collection agent

it support

data specialist

client services

vice president of business development

Diversified Adjustment Service Inc

The training portion is on-site for about 3-4 weeks, but I was in a smaller group so I was able to train in and take my computer equipment home after about 3 weeks.  The trainer was super helpful.  I had some experience so that made it a bit easier.  Working for home takes a bit of discipline, but I found a nice spot in the extra bedroom to set up my home office.  I am able to communicate with my co-worker and managers through Slack, and managers can monitor me and offer advice.  There is a lot of opportunity to earn commission in addition to your hourly so I tend  to work early in the morning, and sometimes later in the evening.  Saturdays are really good, but I am not required to work Saturdays.  Hardest part of the job is sometimes you deal with difficult people on the phone, but I was a manager in a retail store previously so I am good at communicating, and I can usually let them know that I am trying to help, and that does the trick.  Most enjoyable part is helping people get through a difficult situation, and the pay is good, especially considering I get to work from home every day, on my own schedule.  The only reason I left is I moved out of state to care for my aunt.  I would definitely recommend working for them.

The only thing good about choosing this job is being able to create a new schedule for yourself every week with the 1 mandatory late night. The job itself isn't the overall issue I have w/ working for this company its the unfair practices & unpractical goals. It states its a commission based job so theres no going up in pay scale and that $14.00 is gonna be your end all hourly pay. With that being said commission isn't easy to achieve and is unfairly made easier to some but not all yet beyond that you do get an amazing day of being yelled at by people who haven't paid their bills in 3 yrs and you on the backend have no knowledge about any of the bill, those lucky few like I stated before that have it made easier do by the way have access to these documents. Overall this company doesn't provide the necessities to achieve the commission it states you can achieve. So if you yourself are looking for a company you could advance in continue searching, this company leaves no room for improvements and the managers could make less of an attempt to care about your questions & concerns.

wow this is the worst debt collector company ever,
the short time I was there was awful 
first the computer system is so confusing and out of date,
like to scroll up or down you have to type the letter "N'
how about the up key like a normal person would use on a normal program, to pull up some info on a client is hard and you cant read the notes and you cant control the calls coming and the email system is STUPID, you have to post on a company message board to ask a manager a question, but everyone can see it,
get a normal email like Microsoft outlook, oh wait they are too cheap to get a normal decent call center program,
and you cannot plug in a tiny desk fan via the USB cord, so it gets hot in the summer.
and of course you are calling people on the 4th level of not paying a 3 year old phone bill so they all liars about the debt and everyone is yelling and swearing at you on the phone or in other cubicles.

I have been with Diversified Adjustment Service for 12 years and have had the opportunity to grow through several roles, including Collector, Training Manager, Floor Supervisor, and now Development Representative. Throughout my time here, I’ve been able to build strong skills in leadership, client relations, and team development.

What truly sets Diversified apart is its friendly staff and family-oriented environment. It’s a place where growth is encouraged, hard work is recognized, and people genuinely support one another.

The position offers a high level of independence, allowing me to take full responsibility for my work with minimal supervision. It has strengthened my adaptability and ability to manage multiple responsibilities in a constantly changing environment. The most challenging aspect of the job is balancing these responsibilities while adapting to shifting priorities.

They have "flex-time" for a great work life balance. You set your schedule a week in advance so you can schedule appointments as needed. They gave me a lot of consideration for my day care needs, which was so helpful being a single mom. They have managers who care and listen to your needs. They have a very diverse work group, so you get to know all kinds of people. There are a lot of employees who have been there over 20 years. Everyone was friendly and helpful. It was easy to succeed and make a lot of money!

They control every call u get from inbound to outbound and if u question them they will make ur collections harder to collect. they control ur commission check and if u get them upset they will write u up and deduct ur pay by 20%. They will bribe u when u get hired with money calls and then when u get comfortable the good money calls got to go and get handed to the new crew.. now u makin nothin.. they pay, is low.

Do not put yourself in a vulnerable position going to work for this company..was hired full time and trained for 1.5 days and then put out on the floor.. Their computer system was new to me, in 8 days had 85% leaned  and was let go, for being SLOW.even though the supposedly training period is 90 days..they regulate what accounts you get and its 3rd party collections...you are fully monitored on phone and a camera on your computer..my sincere advice is DO NOT WORK HERE...

They were not able to keep employees and the trainer was very rude and let everyone know he was better than them. The leads would make sure that they got all the inbound calls and when you talked to a manger you would find out you had been taken off inbound calls by the leads so they could get all the call and get commission

I like the people I worked with they helped me to accomplish and be open minded about the company how to talk to people. When I started i didn't know anything about collections and everyone there at the time helped me and showed me. You have to have a willing spirit and want to learn. An that was me nt ashamed to ask for help. And i prayed everyday and asked for guidance.

Top Job Titles	Average Salary
Collection agent 1 salary reported	$17.00 per hour
It support 1 salary reported	$20.00 per hour
Data specialist 3 salaries reported	$25.00 per hour
Client services 3 salaries reported	$20.50 per hour
Vice president of business development 1 salary reported	$115,000 per year

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