line service technician

customer service representative

aircraft maintenance technician

pilot

service administrator

Cutter-Aviation

A typical day could be anything from completely bored you end up pacing the floor to stay awake or so busy your chair is in the way and you forgot to take lunch. The phones could ring off the hook or the line guys (the team that works outside directly with aircraft) could be radioing in a ton of information. It could be a day of solid cleaning or a day of pushing off all your paperwork to help outside. Bring your baking skills because at this location they serve brownies fresh daily and the CSR is expected to make them. 

Personally I wouldn’t recommend working for this company. I can only speak to the location in Colorado Springs. However, there is some troubling issues:
1. You have no scheduled breaks or lunches, you work a straight 8 hour shift. If you don’t take a break or lunch they consider that your problem. This goes directly against Colorado State labor laws.
2. Not all available job positions are posted for everyone. Some job postings seem to only be available based on who you get along with best.
3. Inappropriate jokes are very much alive in this companies location. If you have beliefs that all people should be respectful to each other and their differences than you probably won’t like working where you management regularly jokes about them.

The job itself isn’t difficult, but the amount of responsibility is very high compared to what you are paid. Every year there is a mostly new team on the line.  Promotions and pay raises are scarce, and if you do manage to get promoted it is a battle with upper management to get the pay increase that was guaranteed, you usually have to threaten to quit for anything to get done. Upper management is incredibly stingy, they’ll easily spend money on something that wasn’t needed but refuse to spend money to get equipment repaired or get tools and supplies that are needed to do our job. They’ll pat themselves on the back for doing xyz thing, all while there are computers that don’t work, broken golf carts / ramp carts, broken A/C carts, broken lavatory carts, and broken ground power units. Upper management gets angry that line techs break equipment or damage aircraft, yet they constantly hire 18 year kids straight out of high school that are immature and inexperienced. Then they wonder why things break and why people constantly quit. Pay more and hire better and more experienced guys. 

What is the best part of working at the company?
Interaction with all customers 

What is the most stressful part about working at the company?
For the most part, it was never stressful although management/supervisors would always interject their stress to the workers 

What is the work environment and culture like at the company?
Work environment was not the best. Many coworkers including management were very unprofessional. Racial slurs would always be the topic of the day

What is a typical day like for you at the company?
Check the schedule at the beginning of the shift to see how many departures and arrivals we were expecting and the services that needed to be provided for each aircraft then perform those services throughout the day

Working at cutter Aviation was a strange experience the employees on my shift made the job fun and enjoyable but management is horrible from backward policies to horrible way of handling any type of situation I'm glad to no longer be apart of the cutter aviation crew in Albuquerque management will make you believe there on your side but will stab you in the back with any opportunity they get when disobey any of there rules and policy. They also have a really bad call in problem which has been addressed many times and nothing has been done overall don't expose yourself to a stressful toxic work environment.  

Cutter Aviation needs to take a look at themselves when it comes to the personnel they have as Line Service Technicians and CSRs. 

There is no initial training!!
You’re constantly micro-managed!
The equipment you are asked to use on a daily basis is always braking. 
Management is very biased and there’s so much favoritism. 
The bonus/review platform is so inconsistent. You won’t get your review/pay increase as it was stated in your interview in a timely manner unless you’re on the favoritism list. 
So many fire/safety hazards when it comes to the equipment you are tasked to use. 

Cutter aviation is a family owned company where they have honest values that I can respect and am proud to be a part of.  Management uses a way of managing with kindness and caring over the normal strict mundane routine most other managers I've worked with use. Its not a "normal" atmosphere because we do strive to make all of our customers feel appreciated and cared for.  Our work environment is fun, and we seem to consider each other friends and family.  It can be a very fast paced work day or it can be a little quiet, but that is okay.   I can't imagine working for any other company other than Cutter.  Plus, you get to meet amazing people from all walks of life.  The airplanes are a massive bonus too.

Typical work day starts with a review of the previous days work orders to see what is still in work. Check schedule for new work and assign personel to work these aircraft. Field questions and reqests for quotes. Solve problems that may arrise. Try to work into larger jobs so that they meet scheduling requiements. My co workers are patient as they know I could have to attend to other matters at any time. The hardest part of the job is keeping personel motivated during a long installation. The most enjoyable part of the job is interfacing with the customers.

A typical day for me consist of fueling an average of 10-25 different aircraft's, towing 3-5 aircraft's,  keeping radio communication throughout a ten hour shift with my co-workers and management as well with customer service agents in the front desk. Keeping track of inbound/outbound aircraft with quick turn needs and servicing all their needs. Potable water, Lavs, Fuel, Coffee, ice, paper's, and keeping them comfortable enough to which we maintain them as a customer.

What is the best part of working at the company?
The variety of aircraft that you encounter. 

What is the most stressful part about working at the company?
The equipment that is to be used day in and day out is old, broken, and makes the shift to which you are working stressful and annoying at times. 

What is the work environment and culture like at the company?
Micro managed and training is very sub-par. 

What is a typical day like for you at the company?
Each day is different. Depending what shift you are one will depend the work load.

CUTTER AVIATION, INC., Addison, Texas					(2012-2015)
	Regional Sales Manager – Technical Services
-	Sale of maintenance services for each of the company’s 4 MRO facilities.
-	Traveled throughout territory meeting with prospective customers to solicit business for aircraft maintenance, parts and avionics department.
-	Provided written quotations that outlined complete work scope to meet customer’s expectations.
-	Consulted with various departments within the company to analyze customer’s needs to meet expectations as well as meet company’s profit goals.

Top Job Titles	Average Salary
Line service technician 23 salaries reported	$19.57 per hour
Customer service representative 23 salaries reported	$19.15 per hour
Aircraft maintenance technician 10 salaries reported	$30.60 per hour
Pilot 5 salaries reported	$105,355 per year
Service administrator 9 salaries reported	$27.06 per hour

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