sales support representative

customer service representative

merchant

mailroom clerk

customer support representative

Corporate-Tools

The role I was in was a CSR position. Corporate Tools markets themselves as different, but it was like other call centers in that there are metrics they're strict about monitoring, numbers one must hit, etc. So, if you're going into a customer service position with them thinking it's a magical fairy land, it's not. Expect metrics, expect the usual measure of micromanagement that you'd find anywhere else.
I think I would have had a better experience with this company if I'd been in a different position. Corporate Tools lives up to its reputation for upper management and not so much for its lowest tier employees. Micromanagement is the norm for CSRs (it's a call center, so metrics are a must because the managers need to be doing something), and due to this, I think the culture they're so proud of is unachievable for their CSRs and digital mail clerks. I think if you're going in as a CSR expecting miracles, adjust your expectations.
That being said, Corporate Tools does a few things well: benefits are stellar, you get to work from home, you get a WFH allowance as long as you hit your metrics in the first 90 days, and they do a great job of making it a fun place to work, even for remote employees, which is something other remote companies struggle with. The people on my team were a group of funny, caring, and smart people that I really enjoyed working with. The work/life balance is incredible, managers were always super supportive/respectful of PTO and life circumstances.
The pay is okay, could definitely be better for CSRs. When I got there, they'd changed their raise structure so it was based on performance, and when people complained about it, the company basically told them to be grateful they got anything at all, and if they didn't like it, they could leave. Which is true, someone else probably pays better, so not bad advice, just not very caring.
One thing I'd definitely change: HR encourages the employees to submit their thoughts via a survey whenever they feel like it, which is great! All the employees can see it, so it offers transparency and accountability. Except that some of the HR reps feel that "casual culture" means they get to say whatever they want. I witnessed some pretty startling responses to some of the complaints, one even suggesting it wasn't the lack of monetary compensation frustrating the employee, it was probably something in their personal life that they should address before taking the survey. So, I'd say they need to train their HR reps in what's appropriate/legal to say and have some more structure around those types of surveys.
All in all, Corporate Tools isn't a bad place to work. It has some work to do in a couple areas, but I do think they actively try to address those things so that they can recruit good people, which is good to see.

I was really excited to work here. When I got the job, I was so ecstatic because I was leaving a very toxic workplace, and this place seems so amazing. I worked here for a year and a half with no issues until I started my medical journey to find help for my issues (insomnia, chronic migraines & fibromyalgia). My Coach encouraged me to advocate for myself and find a doctor who listens to me. Once I did, I was approved for FMLA (protect medical leave). After I was approved, they started having issues with my “work”. No matter what I did or how hard I worked, my reviews were always low. I’d correct the issue they brought up to me, and then there be a new one. Finally, they told me I had too many “gaps” in my calls, as well as they heard me involuntarily yawn in a voicemail I left for a client (which was clearly “unprofessional”) and they let me go. Two months before my wedding. I was voluntarily logging my days and sending it to my coach every night so that they could see what I was doing during the day, updating my coach as my day was progressing, and why gaps may have been there, etc. Towards the end, it was impossible to impress the higher ups. I felt like I was running into a wall every time I spoke to them. When they let me go, the HR representative was incredibly distant and rude and my coach never even said goodbye to me even though I *thought* we where good friends. It was a horrible experience, and it makes me very sad because the job here was wonderful. It really is what they say it is, the culture is great, the people are great, the benefits are great and I loved this job. I even offered to work later than we were open to provide support as my FMLA covered me in the morning for my migraines & they where not willing to work work that idea. Don’t work here if you ever plan on needing protected medical leave, if you have kids, if you’re pregnant, etc. because they’ll just fire you at your most vulnerable state.

I can’t prove they let me go due to my protected medical leave, but I can say that the timing was incredibly suspicious to be “let go“ a month after my FMLA was approved.

Most impressively, from my perspective, is that they seem to screen people based more on personality/cultural fit with the team into which you're being placed than your actual technical abilities. Obviously, you have to know what you're doing in your field or you'll be lost quickly given the size of the company & projects. The work can be daunting, but everyone's more than will ing to help when asked. They're organized, but still testing different processes & practices, which is good & bad, but mostly the former.

Even though my job's remote, they go above & beyond to keep the team closely knit by scheduling extracurricular activities via videoconference, & provide a per diem of sorts to buy lunch & socialize. It's more fun than it sounds reading this on a screen.

The work is challenging, & the subject matter is...unsexy, but it never feels that way working on projects. Departments are kept in their own bounds, & communicate really well with one another without overstepping those bounds. It's remarkable really, coming from the marketing world where everyone's expected to wear all the hats.

Pay is excellent & transparent based on the work. Cost of living is accounted for & updated according to the national average. Depending on the role, home office furnishings are provided for remote employees. Supervisors keep reviews conversational, & feedback is always positive, even if you've managed to screw something up along the way.

Benefits are also excellent, & growing! They offer healthcare, vision, dental, optional life insurance for the whole family, a monthly stipend to help pay for additional coverage, a severance package of sorts, paid holidays, excellent PTO accrual...

I have very little negative feedback. There are growing pains here & there, primarily to do with best practices or procedures, but nothing unsurprised for any growing company. Again, the fact that communication is so prized & streamlined is phenomenal.

I have worked at Corporate Tools now for nearly 8 months. This company truly cares about its employees and they take really good care of you. I have never worked for a company that provides so many luxuries. I don't know about you but I have never had free breakfast, lunch, and snacks at work, unlimited drink choices, basketball courts, pickle ball, life size chess, an amazing deck over looking the river, common spaces to relax in, clink beers together or share a glass of wine, a shower in our restroom, free catered meals delivered for the entire company, shall I REALLY go on! 

This is a fast growing company and there is bound to be growing pains but everyone is great at enveloping the changes around them. When working in a large office with many people you would think that there would be a lot of cattiness or people steam rolling you but to my surprise this is the first place I don't feel like that. I genuinely feel like management and co-workers alike care about this place and respect each other. No we don't all dance around in a field of daisies all day but we RESPECT each other. That is huge for me. There isn't a lot of management but that is what makes this place unique. We are all adults that don't need to be micromanaged. We work hard; we play hard! If you are a self learner and you are not afraid of a little self learning this  place could be great fit for you. This company is very receptive to feedback, always understanding, and always changing.

This is the first job I've had that I feel truly valued, appreciated, and respected by all. What do we all want in a job?..... to actually enjoy coming to work everyday. I have truly never worked for a better company and I am so happy I found their ad. The recruiters and the owner of this company deserve much praise for hiring the right people and this out of box open concept environment.

One of the biggest things to draw me into this company at the start was how much they bragged about never laying off or firing employees. That should have been my first red flag.

When I first started working for Corporate Tools, I was helping the Montana crew with license plate and vehicle renewal data entry. It was monotonous, but I was happy. I worked in office and my team was fun and there was always something fun going on in the office.

After the first year of working there, the company decided to tell us in an email that all Montana related work was moving back to the office in Montana. A couple of my coworkers would be out of a job and the rest of us were being moved to a different team.

Around this time I was pregnant and it was a rough pregnancy, but they did their best to accommodate me which I appreciated. When I got back from maternity leave, so much had changed and not in a good way.

The team that I was on had zero communication and the manager of the team couldn't care less to catch me up to speed or train me on things, so I felt very out of the loop and was constantly messing things up.

Another thing that drew me into this job was the potential to work from home. I tried to move within the company to obtain a work from home position, but was rejected every time.

My bosses would tell me there was a project coming up that they thought I'd be good at, but inevitably give the project to someone else.

The combination of those things led me to get incredibly depressed at this job, I had no confidence and felt like I was trapped in my position. No one wanted me to succeed at this company.

6 months after I returned from maternity leave, I along with dozens of employees across the company had our positions eliminated. No warning. We clocked in one morning and there was a meeting set up and an hour into my day I no longer had a job.

This company is not what they claim they are.

When I joined Corporate Tools, I was drawn to the company culture and messaging around long-term stability and growth. Based on my experience during onboarding and early employment, I believed the company valued employee retention and long-term commitment.

During my time there, the company expanded rapidly into multiple new areas. From my perspective, this growth created strain on teams and led to decisions that felt disconnected from the day-to-day work being done by employees. In October 2025, I was impacted by a company-wide layoff that affected a large number of employees, including many who, in my experience, were strong performers.

For me, the most difficult part was how abrupt the change felt and how it contrasted with what I had been led to expect when I joined. While leadership described the layoffs as a structural decision, it left me feeling that individual contributions and tenure did not carry much weight once financial priorities shifted.

Overall, my experience was that the company culture changed over time from people-focused to more metrics- and cost-focused. Prospective employees may want to ask detailed questions about long-term expectations, growth strategy, and how change is handled.

To Management:
Be clearer about the realities of growth and change, and align external messaging more closely with employee experience.

If you like working with fun people who respect you & value your contributions, having full employer paid benifits after only 60 days, PTO that starts building up from day 1, and quarterly bonuses (and my Coach gets me a gift every quarter! Whaaaat??!!), then this is the place for you! Sure, the starting wage could be better, but this is made up for in a lot of ways. I get to work from home on a computer they provide for me, which saves me gas money and wear and tear on my car. Then there's all the bonuses and fun things we get to do with our team. I work hard to hit my metrics (of COURSE there's metrics to hit, they'd be dumb not to be paying attention to remote workers in some way!) and if I need help or I'm having a bad week, it's a conversation with my Coach on what she can do to help me and how I can improve, not a write-up or a scolding. I can imagine if I didn't listen to her or took her grace for granted that I'd be in a bad position, but I think that's reasonable. The metrics are not impossible to meet and beat if you care at all about the job. I've learned so much about business and how to start one, kinda want to start one myself now! It keeps your mind busy learning & they really want to connect with you as a human being and they want you to stay and grow with the company, especially if you show them that YOU want to stay and grow. Lots of room to grow, too! I recommend applying if you like to learn new things, like to research and be independent while also liking to work with a team of people from all over the country! Also, if you think that helping people get their own business rolling and have passion for helping people learn, this is a great job for you :-)

I have been working with this company for a little over a year now and I have never worked for a company that actually cares about you as a human and thrive on work life balance. There's continued training for learning and growth. This is not a typical call center setting, There's no script, you get to be yourself as long as you keep it professional, this company just like any other has to change with the direction of technology, client's, etc. That's life at any job, if you don't change or keep up with business needs of client's or employees it is going to fail. This company listens to our needs asks us how we feel, but there is a right & wrong way to go about it. There is not micromanagement here, which I love if there's is an issue your coach will approach you and you learn & grow & move on. I really feel sorry for the past employees that gave this a bad review, they didn't just do one little thing and got fired, that doesn't happen here, these employees would of have to do multiple things,  treated client poorly, etc. This is a remote job and it is not easy in the beginning, but if you want to succeed here then you have to be willing to continuesly learn, adapt to change, want to grow, show up, & work. I forgot to tell you they supply the equipment to set you up for success, after 60 days if you meet metrics you get to pick a desks, chairs, monitors, equipment, etc. + quarterly bonuses.

The owner of the company sends out disparaging emails fairly often, directly insulting some employees or departments, and absolutely insulting the religion or politics of probably half the company as a whole. The upper management will literally say they don't care about employee issues, instead just telling employees to figure it out themselves. And now, with the recent Covid stuff, policies are flipping all over the place too fast to keep up. People will get fired over a policy that then changes two weeks later so they would then have not been fired, but will then flip to something more severe, and more people get fired. Turnover has gotten extremely bad lately, with many people leaving after just a few weeks, and even tenured people who have been here for years, finally deciding it's no longer worth it to work here. I have been here almost 4 years, and in the last year and a half, have really started to hate this company and my job. Lastly, with several sprees of firings happening lately in addition to people quitting, everyone is always on edge and wondering when they might be next. Even people who have been here for years and have had good performance are let go if they say or do something that disagrees with the personal politics of certain individuals. 

I have been working at Corporate Tools for about 6 months now, and I am so happy I have a job here. I left a company that didn't care about its employees, and drove me to be very unhappy, so I decided it was time to leave after working there for 5 years. 

During my interview the job almost felt too good to be true, because it was strange for me to see a company that cares so much about its employees. The benefits of working a this job are great, there are so many perks that just make coming to work so much better. ( It was not too good to be true, it is just a whole lot of good things)

The environment of the office is also really nice, for the most part everyone gets along really well and it is a really fun group of people to work with.

It is a lot of information to learn when you are starting, about all of the different things we do, so I was worried that I would be stuck and not be able to find the answers I needed to be able to effectively help our clients. There is always someone here to help you, and I have never had anyone act like I was asking stupid questions. Everyone here wants to support one another and make sure that no matter what, you are finding the answers and support that you need. 

I have been very happy with my experience here at Corporate Tools, and I don't plan on leaving any time soon!

Top Job Titles	Average Salary
Sales support representative 26 salaries reported	$18.06 per hour
Customer service representative 5 salaries reported	$20.40 per hour
Merchant 30 salaries reported	$18.00 per hour
Mailroom clerk 5 salaries reported	$16.00 per hour
Customer support representative 12 salaries reported	$18.00 per hour

Working at Corporate Tools: Company Overview and Reviews

Corporate Tools

Corporate Tools Ratings

Popular jobs at Corporate Tools

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected