treatment coordinator

dental assistant

office manager

orthodontic assistant

dental receptionist

Diamond Braces


Title: A Fantastic Work Culture at Diamond Braces: Crafting Smiles, Fostering Growth and Development 

I've had the incredible privilege of being a part of Diamond Braces, and I can't help but share my joy  about the work culture here. From the moment I stepped into this dynamic environment, it was evident that I had found a workplace that truly values its employees' well being. 

One of the most remarkable aspects of Diamond Braces is their unwavering commitment to transforming smiles and lives. Not only are we working in a clean and welcoming space, but the entire atmosphere resonates with positivity. It's inspiring to be surrounded by a team that is dedicated to making a real difference in people's lives. Working in the Bronx or Brooklyn and seeing transformation of those smiles and educating kids on importance of oral health is really rewarding.  Seeing the impact of our work firsthand is immensely fulfilling and a constant reminder of the meaningful nature of our jobs.

Speaking of jobs, Diamond Braces goes above and beyond to ensure their employees are well taken care of. The benefits package is nothing short of impressive, and the salary offered is more than competitive. This not only acknowledges our hard work but also makes us feel valued and appreciated. The sense of job security here is reassuring, allowing us to focus on what we do best without unnecessary worries.

As a doctor, I've been granted a level of flexibility that truly empowers me. Being able to choose my work location and having the mobility to adapt to different situations has been a game-changer. This flexibility not only promotes a healthy work-life balance but also shows that Diamond Braces understands and accommodates the diverse needs of its employees.

What's more, the company's support doesn't stop at flexibility alone. I've been provided with a transportation allowance, and I'm incredibly pleased to share that I've never encountered any issues when it comes to compensation for extra expenses. This level of consideration demonstrates the company's commitment to going the extra mile to ensure our comfort and convenience.

In summary, Diamond Braces has crafted a work culture that blends purpose, positivity, and growth. From creating beautiful smiles to fostering a supportive and inclusive environment, this company sets the bar pretty high. It is not just a workplace; it's a community of individuals united by a shared passion and supported by a company that genuinely cares. If you're looking for a place where your skills are valued, your growth is nurtured, and your contributions make a meaningful impact, Diamond Braces is the place to be. Especially if you are starting out without experience. You will get a ton of very valuable experience working there. 

When I joined the company in 2022, I struggled to settle in a bit given the intense work environment and lack of staff at the time. With a sometimes even overbooked schedule and an understaffing issue, harsh conditions would often create tensions between coworkers, especially when I was still new and part time. There were times early on where one coworker would call out because they were tired from getting overworked the whole week and I was left taking care of most of the dental assistant duties without fully knowing how to do everything since I lacked the proper training. Not great experiences, but I ultimately learned and grew a lot since then. I can definitely handle more than I could before and the staffing issue has been resolved for the most part in the last year. I have also become very close to my coworkers and genuinely view them as family. We even make food for each other and cooperate to buy meals during some lunches or breakfasts. We even all get together to buy some food and cake for each birthday, making everyone feel cared for, seen, and appreciated. The family environment amongst the staff is what has kept me around for as long as it has, as I even spend time with some coworkers outside of work hours. 
I still do feel that employees are an afterthought for cooperate at times, in terms of employee benefits, pay, and prioritizing their wellbeing. Thought staffing has been resolved, I’m not sure that the root problem is resolved. It isn’t after constant complaints and repetition of working environment issues that they are dealt with. They have improved, indubitably so, but I think there is still room for improvement. Local management is great, though. 

A typical day at Diamond Braces is fast paced, with back-to-back patients and tight schedules. I feel it's a great steppingstone to start your career. Management is structured but sometimes lacks communication. Often feels like staff is not so much appreciated for the hard work they put into the office. I would state most of the time it feels overwhelming, seeing so many patients at a time with 2/3 assistants. Working chair to chair is exhausting. Voicing your concerns many times gets overlooked. Many feel overworked and underpaid. But overall, the bond you make with your co-workers makes the day a bit smoother.
The workspace culture is very diverse and team oriented. Even though occasionally stressful due to high patient volume. The hardest part is balancing quality care and time with patients due to high volume of patients and not enough staff. Training is also very difficult to do when constantly short staffed. At times they expect for you do to the job of 3/4 people at a time. So, training I would state sucks. Assistants try they best to train as best as they can. 
At times it seems impossible to find coverage or get the proper set staff to make the office succeed to its full potential. Things have been looking a bit better since there have been minor changes in certain offices. The most enjoyable part is seeing patients' smiles transform and being part of that positive journey through their time with us. I also enjoy the connections and family you create with your team. It's a family away from home. So, in hindsight DB has its ups & downs it's just the matter if you can accept and deal with certain situations. As each office is different!!! 

Upper management would benefit from significantly stronger leadership and communication skills. While some direct managers were supportive and professional, the overall tone from upper leadership often came across as unprofessional and, at times, dismissive, which negatively impacted morale.
Scheduling practices were highly inconsistent. Shifts were often assigned with little notice, and employees were sometimes expected to travel between locations without adequate planning. This made maintaining a stable work-life balance extremely difficult.
Staffing levels were routinely insufficient, leaving employees to handle heavier workloads than should reasonably be expected. Despite these increased demands, compensation did not feel competitive with industry standards.
There were also ongoing concerns among staff regarding timekeeping and payroll accuracy. On multiple occasions, recorded hours did not seem to fully align with hours worked, which created frustration and reduced trust. Greater transparency in this area would be a meaningful improvement.
I worked there for nearly a year and saw little to no meaningful effort from upper management to address these issues. As a result, turnover remained high, which further strained the remaining staff.
There is substantial room for improvement in leadership at the top levels, scheduling transparency, payroll clarity, and overall employee support. Until those areas are addressed, it’s difficult to recommend this workplace.

I’ve been with Diamond Braces for a year in the marketing department, and it has been an amazing experience. I love how this company values creativity, innovation, and excellence in orthodontics.

Before marketing, I considered becoming a dental hygienist because I’ve always been passionate about helping people feel confident in their smiles. Now, I get to bring that passion into my work every day. Diamond Braces isn’t just about straightening teeth—it’s about changing lives, and I’m proud to be part of that mission.

I travel to 60+ locations and see firsthand how dedicated and hardworking our teams are. Every office is unique, but the energy and professionalism are always the same. It’s clear that Diamond Braces truly values both its patients and employees.

Working closely with the CEO has also been a great experience. I feel heard, and I get to see his passion for this company firsthand. It’s inspiring to work for a leader who truly believes in what we do and pushes for constant innovation.

What I appreciate most is the trust and flexibility I have in my role. I can be creative, bring new ideas to life, and focus on results. My team is fast, reliable, and gets things done.

Diamond Braces is a place where you can grow, make an impact, and be part of something bigger.

This work environment encompasses detrimental behaviors like poor communication, excessive control/micromanagement, and lack of support. It fosters stress, fear, and a sense of unease among employees, hindering productivity and mental well-being. Nothing will change as the main proprietors of this toxicity are in charge.  There is no safe space to appropriately and professionally discuss any grievances as there is no Human Resources and there has not been for months. Instead, your affairs will be loudly announced to an audience of your peers in the company. Anyone who has a moral compass, knows labor laws and wants to simply be treated with fairness and respect are loathed by those in upper management. I endured years of frustration in hopes that things would get better, especially because the company has a great business model. This company had potential but its revolving door of employees and incompetent upper management has increased employee frustration and continues to drive a severely negative culture.

False promises and overworked staff all around. When I started working here we were promised incentives like being given +2 hours for every 85patients we saw. This was short lived as it was taken away yet we still continue to see 85-100 patients most days of the week. Everyone is burnt out even the doctors that work there are constantly under pressure. There is no sense of respect for people’s time. They continue to see EVERY late patient and have the audacity to start patients the same day eventhough we have a FULL schedule. It’s just the constant overwhelming feeling that doesn’t go away. Everyone is drowning and there’s not enough staff to cover the demands of the company. You almost never go to lunch on time. They continue to see patients coming in at the time we’re supposed to be leaving AND still expect you to clean the office at the end of the day as they refuse to hire a professional cleaner. It is insanity. And even though your concerns are voiced out it is dismissed because whatever the higher ups says goes. They do not care about you. Your work is not appreciated. All they care about is money. I do not recommend this place as a good work environment.

I truly enjoy my role as an office manager in an orthodontic office. The work environment is engaging, and I appreciate the opportunity to collaborate with a great team. Meeting new people every day is a rewarding aspect of the job, allowing me to build relationships and help patients navigate their orthodontic journey.
However, like any job, there are challenges. The long hours can be exhausting, and managing financial discussions with patients—especially those who are reluctant to address their payment obligations—can be stressful. The pressure to meet monthly goals adds an additional layer of strain, and I believe the compensation should better reflect the level of responsibility and effort required for this position.
Overall, I find the work meaningful and fulfilling, but addressing these challenges would improve both efficiency and job satisfaction.




I worked here for 6 months and it was horrible. you are expected to finish a lot of tasks in an untimely manner not only for the home office but for other offices as well and when you don't finish upper management basically accuses you of being a good for nothing and questions what you did with your time. When training, you are taught once and than thrown to the wolves and don't even bother asking for help or questions because you will hear a smart remark and be made to be feel like an imbecile. They expect you to do things their way and their way only otherwise is wrong, doesn't matter if you feel comfortable or not and if you make a small mistake fixable mistake you will be made to feel like you just ruined the whole company. They expect you to revolve your life around work and co workers and will deny you days off even if requested ahead of time because it is not convenient to them. 

The company has a lot of advertising and its management probably spends a lot of money on it.  The people here are good and the staff is good, but the pay seems the same as the students in the store.  I do not recommend for those people who want to grow and develop, because this place takes all the energy.  there are no incentives for people who show initiative. The constant pipeline of patients and assistants is literally broken and do not have time, which makes many mistakes.  Managers and senior management sometimes make concessions to you in the form of lunch or coffee, but the attitude is terrible, frequent discussion behind the scenes.  everyone here speaks their own language, and this is unacceptable, because you do not understand everything.

Top Job Titles	Average Salary
Treatment coordinator 6 salaries reported	$21.25 per hour
Dental assistant 3 salaries reported	$22.50 per hour
Office manager 2 salaries reported	$23.00 per hour
Orthodontic assistant 1 salary reported	$20.00 per hour
Dental receptionist 2 salaries reported	$20.00 per hour

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