mental health therapist

licensed clinical social worker

mental health technician

medical scheduler

medical biller

Cyti-Psychological

I enjoyed the autonomy at Cyti; the clients I received were great, and most met the criteria for a low-medium level of care. I liked how the company operated initially, but some changes could have been more helpful after a while. For example, it wasn't easy to contact the admin. when I needed them since all contact was mainly via email, so having a quicker way to get in touch would have helped increase communication speed and efficiency. When I started we used Zoom for video conferencing, and then we switched to Mend after a couple of months for video and EHR. After receiving many client complaints regarding Mend's ineffectiveness, I notified Cyti admin. I also shared that Mend was constantly glitching for me as well. It was causing more stress than anything, and I used my phone most of the time because of how often Mend would glitch on video calls. After working there for over a year, I discussed my performance and inquired about a raise. Ultimately, they said they could not provide one, which was disappointing. There was also an enormous amount of paperwork for insurance that, even with doing collaborative note-taking, I still needed to catch up and work extra unpaid hours to complete the forms, plus any additional paperwork. Once I did finish the insurance forms, the number of approved sessions was seemingly short (e.g., 8-12 sessions and sometimes 24 if lucky) and sometimes not enough, given the severity of some cases. I needed to fill out another insurance authorization form every couple of weeks for each patient, which was stressful. They offered group consults, but they had few available during a month when I worked there, and the times were often the same and they didn't work with my schedule. Working at Cyti was a great learning experience because I got to work with amazing clients and continue honing my skills as a virtual provider. I ended up leaving due to Insufficient pay, heavy amounts of paperwork, lack enough consultation group hours, not-so-great benefits (e.g., No retirement matching, no FSA/HSA, no paid holidays, etc.), poor quality video conferencing platform and felt the EHR system was not user-friendly. 

Credentialing and onboarding process was well organized. The steps after being hired were clearly explained and went exactly as promised. The support team was helpful throughout the process – and kept my responsibilities to complete my credentialing to a minimum. There was a bit of a learning curve with my first couple of sessions - both the clinical and technical support team responded within minutes to any of my concerns (even if they were questions I had already asked and needed clarification a second time). 
The EHR system was user friendly and fairly intuitive. I have seen other reviews mention the excessive paperwork - that has not my experience at all. My clinical supervisor was helpful in reviewing the best ways to approach the EHR system in a way that minimized my time commitment and allowed me to focus on therapy as opposed to documentation. 
I have been completely in control of my schedule and have been able to easily take on as many clients as I wish. They do ask that you open at least 5 appointment times for your caseload each week – and there was definitely no issue in getting those filled quickly. My clients have been diverse and for the most part, within the sp ecialty areas I have listed in my profile. 
My compensation has been straightforward and competitive with local, traditional agencies I have worked with. 
I was hesitant to try a purely telehealth option for myself as a therapist – I have been pleasantly surprised by how smoothly the process has gone, and how much support I have received. The autonomy and flexibility has been great. 


The company is not well organized, they have plenty of referrals coming in and there are no therapist whom we can schedule with. They over work the employees. They expect employees to work referrals, answer calls, make outgoing calls, send text messages and everything has to be done by the end of the day! Oh also to make things worse, they use about 7 different applications to get the job done. It makes no sense to me why they can't have by the most 3 applications to get the work done. You also have management reminding you every couple minutes that work must be done before you leave work like if we are not aware of what needs to be done, also keep in mind it is imposisble to have everything done with the workload they throw at you. Please apply to a place where they are more organized, have well management and most important that they have the service that they are offering available, as in if they have clients that they also have therapists available who they can be scheduled with. Management makes all of their schedulers sound dumb when calling clients because most of the time there are no appointments available for them. Save your self from a headache. Everyone there seems stressed, how can a stressed person help someone in need, more in the mental health side of it. Honestly employees there might end up needing to see a psychologist themselves after working for Cyti Psychological. Def a very unprofessional demanding company. 

I have had a deeply rewarding experience working at Cyti Psychological.

As a licensed therapist with Cyti, I've enjoyed exceptional flexibility in managing my own schedule, which supports work–life balance—especially important for those juggling personal and family commitments. 

The clinical and administrative support is responsive and professional: onboarding and credentialing were clearly explained, and colleagues and leadership provide timely assistance when needed. That support allowed me to focus on client care. 

I appreciate the company’s genuine commitment to acknowledging and responding to my requests and feedback. Throughout my time at Cyti, I have felt valued and appreciated, and that recognition has made a meaningful impact on my professional experience. I have genuinely enjoyed being part of the Cyti team and remain committed to delivering high-quality care to my clients while supporting their continued growth and success.


It got very challenging when they switched from Zoom to Mend which is a web based Telehealth platform. In general the browser based systems are a hit or miss. Zoom at least can be run on data when connection problems happen. The only reason I stayed so long was because of my Regional Clinical Director and the Chief Clinical Officer. However, between the browser based telehealth system and the EHR (AdvancedMD) not being intuitive in its layout, it just got too administratively heavy.

The support team is great and very responsive but they are limited in their ability to help resolve mismatches. Most of the clients are from Kaiser so there is a steady flow of referrals. For a while there were no weekly clinical consults which only adds to the isolation that telehealth positions can cause.

Cyti is a fast-growing company that values people above all else. It has been such an incredible experience to work for leaders that actually place people over profits, and who live according to the values they talk about. I especially love the value that is placed on work-life balance, and how we are actively encouraged to create a schedule that works for our family and home life.

I have also noticed that there is a diverse leadership team, and that is very important to me. They are always presenting opportunities for us to grow, expand our knowledge and our practice. 

the referrals were slow to start but once up and running Cyti Psychological was able to fill about 90% of my openings. Pay rates differ from the advertised job posting and change unexpectedly, with no announcements, you find out pay rates for no-shows after you've had a no-show not before, the session duration impacts your pay rate regardless if you were the one waiting on client, 

Being at Cyti is a breath of fresh air! Our values and mission are what drives us at every meeting! It is a very exciting time to be part of Cyti Psychological as we are growing rapidly. Our executive team is very thoughtful, driven, and solution-oriented.

Our mission is to provide the best mental health to our patients and every day it is a joy to watch how many are getting treatment by our therapists. We are very people-centric and that comes directly from the top down. Could not be a better work environment.

From the beginning of the hiring process, Cyti Psychological has proven to meet expectations of when I first saw their job post. 
The interview process was through a video call and all my questions were answered.  I then realized the company fit my wants and needs and decided to move forward with them. 
The onboarding process was a little lengthy, but within 5 or 6 weeks I was already seeing clients through their platform. 
I am able to fix my schedule and modify it according to my needs, something that was top priority for me at the time. 

I love working with Cyti! The work is not super hard to understand as long as you are up to date with technology. Management is very understanding and flexible with personal needs and always has the employees best interest. It is a very team based company as they work virtually with many departments but it’s also great for individuals who like to be independent and complete their assigned tasks without needing a manager or lead to check in with you everyday.  I would recommend Cyti to anyone! 

Top Job Titles	Average Salary
Mental health therapist 13 salaries reported	$90.00 per hour
Licensed clinical social worker 6 salaries reported	$87.50 per hour
Mental health technician 2 salaries reported	$105,000 per year
Medical scheduler 1 salary reported	$18.00 per hour
Medical biller 1 salary reported	$19.00 per hour

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