radiologic technologist

medical receptionist

medical assistant

family nurse practitioner

registered nurse

ConvenientMD

Overall Rating: 2/5

Pros

The frontline staff are genuinely excellent. The nurses, MAs, x-ray techs, providers, and support staff work incredibly hard and do their best for patients despite difficult circumstances. The people at the clinic level are the reason the organization continues to function.

The work itself can be rewarding, and there are opportunities to learn a lot in a fast-paced environment.

Cons

Morale has declined significantly over the past year. The new CEO has become a punch line. Many experienced employees feel that operational decisions are increasingly being driven by metrics and financial targets rather than what is practical or sustainable in the clinic. 

Staffing often feels inadequate for patient volume, and it is not uncommon for providers and clinical staff to feel overwhelmed during shifts. Patients notice it, staff notice it, and unfortunately new employees notice it almost immediately.

One of the biggest red flags is how quickly new hires are exposed to frustration among existing staff. It is common to hear employees openly discussing burnout, looking for other jobs, or expressing concerns about leadership decisions. As someone involved in training, it can be difficult to present the organization as an appealing long-term workplace when many of the operational challenges are so obvious from day one.

Communication from leadership has improved in terms of acknowledging employee concerns, but many staff feel there is a gap between recognizing problems and implementing meaningful solutions. There is a growing perception that frontline feedback is heard but not acted upon.

The organization has a tendency to push clinic capacity to its limits. Policies such as accepting walk-in patients until closing time create predictable operational problems and contribute to staff frustration. Many of the issues employees discuss feel solvable, which makes the lack of change even more discouraging.

Perhaps the most concerning trend is the loss of experienced staff. Many strong clinicians have left or are actively considering leaving, and replacing institutional knowledge is far more difficult than leadership appears to appreciate.

Advice to Management

Spend less time measuring engagement and more time addressing the reasons engagement is declining. Listen closely to your experienced frontline staff. Many of the problems being discussed in surveys, town halls, and emails are not new. They have been raised repeatedly by the people doing the work every day.

Most importantly, remember that patients are not the only ones evaluating the organization. New employees are too, and many are forming negative impressions within their first few shifts.

In short, this place is extremely corporate and views its employees as a number. They are able to disregard genuine concerns from employees knowing that eventually the employee will be fed up and just leave and they can just replace them with someone new and so on. Management tends to put their head in the sand around serious issues and safety concerns regarding low staffing. They act like it is not a problem but seem to be unaware of how bad it actually is at the clinic level. Employees openly make comments about bad it is to work here, how little trust they have in corporate and how helpless they feel.

What is the best part of working at the company?
The frontline staff are some of the most compassionate, hardworking, and dedicated healthcare professionals I have ever had the privilege of working with. MAs, reception staff, nurses, and providers genuinely care about patients and consistently go above and beyond despite difficult circumstances. Teamwork among clinic staff is often the only thing keeping operations running smoothly, and many employees truly care about supporting one another

What is the most stressful part about working at the company?
Unfortunately, leadership decisions significantly impacted morale, workflow, and patient care during my time here. Staffing reductions left many clinics operating with minimal support, often relying on a single in-person provider and limited front desk coverage while expectations for efficiency continued to increase.

The shift toward virtual/“fast-track” visits placed additional pressure on already strained teams, particularly when virtual provider availability could not consistently meet patient demand. This often created operational bottlenecks, longer wait times, and frustration for both staff and patients.

Front desk staff in particular are expected to juggle a very high workload, including patient registration, phones, paperwork, records requests, insurance-related documentation, and customer service with limited staffing support. Employees are often put in difficult situations without the resources needed to meet expectations.

Billing and administrative processes can also create frustration for both patients and staff, with clinic employees having limited ability to resolve issues despite being the face of those frustrations.

The biggest challenge was burnout. Expectations increased while resources decreased, making it difficult for staff to maintain the level of care they wanted to provide. Many employees felt unsupported and overextended.

I have been employed by ConvenientMD since June 2015. So far I have been impressed with the staff and the facilities at the clinics I have worked in. The people are great, caring, and good at what they do. The clinical staff - doctors, nurses, medical assistants, radiology techs, paramedics - all top notch. Same with the front office staff. The practice managers are, in all honesty, hit or miss. I find some of them are really responsive to the needs of their employees. Others are not as much so. Overall I like what I do there, but I wish there was more communication and feedback. That, in itself, is a big issue. In an average day, you are there for 12 hours, no less, sometimes more, depending on the patient load. This is difficult simply because it can make for a very long day. But everyone, for the most part, pitches in to get the work done and the patients taken care of. The best part is the people who work there day-to-day, without exception. The worst part is that practice management seems to have a problem with communication; they are simply not good at it. Plus if an open shift comes up due to someone calling in sick at the last minute, the attempts to fill the shift by the managers are pretty poor. It is not uncommon to get a call or a message to fill a shift on the spot. This, by itself, is a huge issue; most people who do not work there full-time (an example is the group of urgent care technicians - all, without exception, are Paramedics who work in other places as well as at ConvenientMD) get calls while either working at other jobs or when coming off of other jobs after long shifts. It makes for difficulties when trying to recover because, simply put, if you get called in after something like this, recovery is impossible.

i was so excited to join this company! I saw progress and help for the people.  I pursued them, driving over 40 miles one way to apply. Then again to interview another day. Then again for 1 week daily for onboarding. I apllied for a position close to me in my state but was only granted a position in 2 different facilities miles apart ,a state away. They fired my hiring manager prior to my onboarding and the new manager didnt know who I was.  The team manager at both locations was not helpful or encouraging. They were very much about cliques and if you didnt fit in they went behind your back. They were more concerned with billing collection and speed of time than pt care. Several pts said they felt they were not heard being prescribed medications they were allergic to, pr qho felt rushed through the process and many reporting that they were never going to return or recommend.
 Support for team members from some higher licensed staff but not others. I loved my job but the pt care that was lacking made it hard to work there. The undeniable prejudice and lack of trust with other co workers made anxiety high. No  regular lunch breaks and regular breaks made the shift and day so long and if you had to stay late it was awful. Especially if you drove 1and 1/2  hours to get there. I was almost to work several times before finding out the manager changed the schedule and I was not working that day. Too many times to be excuseable. They changed the schedule to accommadate other staff who were a part of the clique. I do not recommend.

ConvenientMD tracks D2D, or Door-to-Door times, and expects patients to be in and out of the clinic in less than an hour. As you can imagine, this puts an enormous amount of stress on everyone involved in the patient care process. ConvenientMD also takes patients up until one minute before they close, so while you might think that you will be going home after a 12 hour shift, in reality most days you will end up working 13 hours. These two factors also influence your breaks. You may THINK that you have the right to a break under US labor law, but when taking a break means hurting the rest of your team, or when your team yells at you or guilt trips you for trying to take a break, and when it means you won't be able to get home on time, you will reconsider if a break is important to you that day. In fact, ConvenientMD has actually started actively making employees sign away their right to a lunch break every single day, because of how many complaints they have received from The Department of Labor. If you refuse to sign away your right to a lunch break every day, they will dock your pay as if you had taken it anyways. ConvenientMD as a company has an extremely high turnover rate, as you can imagine, and this leads to long periods of being understaffed, during which you will be paid the same wage and have the same expectations applied as if you were working with a full team. Different branches of ConvenientMD may vary in their management, volumes, and staff, but these factors remain constant, which is why I chose to focus on them. If you are new to medicine, you will learn a lot, but you will quickly move on. 

I worked as a Practice Manager for this organization, and while I enjoyed managing my own clinic and working alongside my immediate team, the overall work environment was extremely toxic and unsustainable.

There was very little autonomy in the role — any attempt to provide feedback or question leadership decisions was discouraged, and doing so often made you a target. Leadership tended to operate in cliques, which created an “in crowd” mentality where favoritism was clear and professionalism often took a back seat. Those not part of the inner circle were frequently dismissed or left out of important discussions.

The hours and expectations were unreasonable. Managers were expected to be on call early in the morning and again until the clinic closed at 8PM, often responding to messages or phone calls after already working a full day. There was no real boundary between work and personal time, and the expectation was that you should always be available.

Bullying from upper leadership was a real issue and contributed significantly to the toxic culture. Speaking up only made things worse, which forced many good employees to stay silent or eventually leave.

While there were good moments — particularly with the clinic staff — the overall experience was overwhelmingly negative. The company needs major improvements in leadership accountability, workplace respect, and work-life balance before it can be considered a healthy environment.

At ConvenientMD, your schedule is amazing—three 12-hour shifts per week. That’s the good news about working here, but you should be prepared. First, you will not be respected as a provider by the clinical staff or practice managers. In fact, most practice managers are medial assistants, some are even promoted receptionists. Supplies are always out of stock. Medical directorship will not respect your medical decision making, unless you are a MD/DO. Nurse Practitioners are often hired, but you will receive zero respect from the medical directors. The company loves to talk about their “culture”. Don’t be fooled. Regardless of which clinic you work at, there will be back stabbing. The M.O. is that you complain about your colleagues, and they’ll write you up for just about ANYTHING. Your PTO is terrible. Benefits are a good value for employee only coverage, but very expensive when you add dependent coverage. The company allows unlicensed staff to order and perform billable medical tests without a standing order before providers even seen the patient—and raising this concern will only make your professional life miserable. So, the bottom line is that if you want to be paid below market rate, not be respected as a provider, want to look over your shoulder for who’s going to complain about you behind your back but be super sweet to your face, but have a 3 day work week, then this is the job for you! Leaving this company was the best decision I ever made, and have not regretted it for even one minute. 

This is an Walk In Urgent Care Center that is open 12+ hours everyday. Your day begins and ends together. I work three 12 hour shifts per week. I have learned a lot about computer programs here, as this company very seldom uses paper so most documenting is on Excel spreadsheets, or kept elsewhere on the shared drive. This is a growing company, with two current offices and approximately four more to open before the end of 2014. Our management team was amazing when I first started. They seemed to really care about the employees. I have come to realize that once you are "settled in", they hardly notice you. The hardest thing do deal with in this office right now is lack of communication and management not responding to issues/concerns or to emails (which is the primary way of contact). At first, I gave them the benefit of the doubt due to new offices opening. However, when you notice other employees getting responses and feedback but you aren't, you start to see a disconnect. Sometimes management doesn't see that the front desk is overwhelmed with tasks at times and when it is brought up, nothing is done to solve the issue. We all care about taking care of our patients that come through the door but we all don't have the same feelings about our co-workers. I strongly feel that co-workers need to work together and be on the same page in order to effectively do our job to serve the community. Compassion is great to the community but not so great internally.

What is the best part of working at the company?
My co workers are the best part of working at this company. 

What is the most stressful part about working at the company?
Working at CMD was an exhausting, degrading, and increasingly unsafe experience. The environment felt driven entirely by numbers and revenue rather than patient care. Corporate leadership constantly pushed providers to “do more” and see higher volumes, even when patients were leaving satisfied, properly treated, and receiving the time they deserve. The message was clear: quality doesn’t matter as much as productivity metrics. Clinical staff was treated as if they are completely replaceable. When concerns were raised about safety, workload, or patient care, they were dismissed or met with subtle reminders that the staff should “feel lucky” to still have jobs. This created a culture where employees were afraid to speak up, even when patient safety was at risk. The situation had worsened with staffing cuts. Good, experienced employees were being fired or pushed out, and then the remaining staff were criticized for not moving fast enough. It’s unrealistic and unfair to remove the very people who made the workflow efficient and then expect the same pace from a skeleton crew. This not only burns out staff but also increases the likelihood of mistakes.

What is the work environment and culture like at the company?
Environment because of my co workers was great 

What is a typical day like for you at the company?
Exhausting, never out on time

I do not recommend working for CMD. In my long career in management, I have never experienced senior leadership treating employees so poorly. The environment is hostile, leaving staff on edge and often pushed to the point of a nervous breakdown. Unless you’re part of the small inner circle that constantly “kisses up,” you’ll be met with relentless criticism.

Turnover is extremely high  most employees and managers last only about a year before they leave. How this company continues to operate with such staggering turnover is beyond me. Rather than recognizing this as a serious problem, leadership brushes it off. They need to start living up to their own company motto, because right now it feels like nothing but empty words.

What they also don’t tell you when you accept the job is that you’ll be required to attend manager meetings at headquarters in NH for a full year. These often mean multiple drives up there for “training” sessions that happen after you’ve already been doing the work, making them a complete waste of time. On top of that, you’re expected to be the on-call manager for 19 clinics every few weeks — but the schedule isn’t made in advance. Most of the time you find out last-minute, which makes having any kind of work-life balance nearly impossible. You can’t even plan a weekend away or attend personal events, because you never know when you’ll be thrown onto the schedule.

Accepting a position here has been my biggest career 

Top Job Titles	Average Salary
Radiologic technologist 197 salaries reported	$41.01 per hour
Medical receptionist 124 salaries reported	$22.48 per hour
Medical assistant 129 salaries reported	$24.10 per hour
Family nurse practitioner 122 salaries reported	$68.11 per hour
Registered nurse 120 salaries reported	$41.68 per hour

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