software engineer

recruiter

member services representative

loan specialist

Connexus-Credit-Union

I loved this place before COVID.  After a year and a half, I had worked my way up to be a department manager.  The job was rewarding and challenging, and I had a great time working.  Then the pandemic hit.  My department more than doubled in size during the pandemic, all while transitioning to remote work and building a new department.  Another manager was not hired to alleviate some of my increased workload.  Also, my VP left the company in 2020, causing even more strain.

The culture of the company has drastically changed in the past few years and HR now runs the place with an iron fist.  You always feel that you are walking on eggshells, which was a driving factor in my resignation.  I also felt as if I was being forced into a position that I had no desire to be in.  I was given the option to either manage the new department, or take a demotion to team lead (at a lower hourly rate than my current team lead).  I was given this ultimatum by my executive leader as well as the HR manager.

The benefits are excellent and the pay is better than most in the local area.  All the fun activities that came with working here are now gone since they have forced most employees to work remotely.  They give an image of being very caring of their employees, but if you question anything or speak against their ways, they will actively work on pushing you out.

Most people that I had worked with there have left the company.  The ones that are still there no longer have a love for their job, but they won’t leave because the benefits really are fantastic.

Honestly, I don't have anything really negative to say about the company  itself and I regret leaving.  I cant pretend I truly gave the effort I could have or had the self discipline I should have. I was treated very fair, my manager was patient and I enjoyed most  of the work I did for callers and I really liked the company. Looking back I think part of my problem was being fairly new to call center work and at times felt overwhelmed with the constant calls and frustrated when I couldnt get a moment or 2 in order to research info that i was needing to double check or to fix my notes. Looking back, with a bit more experience with unending calls I would have handled things a little better and be more comfortable sharing my concerns with managers. The benefits were great and the best I have ever had as was the financial compensation. If I had the chance to work again at Connexus I would, without question even if I had to take a pay cut to do it because it really is a good company to work for.

What is the best part of working at the company?
Working with and helping our members 

What is the most stressful part about working at the company?
There isn’t anyone to speak to when needed. We are all just a number. Accept IT dept they were always great 

What is the work environment and culture like at the company?
The environment is cold among employees. If you are excelling and going above and beyond you become casted out. There is no actual resources or help if you are dealing with your mental health. There say there is & you see it in your company handbook but that is not the case when needed. You’re told to suck it up deal with it and if you can’t you will be terminated. Even though you may be going thru a very sudden rough time and are struggling. 

What is a typical day like for you at the company?
Some days are fast paced and others slower. Assisting our members with almost all things banking.along their day as positive as possible is such a reward. Again if you are a “threat” to any of your coworkers as far as being excellent at what you do, you will be casted out & it is a very toxic environment

Like another review points out, job procedures change on a monthly basis due to miscommunications, updates, auditors, etc. This is not conducive to a stable working environment where your data accuracy is the basis of your performance. God help you if you ever feel overwhelmed, there is no support in this company and management is not understanding. Upper management is invisible and non-existent with rare meetings showing them lounging at pools in the background. There's a severe culture problem with staff being allowed to disrespect and insult other staff and members. 60 employees were also just laid off unexpectedly as a result of poor lending practices by upper management not being able to turn a profit. A good career pitstop, but not a secure life-long employer.

Take incoming phone calls from customers. Remote so you will need to utilize chat to communicate with co workers and for phone assistance. Culture is great. People focused and the company continuously provides learning and training for personal and professional development. Hardest part of the job would be that you won’t always know the answers to every situation right off the bat. It will take some time and experience to gain the knowledge. Accessible resources to help with phone calls and concerns. Most enjoyable part of the job is having a great team to work with. Everything is  remote (training included) so don’t ever have to leave your home. Remote stipend is provided for home office equipment so that is a plus!  

What is the best part of working at the company?
Great people and mid level management staff is great. Workload is very manageable day to day

What is the most stressful part about working at the company?
Lots of "busy work", reviewing procedures and seemingly pointless meetings each week. Annual raises are not great.

What is the work environment and culture like at the company?
Everyone is very friendly which is great. I am not a super talkative person and do not like speaking during meetings and that is a big issue at connexus. They want you to be your "authentic self" unless your authentic self doesn't like talking during meetings.

Connexus has been an amazing place to work. I really enjoyed the leadership and family atmosphere. The work was fair and compensation steadily increased. The majority of the HR team seemed to have recently changed. This is always concerning. The newer HR leader and team are very difficult to deal with and recent changes that have been made are unnecessary and stress inducing for employees and job seekers. All of HR employees need to review each of the values and make sure they are abiding by them, because many of their practices do not. 

What is the best part of working at the company?
Great company , hours responsible pay , good insurance, great management 

What is the most stressful part about working at the company?
Nothing , besides its always cold even in winter a/c is on 

What is the work environment and culture like at the company?
Business casual,  relaxing , team oriented 

What is a typical day like for you at the company?
Relaxing,  no micro managing,  excellent management in Rockford branch

The culture is subdued. No one talks to eachother. You spend all day plugging in info into the computer system with little interaction with anyone. The reports they use for the metrics is wrong so I would keep track of everything because they will write you up quick. My numbers fell because of a death in my family that was excused but I was supposed to keep my numbers up regardless. Nothing was prorated. I missed a week so they expected double the following week and was written up for not meeting that. 

Connexus has been a great place for me to work and build my career. However, even with being told I am doing well and promised promotions they always fall through. Instead they hire outside of the company. If you are looking for a starting point for your career this is a great start! However you may need to be comfortable with leaving Connexus within a few years if you'd like to advance in your career.

Top Job Titles	Average Salary
Software engineer 3 salaries reported	$83,550 per year
Recruiter 1 salary reported	$71,000 per year
Member services representative 1 salary reported	$18.50 per hour
Loan specialist 1 salary reported	$18.00 per hour

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