restaurant manager

host/cashier

director of marketing

customer service associate / cashier

Dallas BBQ

I would always work the night shifts at Dallas and it was always busy. Everyone works together to get the job done. I started off as a hostess where I had to seat guests. I would have to monitor the floor, buss tables, and get guests in and out in a fast-paced time. It was more of a fast-food restaurant. The co-workers and managers are very friendly and they work together as a team. A few months into the company I got employee of the month and I asked the manager that I worked with if I could switch over and become a server. Normally you have to have serving experience but the manager believed in me because of my determination to succeed. A typical day as a hostess at Dallas you were constantly moving around, answering phones, taking reservations, and calming the guests down waiting to be seated. You controlled who came in and out of the restaurant. You were like the security before the security. A typical day as a server you would get decent sections and you didn't have to do much. Just simply take orders, deliver drinks, and monitor your tables. There were always bussers and runners. You wouldn't have to lift a finger.

A typical day at work includes and encompasses interaction and communication with customers; I find that while this is a challenge, it isn't without its rewards. Customers tend to get finicky when it pertains to the details of their order which at times, disrupts the overall flow of quality service to other customers. However, with the right attitude and spirit, I'm able to overcome any obstacle the workplace throws at me.Management is always available to resolve any customer disputes that I can't dissolve myself; as well, they are generally very welcoming and understanding to the plights of their employees. During my tenure, I've learned to be patient, clear and concise with the way I approach people as a whole. The most rewarding part of the job for me is engaging in conversation with customers and providing them with comfort however brief or temporary the interaction may be.

Working at Dallas BBQ was really awesome. I started as a host and moved my way to phones. You have to be willing to work together in a team and be ready to help customers and other employees on a daily basis. Management at the Jamaica location is one of the best. Most of the manager are easy to talk to and are willing to work with your personal schedule to best accommodate you. The owners are also very nice and will come by the stores and make sure everything is running smoothly so there is a good transparency there. The hardest part of the job would be dealing with customers who aren't cooperative. But as long as you have patience and good communication skills that should not be an issue. Dallas BBQ is a great place to start your sales skills and is also a great place to build communication skills.

What is the best part of working at the company?
They became family and New Yorkers consider Dallas BBQ part of iconic New York. 

What is the most stressful part about working at the company?
High volume, tough crowd and not a specific timetable for ascension or raises.

What is the work environment and culture like at the company?
Family fun environment where the employees look like the people they serve.

What is a typical day like for you at the company?
It's is a busy, fun and dynamic environment in which the customer expects interaction and a consistent product. Managers at Dallas BBQ are hands on and are expected to be involved in all aspects of the operation.

A typical day at work is pretty steady but can get hectic. I have learned dealing with hungry people can sometimes be difficult. Definitely not as easy as it looks. Management was great, co-workers were awesome. Everybody worked together. Hardest part would definitely be when the place was crowded and like I mentioned earlier, dealing with a bunch of different attitudes. The most enjoyable part is the bond we build together. We see each other more than we see our own family, help each other when needed, & protect each other whenever there was a situation. At BBQ's it is never a dull day.

I look forward to going into work, engaging in daily routines along with my encounters with the management and co-workers. If necessary i work long 8-10 hours shifts without breaks. Working with Dallas BBQ's I've learned to offer excellent customer service. The most difficult task during long, busy days would be to keep a continuos smile plastered to my face without a slight hint of exhaustion or stress. What i love most is that everyone works as a team and is always willing to help one another.

Favoritism, if your not Spanish you get treated differently!poor management,fake secret shopper reports,tip out is by far the most!rob you of hours.made up positions that they make you tip out cash tips to,they give you a list of very few things you can eat for free but the Spanish people in the kitchen gets whatever they want! You are even insulted at times from the Spanish people because they know that no one else matters and that managers will back them up.

A typical saturday night at Dallas BBQS was very fast paced and energetic. I learned how to talk to customers quickly and take orders in my head if i do not have enough time to write it down. My mangers love the way i work because my customers love me. My co workers also adore me because i am always there to pick up table and shifts when they do not want them. I do not have a hard part of the job because it was so easy. The most enjoyable part was the end when the customers give me compliments about the great service i gave them.

I had a great experience working at Dallas BBQ. I enjoyed working with everyone at the restaurant and gained a strong friendship between them. Most of my days were filled with laughter and many fun moments . However, the restaurant had poor mangaement skills.  Over all, BBQ is with productive and flexible workplace for those who are attending school and/or have another job.

Dallas BBQ was a great place to move up from a busboy to a runner to a waiter. Starting as a busboy I learned how to friendly communicate and respect our customers.Providing them a healthy eating environment. As a runner communication with the customer increase. Where i was able to send out a customer precise order. The hardest job of being a runner was learning how to carry trays at the beginning.

Top Job Titles	Average Salary
Restaurant manager 2 salaries reported	$93,600 per year
Host/cashier 2 salaries reported	$18.50 per hour
Director of marketing 1 salary reported	$93,600 per year
Customer service associate / cashier 1 salary reported	$17.48 per hour

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