account manager

senior software engineer

helpdesk technician

partnership manager

software engineer

ConnectWise

tl;dr management is bad and they should feel bad. 

I worked here for about a year as one of the first security engineers specializing in incident response for our partners in our DFIR division.

The first month I was hired, there were three of us.  My hiring manager left to go work for another large security firm after a few weeks, leaving only two of us.  Myself, and another security engineer.

After another month or so, my colleague/security engineer left to work for another organization, and it was just me.  No managers, no colleagues to help divide up the work, none of that.  So I ran the DFIR division of our SOC as the de-facto department head every day and weekends for months before they slid in some random, internally moved manager into the department.  

This poor soul had no idea what we did, how we did it, or what they were supposed to do or contribute.  The new manager straight up told me I would need to train them on how to do their job lol.  So I did, well tried my hardest to, it's hard to train someone who doesn't actually care about learning to do the job, or doesn't even show up day to day, or the meetings.  All while prior, I was told we would get someone with actual experience and knowledge of the craft.  We did not, and the new manager ended up missing tons of meetings, and just overall nobody really knew where the heck they were.  We'd go weeks without meeting, and felt very placeholdery.  Many broken promises of course, because how can anything be delivered in such a chaotic, disorganized environment.  I was finally able to assemble a team, only to be further hamstrung on potential applicants to interview or hire for by the new manager I had been attempting to train.  He would be oddly preferential and ask people if they were dog or cat people, and then try and only pass me the people he deemed were dog people, which is a wild, unethical, and terrible way to screen applicants.  He also did not like accents, people I could understand just fine, he would barge into interviews and sit there, and ask dumb questions, like are you a dog or cat person, while I am trying to conduct a technical interview, derailing the whole engagement with small talk, interruptions, and other nonsense.  Then afterwards he would tell me they couldn't understand them, or their accent was too heavy, when it really wasn't, and they spoke perfect English, which felt to me like he was discriminating against those applicants just because they didn't sound how he sounds.  Went to HR a few times to report this guy for a number of issues, and ended up getting retaliated on by both HR and the manager.  
HR apparently was feeding the manager my complaint I filed about my manager, and that turned south real quick as one might imagine it would.  I had also heard him refer to Autistic people as people you want to keep in the backroom, away from customers, and as long as you throw some pizza under the door, they're as happy as they can be, which I found to be an extremely offensive thing for someone to say.  I too brought this up with HR, which there was no resolution.  
I ended up getting let go because I went to HR to raise awareness of my managers conduct in hope of getting it resolved amicably.  Nope!  Ended up keeping the racist, sexist, ablest manager, and letting the person go who tried to bring attention to the unethical, and illegal business practices than run rampant in this place.  

The values and mission culture they try to sell is great, but nobody actually embodies it, and if you are one of the few that do, it's not a good look for you when around others who don't.  
I know, I tried lol.

The leadership and middle managers/VPs are so disconnected from actual business needs, it's impressive they've gotten as far as they have.  They just kind of sit around and BS in meetings the entire time slot.  When folks actually present or want to bring work forward, it's often short lived, and sidetracked onto other less work things for the entire meeting.  Just another spot on the calendar to fill time, to make it look like they're working, when really they just hang out and talk about random stuff that has nothing to do with anything for hours.  Filling their calendars with pointless meetings that sound good and productive in the title, just to fill time, and appear to be working.  But we all know they're not, mostly because I have been invited and included in many of those types of meetings, which I stopped attending after realizing what these meetings actually were.  The hustle is incredible, all they do is just fill up their calendar everyday with repeating meetings that are meaningless, and don't actually have anything to do with the topic observed on the invite.  This company is an excellent choice for any middle and senior manager to collect a nice paycheck for goofing off every day, it's impressive honestly.

I used to really like this company, until I saw it from the other side, and discovered how little they actually have it together.  They will literally have you work 12-16 hour days, salary, and not hire for folks who left for months, leaving one person to fulfil the work load of an entire department with no relief, and empty promises lol. That was me.  The work itself was really interesting, but the environment was an absolute hot toxic garbage dump. 

Here is an excellent and relevant quote for your viewing pleasure.
Ezekiel 25:17. "The path of the righteous man is beset on all sides by the inequities of the selfish and the tyranny of evil men. Blessed is he who, in the name of charity and good will, shepherds the weak through the valley of the darkness. For he is truly his brother's keeper and the finder of lost children. And I will strike down upon thee with great vengeance and furious anger those who attempt to poison and destroy my brothers. And you will know I am the Lord when I lay my vengeance upon you."

If you got this far, thanks for the read, and I hope you really consider your alternative options when applying here.  


I've worked with big corporations before.  SkyKick is a completely different environment.  In the culture and structure of a big corporation, everyone only look out for themselves.  It is all about advancing personal agenda.  In SkyKick, I can sense that everyone wants the good of the company.  Everyone wants the company to succeed.  Everyone has that sense of pride about how far SkyKick has come in just a short 4 years.  In a big corp, you don't get a lot of real help from people.  In SkyKick, you get the sense that we sink or float together, so we look out for each other to make each other successful.  We understand that if we make each other successful, we make the company successful and in turns we individually will be successful!

The company is heading to a bright future!  Like most everyone, when I first joined the company, I wasn't sure whether I made the right decision.  This feeling changed very quickly.  SkyKick is doing something not a lot companies are doing.  And we are definitely the leading of the industry!  Looking at the potential of what we are doing, SkyKick is definitely heading to a very bright future!

I have to be honest.  Work hour is long and pay is lower than average.  The way I look at it is that, at SkyKick, I work long hours doing what I enjoy and having fun doing it.  In contrast, at my previous big corporation job, I worked regular hours but fighting stupid red-tapes and navigating office politics.  I think I prefer the long hours.  

As for the low pay, well, honestly, it is a gamble.  I am sacrificing some pay so that when the company IPO or bought out, I reap the benefits.

Continuum was a shining bastion of what looked like very serious IT folks on the outside in a sea of half-rate groups in the area. Unfortunately, the company suffers heavily from internal politics, right from the higher ups down to the newbies.

Continuum has a team system, which in my experience literally just devolved into "This other team did X, so I am not touching it" every single time cross-team work came into play. It also put a lot of employees into a position of not knowing anyone outside of their team very well.

Regular Quality Assurance reviews were done, but were clearly targeted on people who were perceived to be a problem. Some teams would get them non-stop, others would rarely see them, despite performance between the teams being comparable. The QA standards were also hugely out of hand, with employees being expected to score 98/100 or better just to pass. Failure to pass once meant you'd get more QA screenings, with little being done to help you actually improve in the areas you lost points in.

Moreover, many people were bullied out of the company while I was there, myself included. Ultimately, Continuum will always side with whoever is making management smile the most, so this is absolutely not a place to work if you aren't the brown nosing type.

Candidly, this is also not an LGBTQ+ safe employer. While some folks had no problems, there were many instances of trans people being harassed and then reprimanded for responding to the prolonged harassment. It was pretty sad to see.

PROS:
Overall Company Culture
Free Lunch
Work/Life Balance
Benefits
Competitive pay

CONS:
Cons are pretty solid, and much of the company is great!

That said, the community team are a great group of people, but there are some much needed in roads that need to be made with working collaboratively with the Marketing Team. Ego, and personal politics get in the way with content going out in a timely manner as well as providing growth and opportunity from the top down.

Ironically, the company's core values of: Check Your Ego at the Door, Breathe Innovation, and Your Voice; Your Company are left at the wayside or Big Egos, Doing What Has Always Worked, and Stifling Creativity.

Zero training on company products in place or outlined and it's essential to the job.

A LOT of politics and personal agendas and grudges get in the way of a meaningful dialogue. Don't expect any kind of help with issue resolution of any kind regardless how far up the chain you go.

Hope you enjoy sugar beverages, because you'll be expected to drink the Kool-Aid regularly.

ADVICE TO MANAGEMENT:
Review the company core values. No seriously, go back and review.

In case you missed this one: CHECK YOUR EGO AT THE DOOR. 

Provide actual training, outlined and adhered to.

Brainstorm with other departments and keep the lines of communication OPEN.

Drop the cliques and personal cheerleaders.

I have worked at Continuum for almost 4 Years now. I have seen it go from a small startup with some questionable management to a thriving company. They have recently been acquired by Connectwise and it hasn't changed anything how we do our business. Most of your bosses have been in your shoes (Help Desk) and know the ins and outs of the business. They don't ask more from you than you are able to provide as long as you do your job and keep the customer and businesses happy you are good to go. Benefits used to be amazing until the acquisition ($20 co-pay), now they are sub par ($35 co-pay) and some scripts are not covered. Job security is amazing, again as long as you do what is expected of you. If you are looking for room for advancement its coming fast with this acquisition there are tons of positions opening up. The company takes care of their employees, Kitchen with snacks/drinks/meals for a cheap price, free coffee. They provide contests and activities, Christmas parties are a blast with open bar and free food. There are many times they provide alcohol for occasions (Beer Limit usually 2).
Pay increases every year (2-4 %)
The pay could be better for what we handle but its not bad.

Overall Id give this company 4.5 out of 5. Better Pay would be nice but not bad.

A lot of people seem to like their job here but for someone looking to advance in the IT field, it is a trap and it is too good to be true. This is your typical call center, they have a very high turnover rate. They do have good perks but you will be a slave. You get 4 minutes in between each call to finish documenting the NOVEL that they make you write. Their standards for what they want you to do in the amount of time they give you are absolutely RIDICULOUS. This place would be comparable to working for Verizon or AT&T customer service except you have to have some technical knowledge. If you're on the phone with a customer and it carries over to your lunch, YOU ACTUALLY GET DINGED ON YOUR SCHEDULE ADHERENCE FOR DOING YOUR JOB! If you have minimal tech knowledge and love slave labor and customer service then this job may be for you. But be careful because they will not be completely open with you about everything in the interview and then once you start you will immediately regret it. 3 people including myself left after the second week of training because we were all lead to believe it was a totally different job.

Overall ConnectWise is a fun and vibrant atmosphere that suffers a bit from explosive growth over the last couple years, making some of their current processes a little outdated in comparison to their peers. And in the case of the Marketing/Creative department, it is criminally understaffed for the volume of work that they wish to output.

Management (at least in my department) was always willing to listen to criticism with open ears and eyes and was always quick to respond to snags in an effective manner.

The outings and various company events vary from fun to exasperating, but overall there is a sense of a united company striving to a goal to be the best they can in their field.

Once they reach a point where the departments keep changing structure, I feel like they'll be able to achieve their aspirations easily. This company is still under some construction, so bare that in mind when applying.

A merger of ConnectWise into the nice Continuum helpdesk really ruined everything.  All at once my manager was replace with a new one that just appeared. He NEVER seemed to learn what my name was, nor did he care to even try to pronounce it correctly. It was all about the numbers to him.

"One team One dream" is always said but it usually means upper managements dream not yours.

The work is pretty much a constant onslaught of calls. You will LEARN from the firehose. Yes if you are starting out this will be a good thing but in about 6~12 months:  LEAVE!  Please take your skills you learned and go elsewhere. You will get much better compensation and there is very advancement at this place.



While a great team of people, working on the Technical Account Manager team is really only a good position if you are looking to break into the technical field. This position is not likely to challenge your skills or allow you to grow technical skills that will carry over to other jobs.

Along with this, be ready to give up your social life as they will expect you to work 50+ hour weeks and do not see this as extraordinary and working less than 50 hours a week is not seen as acceptable.

Past that, there is a lack of accountability as veteran employees often slack off with no consequence and I often felt that working there was more about trying to be buddies with your boss and less about actually accomplishing work and showing results.

Overall, it's an OK place but you can probably find a better position where they aren't looking to take advantage of you.

ConnectWise is a fast-paced, supportive place to work that is extremely flexible for its employees. You get a hybrid of in-office and out-of-office days if you work near one of their locations and they also offer fully remote roles if you're located too far away from an office. Unlimited time off is available; you just need to be responsible for balancing work/days off and ensuring things are taken care of ahead of time, hitting their due dates on time, making sure someone else is around those days to handle questions, etc.

In-office perks include free snacks, occasional events, incentive trips for top performers, tuition reimbursement, internal leadership development programs, and an inclusive workplace generally full of lots of helpful coworkers. 

Top Job Titles	Average Salary
Account manager 3 salaries reported	$60,333 per year
Senior software engineer 5 salaries reported	$138,640 per year
Helpdesk technician 5 salaries reported	$71,400 per year
Partnership manager 3 salaries reported	$99,171 per year
Software engineer 6 salaries reported	$109,333 per year

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