monitor

assisted living attendant

case manager

support specialist

intake coordinator

DeCoach Recovery Centre

a typical day at work: A typical day at work is busy. From the time you get to work until the end of the day you hit the ground running. Mornings are typically slower, but once afternoons hit that is when you see a majority of your patients while being double booked and triple booked. There is little time at the end of the day to catch up on charting, so you have some time the next morning or if you decide to take your work home. You won't get a lunch break either to catch up on charting. There is a "lunch break" written on the schedule, but they will still book patients through that timeframe. 

what you believe you learned: I learned a lot about addiction medicine and how to motivate patients. 

management: Management is poor. All they care about is filling the positions. They don't care who it is or how good/experienced they are. There is very little training before they throw you into the pit. They will find every way to cheap out. You will run out of medical supplies even though you need it to do your job. People will contact them multiple times for months to have orders done and it will still take forever. Unless you are intake/advertising, they don't care about you. They want to take in as many patients as possible without being prepared to take care of the patients properly. They will make promises to establish patients with primary care, dentists, eye doctors, housing, etc and will not follow through because of low staffing and not enough support. Case managers burn through their miles on the cars with little compensation for oil changes and repairs. Counselors' caseloads continue to overload them with productivity levels in the 80s-90s. They should have company vehicles. They continue to expand without ensuring their ducks are in a row. Buildings are falling apart. Flies in hot buildings in the summer. Bathrooms smell like sewage. Termites in one building. Ants all over your desk when you walk into work. No windows where you work, stuck in dark dingy offices. They continue to lose case managers, peer-support, counselors, nurses and providers. If they continue running things the way they do, they are going to continue to have low retention rates and high turnover. They have lots of admin that they pay very well but not enough for the people in the trenches doing the hard work. They do not respect your time or your schedule. They do not respect the patients' time or their schedules either. They do not listen to you. 

workplace culture: Workplace culture is awesome. The people are amazing to work with and really care about their patients. Supervising physician is very helpful and available if you every have questions. 

the hardest part of the job: Hardest part of the job is knowing you are nothing more than a warm body filling a role. They don't care about your happiness or the value you bring to the company. They won't pay you what you are worth despite doing substance abuse, mental health care, family practice, and all of the administrative work. They will tell you everything you want to hear during the interview to get you in. 

the most enjoyable part of the job: Most enjoyable part of the job is working with amazing people and caring for patients recovering from addiction. Knowing you are making a difference in their lives, seeing their progress and watching them graduate and walk is very rewarding. 

In general, working for DeCoach as a counselor was a positive experience. I always felt that I was able to have an impact on clients and make a difference. With adequate planning, the scheduling was flexible. The benefits were good while I was there, with moderate productivity bonuses. There was plenty of opportunity for client contact once I built a caseload.

Productivity for in-house counselors and therapists was 60% to meet the lowest bonus tier. Post-pandemic, company policies became increasingly greedy and strict. Prior to my departure, unwanted activities were being pushed on clients, and productivity was enforced more strictly.

Reports in other reviews of a hostile workplace seem to be unfounded. Overall, I never experienced this at my office. Having said that, local supervisory staff are often overworked, stressed out, and can often be on edge. They don’t always have time to answer questions or train new staff. As stated in another review, if you need lots of handholding, this might not be the right job for you. 

There are a few industry problems at play on this job, which I don’t see as this company’s fault. There is lots of interference from multiple government oversight boards. Every piece of paperwork has been over-analyzed and optimized for maximum complexity. Treatment plans are incredibly tedious and consume lots of therapy time. Also, this industry requires a moderate level of computer proficiency and is often accompanied by a complex EHR. If you are not good with computers, this will add stress to your onboarding experience with this company.


A Typical Day at Work:
A typical day consisted of juggling multiple roles without proper support or compensation. I was expected to handle resident monitoring, transport clients, manage case notes, and even perform duties typically assigned to a case manager — all while being paid as a resident assistant. Shifts were often long, with little to no coverage or backup, especially on weekends when management was nearly impossible to reach.
What I Believe I Learned:
I learned a lot about setting boundaries — mainly by realizing how unhealthy mine had become in such a demanding and unsupportive work environment. I also gained firsthand experience in crisis management and learned how to advocate for clients under pressure, though at the expense of my own well-being.

Management:
Management was disorganized, unsupportive, and frequently unprofessional. Write-ups were handed out without prior discussion, and concerns brought to leadership were often dismissed or ignored. Compassion was lacking — particularly evident in how my coworker was treated after the death of her child. They were worked excessively and later terminated under the guise of "not meeting job expectations."

Workplace Culture:
The culture was toxic. Staff were expected to shoulder more responsibilities than their roles outlined, and favoritism often dictated who received support and who didn't. There was also a strong presence of unsolicited religious messaging from leadership, which made the workplace uncomfortable and inappropriate at times.

The Hardest Part of the Job:
The hardest part was dealing with the emotional toll of the job while being constantly overworked and undervalued. It was especially difficult to maintain compassion for clients while struggling with burnout and receiving little to no appreciation or backing from upper management.

The Most Enjoyable Part of the Job:
The clients. Despite everything, building relationships with the residents and seeing their progress made the job feel meaningful. Being able to support someone on their recovery journey and knowing you played a small part in their growth was truly rewarding.

Like any job, there are good peers and bad peers, good supervisors and bad supervisors. The problem with this job however is that bad peers outweigh the good, and the good are left to pick up the slack. Those who don't do their fair share of work aren't reprimanded and those who do are rewarded with more work. They are understaffed and don't show appreciation for the staff they have. They will hire individuals for positions who aren't qualified because they are more concerned with quantity over quality. Any job is what you make it in the end, however due to the administration being more concerned with money that the wellbeing of it's clients and the well being of it's staff, it is difficult to make this job good. I saw multiple questionable ethical violations while working there as well.  

I did my work and the work of other people who weren't held to the same standard. My job duties included individual counseling, family counseling, assessments, treatment plans, probation reports, facilitating groups, crisis intervention, re-engaging clients, and discharging clients. I was often doing my job and the jobs of other counselors who chose not to do their work in a timely manner, and because they weren't reprimanded, they would continue this behavior. The administration didn't care because they knew that other clinicians would pick up the slack.  It did no good to report staff concerns regarding this, as the administration didn't care. A prime example would be some counselors there having a caseload of over 60 clients while other counselors have 0-25 because administration doesn't want to risk overwhelming or upsetting them, with no regard to how the counselors with over 60 clients feel. 


Title: Mixed Experiences at DeCoach Team LLC

My time at DeCoach Team LLC has been a mix of highs and lows. On one hand, I've had the opportunity to contribute to meaningful projects, build valuable relationships, and make a positive impact. I received recognition for my accomplishments and enjoyed moments of professional growth. However, a number of concerning aspects have left a significant impression on my overall experience.

Positives:
- Engaging projects: I had the chance to work on impactful projects that allowed me to utilize my skills and contribute positively to the company.
- Recognition and promotions: I received commendation for my dedication, leading to promotions and accolades, which were motivating and validating.
- Skill development: My time at DeCoach provided ample learning opportunities, allowing me to enhance my abilities and take on new challenges.

Negatives:
- Management inconsistencies: The management approach seemed to vary, with disparities in treatment, lack of transparency, and potential favoritism raising concerns about fairness.
- Promotion process: The lack of a structured promotion process and the presence of potential nepotism resulted in frustration and demotivation among some employees.
- Compensation challenges: The absence of an annual raise system and unclear salary adjustment practices created uncertainty and limited opportunities for financial growth.

In summary, my experiences at DeCoach Team LLC have been marked by both achievements and obstacles. While the company's potential for growth and positive impact are evident, addressing issues in management, promotion, and compensation practices could significantly enhance the overall employee experience and organizational success.

Pros: I work with an amazing team of colleagues who know how to communicate effectively within our location, they feel like family and client care is the priority. I also feel like there is a lot of room to grow within the company. I am blessed to have the supervisors at this location who work hard and will support you when needed. Their doors are open for questions and they are willing to help when asked. Supervision time is able to be completed and it constructive. Clinical and medical team work closely together which helps keep everyone on the same page. Within our location I feel very supported.

Cons: No formal training…if you are uncomfortable with the “trial by fire” style of training, this job is not for you. If you learn on your feet and are motivated to ask for help, coworkers really step in to help. Productivity is at 60% for the lowest bonus level and it takes a bit to gain a client load due to most new counselors getting their schedule crammed with assessments via telehealth from the other offices. Problem-you get all the paperwork and the client stays at the location they were at going to a clinician with an already full caseload. Worst thing I encounter is terrible communication from location to location. There are times we wait a long time for assessments to log on from another location and that location didn’t reach out to tell you the client wasn’t eligible or had already walked out 30mins-1hr earlier. Often we are told to have healthy boundaries and don’t take work home but then get guilt thrown at us when our blocks are set and asked to have them removed. 

Bottom line: Client care is primary as it should be but our own personal care is often traded for that purpose without much thought.

Picking up the phone and searching for a recovery center, dialing the phone number, waiting for someone to pick up, opening that first door to recovery is one of the hardest things an addict will ever do, yet I get to be one of the people to answer that call and figure out where they need to go. Strangers confiding in you all day everyday, telling you things that you’ll never ever forget. The relief in their voices once they realize they’ve finally found a place that cares about them and people who truly want to help. You never forget these things, you might forget their names but you will never forget their stories.  Every single day is a challenge, especially knowing that their lives could very likely be in your hands, and that saying the wrong thing could easily push them over the edge. But I’ve got to tell ya nothing in my entire life has ever felt as good as hearing that a patient I worked on is doing good, or even just better than before. DeCoach is the only place I’ve ever witnessed the staff consistently go completely out of their way to help a patient get where they need to go, even if it means we have to stay hours late in the office or drive an hour and a half away to transport them. I am so proud to say I work here, it was such a blessing finding this job. Not to mention I look forward to coming to work everyday, I absolutely adore my boss and manager and all of my co-workers, and I have never felt so comfortable and supported anywhere else. 

What is the best part of working at the company?
Things keep improving, the Company actually cares about the Clients that come through it's doors, and the Management cares about the Staff at the Client level. It takes some getting used to, but it's well worth the effort when you see someone graduate the program knowing you've had a direct impact on their life.

What is the most stressful part about working at the company?
Lots going on at all times and trying to keep up with all of the needs can be stressful. But Staff are very supportive of each other and find a way to make it work. As they say "Teamwork makes the Dream work" and that is very evident at DeCoach.

What is the work environment and culture like at the company?
The culture is inclusive and supportive. It has to be, or everything falls apart. The work environment is decent. Luxurious? No, but adequate for the job at hand.  "Hectic" is a good descriptor. Lot's of things to do to support the Clients...which is Job #1.

What is a typical day like for you at the company?
Drive a vanload of Clients to morning Group Sessions. Return them back to Residential Home afterwards. Engage Clients in conversation and document the content of the conversations. Be supportive of each Client's Recovery and help them prepare to re-enter society as a FORMER substance abuser.

I worked in the Revenue Cycle department, and unfortunately, the experience was disappointing overall. Leadership often makes emotionally driven decisions rather than professional ones — I was terminated shortly after giving my two-week notice. The department lacks proper training and structure, and there’s a noticeable absence of accountability from management.

The work environment is also gossip-heavy, with frequent discussions about both current and former employees. Leadership does little to discourage this behavior, which contributes to a negative and unprofessional culture. Compensation is low for the amount and quality of work expected, and medical benefits are expensive (family coverage starts around $300 per paycheck).

Turnover is very high — I was the fourth person to leave the department within 30 days. The company could benefit from stronger leadership, better training, and a more supportive culture. My advice would be to use this role as a short-term stepping stone to gain experience rather than a long-term career move.

I am a hard worker and always have been. I was paid unfairly. At one point, I was working two caseloads. I was shown appreciation by my direct supervisors, but the upper management didn’t see my ability to excel within the company. I would use $300 a pay period on just gas alone, driving clients. Asking for compensation for this will get you nowhere. I went into debt working for this company. 
I had received a licensure that I hoped would improve my chances of having a counseling position. I had ran groups, done some training ect. However, three months later someone who had just received the same license I received months prior, was given a counselor opportunity instead of me. The only thing I could think of was because he was a man and I wasn’t. 
People would talk about each other constantly in negative ways. I learned from and was appreciated by my direct supervisors and one counselor that I know of for certain, and even that is questionable with how “fake faced” everyone is and can be. 
When it comes to benefits, even the counselors couldn’t afford insurance.
Unfortunately, this job has made me consider that I was stupid for trying to fallow my dreams of helping people. 

Top Job Titles	Average Salary
Monitor 10 salaries reported	$17.00 per hour
Assisted living attendant 11 salaries reported	$16.00 per hour
Case manager 2 salaries reported	$17.50 per hour
Support specialist 1 salary reported	$18.50 per hour
Intake coordinator 5 salaries reported	$17.20 per hour

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