case manager

guest service agent

chef

community manager

custodian

Denver Rescue Mission

I would not recommend this organization to anyone seeking a healthy, mission driven work environment. While the company presents itself as purpose oriented and focused on changing lives in the name of Christ, the internal culture tells a very different story.

Leadership appears to struggle with insecurity and a lack of self awareness, which directly impacts decision making and team morale. There is little evidence of active listening or openness to feedback, and innovation is often stifled in favor of maintaining the status quo. Mediocrity is not only tolerated but at times, reinforced.

One of the most concerning issues is the poor stewardship of resources. Donations and supplies are not distributed equitably or responsibly, and there is a noticeable lack of transparency in how resources are allocated. Additionally, compensation practices are misleading employees are often paid significantly less than what was initially advertised, with little investment in retaining strong talent or supporting long term growth.

Workplace standards particularly around food safety, are deeply troubling. Basic sanitation protocols are ignored, including failure to label prepared foods and improper storage of perishable items. This creates not only an unprofessional environment but also a potentially hazardous one.

There is also a clear disconnect between the organization’s stated values and its daily practices. While it claims to operate with a faith based mission, the culture does not consistently reflect professionalism, respect, or accountability.

Overall, this company has the potential to make a meaningful impact, especially given the capable individuals on staff. However, without significant changes in leadership approach, accountability, and operational standards, it falls far short of its mission.


Don’t work here if you have kids, there is zero flexibility. Don’t work here if you would like to grow professionally, they promote unqualified people and discriminate. Don’t work here if you expect to be compensated fairly, they do not pay fairly and yearly performance reviews do not exist. What you are hired on is what you stay at— unless you quit and come back or apply to a new role. They do not uphold their values and mission. I worked with homeless men, but I was constantly terrified I would be homeless any day and unsure if i’d have money to pay for my rent, bills, car fuel, and groceries for me and my kids. We often have to go without phones or heat/AC i. order to eat or keep a roof over our head. 

This organization is selfish. Their employees are suffering to survive which ironic since we are the ones helping the homeless when we are a few dollars away from being homeless too. 

A typical day involves me driving to work 40 min each day. I have to be at work at 5AM or 5:30, depending on the day off the week. I cook, served, drive, listen to the guests, coworkers, the management. Keep everything calm. Ive learned there are no sides in life. Surrounded by those who have been through some of the hardest experiences, from mental disorders, people dying , coworkers and gusts alike, I work along side people who have been in prison for close to a decade, some still on work release. Despite that being hard at first it has shown me that there is no one there I don’t appreciate. I have had to overcome a lot in myself to see that, but despite that I have earned the respect of so many of the hundreds of guest I see day after day and little else for the last year. In that ability to overcome those bias in myself l have learned that is the most rewarding part of the job. Faith is a big part of what we do, I’ve seen a lot at the mission I will have trouble explaining. I am only leaving because I know that by moving on and coming back I can help those that are still there. 

I loved my time at the DRM. It was not easy for me. Emotionally it was one of the most challenging jobs I have ever had. You really learn to love the guest that you serve. A typical day for me consisted of much, I would come in and start preparing with my team for the day, if I haven’t had a chance to get an idea for the meal from the day before I would get with me team to see what donations we got and plan for the meal. We would work together to prepare to feed 1000-1200 guest most days their was just 4-5 on the team if everyone showed. We did everything from cooking to cleaning to running the line to setting up volunteers. I learned much about managing a team. Giving grace to those less fortunate, and being patient. Many of us were going through some of the hardest times in our lives and that includes the guests that we served, so understanding and listening is key. If you want to fill your heart with warmth and compassion, this is the place to be. 

Answer phones and respond to customer requests.
   Sign up donors for giving to the homeless in computer system.
    Provide customers with program and service information.
  .  Transfer customer calls to appropriate staff.
    Identify, research, and resolve customer issues using the computer system.
    Follow-up on customer inquires not immediately resolved.
    Complete call logs and reports.
    Research billing issues.
    Research misapplied payments.
    Recognize, document and alert the supervisor of trends in customer calls.Recommend process improvements.
    Other duties as assigned.
Best part of my job is being able to gather money for a good cause to help with meals for the homeless, l loved to team I worked with we were a family at work and gave each other products and r support has needed

you deal with a lot of different kinds of people and a wide variety of personalities, and while doing all of that you need to cordial with the guest while following so very strict behavioral policy. I enjoyed working and meeting all kinds of people from drug addicts to high society clients that donate money to keep the mission running on a day to day basis. It is definitely not a job for a person that has a short temper or is easily offended because you will have your own close calls with some questionable individuals and they will make threats towards you and anyone else that they can think of to get under your skin. But I liked that kind of work environment, it kept me on my toes,and i made some pretty good friends while I was there.

What is the best part of working at the company?
Honestly if your working in a place with homeless people it's not a easy place to work if feel like your called by God to work in such a place if you don't have compassion and a heart for people that will curse at you threaten you and God only knows this is not the place for you I'm being honest...

What is the most stressful part about working at the company?
This job can be very dangerous at times

What is the work environment and culture like at the company?
Pay attention too what goes on around you at all time's 

What is a typical day like for you at the company?
Could be fights could be drug use could be a calm day for a little while you get cursed out for telling someone something they don't want here just depends

I left the Denver rescue mission after 2 and a half years of employment. This job is fantastic for those who have trouble with communication skills. It will challenge you to step out of your comfort zone and give you the tools you need to grow as a person. Strong leadership with goals to advance employees spiritually and in the field of human services. An amazing entry level job for those who seek to learn and build there character. You will be put in a lot of rough situations but those will help grow you as a person. Highly encourage those to apply who seek knowledge and understanding of the human condition. 

This non-profit is unlike many others. It drives profit like no other from it's free labor provided through its New Life Program. The Mission claims to changing lives in the name of Christ by creating this program designed to change or give men a second chance by give them housing and other services to help rebuild their lives. However this is a cover for nothing more than a rehabilitation program that operates outside the lines and governance of your traditional of or state operated facilities.

In the course of the day my responsibility was to check clients in to our services, distribute services, Organize volunteer groups,handle special request. and end of the the day data entry where services rendered was documented. While there i gained more of a focus as to my new career path. I loved all that i worked with and those that were our clients. 
As far as the most difficult part of the job was when we were unable to provide services due to lack of resources and the most enjoyable part was the stores that i received from the clients who come so many different backgrounds

Top Job Titles	Average Salary
Case manager 11 salaries reported	$26.12 per hour
Guest service agent 4 salaries reported	$23.81 per hour
Chef 8 salaries reported	$22.49 per hour
Community manager 6 salaries reported	$25.07 per hour
Custodian 2 salaries reported	$22.42 per hour

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