customer service representative

overnight customer service representative

liaison

Command Management Services, Inc.

2nd shift hours, no micromanagement, perfect for those that prefer to work alone and can be reliable and motivated. Working with the military is rewarding but working for this company in particular is amazing. They are the leading lodging contractors for a reason! The only negatives are no uniform, no clothing allowance and sometimes onsite hotel operations can be challenging when contract hotel is not following their end of the contract. Some days are very slow paced, some are busy. Every day is different, and each location is different. 

This company prides itself on taking care of their guest. Although they do have strict requirements outlined by the government contract, the guests come first. The best thing about the job is my ability to work independently . I do not have anyone looking over my shoulder and micromanaging me. However, the down side to that is that it can be a challenge to leave without notice for personal reasons. The Managers were very up front with me about it before I was brought on board though so I was aware of what the requirement was before accepting the position.

The job has the perfect mix of talking to people in person and on the phone, moving and/or lifting things and doing paperwork/logistics. The management team can be frustrating and disappointing sometimes but overall they’re good folks that care about you. This job works  closely with the military (which like most of our government) is very unorganized and nonsensical at times so beware of that. Usually there’s some down time at the end of a shift, if you’re overnight that’s basically your whole shift. It’s a good gig, if you’re a tech savvy-people person that likes to take charge and can follow directions. Also, you will need a lot of patience to do this job.

Great people to work for. As long as you do your job no one is looking over your shoulder. When you arrive at the hotel at 1400 hours (work place) You get your keys to the block of rooms assigned to CMS. As the military applicants arrive you assign them a room and give them a meal ticket. Make sure the buffet is properly set up and eat (free). Make sure the applicants honor curfew (2200 hours). Wake up call is at 0430 hours breakfast is at 0450 hours and the bus leaves at 0515 hours. Kitchen is inspected twice a week, and five rooms daly. Rectify with the front desk the number of rooms used and fill our an invoice. Any time your caught with your work you can use the Game Room, Sauna, Exercise Room or Pool.

A typical workday is being on time or early for work, getting count of rooms that are available, inspecting rooms, going through and logging how many recruits are expected, breaking the number down for males versus females, going to front desk of hotel desk to report your numbers in order to get keys.  Making sure your numbers are correct and making sure all pamphlets are in place, office has been cleaned. submit data in system of your finding before you open door to let recruits in.

The hardest part is the room inspection and giving several briefings a day while doing data entry. The most fulfilling part is getting to know the recruits.

What is the best part of working at the company?
Support, culture, commarederie between Military and CMS and a very enjoyable work atmosphere. 

What is the most stressful part about working at the company?
Ensuring that each applicant or enlistee has a stress free, safe, and enjoyable experience, although this is truly a personal stress we place on ourselves, rather than company related. 

What is the work environment and culture like at the company?
Although the home office is located in Portland, OR, support from Regional Managers, IT, Transportation and Executives is always readily available by phone.

What is the best part of working at the company?
Never a dull night, greeting and meeting new people everyday

What is the most stressful part about working at the company?
hard to get get breaks, you would have to constanly work non stop without breaks
*having a supervisor you could not ,reach or micromanage every thing

What is the work environment and culture like at the company?
where I was environment was excellent

What is a typical day like for you at the company?
receiving 25-50 applicants daily, data entry / process on each applicant.
brief them sa they come is with a mandatory 8:30 briefing. set them up to eat, and transportation.

Checking in recruits, assigning rooms. Paperwork includes imputing data into program and counting all recruits making sure all are present before shipping off to boot camp.

Keeping a fun/ cleaning relaxed environment for the recruits and families. 

Hardest part was watching them say goodbye to their families. 

Best part was being apart of helping out the recruits with any needs before leaving and helping them feel secure and motivated about their decision to serve our country.

What is the best part of working at the company?
The communication between Supervisors and Employees is awesome! There is no micromanaging or toxic environment.

What is the most stressful part about working at the company?
I have not experienced any issues that would be related to stress.

What is the work environment and culture like at the company?
The work environment at this Company is Excellent!

No coverage for shifts, forced to work doubles. You work majority of holidays. They never paid OT until labor laws were brought to their intention. When management is in town they normally come in the office for about 10 minutes and then leave. They also degrade service members but are in contracts with them. Clients are nice and professional but the company lacks professionalism. 

Top Job Titles	Average Salary
Customer service representative 14 salaries reported	$20.32 per hour
Overnight customer service representative 1 salary reported	$20.38 per hour
Liaison 1 salary reported	$22.99 per hour

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