truck driver

cook

receiving clerk

administrator

kitchen team member

Dnata

The actual Job:
You're basically either going to be stacking 30lb+ heavy bags into UDL containers or physically moving OTR carts filled with heavy bulk mail across the warehouse for usually 6+ hours a day. This is basically moving the bulk and heavy mail the Postal Service cannot keep up with so they outsource somewhere else like this warehouse, but if u like an extremely physical active job, this ones for you. They will usually make you skip your first 15 minute break and go straight to lunch usually your 2nd or 3rd hour of the shift . The beginning hours of a usual shift are never too busy, however the last 5hrs usually are (Postal Service likes to send their mail late). It can get really chaotic and messy at times, but if you like to work together with others to overcome difficult tasks, you'll enjoy this aspect of the job, however you usually have to stay the entire shift until completion. Management is friendly, but clearly has favorites, but the job is straightforward so after a week of training you'll get it, just don't expect any thank you's from management at all.  Aside from management, the workplace culture is probably the best thing about this job, it's super relaxed and most of the people already there are super nice and friendly and like to make the best out of this physically demanding hard labor job. 

The Pay:
They try to keep your hours part time, to prevent you from being required to have benefits as the main company only pays you $13/hr and the Postal Service compensates you through something called 'Health and Welfare' which is $4/hr to bring the total to $17/hr, which also cuts off at 40/hrs per work week. So if you use sick time or request vacation time you will only get the $13/hr that the main company pays you. If you get overtime pay it will only come from the main company so instead of getting $24/hr per OT/hr worked you'll get $19/hr per OT/hr which really ain't much considering other comparable jobs out there are paying around $18/hr to start with proper OT pay.

The Verdict:
If you're looking for a job that's part time < 40hrs and want to keep physically active, I would recommend anything else, because the pay rate for this company is outdated, the amount they will ask you to do in exchange for the amount of pay isn't worth the amount of stress this will put on your body in my opinion. There are very little to no growing opportunities', or raises. This job will make you want to stay in bed all day, as you'll be tired and sore from lots of walking, pushing, lifting the entire shift. I'd say look elsewhere for a better paying job. Good luck!

As an aviation enthusiast I can say the job as a Ramp service agent was very fun and entertaining. I saw new things every day I thought I would never get to see. I loved the work I did and I enjoyed  working every one at the AUS station. One thing I do have to point out is that the hours and pay are not the best out there. I worked at dnata for about 9 months and worked mostly 7 days a week non stop due to high turnover. During the time of my employment I saw so many people come and go. Some people couldn't handle working in the weather, some people found better paying jobs, some just didn't want to work. With that said. If your someone who's a young adult willing to work and work in various conditions this is a good way to get your foot in the door in the Aviation Industry if that's what you want to do in life. The manager at the time at the station was probably the best Manager Ive ever had and he would get out of the office every day and work with us and the operation on the ramp would be done very smoothly and on time. With that said, upper management was a whole different story. In my case I wasn't getting enough money for the work I put in. I believe that because of everyone not getting enought pay it would effect how the ramp operated. I believe if upper management would put more effort into the pay and take care of their employees better, dnata wouldn't have the turnover it has today. With that said I found a better paying job offer at another company, put in a notice and left after a couple weeks. All I can say is that it was a great experience and I loved the job to death but the pay and benefits and work schedule is not worth making it into a career. But I can say It is good a stepping stone for experience and I am thankful I got to do this job.

What is the best part of working at the company?
Good benefits, good pay. My coworkers at JFK in a specific terminal were nice and easy to work with, and they put in a team effort. You have all of your benefits 401(k), PTO, health, vision, and dental insurance.

You also have weekly pay.

Depending on your terminal and flight schedule, you can have a lot of down-time. That wasn't the case for me (part-time).

What is the most stressful part about working at the company?
First, unfortunately there is no pension involved. Raises seems like it can be a bit tough, as a person I knew that was in a much more qualified position and had much more experience and education was only getting paid $1 more than the baggage handler position.

They give you the company vests, but you have to buy your own steel toe boots, pants and shirts. They have a dress code, but it's not too strict (black or navy blue cargo pants and shirt).

Being a baggage handler can be tough, as your lifting a LOT of bags a day and stacking them above your head in a container. The bags can get really heavy too. It's worse when there is a shortage of staff. Working in the winter was fine as you could always put more layers, but I am not sure about the summer, as I am pretty sure it can get really got and sweaty (no AC I believe). You are also always on your feet for the whole shift.

It may be small, but it can probably foreshadow some things; I never got my company approved gloves that the company was supposed to provide. So I was left to my own devices to find gloves. Unfortunately I only had cloth gloves at the time, so working with these types of gloves in a environment where finger/hand injuries can occur was inconvenient (almost twisted and cut my fingers on some occasions).

This has genuinely been the worst place I've ever worked at. Felt like being back in middle or high school with all the workplace drama that would happen on a daily basis. Upper management did less than the bare minimum to properly prepare me for my first manager role, so as a result I was supposedly not "following rules" that I had never been informed of in word or writing, some of which I hadn't been informed of until the day I left. They will accuse you of poor communication when they themselves are guilty of the same.

When accused of poor job performance or communication, even when confronted with piles of evidence to the contrary, upper management seemed to have a vendetta to rid certain people they had a bias against, even though there were far worse employees that should have been let go a long time ago. They don't know how to keep the good ones around, and they end up keeping the ones that continue to foster drama.

The fact I endured this for almost a year with zero benefits baffles me. It should be common sense to at least have health benefits when employees are standing for over 10 hours a day and lifting heavy luggage for hours at a time. Would not recommend to anyone unless they have plans to quickly transition to a direct hire at another airline with better benefits and work culture.

What is the best part of working at the company?
Getting the opportunity to travel for work. TDY is a great opportunity to learn about different airports and aircraft’s, different management systems, offers, the ability to TDY as long as you want and they will handle your hotel reservations, flight reservations and travel arrangements to the airport from your hotel for work. 

What is the most stressful part about working at the company?
Overworking myself only for it to not be recognized. Trusting certain people who think they are your friends but when something happens, they turn out to be your enemy and blame you for something that wasn’t your fault. 

What is the work environment and culture like at the company?
Focus on yourself, learn from your mistakes hold yourself accountable and responsible for your mistakes. Work hard but not too hard where it won’t get recognized or acknowledged. Also if you go on TDY, constantly check with your manager about flight status for your return flight. 

What is a typical day like for you at the company?
Show up to work, head to the ramp, set up everything, handle the cargo truck, finish setting up the ramp, work the flight, sometimes I’ll clean up the boneyard if it’s messy, after everything is done flights are out safe, I go home. Basically show up get my money, work with 100 percent effort, go home and same for every day.

This job is a good way to get your foot in the door if you're goal is to work in the aviation industry. I would recommend starting here and moving on to a main airline such as Southwest, United, American, etc. This is the only company operating on passenger aircraft that doesn't offer flight benefits. The health insurance wasn't that good either. The work itself isn't too bad if you're a regular ramp agent. But it's very stressful if you're a lead or supervisor. The company says they care about employees but their actions  (or lack thereof) would suggest otherwise. The pay isn't that great compared to other companies at the airport and they don't offer raises unless you move up to management. The best part I remember from working with the company is meeting some really great people, who end up leaving for better opportunities. There have been many times where I've worked with VERY short staff. The number of employees they're supposed to have is around 8-10 per day. There was one day I worked and we had 3 people show up that day. Some people from other departments had to come help us, and it wasn't uncommon for that to happen. Things like this may have changed since I last worked there but I'm not sure.

The pay isn't competitive. You have to earn all your paid time off so they don't give paid sick or holiday pay. You don't make extra on holidays. There's all these people standing around doing nothing or hiding in bathrooms or in the terminal while people who have a work ethic work. There's no accountability. You can get caught not working all day and not get fired. So for some it's easy money. But for people who like to work don't expect help and plan to wreck your body. Your back will never be the same. And watch your time every day cause they change it on you and take time you worked away The equipment is always breaking down. Steering wheels fall off while driving. We are supposed to wear seatbelts on tugs but they don't work. Maybe other stations are better but Philly is a mess. If they ever did a random drug test no one would be here except the foreign workers. Some employees are violent and there have been physical fights but management doesn't do anything. 

During my time with the company, I witnessed consistent leadership changes and a concerning level of turnover across departments. Senior roles, including key finance and corporate leadership positions, saw frequent transitions, which created instability and disrupted team continuity.

The workplace culture can be difficult to navigate. There is a strong presence of internal cliques, and those not part of these circles may experience exclusion or unprofessional behavior. Feedback is often not delivered constructively, and the tone of internal communication can sometimes feel punitive rather than supportive.

There are no formal development or performance review processes in place. As a result, employees are left without clear expectations, guidance, or pathways for advancement. This lack of structure can lead to frustration and disengagement.

While there are some capable individuals doing their best, the environment as a whole lacks the support systems and professional standards necessary to retain and grow talent. Hopefully, the ongoing turnover encourages the organization to reassess and improve its approach to leadership, culture, and employee development.

What is the best part of working at the company?
The other employees not in management 

What is the most stressful part about working at the company?
Senior manager changes the “policies” to what he sees fit and gives incentives to the people he favors over others that have more experience and knowledge that have been in the industry longer than even him

What is the work environment and culture like at the company?
If you’re a regular agent is great until the toxic nature of management comes limping out from the office. It’s ANA first then everything else dnata has to do second no matter what. Supervisors don’t know what to do most of the time and ask the regular agents what there is to do on a frequent basis. 

What is a typical day like for you at the company?
As soon as we come in for our shift, the micromanager starts telling us what to do before we clock in. We all try to avoid interacting with the senior manager in order to have somewhat of a decent day due to the fact that we know more of what’s going on in the facility than he does.

Good Workplace environment.
Company equipment always breaking.
Bad company logistics. 
Low retention rate, work doesn’t match pay.
Coworkers complain much, boss like mentality, always giving their personal opinion of work rules of performance which differs from everyone perceived rules, And always scare to lose their position due to new employees.
Compensation may seen fare but is not
Pay and health. No Dental no Visión no flight benefits.
Surprise: No bonuses.
Bag room is the overwhelming part of the job starting usually 3 hours before plane arrival.  5 days of 2 flight  with an average of 3 people, and 2 days of 3 flights with average 5 people, each flight with average 6 cans that could fit 40 passenger bags.
Ramp work easier and involves lots of turtle driving and safety.
Most expect you to be able to learn all logistics in less than 2 months when workers around you with years wonder the same way.
Could say more but pay rate is low for me to give my mental time to this.

Top Job Titles	Average Salary
Truck driver 9 salaries reported	$28.00 per hour
Cook 2 salaries reported	$22.75 per hour
Receiving clerk 2 salaries reported	$21.25 per hour
Administrator 3 salaries reported	$25.00 per hour
Kitchen team member 2 salaries reported	$19.86 per hour

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