account representative

operations associate

accountant

executive assistant

customer service representative

DCM Services

A typical day at work is taking inbound and making outbound calls to and from next of kin and/or attorneys who are handling estates of people who have passed away to see if and how outstanding debts of the deceased will be paid.

I have learned to be more sympathetic towards people who are going through tough times.

My manager is a great person and does most of his job duties very well.  However, he is very slack on attendance, tardiness, and how much work people do.  There are a lot of people who call in sick a lot, show up late, and do far less work than others, and it is considered okay.  In addition to doing far less work than others, they get paid the same or more than others who work hard and have great attendance.

The work place culture is involved in doing and allowing its employees to do charitable things.  We get free bagels every Monday, free fruit every Wednesday, and free popcorn every Friday.  The company is great about keeping its employees informed about how things are run and what is going on within the company.

The hardest part of my job is dealing with grieving people while trying to help them with resolve their loved ones debts.  

The most enjoyable part of my job is knowing that I helped some people through difficult times.  I also like some of the people I work with.

Manage 120-200 inbound and outbound calls per day to assist executers/executrix and/or attorneys in resolving any outstanding debt of the estate. 
• Establish rapport with personal representatives using high ethical standards and an empathetic approach on every call. Maintain call control and use discovery questions in determining if there is an estate, probate, trust or will.
• Use integrity and honesty in resolving outstanding debt of the estate by negotiating a balance paid in full, a settlement paid in full, payment of intent or monthly payment arrangements to resolve any outstanding dept. 
• Meet and/or exceed personal monthly goals while maintaining a high customer satisfaction rate. 
• Update FAC’s database to ensure all client information is accurate and up to date. Follow up with personal representatives and/or attorneys in a timely manner, send out settlement offers, mail/fax appropriate documents to personal representatives. 
• Attend training courses as well as Element K online courses to further develop my education and also ensure that I am up to date on any policies and/or procedures.

I loved this company. The only thing that caused me to voluntarily resigned was the commute after they relocated to Richfield, that and my insecurity that I will not be able to reach my collection goal but during the 12 months that I was there I did okay.

The company is excellent and one the best that I've worked for. The staff and management is really caring, and everyone was so friendly and caring. They provide a great training to start, and continuous training for your growth. 

The pay was decent, bonus was so-so. Could be better I guess because there is a $500 cap and some reps are really good (should be unlimited earning potential from what I think). Other than that benefits are great. There's free food every other day and they provide free lunch twice a month. Best thing is also that you set your own schedule, you make a schedule and turn it to your manager every week so it is sooo flexible, I love it. It really is a nice place to work for like I said. 

My stay was short at DCM Services. While I met many wonderful managers and directors, I was not placed on a team where I felt included, could learn safely, contribute, or offer a different perspective if I felt it would benefit the company. 

In short, I had a team member take offense to a request I made about learning the onboarding material. I asked my team member who was leading the onboarding if I could have more group/breakout time to process the information as a private message. I got no response, but the next day I was met by my supervisor and told that my team member felt I was being disrespectful and condescending to them. 

I apologized to my team member later that day and made a true effort to stay only positive. In spite of my positivity, I was given an indirect message that I was no longer with the company and that I should return my badge immediately. 

I have more than 13 years of experience in my field. While I'm not resentful, my time here felt more like navigating a beehive than having an opportunity to contribute. 

Upper management has a lot of turnover lately, and while they all talk a good game, there hasn’t been a whole lot of action that comes out of their speeches. Entry-level employees are turning over at a faster rate, and seem less satisfied with their jobs. Current C suite employees are so concerned with generating more revenue that they forgot that they should be caring more about their employees. There’s a lot of talk about wanting to challenge the status quo and present new ideas, but those  ideas are not appreciated/accepted/pursued. Huge focus on operations and generating more money without full consideration of how that’s impacting the other business lines. 
On the positive side, if you’re not entry-level, the company has really good work-life balance emphasis, however, the extent of the flexibility seems dependent on the manager and job position. Lots of training and development opportunities 


Decease collection is a beast. Not trying to bad mouth it but I had no idea of the depth of such a job. 
Typical day at work was outbound calls to establish a next of kin, will, estates to collect on debt that have been left behind by the deceased. It was cut and dry.
I learned how to empathize in ways I did not know was possible. I learned how to leverage to get the most of what I needed to collect, I learn problem resolutions, I learned how to deescalate and irate client. I learn about court processes and deadlines and documents requirement to file a debt claim, I learn the lingo of legal terms and processes in dealing with attorneys. 
The hardest part of my job was separating my emotions from my work while dealing with the decease love ones. having to tell families to find a new place to live and repossession of properties including, homes, cars, jewelry etc.

The position can be stressful calling on deceased accounts. You have a dial quota that you must meet along with a monthly quota that must be collected. They give you only a few months to meet it or you will be on corrective action until they terminate you. The management and trainers seems nice and they really try to help you. They do micromanage your every move to where you start to feel not so confident. If you are a good debt collector and can navigate quickly through many screens you will be a good employee. The plus side is they let you choose your hours every week between 10 - 7 pm as long as you get 40 hours and sometimes offer overtime.

This organization is not about employee retention, staff development or upward mobility. This is an organization focused on false narratives that perpetuate a positive and encouraging business culture. When, in fact, their agenda is to maximize the use of an employee for the short term.  There is limited oversight of management ie: every team is run at the manager's discretion thereby creating an incohesive culture. They delay raises at their discretion. They tout a great bonus structure, but will take it away to the point the employee may owe the company money. They promote PTO, but restrict it's use. When inventory is slow, you may be required to use your PTO as you are sent home. Call center Staff is overworked, earned promotions are ignored, and a hostile work environment is allowed.

DCMS is a great company, I've been with them for about 1 1/2 years now.  If you're on the collection floor, you've got a cubicle that you're in most of the day - not to say you can't talk with your coworkers!  We have a lot of free food 3 days a week and company provided breakfast and lunch once a month EVERY month!  There is a lot of potential to earn monthly bonuses, the biggest I've had was close to $2000 on top of my regular pay.  The hardest part is dealing with emotional people on the phone, you need to be very empathetic, but not take things to heart. Management for the most part is great, they become almost like a friend if you have a good relationship with them.  One of the biggest pluses of this job is making your own schedule - just need to be at 40 hours each week.

At first I was excited to work for this company when I saw the benefits and work to life ratio. The Position I was hired for had some secret verification needed in order to qualify and then they don't tell you why they just tell you your going to A different team for less money and more work.
Your not allowed to know why its accept the other offer or find another job.
This is so disrespectful. The employees time and effort isn't considered. I have never worked for any employer like this. I feel that this needs to be handeled better.

Top Job Titles	Average Salary
Account representative 17 salaries reported	$18.63 per hour
Operations associate 3 salaries reported	$18.08 per hour
Accountant 5 salaries reported	$23.10 per hour
Executive assistant 2 salaries reported	$77,500 per year
Customer service representative 5 salaries reported	$17.50 per hour

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