restaurant general manager

assistant general manager

shift leader

cashier

kitchen team member

Diversified Restaurant Group

Upper management, etc is extremely out of touch with their restaurants. They use the excuse, "other stores half to" to validate their laziness and inabilities to support their buildings. There is a complete lack of communication among those at the top, which leads to constant confusion and mix ups. Even though, per their own rules, thers is supposed to be a minimum of 3 people to be open they will expect you to stay open even if its just you. They will fire poor performing managers, after months of poor performance and multiple HR cases, and then bring them back with a pay raise and paying them more than the others. 

Their bonus program is rigged against the teams to ensure the owners pocket as much as possible. The biggest chunk of your bonus is VOCs, voice of customer surveys, but the algorithms is against the teams. If the customer fills it out immediately and gives you a good surveys, it doesn't count. If the customer puts the same thing as someone else on a good survey, doesn't count. However, if it isn't a good survey, every single survey will count. Not to mention, you have to get FIVE good surveys to bounce back to where you were prior from ONE bad survey. And by bad survey, I mean less than highly satisfied. 

They refuse to pay ceew so we can keep them on. The higher ups send out messages telling them managers they are bad at their job if they aren't making speed or getting everything done when they are working 60+ hour weeks down 3 plus people a shift. There is 0 support from upper management, just hate. 

One of the managers made look dumb in front of everyone, was rude, said one thing but then switched up, said I kept doing stuff wrong even though I followed his instructions. Would tell me to things one way but when I did it the way he said to do it, he said I was doing it wrong and told me to it a completely different way. I was put on the floor and was expected to know every single thing. I was put under a bunch of stress and the manager would sometimes just look at me without helping me out when we worked on the line together making the food orders. He had so much high standards and treated me differently than he did to other co workers. When I would try to help out, he would sometimes make me go and do other stuff. Everytime I had a shift with him, he would make me feel like I wasn’t worthy of the job and made the work environment uncomfortable and stressful. He would get mad when I would do things wrong and would stay silent on how I would do things and wait a few weeks so he could randomly criticize me out of nowhere. He took me off the schedule for a whole month. And now I got an email from workday saying I have a task, which is titled Termination. That means I was terminated without any notice and with no reason.

This review is for the Kansas City market (RCB). The Nevada market (SSB) was alright. 

Excessive expectations. Reasonable salary for a regular 40 work week but you are expected to be available from 7am to 7pm every work day and 24/7 for on call weeks. Typical work week is 60-65 hours with on call weeks almost always 80+ hours. Salary position so no overtime. And when you get covid and are forced to take a week off they refuse to pay you and fire you the day after you come back. But the best part is how they have you unpack your tools and equipment from their van in public as thousands of people (potential employers) drive past. Real class acts.

This was the most unorganized company I have ever worked for, management has no organizational skills.  Also the company tends to be short on cash. Management  expects for you to be available 24/7 365 days a year for phone calls, anytime, day or night, and there is no standby pay you do it because you are a loyal employee and you love the company. So you work for free or get fired.

If you are willing to question your integrity for their financial, as well as your own personal gain than this is the company for you.  They continue to grow their organization by "finding the right people" to do so.  If you get really good at "making it happen" you may even be promoted to VP!!  Then "it" just trickles down to your DO's, AC's, and into the store at the GM level.  If the executive team likes you than you're safe.  But "stay in your lane" or they will turn on you and "do what they have to do" to protect their own pockets.  "Who are We..." 

The management is not great it is HORRIBLE the people are good people it’s just the management it’s just out of line the favoritism the way some team members can get away with some things just because they are the GM’s friends it’s just very unfair and very unprofessional. They promise you hours but the most you will get is 20 per week and then they take it away suddenly, if you are sick suck it up or they will use it against you to cut your hours. Extremely high expectations of everyone with little pay and hours. Definitely stay AWAY from PAHRUMP arbys 

I would recommend working for any other franchise. This company pays the least and demands the most. Don't expect to have any work life balance. You have to answer all phone calls but are not paid for it. They don't care about their employees. Ask any employee of theirs who works in a store, they're all unhappy. The executives are extremely untrustworthy and say one thing but want another. Don't ever expect to be told good job, literally ever. This is the worst franchise I have ever worked for.

What is the best part of working at the company?
Love the Taco Bell brand but DRG executives are awful and very untrustworthy.

What is the most stressful part about working at the company?
DRG not interested in addressing any challenges or roadblocks in the way of store operations, zero believe in people capabilities, treat's managers like children.

What is the work environment and culture like at the company?
Very toxic, filled with unnecessary threats, interested in dominating employees and demands blind loyalty.

What is the best part of working at the company?
Working with the people of each restaurant 


What is the most stressful part about working at the company?
The not knowing, your on call 24/7

What is the work environment and culture like at the company?
Some restaurants are toxic. And some run smoothly.

What is a typical day like for you at the company?
Depends on the day. Some are long and stressful and some are short like you didn’t even notice it was time to clock out.

What is the best part of working at the company?
Flexibility on the job with work 

What is the most stressful part about working at the company?
The way that they treat Africa Americans and there are none in upper management 

What is the work environment and culture like at the company?
Predominantly white and Hispanic 

What is a typical day like for you at the company?
Stressful because of how your treated

Top Job Titles	Average Salary
Restaurant general manager 2376 salaries reported	$22.06 per hour
Assistant general manager 2405 salaries reported	$18.28 per hour
Shift leader 2359 salaries reported	$16.36 per hour
Cashier 2282 salaries reported	$14.42 per hour
Kitchen team member 2320 salaries reported	$14.64 per hour

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