cook

sous chef

line cook

dishwasher

cashier

Delaware North

There are two distinctly different typical days of work at the Comcast Center. The first is the non event days. The typical non event day consists of taking in new shipments and carefully allocating the new inventory to all of the different points of sale and making sure that the inventory in each location remains consistent with what has been removed from the warehouse The small crew of workers assigned to this task usually divide into two or three groups and deliver the product as efficiently as possible. Once all new product is delivered the remainder of the day is dedicated to making sure all electronics (stoves refrigeration units, lights, etc.) are working correctly and fixing those that are not.

The second type of day is the far more fun and stressful of the two, event days. An event day for me begins with receiving the money that will be used for change, and I verify that the cash amount is correct. Having done that I check in with my general manager who tells me how much staff (a combination of cashiers and cooks) I will have under me today. I then proceed to my stand and ensure that everything is in working order. Once I am sure I begin to count all my inventory and make sure it is consistent with the spreadsheet that I have. I report any problems the commissary manager and wait for my staff to arrive. Some days there are new staff members and I am responsible for training them. There is usually an hour before the gates are open and thus we officially open. In this time I ensure that all staff feels fine about what they are doing, that enough product is readily available to the customers, and that I have all relevant information such as when intermissions are throughout the night. When the stand is officially open my job is to first and foremost handle any and all issues that come about. These issues are varied and differ greatly in degree. Whether it be a faulty Co2 canister causing product to be overly foamy or a customer with a question about a food allergy the stand manager is there to fix all problems. At regular times throughout the night I am also responsible for sweeping through the registers to limit how much cash is in them at a time, and counting that cash for deposits in a safe. Hearing and properly alleviating customer complaints is the hardest part of the job and oftentimes the most rewarding. There are some customers that are simply unreasonable and rude and these customers can make for some long days, but more often customers are genuinely curious or have legitimate concerns and helping these customers make dealing with the rare other type of customer bearable.Once the stand has closed for the night I ensure that everything is as clean as when the staff arrived and dismiss them from there. At this point I begin to count all the money still left from the time of the last sweep. Once I have my overall cash figure I begin to total all of the credit cards. (The reason for this is that even though there is a computer system keeping track the wifi in an outdoor venue is circumspect at best and it is best to double check) Having the sum of both of these figures I then count what is left of the inventory and write it down side by side with the starting figure. The difference of these two numbers gives items sold which I then multiply by the price of the item. Repeat this process 30 or so times (once for each product) and add them together and it should balance with the figure obtained by adding the cash and credit. When this is complete I pick up my things lock the stand behind me and report to my general manager about the days sales what my team did well or could have improved on and then my day is done.

So I started with Delaware North back in 2008 as a crew member and in the first 5 years the job was pretty enjoyable.  That all changed as I was there longer.  I can not express how much I was able to get from this company.  I bought my first house, got my AA degree along with my Bachelors in Hospitality.  These things aside it was a rough road to accomplish.  First as a crew member you work apart of a union and the pay wages where good if you where hired before 2013.  Anyone coming in now will not get paid the same and you will some times be made to work harder then the people who get paid more because "seniority rules".  You make an average 5$ less then the people who have been there for a while.  As I progressed up the seniority list I finally got my degree and started looking for a job as a food and beverage supervisor.  I figured the company seeing my continued education would take a notice and try to promote from within.  WRONG!  Instead I get a job for 6 months at another property with another company.  During this time they hire another supervisor as an intern in the food and beverage department all because the HR director and the food and beverage director go and eat and drink at his parents restaurant in the small town nearby.  This individual was still in school while I had already graduated and shown interest in jobs as a supervisor but they let me walk right out the door.  This was the first time I left.  Then about six months later I applied to come back to an open food and beverage supervisor posting.  It was in the catering department and I figured I would give it a try.  I was there in that position for 8 months and it was the most hostile job I have ever had.  My manager decided she was gonna take a step back and I was gonna 
 run her operation and then when people started disliking her because she wasn't involved with the staff anymore she told me multiple times "I don't need anyone, I can do this job all by myself."  This made everyone pretty upset and made them feel very unappreciated.  Also while working an event the food and beverage director also told everyone at the function that the plates they where using that night where more important then every single one of them.  In my 11 years of my professional career I have never heard something so ignorant and that right there was the time I started looking for another job.  Then when I got another job and put my two weeks in, I got harassed the entire two weeks, especially by the receiving manager.  He also threatened that he knows my new boss as if he was going to say something to him about me.  I took it to HR and they said they couldn't do anything because he was joking.  This place is a joke and its never gonna get better until Delaware North loses the contract from NASA and goes back to managing it's ballparks and airport venues.  Also during my tenure during the 8 months I put in for a management position in the concessions side of the operation and was told I wasn't ready and wasn't even considered for the job even though I had a degree and 11 years of experience with the company.  All while the food and beverage intern who was mentioned earlier went from intern to food and beverage supervisor within a few months.  Then while I was there he was promoted to Commissary assistant manager all for him not doing a single thing while working at the complex.  I guess when it comes down to it, it all comes down to if you suck up to people you get those promotions.  I was in no way a suck up but I was told all the time that if I wasn't there the job would not be as good.  I still get calls from the workers saying that they miss me and that the job is terrible now.  In the words of one of my workers "ITS TOUGH!"

Currently an employee at Delaware North in Kings Canyon National Park and I thought it was appropriate to post an anonymous "heads-up" to anyone heading out this way for work or interested in working in Kings Canyon in the near future. And I can only offer insight on what to expect with Delaware North in Kings Canyon. I'll start with what I think is most important, the food. Not much variety at all, but the Chefs do a great job of making every meal option delicious. The disappointing aspect is that all employees who applied this summer were promised meals priced at Breakfast - $3.25, Lunch - $3.50 and Dinner - $3.50. Even when you show up, you sign a document stating the cost of meals but it is not honored because and I quote "the company is being stingy because they are low on funds." They offer half off which ends up around $8 a meal, not exactly an employee benefit when its simply frozen meals from Sysco. Housing = cabin with plywood floors, gaps around the doors, disgusting beds, overcrowded (expect numerous people in a standard size bedroom), no heat/ac, no restroom or shower for employees within 200 yards (bathroom is being rebuilt so employees have to shower in guests rooms before they are cleaned by housekeeping), their housekeeping department is severely understaffed and results in numerous complaints everyday from high-paying guests (Also, HK is barred from getting tips from guests), management is staffed with the head honcho's friends who are suspiciously not required to have experience within the department, maintenance is understaffed and basically just available for guests' needs and employee housing is overlooked. The waiters are understaffed (but get the tips in return). The payroll department can't figure out how to deposit money to bank accounts or how to cut a big enough check to cover the hours you work (and getting lost money back from payroll can take weeks). Don't worry about getting a pay raise unless you have five years worth of patience. Schedules can change from week to week bringing you from full-time to part-time randomly. Complaints about working conditions are deflected elsewhere by management, similar to how front desk staff deflect guest complaints (nonchalantly and with no intention to fix the issue). Wifi is limited and cell service is non existent without Verizon. This list is not am exhaustive list, but do be weary when applying and be sure that you come here for the right reasons. In my opinion, you have to be either desperate for experience or be crazy in love with the wildness that this canyon has to offer. I'm here for the second reason and I feel like the luckiest person everyday. I just wanted to offer people a more open view of what the employee experience will be like here so that they can weigh the different options they may have.

Personally, I loved my location. Lots of training opportunity, great atmosphere, and fantastic benefits. 

Pros:
Fantastic PTO!!!

Loved getting training with the many different departments. There is a heavy emphasis on education here, which I found was a huge plus in this field of work.

I loved all of my co-workers and higher-ups. There is a lot of respect given between each individual, and often times you are given the benefit of the doubt in tough learning situations.

Every failure is a learning opportunity. As stated previously, education has a heavy emphasis here. One cannot perform their best without knowing how. Management knows this and can be very generous with training in your field, and they are great with providing the necessary cross-training in other departments to help you better understand how to help. They are also some of the most supportive I have ever come across.

Life-changing connections. I have met and formed connections with many different types of people in many different fields of work. This has changed the way I see the world around me, and I am incredibly grateful to have been given this opportunity to grow and connect.

Cons:
Blackout seasons can be a little overwhelming, but I feel that is fairly normal anywhere you go. There is enough preplanning that goes into all in-house events that this is rarely an issue. And if something does arise, you are not on your own.

Things do change fairly frequently, leading to a fair amount of confusion in regard to overall policy changes between staff. I think frequent team meetings could really help in this case. If not for the team as a whole, then at least frequent meetings with the managers and supervisors. I really believe this will clear up a lot of the confusion between shift changes, as well.

There's also a lot of confusion with employee discounts in house (restaurant, gift shop, etc.), with prices constantly changing. It is difficult to figure out what your employee discounts are, or even if you'll get one at all, when ordering food in-house. Everyone seems to have differing impressions of this vs. what is advertised to employees at the hiring process and online, so it tends to depend on who's working.

There is no security team for the hotel. This job usually falls to either the MOD, or a combo of the Front Desk and Maintenance teams.

All in all, I have a lot of respect for this location and it's people. I hope I am lucky enough to find such a wonderful culture again in the future. And I hope this review helps to improve it further. 

Don't do full-time. Pay is subpar, far from the livable wage for the area. Instant termination (without explanation) even with a two weeks' notice, 24 hours to leave housing.
This can leave you stranded in a state very far from home or anyone you know. A lot of employees don't have transportation, and transportation in and out of the area is severely limited and unreliable.
They switch things up on a regular basis, and the systems they used at the location I was at were out of date by decades. It was ridiculous.
Free housing (at the time I was there, probably not anymore).
They had decent benefits; I was able to get what I need while I could. Some co-workers were wonderful people. You live in close proximity to the National Park. Loved the outdoor adventures the area provided during the spring, summer, and fall. Got to discuss the park with guests, which ended up being one of my favorite things to do. Didn't get to do it much though.

No scheduled breaks, which for me is fine, for many people this isn't acceptable. Most co-workers were not worth interacting with, seedy practices, behind your back nonsense, if you had an issue, they don't deal with it in ways that are convenient for anyone other than themselves and usually don't offer much reassurance for the security of your job which INCLUDES your housing. So not only is your money at stake, but the roof over your head is also. NOT a position I like being in, ever again.
As said, definitely NOT worth a long-term investment.
No benefits to get into the park like other companies provide.
Park closes at the entrance for the majority of the year. Guests are ill informed, and you have to deal with uneducated guests and employees on a regular basis even when information is readily available.
Management isn't trustworthy.
West Yellowstone doesn't offer much most of the year in town. Great for out of town, but in town? Not the best for year-round living. On top of that, the roads are ATROCIOUS during the winter. I even saw 4x4 vehicles get stuck regularly. 0 out of 10 recommend for year-round.

What is the best part of working at the company?
Some company perks in the places they operate, though these are most often granted to leadership teams locally and traveling from corporate.  Some opportunity to meet and work with good people in the trenches.

What is the most stressful part about working at the company?
Too big of a company with very little connectedness between units, even within the same subsidiaries.  No eye on seniors who often abuse travel for pleasure, and sometimes, other employees!  I've witnessed this misconduct on part of tenured leaders only being met with a slap on the wrist and unethical treatment of others.  Company tries to promote the highlights of the venues in which they operate in exchange for low pay, travel, and long hours for seasonal employees.  Corporate project management a joke, in which they are very disconnected from day/day operations in field units and lag behind the need to get things done.  The venues are truly responsible for the perks, not the concessionaire.  They are there for profit and will chew you up and spit you out once you've helped them to achieve their goals.  This industry just puts a bad taste in your mouth, including the food.

What is the work environment and culture like at the company?
Lots of tenured favorites who are given entirely too much reign.  The company is so big and vastly spread out, it is obvious they have many overpaid senior leaders who take full advantage.  They will abuse travel, take credit for the ideas and work of others, and put their personal agendas ahead of the company's best interests.  I saw this one too many times, including a grossly overpaid regional leader who was taking personal trips to Vegas for "massages" and other perks on the company dime.

What is a typical day like for you at the company?
Long hours for low wages.  Mediocre operations.  There are some leaders in the regional locations who do work hard and genuinely care about their employees, though it is hard for them to keep up with turnover and issues that are bound to arise with seasonal employees who are not paid much, are expected to live in substandard shared housing, and work long hours.

Obtaining a job for Delaware North Companies, under MetLife Stadium wasn't intentional; as I accompanied my friend to her job interview the upper management asked to interview me as well and granted me with an Inventory Management position. Working for Delaware North Companies is very exciting. If I had to describe a typical day at work with one word, it will be "Endless Fun". Scrutinizing thousands of satisfied customers brings me great satisfaction and it makes me feel like I have done my job as a manager to keep my staff motivated and energized enough to transmit their excitement out to our clients. I have learned to work with a group of individuals from various backgrounds and work experiences and learned to respect them and appreciate for who they are. I have learned to be authoritative as a manager but at the same time to make our staff feel welcome, care for and to show them that I truly appreciate their hard work. As a result, we have increase job satisfaction and most importantly higher productivity and much better customer service. Working with my co-workers make me feel confident and secure of my decision while at work, as my supervisors believe in me and trust that I will be in control  and solve any problems to any given uncomfortable situation. One of the hardest parts of this job is to find that one counter worker to wait until everyone leaves to mop the floors. To solve this issue, we as managers decided to provide cleaning tasks to our workers and change their cleaning roles every week for variation. The most enjoyable part of this job is to interact with the fans. As a manager, most of my meeting reflects on customer satisfaction and interaction with the clientele. I explain to all my cashiers the importance of making that one customer happy. These workers and I have learned the multitasking idea of working while having fun. Interacting with the clients and sharing the joy of seen our favorite team win has become our expertise.

The management are just friends. They get involved in employees' private life as gossip. Life-work balance is terrible because they ruin your private life with after-hours texts and emails. They try to use their power to get involved in your private life. They don't know how to manage the work required and always say vague and contradictory things. The only thing they can do is always interfere with what employees are doing and talking, so they micromanage. But they are hardly needed for business. Most employees quit soon because of their wrong management. The turnover rate is very high and many people leave within a month. The workplace is busy, but it can often be solved with sufficient planning and preparation. The management side panics during busy hours because they try to overcome the situation haphazardly. They are clearly unprepared. There is no proper training for new employees. Most of the employees can't speak English, so you see a lot of people who communicate wildly. If you want to gain career or experience, you should not stay here.
They make excuses to justify bad management. History repeats itself. Companies that can't fix their mistakes.
If you suddenly become ill and miss work or leave early, you could be fired or find it very difficult to return to work.
a typical day at work ; During busy hours, management and employees are in a state of panic and have no time to spare.
what you believe you learned ; What I have learned at this company are pathetic people.
management ; There is no management. They are privatizing the company and the employees. It is the wrong kind of power.
workplace culture ; This company culture is one of gossip, bullying, harassment, tearing people down, no teamwork.
the hardest part of the job ; Bullying and harassment
the most enjoyable part of the job ; Working independently

Title: Disappointing Management Practices at Southland Racing and Gaming

Rating: ★☆☆☆☆

I am extremely disappointed with the management practices at Southland Racing and Gaming. It is evident that they have no interest in hiring qualified applicants for roles within the company. 

Firstly, the hiring process is incredibly flawed. Despite having a pool of highly skilled and experienced candidates, management seems to prioritize personal connections and favoritism over merit. It is disheartening to see deserving individuals overlooked simply because they don't have the right connections or aren't part of the inner circle.

Furthermore, the lack of transparency in the hiring process is concerning. There is a complete disregard for providing feedback or updates to applicants, leaving them in the dark about their application status. This lack of communication reflects poorly on the professionalism and integrity of the management team.

Additionally, it is evident that management does not value diversity and inclusion. The company claims to promote equal opportunities, but their actions speak otherwise. Qualified applicants from diverse backgrounds are consistently overlooked, further perpetuating a homogenous and stagnant work environment.

Overall, the management at Southland Racing and Gaming has shown a complete disregard for hiring qualified applicants and promoting a fair and inclusive workplace. Their practices are unprofessional, biased, and detrimental to the growth and success of the company. I would strongly advise potential job seekers to reconsider applying to this organization.

As an employee at Delaware North-Redbull Arena, I can confidently say that this company has set a new standard for excellence in the workplace. From day one, I have been immersed in a supportive and dynamic environment that fosters growth, teamwork, and a genuine passion for providing outstanding guest experiences. Here's why I believe this company deserves the highest praise. The team culture at Redbull Arena is second to none. From management to entry-level employees, everyone is treated with respect, kindness, and encouragement. Collaboration and teamwork are highly valued, allowing us to work seamlessly together to achieve our goals. I've never experienced a workplace where employees genuinely care about each other's success and well-being. The company is deeply invested in the growth of its employees. Delaware North-Redbull Arena places an unwavering focus on guest satisfaction. This emphasis on providing exceptional experiences to every visitor is both inspiring and rewarding. We are encouraged to go above and beyond to ensure our guests leave with unforgettable memories, which creates a sense of pride in our work. While the environment is fast-paced and exciting, the company genuinely cares about its employees' well-being. They understand the importance of work-life balance and offer flexible scheduling options when possible. This consideration for our personal lives contributes to a healthier and happier workforce. Delaware North-Redbull Arena knows how to appreciate hard work and dedication. The company regularly recognizes outstanding contributions and achievements, be it through verbal praise, or rewards. This recognition boosts morale and motivates us to continuously improve.

Top Job Titles	Average Salary
Cook 307 salaries reported	$18.34 per hour
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Line cook 124 salaries reported	$18.58 per hour
Dishwasher 79 salaries reported	$17.44 per hour
Cashier 54 salaries reported	$18.35 per hour

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