account manager

account coordinator

manager

senior account manager

editor

Deluxe Media

The work itself is fine, with a typical workday consisting of sending/receiving encrypted files via systems like Aspera Faspex and Signiant, and moving some of those files between various internal/external storage locations. The work is remote, which is nice, and the company provides the devices you need to do the job (laptop, monitor, required cables etc.). Outside of that, the department isn't run particularly well, management doesn't meaningfully communicate with employees much outside of conducting lay-offs. The other employees on the team seemed nice enough, but there's no real sense of team or working together; the job is highly independent, which can be a good or a bad thing depending on your preferences. The only difficulty in doing the work is the (usually) awfully written work orders you'll often have to try to decipher from the Account CSRs, who generally don't understand or ignore requests for clarification. The job is pretty easy outside of that, not exactly enjoyable as it's very repetitive work and no clear path to move up too, if that's something you're interested in. Overall fine if you just need a job for a little while and remote work would be a plus for you (assuming they keep the department remote indefinitely anyway).

Working in Accounting department, all my co-workers so nice to me. 
I never forget that moment in my life. 

Responsible for processing hundreds of transportation vendor invoices for payment, General Ledger coding and check runs.
* Audited over 250 Invoices from several different transportation vendors weekly to process for payment.
* Ran weekly Carrier Invoice Run reports transferring data of Processed invoices from one data base to another to set up for payment.
* Collect the necessary information and the source documents related to the financial transactions from the concerned people in the organization to update the financial statements daily.
* Customer Invoices adjustment for special carrier charges.
* Communicated invoice discrepancies to vendors and or Transportation department for resolution.
* Analyzed rates for carrier and coded for destination city and weight. Applied tariffs and updated as necessary.
* Created airbills and alerts for transportation, processed shipping orders.
* Exported OP batch and EDI exports orders.
* Efficiently handled various types' reports and maintained general office functions.

I was hired to be a fully remote Account Manager, there was little to no training, just videos to watch and I was never able to shadow others and all answers were very vague because there are always exceptions. Overall, I enjoyed my time but the lay off was very abrupt because there had already been two rounds where we had lost a lot of people and the director had said they wanted to make sure there wouldn't be more but most of my team was suddenly let go and after I left, there were multiple additional rounds. I was given a two week severance package. The worst part was seeing the same exact job listed online after we were laid off but they were fully on-site for less money. It's not the kind of income you can survive off of at a place like Burbank especially after inflation. Something else worth noting is that the processes were constantly changing and it really felt like everytime you figure it out, they do a 180 and you're left feeling lost. Everyone seems to be on a different page and trying to catch up. 

Typical work day consisted of managing a team of 4 cycle counters in identifying and correcting inventory discrepancies 

I learned communication skills required to train and effectively grow my team to make the job task more efficient and effective 

Management was compartmentalized and no one area manager would work with or help another department with problem resolution, "That's your problem" was heard universally through out the DC

Hardest part of the job was getting anyone to take responsibility for the errors in inventory that were being corrected, and getting them to perform any action that would prevent the errors.

Most enjoyable part of the job was the aspect of problem resolution within the inventory control department, we were able to identify and correct the problems daily, I find that kind of work gratifying

Worked here for a year as a QC tech.  When I started the position it was very busy so I agreed to work overtime and weekends to help.  After over 6 months of working 6 and on occasion 7 days a week it slowed down and I was able to settle into a normal schedule.  Working that for a few months I was told that I needed to switch to night shift as that was were the work was.  I switched with the promise of being switched back to morning shift.  3 months later I was let go with not a word from anyone.  I was then told that I was let go because of budget constraints.  Which is funny to hear from a huge company like Deluxe.  Especially when people they hired after me were making more then me.  All employees are temps so there is no job security.  No benefits.  Everyone was making the same amount they were making 5 years ago with no hope of raise or even to become permanent employees.

When I started in October 2022 it was a great place to work. We were fully remote and our team was being built up. My managers were all very supportive and welcoming. By July 2023, a second round of layoffs cut my team completely in half. In January 2024 they began hiring more managers and coordinators out of Bangalore who I helped train in to join our team. By July 2024 myself and three other US managers were laid off along with multiple coworkers from other internal teams. This was the fourth round of layoffs I experienced. 
Overall, I would say it was a good place to work because of the work-life balance. In the end we were asked to go in 1-2 times a week to the Burbank office if we were local. But the lack of job security was always stressful. 

My typical day included sending progress reports on our inbound shipments to Musicland Group. Troubleshooting our problematic product via Musicland support was a primary responsibilty of my work day. I learned to identify Musicland Group product rapidly so it can be shipped to over 900 stores for fast sales. My co-workers and Deluxe Media Service Mangement work in a great support system to push Musicland product to their stores. The most challenging part of this job was Account Payable inquiries, however, my immediate manager offered support and resolutions. I enjoyed the safe and fantastic support systems of my co-workers.

In just 4 years we've gone through 3 presidents and 3 CEOs. Company is trying to transition from being production to tech co. Many new acquisitions which result in many layoffs. They try to communicate changes it just feels uncertain in general which doesn't make going to work each day easy. Wish they would just land the plane, as many quality people want to do a good job, they just want the opportunity I think.

The employee turnover is ridiculous.
They're still working on a 'Skeleton Crew' - most of the staff was laid off during the Pandemic.  So everyone is overworked.
New employees are barely trained and then thrown in to 'sink or swim' - leaving most to sink. Which doesn't improve employee productivity at all.
In my personal situation, I also believe that my shift lead/supervisor has wanted his friend hired for my job, instead of me. So, he didn't really train me properly - and when I invariably messed up. He was the first to advocate my termination - and that they hire his friend.

What is the best part of working at the company?
Ability to  work remotely, from home

What is the most stressful part about working at the company?
The company has mediocre leadership, overall infrastructure is a mess

What is the work environment and culture like at the company?
Terrible morale, no motivation to succeed

What is a typical day like for you at the company?
Cleaning up messes. trying to navigate multiple problems caused internally

Top Job Titles	Average Salary
Account manager 7 salaries reported	$67,286 per year
Account coordinator 8 salaries reported	$53,875 per year
Manager 7 salaries reported	$92,393 per year
Senior account manager 3 salaries reported	$92,500 per year
Editor 3 salaries reported	$26.33 per hour

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