therapist

counsel

liaison

call center representative

specialist

Connections Wellness Group

Run for the hills...it's a gamble how long these doors will remain open. 

Connections Wellness Group used to be a phenomenal start-up company with passionate employees all focused on providing excellent mental health services to our community. Since being acquired by Vertava Health back in February of 2022, there was an immediate shift from this purpose. At the time, most of senior leadership was still employed and the culture didn't have a big shift, but not long afterwards was the focus on numbers and opening up as many locations as possible; steering away from our patients and clinical care falling between the cracks. The massive layoff that occurred in December of 2023 really solidified their downfall.  This layoff left many of the patients logging into their session to find out that their provider was no longer there. No one could inform patients because they also laid off half the call center. They had "re-branding" to Blended Health. But don't be fooled, it's the same greedy leaders. They've pushed out the original leadership team, by either laying them off or them quitting. We used to have a great HR team that truly advocated for us and would at least follow up on our concerns. That entire HR team was laid off and the new VP of HR is just another corporate paper pusher. 

terrible work environment and unethical. There were many attitudes, frustrated employees, gossip and patient information being shared. As front desk your job becomes overbearing and you'll be told verbatim " you'll be given more duties without the compensation".  When you go out of your way to help other locations it's not acknowledged. Management is only concerned about themselves and their personal life like planning weddings during work hours, never in office or in office half days and consistently asking others for Intel on other employees. Training material is not up to date, the company is in so many transitions extensions and phone numbers to other departments would consistently not work, WiFi goes down often and  your expected to report every little thing you do throughout the day to you ED, when you say your busy you'll be asked to provide "proof" or to "separate personal feelings from  completing duties and assist providers".  Their billing department incorrectly charges patients and the company justifies that by saying " we'd rather overcharge than under charge" . Half the employees are on medications themselves and behave like high school students.

Working here did provide me with a lot of wonderful "connections," and in the beginning everything was rainbow and butterflies. Connections Wellness Group sold out to a corporation and that corporation ruined everything that was wonderful and sacred about this place. There once was a booming culture, you wanted to hang out with your coworkers after work because you didn't want the fun day to end. We had social media dedicated to self care, mental health days were encouraged to be taken Then the lay-offs happened, over 150 people gone in a matter of 2 months. Patient care and advocacy plummeted right along with profits, income, and culture. This company's concerns is profit, not people. The previous CEO just disappeared after building a close connection with the people of this company.

Since I joined Connections Wellness Group, I have had several opportunities to see a self-care and client-centered culture in action. I am thrilled to say that it is possible to hold a true work-personal life balance here. The lead therapists consistently strive to attend to all of their teammates, lead with empathy, and welcome suggestions and feedback that they then immediately act on. My passion for providing therapy has only grown stronger since I first started working here. I am able to carry out telehealth sessions, collaborate with other staff in the IOP and PHP programs, and have a great deal of input that is recognized and honored by the CEO and leadership team. If you want a work place that challenges, uplifts, and enriches you overall, look no further than CWG.

This is such an incredible environment and incredible culture. I feel completely supported when it comes to clinical needs. The CEO is also very transparent, communicative, involved, and he's a social worker himself. He quite possible is the smartest guy I've ever met, and he's using his knowledge to truly make a huge impact in this practice, especially as we expand. I love working at Connections Wellness Group and can very easily see myself retiring here. I've never experienced the level of freedom, flexibility, and support I have here. Not to mention the paid time off days are incredible! 28 days of paid vacation every year + 401K + benefits?! Seriously, thank you, CWG! 

With their growing number of clinics all over the state, they prefer to cut budget by dumping more and more work pressure on the existing Nurse Practitioners and hire less and less. The NPs are treated with 0 respect and non-clinical managers expect the NPs to document anything they need to satisfy patients. The managers make no effort to provide NPs any help they need with increasing workload. Documentation is time-consuming and they have unrealistic expectations regarding their completion. Schedule and expectations from managers are detrimental to work-life balance and not sustainable in the long run. I would not recommend any NP to join this company which repeatedly urges its employees to rate it as one of the best workplaces in US but do nothing to help NPs succeed in the company.

When interviewing for the position I was honestly a little skeptical because it seemed too good to be true. However, after starting, I can affirm they have kept their word on every single thing they told me. I feel like I can practice ethically here without having some administrator try to rush my appointments or up-code my sessions, which was my experience at another employer. Instead, I am constantly checked in on, constantly offered support, and the administrative team are all clinicians! This means, they truly get complexity, they understand clinical burnout, and they appreciate the importance of clinical outcomes. This team understands actually understands healthcare.

I've enjoyed practicing at this location. They have a compensation structure that allows me to make as much or as little as I desire. It's nice to have that flexibility from an employer, especially during times of stress. I've personally experienced there to be strong communication across the company. Although there are sometimes frequent changes, they're always communicated thoroughly. I enjoy making my own schedule, not being forced to see more than I want, not being forced to see patients after hours, and not forced to see patients I'm not comfortable with seeing. I'm sure this sounds like very basic things, but you would be surprised how other places think about it differently.  Overall, if you're a seasoned therapist looking for a solid practice, this one is the dream.

What is the best part of working at the company?
Very welcoming, very friendly, and very respectful! There is a really great workplace culture that you can feel when you walk in the front door. I'm genuinely excited to work here, I feel like I've finally made it in my career!

What is the most stressful part about working at the company?
I think working in mental health in general is stressful. It's a good kind of stress, because I love what I do, but healthcare can be challenging some days. 

What is the work environment and culture like at the company?
Really, really incredible. Everyone is nice and respectful. One of the healthiest cultures I've ever experienced.

What is a typical day like for you at the company?
I pick my own schedule in private practice. The front office helps schedule my clients and care for them.

As a private practice therapist, I enjoyed getting to decide how much I made. If I wanted to make more, I saw more clients. If I wanted a break, I saw less clients. This freedom is one of the great things about this practice. I resigned due to relocating to another city. At the time of my resignation, I was told that "my last days would be as enjoyable as my first days." They lived by those words. Even after I put in my notice, everyone was still just as nice as the first day. For anyone reading this review, please know that I will desperately try to find a place just like this to work at again. The people and clients are great. This company is fair and cares for their employees. 

Top Job Titles	Average Salary
Therapist 27 salaries reported	$31.44 per hour
Counsel 32 salaries reported	$70,000 per year
Liaison 25 salaries reported	$19.08 per hour
Call center representative 7 salaries reported	$16.55 per hour
Specialist 2 salaries reported	$21.50 per hour

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