data entry clerk

chef

sales representative

counselor

travel agent

Diamond Resorts

Be prepared to encounter a very stale dept manager who works the bare minimum, has very little motivation, delegates and overloads the supervisors. Cover your a55 vs do whats best for employees and the owners we service. There will be talk of open door policy but that is not true as the dept mngr has been there so long they know the HR and will often play ping-pong with you back and forth when you have issues or concerns. There wasn't anyone in higher management that I came across that was really willing to take ownership of their roles. It was just a lot of pageantry. The position starts at $12.50 per hr. If you are bilingual $13.50. It is not worth the drama you go through. They sold me on the commissions. Which in the beginning was structured to offset the lower hourly. But you will encounter monthly evaluations that are very subjective since the type of assistance you provide each call is always different depending on the situation. If the evaluator didn't particularly like your way of handling it they will fail you. Mind you the team that evaluates you is not actually trained to take calls like agent do all day every day. So you are working against their theory vs your practice. If you fail (which most do) you will not receive the $ incentive. 2 months in a row of bad evals means a write up. your 3rd write up = termination. However, if you are particularly good at brown nosing and bringing attention to yourself for doing the bare minimum of your job and pretending it was more, well management may keep you around. They choice to do this based on favoritism, double standards, and personal friendships outside of work. I have witnessed a lot of shady treatment of agents in my dept. Very rarely are agents advanced on the merit of their actually work and professional performance. Ive seen many employees who were habitual repeat offenders in tardiness, call offs, low evaluations whom were on final warnings and write ups the 3rd or 4th time over and they were assisted by management to either keep their jobs or advance??? While hardworking agents whom weren't as keen at playing the brown nose game but were exceptional at what they do, were fired or let go at the blink of an eye for sneezing wrong. smh.  They have now implemented a new system that makes it almost impossible to make commissions and incentives. This position is a revolving door and I would not suggest working here.

As an honors graduate with three degrees from our commonwealth’s most resourceful public university, and a deep understanding for the sadness and concerns of other people due to my family’s ongoing emotional strife, I was honored to serve our guests at some of the ‘most important times of their lives.’  I came to understand how effective public speaking, surgical empathy, and impenetrable patience could enliven the people in my proximity.  

After only a couple years as an agent of the hospitality industry, I have come to find that paradoxically, many vacationers are not in a happy state when they arrive at a resort.  The perception of luxury and utter care has the ability to erase pain, perhaps sometimes only for a temporary period, perhaps at other times much longer.  Some people need material comfort to handle their harsh lives.  

I originally intended to come back to work with Diamond Resorts under my favorite manager's care for just a few months or less, but life became comfortable there so quickly.  I performed at our Beach Quarters with my heart’s deepest passion for some time, but slowly I felt something challenging – only at the edges at first.  Despite the brief moments of joy, laughter, and love that I could engineer or ignite at the front desk, I came to feel that I am helping materially lucky people’s desires.  Everyone’s desires are important; however, there are people that have much greater needs in this world than those that our company serves, as sorry as I am to say that I feel that way.  All interactions, whether small are big are infinitely important – so I do NOT mean to discredit the hospitality industry.  It is me – I want to save people’s lives.  I want to prevent dire pain at critical moments, and I want to do that every day for the rest of my life.

Working at Diamond Resorts as a lead generator has prepared me to deal with customers who don't necessarily agree with Time share since it has a bad rep in the past, it is best to keep focus with your client and make sure they fully understand what product we are trying to promote. Since working this position I have worked for Powerade and it has exposed me to working new events and being able to be put in any situation and succeed. 

 A typical day at diamond resorts was a very fast paced job where I handed out prize cards to get customers engaged in our booth. It was a day at the coyotes stadium and customers would pass through the entrance and would be greeted by me and I would hand them a prize card and show them where to swipe and from there they would talk to one of our Off Property Contacts (OPC) and it would be a repetitive night. I have learned a lot from this job, being pushed around in large crowds, how to engage and be personable with different types of people, It has also taught me self discipline and has made feel confident in talking to different types of people. 

  Management at the first year of my employment is probably one my favorite boss' that I have known so far in this job journey. Unfortunately he decided to move onto something more suitable for him. The second half of my journey with Diamond was just very different from the previous years, still up to date and did well under stressful situations, he is also very good at explaining at what you should be doing during your job. The hardest part about working for Diamond was the negative commentary from people saying its a scam when it most definitely is not. You just have to qualify for what we can offer you. It was a plus as well because I feel like I can take negative comments and still reply as a professional. 
  
  The most enjoyable part of the job was meeting new people everyday. Learning how other people work and how to help people in certain situations. I also liked how it was mostly positive and even though it was different people everyday, I kind of always knew what to expect when I went to work.

Hired was excited,training started with enthusiasm and perks (chocolates and Nabisco snacks)trainer from the beginning seem like he didn't have any home training but the company utilized him because he has wasted so many of his younger years going to DRI University of Excellence I guess he HOLDS A DEGREE IN BS because that's exactly what this place is. I tried for weeks to stand behind a product that was all imaginary points and we were trained to say we love to say YES but really as training went forth it was more no's then yes's. Also during this so called training this  trainer just ranted about his English bull dog over and over again I love animals but I was coming for work. Also the atmosphere is crazy LOL people are so uptight and in fear of losing their job its just not a place for a confident man or woman. With all this being said Mr.UndeRCover Boss might need to go clean house in Las Vegas at his Section 8 location call center that is simply what the trainer called it maybe because it was mostly African American and Poor white folk? In training one lady talked of putting her kids in the trunk can you say CPS LOL.The trainer on the 2nd week started getting really unprofessional yelling at one girl he told her SHUT UP 3 TIMES and JUST KEPT HARASSING HER. HE was SO UNAPPROACHABLE IT WAS FRIGHTENING AND INTIMIDATIN. BOTTOM line I WAS FIRED FOR TEST AND SCORING LOW HOWEVER IM VERY GOOD AT MATH AND ENGLISH I UNDERSTAND VERY WELL BUT THE TEST IS CRAFTED BY SOMEONE WHO PRESUMED THAT EVERYTHING IS PRESUME? IM SO EDUCATED I READ TO MUCH INTO THESE JOKE TRICK QUESTIONS. ONLY THING I REGRET IS WASTING MY JUNE IN THIS PLACE. GOOD Luck IF you GET HIRED LOOK DESPERATE AND PUT ON YOUR BROWN NOSE . BE A SUCCESSFUL SCAM ARTISTS. This place want insecure people so they can take credit for supposedly creating a successful person. If your already ambitious and have a nice car,clothes and money stay away. But if you live in hood,your car breaks down in the parking lot  this place is the reason for your every day  living by all means give it a shot. Good luck. STAY AWAY IF YOU CAN.

Typical day consists of hosting timeshare tours, ie: counting inventory, data entry, arguing with irate timeshare tourists over gift cards, creating and filing mountains of paperwork, eating lunch at my desk, collecting signatures and supporting the sales agents. Typical day ends indefinitely, I would stay until the last tour left for the day, often working 10 to 12 hour days, never knowing when I would be home for dinner. I learned that timeshare is where real estate professionals go to die. I also learned how to always say "yes" to a hotel guest even when saying "no". Management was inconsistent at best, over-micromanaged behavior for some staff and grossly neglected other staff members. Management would hire people she would feel sorry for who were not professional or qualified but who resembled her physically. My supervisor was painfully illiterate, the Tour Receptionists did not bathe, groom, dress for work or use professional manners. The majority of my co-workers were working under the influence of alcohol, perscription meds and marijuana on a consistent daily basis, including key managers and corporate managers. My immediate co-worker showed up to work late, drunk and unshowered every day, argued with everyone and would sleep at her desk. She was promoted to a different department rather than let go because her parents work for Diamond. The culture was racist and hostile, many salesmen would loudly vocalize distaste if there were dark faces in the room, and I was constantly sexually harassed. I was told this company was "like a family" and that "the sky's the limit" if I wished to be promoted... The most enjoyable part of the job was some of the perks, getting incredible room rates and having lunch catered twice a week. The least enjoyable part was having to keep a smile on my face while working there with people who have no clue or desire to conduct proper business. The aggrivation and lack of respect isn't worth the low pay.

There is absolutely no structure. Diamond capitalized on the Covid crisis by laying off 80% of the administration staff and now it's a skeleton crew expected to handle the same exact workload.
The training is terrible and basically non existent, you're expected to just learn things yourself. It's evident that some in leadership positions got there because of nepotism. Directors are never actually present in the office and make everybody take silly "quizzes" that have literally nothing to do with work, but you get demerits if you don't participate. They don't understand that you can't force people to have fun, or they just don't care.
A lot of the work is redundant, and when you try to suggest a more efficient way to do something, you're immediately shot down with zero consideration. It feels like they WANT you to work harder, not smarter.
The environment is worse. You don't have your own desk and you share offices with other departments, who hound you constantly and quite literally hover over you while you're processing deals. Apparently if you're not in Sales, you don't matter at all.
The desks and office supplies are so old and rundown that many things fall apart. And the building itself is actual trash. The hotel hallways constantly smell like sewage, no matter how many times they try to shampoo the carpets. You have to park in an unguarded lot off The Strip where anyone could just walk up to your vehicle and burgle it.
There's no regard for personal hygiene. Even the office chairs smell terrible.
They're also still hosting large dinners ON THE SAME FLOOR where the office is, exposing you to people eating and drinking without masks on and playing super loud music while you're still trying to work.
All of this for a terrible wage. You have to work overtime to make a decent paycheck, but when you're sacrificing a proper work-life balance, your mental AND physical health, just to earn a decent living... is it really worth it?

Work changes through the seasons, with general relaxing conditions during the off season (winter, part of spring), with stressful, hard conditions in busy season (much of the year in Florida).

I learned many useful skills there, such as better people skills, time management, some pool technician abilities, and coping with summer heat.

Management, at the location I worked for, was mixed. My general manager was kind, understanding, supportive, and firm but fair. I genuinely believe he had my best interests at heart. The resort manager I felt was overall bad. She had just been promoted to a management position and while good at first ultimately succumbed to caring more about finances and performance scores than the employees. I brought multiple concerns to her attention only to be shrugged off multiple times and told how to do things the way she wanted them done, ultimately leading to dangerous work conditions, and a near physical confrontation with a coworker I did not get along with I had voiced multiple complaints about, leading to my departure from the job. I would have to describe management as negligent.

Overall, workplace culture was friendly and diverse.

Hardest part of the job was by far the beach chairs and umbrellas, what I can only describe as heavy physical labor, for near minimum wage. Without that, I feel that my job would have been a fair and enjoyable one and many problems that arose would have never occurred.

The most enjoyable part of the job, of course, was getting to work at a beach side resort. Not many people can say they worked at a beach. Getting to watch the ocean waves after a hard day's work and watching the sunrise over the ocean, as well as the evening storms out over the ocean, was by far the best part of my work experience there.

Diamond Resorts is an amazing company that excepts you no matter what your background. If you have a eager desire to be an entrepreneur and to be in sales, this is the new career for you! 
I came in with a 30 year background in another business. 
 I feel like everything I did prior to this training, set me up for success in this new career. 
I can’t believe the amount of life skills I learned in the sales training and the real estate training program. I am grateful. 
i love learning !! Diamond Resorts is dedicated to training you from the ground up . 
This is your opportunity to learn and expand. You can succeed and make as much money as you’ve ever dreamed of. 
The very most important and best part of the whole experience....are the perks of this travel club. If you love beautiful resorts very high-end clean modern properties things that make you feel like you’re totally VIP... you’ll love all the diamond properties. Working for a company that has integrity about all the properties is very important to me. 
- if you were an avid traveler ...and you love that kind of lifestyle, you’ll love this career .
You can use these perks for yourself and then teach others how. 
Teach them how to use all the club advantages, not just vacation ownership. Things like travel discounts jets, cruises, professional sporting events the list goes on and on .
 First you learn the inside out of Timeshare sales. And then you can properly educate/guide people that are interested in vacation ownership . 
People are empowered when they have knowledge on how to use the program. -then can enjoy vacation ownership permanently. 

A typical day would be to answer calls throughout the day in regards to OPC's (Off Property Contact), Concierges, or other management staff. Your job is suppose to be greet with courtesy and professionalism and book customers tours and gifting from the list above. E-mails need to be responded to at all times regardless if on the phone. E-mails are for tour booking or any changes that need to be made to a tour booking that involves a guest at Diamond Resorts international. Also we have to update reports for the properties to show how many tours are booked, scrubbing guest to see if they can be pitched to for sales. We also do soft credit prequal or availability checks on all guest in the U.S.. Clocking in and out OPC's. Other assigned duties by management.

Pros: None really!

Cons: Management in Dispatch gossips about everything. They socialize with employees and talk bad about everyone. Management tells secrets to other employees starting gossip and controversy. It effects the whole dynamics and environment. Employees get away with a lot especially the favorites they don't work, they get off the phone to talk to a certain manager who thinks she knows it all. A certain individual thinks she can boss people around but too bad they didn't make her lead but she still think she is in charge. Manager lets people leave for lunch without clocking out, in which they take too long to come back. Its a bad environment for a professional. A group full of children who slack and are barely in the job market for the first time. Not a place to call a career.

I started working as a collector specialist and spent approximately 9 years in the Collections Department, contacting timeshare owners with the view of solving the financial responsibilities by offering payment options on their outstanding loans.   Once, in good standing, I booked reservations for the owners to enjoy the resorts of their choice, locally and overseas.  I was responsible to assist the French members locally and overseas as well.   The last few years with Diamond Resorts International, I was spent approximately 1 year in the Reservations Department.  The final year, I transferred to the Hospitality Department where all the complaints from the owners had to be handled and resolved.  I learned how to negotiate with members with regards to their delinquent loan balances, managed to solved their issues.  I always consider my workplace as my second home where I tried to make my colleagues to feel good to be able to enjoy each others' company and at the same time be productive with our daily assignments.  The hardest part of the job was the inability to fully satisfy some customers which was not a common situation.  The most enjoyable part of the job is definitely to satisfy customers to the utmost which allows our Company to receive great feedback from our members with regards to customer service.  Also the occasional kudos and entertainments offered to employees for job well done.

Top Job Titles	Average Salary
Data entry clerk 10 salaries reported	$22.00 per hour
Chef 4 salaries reported	$1,270 per week
Sales representative 2 salaries reported	$68,821 per year
Counselor 1 salary reported	$175,000 per year
Travel agent 1 salary reported	$33.50 per hour

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