direct support professional

case manager

behavior technician

direct support professional ii

health coach

Copa Health

Copa health does not care about their clinicians. They pay licensed staff the bare minimum which is equivalent to what Pizza Hut shift managers make but they expect staff to work more than 40 hours per week with no incentives or overtime pay. They have very little PTO, no sick time, and management is unsupportive. They send out a site wide email shaming people who haven’t met unit requirements publicly. During the interview they talk about how great it is, and how management cares when in reality they only care about how much profit they can make off of members. Staff turnover is high, and the population we serve frequently no shows for appointments which then gets blamed on staff when they can’t meet units. Management will tell you “ sometimes we just work for free” and “lunch is to be eaten while working for 30 minutes.” They have switched to a value based model which means they see all members as dollar signs. Expect to work long hours for no money and to experience burnout and compassion fatigue because self care is not encouraged here. 


Honestly, I think the idea is nice but the execution has been sub par. They have gone through 6 program directors since they started not to mention the high turnover rate among others. The culture is okay but I wouldn’t say we have one. Often times others sow discord among employees if they are friendly with certain management, which makes it a hard place to work. I’ve always felt there is an unspoken rule about working more hours than needed even if it’s close to 50 hours a week. You aren’t outright punished but it feels like you are. There is a big gap in leadership at the director level but more so from our executive team. Many of the responsibilities fall on the director to manage many different aspects that don’t necessarily fall under their skill set. There is a lack of support for leadership, which falls onto the employees.  There really should be several teams to help manage but they place it all on the director. There are some licensing issues as well but that’s a separate matter.It really drains your mental health and willingness to work, so avoid working here if you are able. I think it could be a good place if there was a better support system. 

Absolutely 100 percent a horrible place to work.  I felt sorry for the patients they run through the building. Mostly all of the patients receive access government insurance and Copa Healths priority is billing.  Case Managers have to reach out to 24 patients a day just to bill. We were told to get creative calling members,  find any excuse to call them because you have to bill 24 patients a day and if you're not reaching 24 members a day you get written up eventually let go. Case Managers are told reaching 24 patients a day pays our salary for the day. So I had 28 patients ( members) they call them. I basically was calling the same members everyday just for billing purposes.  I quit the job yesterday it felt ethically and morally wrong.  My focus wasn't the patients it was billing.  This company is taking advantage of people who are struggling with severe issues.  I could go on and talk about how they made fun of and laughed at members while offering zero solutions.  I've dedicated my career working with individuals and families.  This job at COPA Health was the worst experience of my life.  

I was there for 2 years until I just couldn’t take anymore blatant disrespect for our Clients and their Need’s. You’re hired to be an Advocate for them and are entrusted with their lives by those that love them. Management is quick to sweep any and all Violations under the rug, sadly DDD is quick to back them on anything headed their way, which means you have to Always contact Adult Protective Services to ensure your Clients Needs are indeed met. You will often find yourself working alone, yes out of Ratio and left to fend for yourself. The Pay is decent and you’re given unlimited amounts of overtime if wanted. Majority of your coworkers just serve as a warm body but, occasionally you’ll come across someone that is Nice and Helpful. The biggest plus for me was the Paid Training, covering the costs of any and all licenses and or certificates and paying you while you complete them. The earned PTO and Unlimited Overtime are equally Great when money got tight.

What is the best part of working at the company?
There were some really great people. They were doing great things for little pay and no recognition.

What is the most stressful part about working at the company?
Having to do managers jobs and no help or support or training. Management does not listen and leaves vital people out of the entire process.

What is the work environment and culture like at the company?
Became so depressing.Low morale and when you looked for other positions in the co. They paid terrible as well and they put many restrictions on you to ensure you could not move to another department.

What is a typical day like for you at the company?
Cook, clean promote good skills and hygiene. Get some outside time. Many Dr appointments. Make many calls and field many calls. Be the point of contact for everything. Schedule everything and let uppr mgrs know .everything. Get written up for things out of your control. Document and make sure there was plenty to bill for....this was the most important activity.

My department management was terrible, would not listen to anything I had to say, even if it was a safety concern, my way or the highway! Work distribution was poorly handled, very poorly treated, talked to like your stupid! Any suggest was met with hostility!
I have nothing good to say about working for this organization. Except the PTO was good, that's about it!
If I could gave my department a negative number I would!
I was miss lead, and told this was and easy  job, the list of responsibilities kept growing, but pay check sure didn't !
Every one has a negative out look and I went to all the facilities, nothing good to say about the company there working for, that's for sure!
Stay away from this place, if you have other choices!
Management in my department, no help, and or never, to be seen. Except to show up at the so called, monthly meeting, that was nothing but stressful, unprofessional,  hostility, and gave them the chance to tell you that you are a screw up!! 
Please stay away!

What is the best part of working at the company?
The people employees, coworkers and clients are amazing to work with and for, they all are friendly, fun and fair.  I love my job!

What is the most stressful part about working at the company?
Lack of communication is the worst because with this job communication is the valuable piece.  Also being a driver on an outing and going to an unfamiliar place.

What is the work environment and culture like at the company?
One thing about Cops Health is that they empower both the employees and the members and strive to create a support system to all inclusive.  Our goal is to make sure that the client is in safe,bathe environment, the surrounding areas as well as in vehicles. We ensure that they have fun, educated, nurtured and healthy.

What is a typical day like for you at the company?
Wow! Well it fun, fun, fun. Very educational, staffs are caring and love their member and want to see them grow in every area of their lives.

Work in home with SMI individuals, following an ABA behavior plan. There are many trainings and optional trainings which are well facilitated. Most of the coworkers are very friendly and helpful. The managers are overloaded with work, there are not enough managers employed. Some of the managers engage in gossip. Office politics is part of the culture. The ABA analysts are amazing at their jobs and fair, good people. The hardest parts of the job are office politics, some coworkers gossip, some clients can be agresive (but the company does provide training for that), and low pay compared to other companies in the area. The most enjoyable parts were interacting with the clients, taking clients to fun places, more than half of the coworkers are friendly and helpful, and Marc Center will hire people with little experience (which was good for me, and I gained tons of experience).

A typical workday is refilling medication’s and blood draws as patient need labs. most enjoyable part of the job is working 10 hour shift, having one flex day The hardest part of the job is working with difficult doctors that is very picky with simple.Also I have never worked a job where so many people is involved with medication request which can cause confusion as to what medication the patient really needs. I feel it should only be between the medical assistant and the medical provider in the refill request. I have always worked a job where there’s teamwork with a medical assistant and it’s not always teamwork. The pay is very lousy for the amount of work that they expect you to do.

When I started at CopaHealth as a Case Manager in 2017 my caseload consisted of 35-40 clients. By the time I left in 2020, it had doubled to 70-80 clients because of high staff turnover rate. Although my schedule was 8 am to 5 pm, I often started work at 7 am and worked until 6 pm to get my case notes entered by the close of business. I attempted to transfer to being a Peer Mentor, but I was denied twice because they needed me to be a case manager.

At first, the workplace culture was great. We had great supervisors who supported their staff and were client-oriented. However, things started to change, and the staff was no longer appreciated. Later, the clients' needs were ignored and replaced with meeting our company's billing goals.

In the end, both staff and clients were thrown under the bus without a second thought

Top Job Titles	Average Salary
Direct support professional 8 salaries reported	$18.40 per hour
Case manager 38 salaries reported	$20.91 per hour
Behavior technician 16 salaries reported	$18.33 per hour
Direct support professional ii 62 salaries reported	$16.06 per hour
Health coach 10 salaries reported	$18.25 per hour

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