dental hygienist

dental assistant

human resources generalist

recruiter

office assistant

Dental Depot

What is the best part of working at the company?
The experience gained. The overflow of patients never ending helps gain a lot of experience in a lot of different areas. Let me express, OVERFLOW

What is the most stressful part about working at the company?
The expectation that the DA is responsible for all things. A chart isn't pulled? Your fault. A medicae requency too early?  Your fault for not catching it. They didn't pay for a filling  that was added in the chair on the way out? Expect to get yelled at for messing with the Drs collection. Working well past 5 is a standard. Working through your lunch is a given. The office standard is to buy your lunch when you work through but the management treats you like trash and put out for asking. They have a bonus for staying under budget. When you need lunch for being forced to work though your break they pitch a fit and make you uncomfortable to ask because that takes from their bonus. 

What is the work environment and culture like at the company?
Toxic and a whisper culture. The management (145th and Penn specifically I cant speak for them all) have a few favorites that she feels comfortable whispering and speaking poorly of other staff too. This opens a door of the "chosen" staff to treat the coworkers poorly because they have no ramifications because theyre so close with the manager. Ot creates a huge division 

What is a typical day like for you at the company?
Going to huddle and being publicly shamed for your mistakes the day before. Things that you did wrong to throw off management numbers that she has to report to corporate. Being responsible to make sure a root canal is set up, consent signed, ots pre collected before you seat them, that there is an authorization scanned on, its not expired, numbeb amd ready within 10 minutes. Then every patient that shows up 15-45 minutes late will be seen and treatment will be done on top of a packed schedule. There are walk ins that will be seen. There is a "ghost column" of patients scheduled in a chair that doesn't exist that must be worked i to a packed schedule. Patients not checked in and not noticed until after hours that have to be seen. Chaos

A typical day at Dental Depot was fast paced along with teamwork and multi-tasking duties while giving quality care to patients.  I worked with Pediatric Specialist Dr. Jemima Poitevien daily for a complete year in a clinic setting while running three operatories, four days a week and hospital one day a week.  After Dr. Poitevien's departure as the primary pediatric specialist, I continued my hospital dentistry with her one day a week. I then became the lead assistant to Dr. Poitevien and Dr. Heims, pediatric specialist, to their hospital dentistry cases two days a week while assisting Dr. Johnson, general dentist, the remaining three days of the week. I made sure all hospital supplies were stocked, ordered and also that the lab cases were sent out and scheduled for post op check ups. I was in charge of training new employees to learn each Dr.'s techniques in practicing dentistry.
My co-workers and I worked as a team with each person responsible for different duties; however we still engaged in assisting each other when needed to get the task completed. Sterilization/Infection control was always in place. For each appointment assistants pulled charts, brought patients back, took radiographs, Dr. would complete exam, treatment was charted, coded and handed to treatment planners then procedure was set up according to Dr.'s preference. The most enjoyable part of my job was learning each Dr.'s technique of practice and working in pediatrics. I became the go-to assistant anytime there was trouble working with children or patients with special needs. Hospital dentistry was my passion.

If I could give this company less than 1 star I would. To start off I will say that this is the most unprofessional company that you will ever work for. They do not value the employees, in fact they would rather hire an illiterate person for a few dollars less than keep a hard working employee who knows their job. They are very stingy as you can see, you will be lucky to get a raise after four years. They have a "Do as I say, but not as I do" management. The mangers and assistant managers in particular will say you are not allowed to use your phone or its a write up, while they're scrolling on Facebook but if you catch them of course you can't say anything, even if you did they would say its "Business purposes" They expect the office to stay quiet, only they are allowed to talk for hours and accomplish nothing, the moment you open your mouth you are not doing your job. They have a thing called recall, meant to pressure patients to come in even after someone else has called them 5 other times, obviously they don't want to come back in but they wan't that money. You will get threatened a write up at least once a week, you can bet on it. You will be told one thing by the office manager and then they will hire an assistant manager that will last a few months or bring one from a different office who will act like she owns the place. One will tell you one thing and then the other will say something else and you are expected to do things the way BOTH of them want it done. The best part is when someone from the corporate office comes to visit and they put on a fake show for them. You will be treated like you are in high school all over again. If you are looking for an underpaid, no job security, favoritism, poor management, stressful job, then this isplace is for you.

I was hired at Dental Depot (prefer not to disclose location or job title), coming to the job with relevant education, excellent work record, experience, including a dental background.  

The first red flag  should have been the comment I heard from one of the dental assistants. She said they just try not to get too attached to new hires, since the turnover is so high.  I NEVER expected that to happen to me.  I am a  conscientious employee, with extensive experience working with the public in often-stressful situations. But the stress level was absolutely palpable here. The leadership style of the office manager was rigid, patronizing, authoritative...cold.  

I truly believe that this atmosphere is perceptible by patients and not the best realm for healing. The good care that patients DO receive is attributable to the dedication of the clinicians, themselves, and not necessarily the support that they receive from management. 

I well understand that new employment is provisional and discharge is entirely "at will", so no hard feelings here (I have since gone on to work for an outstanding employer).

In the time since my departure, I have learned of other hardworking and sincere people who have had similar experiences with Dental Depot (at the location/manager that I had the misfortune to have encountered).  

I don't believe that this is purely coincidental.    

Incidentally, I notice that previous posts (including my own) are no longer on this site. 

Bottom line: please approach potential employment here with great discernment.  

You deserve to be appreciated for your talents and motivated to excel out of mutual loyalty and respect.

For a company that boasts family values they do not uphold them. I was promoted to office manager 6 months pregnant, not given the training I needed to succeed, and then stuck in a corner after maternity leave at another location until the required amount of time had passed so they could let me go. Not once before I went on maternity leave was I given negative feedback. They couldn't even release me for an actual reason because I had done nothing wrong, other than not playing their political games, so they attacked my character. If you have one iota of enthusiasm and positivity they will not rest until you are as unhappy and hate filled as they are. The new COO makes decisions on a whim and they fire people constantly. The work environment is stressful and the management staff is cruel and nonspecific with requests. They are also all cronies and talk on the phone to one another gossiping at least once a day. They also overwork their doctors and treat their patients like cattle. The kind of people they want working for them are like the last manager I had: She parked in the front of the building in the first slot where patients are supposed to park every day, arrived late and left early, expected others to do more work than humanly possible but did not hold herself to the same standard, attacked those who made simple errors, and admitted once to stealing a comforter out of a hotel. 
Ask yourself, is that the kind of person you are? If not save yourself the time and grief. Choose to work elsewhere.

What is the best part of working at the company?
Honestly, pay is halfway decent

What is the most stressful part about working at the company?
Management is absolutely horrendous. Save for maybe one or two offices, you’ll likely be working with a self obsessed narcissistic sociopath who is more interested in finding micro errors than retaining employees. And if you stay for a few years as I have, you won’t recognize who we’re working with by the end of the year because they’ve all quit due to being spoken to like animals

What is the work environment and culture like at the company?
Awful, office management are completely heartless and are focused on creating artificial profit from everyone they possibly can while completely ignoring the needs and goals of their employees. Stay AWAY

What is a typical day like for you at the company?
Treatment planning for patients and schedule coordinating for doctors. Handling payments for treatment, copays, etc. Constantly worrying about making the smallest of errors and getting a threatening email from your office manager several times a day, meanwhile, when you approach management with any concerns or problems you have solutions for you’ll be entirely ignored and brushed off

I love that Dental Depot participates in Dentistry for the Heart, and gives back to the community.  I love how we try to work with the patients on payment plans.
My typical day at work starts with printing all my reports and my EFT payments.  I post all payments to accounts and work denials.  I have learned how to work in the A\R position and am pretty good at it.  I am a big believer that you must have fun while you work.  You spend most of your day with your work team and its always good when you can look forward to work.  The hardest part of the job is not being in control of your own career path at Dental Depot.  Often times the path is decided for you with out any say so.  You are just expected to move in the direction they want you to go.  Not necessarily how you might like to grow.
I love our morning huddles, especially on Wednesdays.  We love doing mid week skits to help pump up morale in the mornings.

What is the best part of working at the company?
Just a horrible company to work for. The entire company is ran by petty, messy, people. They want you to bust your butt off and refuse to give u a raise and the way they acted during COVID... I will never step foot in a dental depot or ever encourage anyone to go to that place. Very unorganized. I worked here for almost 5 years. The worst 5 years of my life. I get PTSD just driving by one.... 


What is the most stressful part about working at the company?
Unorganized and petty workers. The hard workers always got reprimanded and the lazy workers was typically the favorites. 

What is the work environment and culture like at the company?
Horrible, petty, and messy,. Negative and always too much...

What is a typical day like for you at the company?
Going in to find out I'm the only one working at the front. Sometimes I wouldn't make it home until 7&8. I am suppose to get off at 5.

dr glenn ashmore is probably the worst person you can encounter. he sets his providers up for failure. he discouraged rubber dam use for root canals. theres no training for staff and no support for providers. i joined dental depot as a new grad and was expected to run an office with no training. i asked several times for corporate to come and provide training for the scanner since no one in the office knew how to use it - no one ever came and they never responded to my concerns while i was working there. they steal from you and bill everything to hygiene. you over worked and underpaid. the write offs are ridiculous. the lack of communication to patients, the terrible consent forms, and the incomplete treatment plans that were never gone over with patients will get you in trouble!! terrible management, terrible corporation. i wouldnt wish getting involved with this place on my worst enemy 

- does not pay accrued PTO upon voluntary or involuntary separations
- does not match 401K
- does not follow progressive discipline
- poor work place culture that doesn’t support the non managerial hourly positions
- extremely poor to non existent policies and procedures
- poorly negotiated benefits package
- no convalescent leave policy 
- a training department that only trains dental subjects without any consideration to developing management
- dentists are too involved with HR and business decisions
- HR department full of good people unfortunately a director with an approach many would say is undisciplined
- the company is growing too fast, it is chasing market share without a solid infrastructure to support and sustain growth

Top Job Titles	Average Salary
Dental hygienist 1 salary reported	$47.50 per hour
Dental assistant 2 salaries reported	$17.50 per hour
Human resources generalist 3 salaries reported	$48,333 per year
Recruiter 1 salary reported	$50,000 per year
Office assistant 1 salary reported	$17.50 per hour

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