personal banker

branch manager

software engineer

product manager

mortgage banker

Commerce Bank

Horrible upper management - they do not care about your opinions on how things work - even if you have more than enough evidence to prove that their “practices” are NOT working for the employees or the customers. They will tell you “ this is how it is and always has been”. They have a thing called CARA here. It’s a questionnaire that all bankers have to use on EVERY SINGLE CUSTOMER NO MATTER WHAT. This questionnaire is supposed to help choose/recommend the right or best products for the customer. The bad thing about it is this process(along with the 7 other steps tabs/windows involved in an account opening) is VERY time consuming. That being said when the branch is already short staffed more the 4 people and there’s only 4 bankers on the floor for that day and let’s just say that there’s 1 out on vacation and each employee there get to leave for an hour lunch from noon to 3pm) that leaves 2-3 employees in the branch to handle a massive amount of people that come in (not only for quick deposits and withdrawals but for account openings as well). Add on 45 minutes of cara plus the time it takes to set up everything in the system and sign documents. They rush new employees to learn EVERYTHING and give them extra responsibilities very very early on with little to no appreciation. Management did not tell me or the other ex-employee of 1 year what it really took to be promoted to a PB2 until almost a year of working there. The incentive payout for bankers are based on a branch goal and that’s fine until you add in the surveys from angry customers who leave horrible reviews because we have to follow a federal regulation(all banks do) and those types of surveys DO NOT GET REMOVED. The reason why this matters is because it plays into your bonus!! If people get upset about a federal regulation (like holding an extremely large check for 7 business days) those types of reviews can leave you with 0 extra money in everyone’s pocket and no bonuses for anyone. The interest rates are horrible here and the only way to get special benefits is if you offer to bring more money to commerce and speak with a specialist within the bank. Also, there are FEES upon FEES upon FEES. The reason I bring this up is that their are constantly angry customers about how high our fees are. And yes they are HIGH. Angry customers can leave bad reviews for something like this as well and it still counts negatively toward the branch trying to get their quarterly bonus. The only way to avoid fees is if you have more than 6 figures with the bank and you can be moved to/referred to “premier banking”. EVERYONE ELSE HAS TO PAY FEES. I would never bank here nor would I recommend anyone to bank here EVER. Also, the base pay at this location is not worth all the stress. TRUST ME. I struggled and did not exceed when asking for a raise. I was asking for the SAME pay that all of my fellow employees were getting.  All of my other coworkers were getting paid more than me. Even the ones who had only been there a few months(after I had already been with the company almost a year. I submitted a formal and very professional request to be paid fairly(as their handbook clearly states - fair pay based on position, location and the fluctuating economy). I was blatantly told no and that they only give raises once a year. Merit increases is what they are called and everyone gets the same percentage of an increase. Well you can do the math on that one. I’d still be behind everyone else no matter what. Long story short - commerce only cares about numbers and their money that they get from all the fees. They do not care about their employees. They want you to stay silent and not speak up. And if you do it does not stay within HR like it’s supposed to. They go straight back to your manager. This place does not stick to their core values of being inclusive and diverse. 

Oh Lord, where do I start? This company is going downhill FAST. When I started in 2016 it was enjoyable with a great management team as well as a nice environment to come in to every day. It was easier to meet goals because certain products were worth more points than they are now. Once people started earning more money through exceeding goals, they made it even HARDER to even MEET the minimum point goal for the month; products became worth less points, loans are hardly worth anything anymore. When I moved branches for a promotion, it got even worse. I had a HORRIBLE boss, absolute witch. Which brings me to my next point: IF YOU GO TO HR WITH ISSUES ABOUT A BOSS, EXPECT HR TO MAKE YOU FEEL LIKE AN IDIOT AND BACK UP THE MANAGER. HR doesn't even investigate anything. They read your complaint and reach out only to tell you you "don't have enough evidence". I was able to transfer to a new branch because I couldn't take it anymore, but I wish I hadn't done that either. The boss at that branch was great, but things I used to be able to do I suddenly found out "we can't do that". This place is a joke. It was found that my coworker had $2,000 in large bills underneath her keyboard left out OVER NIGHT. I don't count my cash drawer every day (because I never even take it out to use it) and because I used the previous totals to balance, I get let go for "force balancing". I never went through teller training when I began at Commerce. Is that my fault or the company's? Which is why I note the poor communication issue. Me being terminated (by the same HR rep I spoke about before) was no coincidence. I wasn't given a probationary period to correct the "force balance" issue and it wasn't even given a second thought, regardless of my tenure and the fact that I've caught several fraud checks and stopped the bank from taking many losses throughout my time @ this bank. The pay for my position is the ONLY thing I will miss. I genuinely thank Commerce for letting me go because I probably wouldn't have left myself, due to complacency.

•	Over 4 years of experience in the field of Information Technology, specializing in multitier and Client/server architectures. 
•	Worked extensively on a variety of Application servers, Web Servers, Databases, GUI front ends, Advanced Internet applications using Java/J2EE.
•	Experience in Automation Testing, Functional Testing, System and End-to-End Testing.
•	Possess Good Domain knowledge for Insurance, Banking and Financial Markets.
•	Designed and executed Automation Scripts using Selenium WebDriver with different frameworks like JUnit and TestNG.
•	Worked for System testing, System Integration Testing, Regression Testing, User Acceptance Testing, Production acceptance testing and also performance testing.
•	Involved in test status review meetings, defect tracking meetings, requirement review meetings with business users.
•	Good Understanding of Object Oriented Programming concepts, Model View Controller (MVC) Architecture and testing concepts.
•	Daily interaction with the client team on project issues/concerns.
•	Identified Automation and Manual testing scenarios, Involved in drafting the project Test plan and Test Strategies, Test data and Defect Analysis.
•	Experienced in Black Box, Grey Box and White Box testing methodologies.
•	Experienced in PostgreSQL, IBM Data studio, IBM Lotus notes. 
•	Expertise in Functional and Non Functional testing of web based applications, and Batch applications.
•	Experience in Testing of multiple technologies (JAVA, Lotus Notes, Database (Oracle, SQL)).
•	Experience in Agile projects and In-sprint Automation Testing.  
•	Managed knowledge transfer and resource back up plans. Experienced in grooming new team members in testing.
•	Excellent skills in defect management life cycle and bug reporting using HP Quality Center.
•	Experience in testing in the UNIX and Windows environment.
•	Good communication skills and ability to work independently and also perform as part of a team.

As a current employee at Commerce Bank, I'm thrilled to share my positive experience working with this respected financial institution. With a rich history going back over 160 years, Commerce Bank has really established itself as a leading bank in Missouri and throughout the Midwest.
Commerce Bank creates a workplace where respect, teamwork, and learning are just part of everyday life. This kind of environment has helped me grow both in my career and as a person, making it a genuinely rewarding place to work each day.
The bank truly cares about helping employees advance. Through various training programs and career pathways, we're encouraged to reach our full potential. I've seen firsthand how this commitment to employee development gives everyone a chance to move up within the organization.
One of the best parts about working at Commerce Bank is getting to collaborate with such a diverse group of talented people. Everyone brings something unique to the table, and the supportive nature of my colleagues makes for a dynamic and innovative workplace.
The bank's commitment to excellence hasn't gone unnoticed. Commerce Bank was named one of Forbes' America's Best Midsize Employers in 2024, which marks the seventh year in a row for this honor! It was also included in Newsweek's first-ever America's Greatest Workplaces list in 2023, which just goes to show how serious they are about creating a positive work environment.
In my 7 years of experience, Commerce Bank stands out as a genuinly great employer with a supportive culture, real growth opportunities, fantastic colleagues, and excellent benefits. If you're looking for a fulfilling career where you actually feel valued, I'd definitely recommend checking out Commerce Bank.

My experience with Commerce Bank was disappointing and not aligned with the expectations set during the hiring process. The work environment is highly challenging, particularly due to a management structure that is difficult to navigate and often unsupportive. Loan approvals were consistently hard to obtain unless the client was a high-asset borrower, which significantly limited opportunities to succeed. Despite repeated declines, there was pressure to continually bring in new business, creating a cycle of unrealistic expectations.

Training and development resources were virtually nonexistent, leaving new employees without the support they need to thrive. Advancement opportunities were discussed during the onboarding process, but in practice, these are reserved for a very select few. Career growth seems more dependent on favoritism and internal politics than merit or performance.

The incentive structure appeared attractive at first, but it became clear that incentives were entirely subject to management’s discretion, making them unreliable. Pricing was inconsistent and often favored those with closer ties to management, contributing to an environment of inequity.

Unfortunately, the culture at Commerce Bank fosters a "good ole boy" mentality, where favoritism and self-interest prevail over teamwork and professional development. For those seeking a collaborative, growth-oriented workplace, I would recommend exploring other opportunities. The environment felt stale, mismanaged, and ultimately not conducive to a rewarding or sustainable career.

A typical day at work can vary. Some days I'm unbelievably busy, and other days are much slower - allowing me the chance to catch up or get ahead with my work. I spend a fair amount of time prospecting and cold calling with commercial Relationship Managers. This teamwork allows us the best chance to find prospects and ways that we can add value to their current relationships.

I've learned a lot since joining this team. My original job at Commerce was much more analytical. That job was a great start for me into the culture of the bank. The job I have allows me to be a lot more creative in ways to get in front of customers/prospects.

Management is great. The opportunity to talk with upper management across the bank is a huge advantage. Everyone is available if you need them, and there is no over stepping boundaries by asking to meet with someone if it's necessary.

Culture is OK. Pretty old school with some of the things we demand, especially considering every major bank that we compete with, and those in NY that everyone knows the name of, has a more lax version of a dress code than we do. Even if I'm going to be sitting at my desk all day, every day, a tie is still part of the dress code... seems like overkill. 

The hardest part of the job is what makes my job the job it is. Cold calling. But, it is what it is, and I knew that going into it, so no complaints there.

The best part of the job is getting to do something I enjoy. I've always enjoyed sales. Before the role I'm in now, I didn't even know the product I'm selling existed. So getting to learn something new to the point that I can explain it and teach it to someone who also doesn't know is nice. Pay, compensation, team members, direct management, and opportunity to advance are all very enjoyable

Pay was increased to a decent wage during the time of my employment and they offer insurance benefits etc. The problem lies in the branches. Management is riddled with favoritism, sometimes appearing as though there could be conflicts of interest and rather inappropriate. Even if you bring it up to superiors, nothing changes except the managements attitude toward the people who complained. There will be gossip and a lot of indirect things said about those who complained instead of fixing the issue. Training is a joke. Don’t expect to get trained or helped out appropriately if you are not a favorite. But do expect to be talked to if you are not performing well enough, meanwhile favorites never get talked to even if they underperform consistently. Management will give out sales and points to their favorites, in order to make it appear that they are performing decently. The promotion process sucks. Even if you meet/exceed your goals you are stuck in your position for months and months, even if you are doing way better than those in positions above you, yet if an opening for a higher position is posted, someone who is NOT qualified will get it.  If you are willing to work in a highly unprofessional environment, suck up to management in order to get treated fairly, or want to work at a place that will just let you remain stagnant in your learning opportunities then this is the place.

I enjoy working at Commerce Bank because they seek talent from within whenever possible and provide the appropriate tools and resources to help you advance in your career with the company. They listen to the feedback of both their customers as well as employees and make changes accordingly, which is part of their "Challenge Accepted" initiative. I feel motivated when I show up to work to help both my team to excel in meeting their professional and day-to-day goals and to help my customers meet their personal and business goals by identifying the appropriate solutions for their managing, borrowing, investing and protecting needs. This is a company that I see myself continuing to grow with for many years to come! My manager and regional manager have shown that they believe in my potential by continuing to support my growth and give me opportunities that stretch my skillset. Commerce has also done a fantastic job at embracing diversity and inclusion and as a black American woman, I feel like I'm valuable to the company and that I am recognized for results when applicable and compensated competitively. On the retail banking side, we receive monthly coaching that ensures that we aren't ever blind-sighted about our performance and we know how to continue to learn and grow as bankers. I'm thankful and blessed to be an employee of Commerce Bank.

Commerce Bank has kind and caring people including managers. The time off and compensation I would say is fair. I would 100 percent recommend working here to friends. Commerce has been supportive and flexible during the pandemic and continues to show they can adapt to the needs of employees.

My criticism would be for someone already in a professional role looking to move up or around, it’s going to be a long time. Management is stable and there isn’t much churn (speaks to a good environment - just tough to move up). Also until you are in a management role there is not any bonus/profit sharing with employees. At several other banks and popular companies around KC, this would be the norm. The compensation is fair but not why folks stick around so long.  I think it needs to be said that it’s an office job at a stable bank, so I’m not working on particularly riveting projects or the next big thing and sometimes I wish I were on the cutting edge of something (but it’s better here than other offices I’ve worked in - more autonomy, great coworkers). Also Commerce is modernizing quickly but like many companies, legacy systems and silos make getting things done for customers difficult sometimes.

My first day here set the tone for my short tenure.  Herded into a corporate skyscraper with about two dozen other people, very little direction from anyone.  Given an ID and fob, fingerprinted, and shooed out the door, not very welcoming.  Went to the branch, and instead of training or shadowing, I was placed at the front desk alone and told to direct customers and answer questions.  Again, this was my first day and I had very little knowledge of the bank's services and almost no familiarity with the branch layout.  The company seemed to have invested heavily in a "branch of the future", their words, whose services seemed to be built on the philosophy of cutting corners.  All teller activity was done through ATM/phonebooth-style monitors, almost as though to hide how understaffed it was.  From first-hand experience, this type of branch may work in a laidback, small-town setting; in a busy, big-city environment it falls flat on its face and fails its customers and its employees.  The atmosphere behind the scenes was stressful to a degree I had never experienced, I was surrounded by frustrated co-workers who were on edge for most of their working day.  Two months into my time with Commerce, my part-time second job offered me a management position and I took it without a second thought, I was more than happy to put Commerce behind me.

Top Job Titles	Average Salary
Personal banker 110 salaries reported	$22.27 per hour
Branch manager 14 salaries reported	$28.38 per hour
Software engineer 6 salaries reported	$95,667 per year
Product manager 3 salaries reported	$97,800 per year
Mortgage banker 7 salaries reported	$47,286 per year

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