dental assistant

pediatric dental hygienist

orthodontic assistant

front desk coordinator

pediatric dental assistant

Dental365

I’m giving it 2 starts strictly because of the patients and one of the doctors. I worked here for just under two years in the front. I loved it at first! Everyone was so sweet and friendly and helpful, but then things turned for the worst. Most of the staff is friendly to your face but will talk badly about you as soon as you walk away. Management is no help either and won’t listen to you with respect. I’ve witnessed one of their managers put their hands on one of their employees. They are not understanding and they play favorites. If you’re not a favorite, you will be treated differently. Management doesn’t have any sympathy for others and genuinely care only for themselves. Doctors will even talk about employees behind their back - don’t trust anyone. You are made fun of if you ask questions and are treated very poorly when you do something wrong or make a genuine mistake. I was part of their “favorites” and I still had to walk on eggshells around them. They like to bully those around them. They don’t divide the work the way it’s supposed to and will make staff do others’ jobs that is nowhere near their qualifications. You’re extremely pressured at all times and nothing is good enough. I did love the first few months but once I saw the bullying, it showed me the true toxicity of working there. 

I have had the pleasure of working for Premier Care Dental Management for 7 years, and it has been a fulfilling and an incredible journey. This company truly stands out from the rest due to its remarkable supportive culture and dedicated leadership. 
This company has given me  the opportunity for both lateral and upward career development. Because the company is growing so rapidly, there are a lot of changes that happen fairly frequently, which can be understandably stressful for some. Yet, the company is committed to providing support and help at all times. 
All the members of the leadership team take pride in being available to their teams at all times whether it's a Sunday afternoon or 9pm. you can always expect a prompt answer 
Additionally, The company's dedication to innovation and staying ahead of industry trends is commendable. PCDM continuously invests in cutting edge tech and tools, allowing employees to stay at the forefront of their respective fields. 

Typical day is jammed packed full of patients due to having “goals”. The first thing the Higher ups said, “we are here to manage not to change everything on you guys” and they did the exact opposite of those two statements. Benefits were terrible, basically paying for insurance that has a super high deductible which makes you feel like you are unable to get sick or see doctors with the co-pays. The office managers way of fixing things is passing more tasks to the clinical team rather than fixing the front desk’s constant mistakes. The harder you work, the more tasks you will have to complete, but the less you do the better you are to them. Not consistent with repercussions and will not listen to you when you explain to them how you are feeling and what is wrong. 

I would give zero stars if it was possible. This company is shortly called PCDM, though it's the same as Dental365 and Premier dental care llc. It's very corporate, has a huge number of offices throughout NY and NJ. It invades good dental offices and devastates them. I worked for the office which was not part of them and later they joined our nice office and ruined all the best it had. They changed just everything in it. First they switched us to a very miserable software, then they reduced our hours, schedules, benefits, then they fired a numerous bunch of great people for no reason, just because they think one person is capable of doing a job for three or more people, changed office hours and did nothing in favor of the staff. This company doesn't care about their workers at all. All they care about is the profit of the company.




I've treated patients at PCDM for over a decade and have always enjoyed the benefits of practice management support.  A typical day focuses on clinical care of patients, without the stress of practice management.  I carry on a family tradition in dentistry and see that being part of a group is the best way to practice.  The issues my father and his father needed to deal with on a daily basis do not exist for me.  I can enjoy my days as much my preparation for it allows.  The compensation transparency was unmatched when I first started and continues to remain that way all these years later!  Whenever I've had a question or problem, the only thing I needed to do was to be willing to ask for help.  Opportunity is the real deal here, the other dentists at Dental365 are the best reason to join the group.  Hoping you'll apply and join the team : )








I am really happy to have joined the team at Premier Care Dental Management. Myself as well as others have had the opportunity to grow and advance in our careers which has been amazing. Dentistry and technology are always advancing.
Management is present and readily available when needed. Not a week goes by that my manager hasn't said "I appreciate you"
Hard work and achievements are recognized.
Employees matter- in fact our health insurance premiums went up overall and this year the company is picking up the difference to avoid hardships on employees. No one else does that. 
I work as a single parent with a young child- nothing has interfered or caused a hardship for me

PCDM has been an excellent experience.  Working within the corporate office it's amazing to see how leadership constantly strives for great clinical outcomes and truly exceptional patient experiences.  The dedication to this mission is embedded into the framework of the Company and considered in every decision.  Team members are aligned with a focus on what they do best, the result of which cumulates in an excellent product all around.  It's a fast paced environment where quick action is taken on good ideas and areas where we can make improvements.  It's an environment of to-the-point honest and effective communications, constant improvement, excitement, and reward.

Huge turnaround.  The burden falls on reliable employees with little to no support from upper management. No communication or organization from management. Worked in several offices within the company and the consensus was more or less the same. HIPAA and HR law violations, extremely questionable billing practices as well. 

Summary of my experience: massive communication and organizational issues, high turnover, ivory tower type management, feedback from entry level, not considered, consistent failure to provide support

What is the best part of working at the company?
I cannot think of anything that really stood out as the best.

What is the most stressful part about working at the company?
Very high turnover, upper management seems to think they are superior. Huge lack of communication between the offices and upper management.

What is the work environment and culture like at the company?
There is no culture. Work environment is very stressful.

What is a typical day like for you at the company?
Searching for answers or clarification. Offices are consistently short staffed.

What is the best part of working at the company?
They are flexible about time off, I like the doctors and my coworkers, they offer benefits

What is the most stressful part about working at the company?
They sometimes over schedule , short staffed, do not like to order new scalers

What is the work environment and culture like at the company?
There is some pressure to produce with same day treatment 

What is a typical day like for you at the company?
Generally we are fully scheduled, we arrive 30 minutes before we start seeing patients , if we finish early we are allowed to punch out

Top Job Titles	Average Salary
Dental assistant 54 salaries reported	$23.81 per hour
Pediatric dental hygienist 37 salaries reported	$49.91 per hour
Orthodontic assistant 22 salaries reported	$25.84 per hour
Front desk coordinator 20 salaries reported	$21.75 per hour
Pediatric dental assistant 19 salaries reported	$23.32 per hour

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