra steps to make sure we are thorough and efficient- AT ALL TIMES. Work can be stressful, but only because we are busy and fast pace and require multi tasking at all times. I enjoy my position, patients and co-workers! Great place to start if you are interested in learning the medical field or even behind the scene office work. I have been here 4 years and feel like I learn something new every day! When patients are rude or mean out of frustration, management always has my back and supports me. They encourage me to continue doing my best and teach ways to handle/diffuse complicated situations.

The job itself is easy. The Doctors and Pa's at every location are amazing and know their staff is what helps it run. The Hr side of things is messy and BIG political game. There are nice people and good people don't get me wrong if YOU'RE IN then YOU'RE IN. But if you are OUT no chance at moving up or personal development not matter the qualifications. Overall this place to me is what you make it. You get a family feel inside your office which means ups and down but outside of your office and the people who make the decisions in Hr you don't get the same reception. Currently raises and evaluations are pushed back which is understandable most days but employees since covid are expected to do and perform jobs that are not in their title and they are not compensated or given chances to move up from these newly acquired tasks. Pay is not fair compensation either. Our Ceo is Amazing 

I’ve had a great experience working at Coastal Health. The company truly values both its employees and its patients, creating an environment that feels supportive, professional, and team-oriented. Leadership is approachable and genuinely invested in helping staff succeed, whether that’s through ongoing training, open communication, or opportunities for growth within the organization.

The work environment is collaborative, and providers are encouraged to practice high-quality, patient-centered care while working closely with an experienced medical team. Coastal Health does an excellent job fostering a balance between professional development and work-life balance, which is something I truly appreciate.

Love my job at Coastal.  We have a great collaborative team and each day is challenging and exciting!  Patient care and team work are our priorities.  It is so rewarding to know that you are truly helping people. When you spend so much time with the people you work with, it's nice to know that you can count on your "work" family for anything!  The benefits are great and improving all the time. The providers are excellent and treat the staff with respect every day. The administrative staff is super helpful and supportive.  I highly recommend Coastal Spine & Pain as a long term place to work in the ever changing healthcare industry.

I will tell you this, I have worked at other offices and so have other people here and they will tell you that the offices are great except one. There is so much going on and the sad thing is that patients see it. They say things and still nothing changes. It is sad when you would rather work someone else within the company because the company is ok. It just the place. For those who know what I am talking about speak up, if not stay. I am leaving because management isn't doing anything.

Work flow is chaotic and out of order,worked here for a month and seen horrible patient to employee communication and patient quality of care. Employees are very clicky if you don't fit in they will fire you. There were multiple instances that a medical assistant argued with the patient and the training was not easy due to unorganized steps,also discriminatory vibes and patronizing contradicting comments as a medical assistant that has a standard of care and loves patient advocacy I would stay clear of coastal health.

It’s evident that profit trumps patient care. In recent months underperforming offices were closed down without warning. Corporate has the delusion that the practices can operate with skeleton crews and exceed patient expectations. Morale at the practice level isn’t the best and turn over was a common occurrence. Leadership is corporates messenger puppet to announce new changes  every single day. The foundation of this “growing” organization is shaky at best. 

Top Job Titles	Average Salary
Medical assistant 2 salaries reported	$30.75 per hour
Medical scribe 5 salaries reported	$16.90 per hour
Referral coordinator 5 salaries reported	$16.20 per hour
Radiologic technologist 4 salaries reported	$22.00 per hour
Front desk agent 5 salaries reported	$15.70 per hour

Working at Coastal Health: Company Overview and Reviews

Coastal Health

Coastal Health Ratings

Popular jobs at Coastal Health

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected