assistant general manager

housekeeper

guest service agent

maintenance technician

sales executive

Drury Hotels

Drury Hotels is owned by the Drury family and they incorporate a lot of family values into their business. If you do a good job, care about your work, and prove yourself worthy, there is opportunity for advancement within the company. The provide excellent training and support. When I worked for them, they had a bonus program from ALL employees where you would get a bonus check for how well your hotel did based on guest reviews. It was an excellent idea to make everyone work hard together as a team so you could ALL benefit from happy guests AND extra money!

I feel like Drury taught me a lot that is helping me through my current career. The Front Desk is an excellent place to start for young people who aren't sure what they want to do with their life or want to work part-time as they go through college. There are a lot of departments and they tend to cross-train everyone in at least 2 departments.

Management was good and bad. Sometimes my staff and I felt like our manager didn't care or wouldn't listen. Or maybe it was Corporate who made up a stupid new procedure that made us say, "Have they even WORKED in a hotel before?! That's a terrible idea!", and then we would have to follow the new rule because it was part of our job. Speaking of which, Drury boasts some of the lowest turn-over in the hospitality industry, so they will go to great measures NOT to fire someone. I worked there for over 4 years and only saw 3 people get fired. 2 were for attendance. They have a pretty fair attendance program using points, but some people would "play the system" knowing they could get away with adding on a few points because some from 6 months ago were going to "drop off soon". Corporate had an idea program where if your idea saved the company the most money/quickened a process/was awesome, then you won a gift card. The VP and a team sat down and went though ALL the ideas and RESPONDED to ALL the ideas. If a guest sent in a really good survey about you, the VP would hand-write a little message on it with a sticker and mail it to the hotel. I thought that was a really nice, personal touch! Sometimes (if you were REALLY awesome), Mr. Drury himself would send you a letter.

I feel like the hardest part of the job was just trying to keep up with the workload. Sometimes they have unreal ideas about budgets so the management has to do a lot of extra work with no compensation. Pay is good for Front Desk and even Housekeepers, but management is just okay. Because of all the extra hours I put in, I did the math one day and I didn't make much more than Front Desk because I was salary. That was kind of depressing. I feel like I got scolded for things I couldn't control (their budget was too low and needed more money to pay people extra hours because it was busy). Overall everyone worked pretty well as a team and since they take a lot of time hiring employees, most of the people were nice enough to help each other and different departments to get their work done.

With that being said, I think the best part of the job were the co-workers. We had fun (because it said in the handbook that was part of our job), we helped each other, we learned, laughed, and cried together. Plus they paid for my Bartender's License to serve at their daily happy hour. Bonus!

My Position: I work an extremely part time position as a night auditor. Typically I work 1 night per week, the shift being 10:45pm-7am. If you are full time, it may be likely that they will ask you go between a night audit position and a driver position. The driver position does cleaning for the hotel and takes guests to or from the airport (if applicable at your location. The driver may also take guests to other areas at other locations but for mine it is purely to and from the airport). 

What I do: For my location, I follow a checklist and have to print reports, put together key packets, set up breakfast and record any incidents. I am also responsible for guest safety and verifying if someone at the door is someone I should let in. 

Management: My mangers are incredibly supportive. They trust my judgement calls, be it letting someone inside to make a late night reservation or discounting services for guests who are not satisfied. They also are supportive that if I do not feel safe letting someone in, I can turn them away. I feel incredibly safe at this job. The hotel is usually full of up to 450 people on the weekend, but all the doors are secured and locked. 

The Job: The work is not very demanding if you have been in customer service before. You will likely not see many guests and typically all you need to do for guests is check them in, recommend local bars or restaurants or bring up items such as toothpaste and towels. I love the job and sometimes I have downtime which helps me ensure I am covering all my bases and can even help out A shift by getting ahead for them. 

Benefits: Full-Time employees recieve awesome benefits including insurance and quarterly bonuses based on performance. Even part time employees are able to qualify for the quarterly bonuses, I just do not work enough hours to qualify. You also are compensated for signing up guests for the reward program. If you refer someone to work at the Drury and they hit a 90 day period, you are compensated for providing Drury with that reference. Extremely discounted hotel rooms are also offered to employees regardless of hourly status. Some of the lowest rooms are down to $35 and up to maybe $50. It’s a HUGE plus! You cannot make a reservation at the hotel you work in, but any other Drury hotel in the country is fair game. 90 day evaluations are done. At my first evaluation, a perfect score allowed me to get a 6% increase of my current wage. 

I absolutely love my job here. I am supported by management and compensated well for my time and efforts. 
The only real cons may be if you are not adjusted to night shift hours. I’ve never had any issues with management or coworkers. Management is flexible and my coworkers are down to earth people who aren’t out to create any drama. We all work as a team.

The company overall is a fairly decent company to work for, but they have a lot of hidden issues. They make it nearly impossible for most hardworking, willing and qualified employees to advance unless they are already favored by somebody higher up in management. I was with them for 7 years and I saw people take on responsibilities of a higher up position, who did a fantastic job of filling in while they screened applicants (from outside the location or even the company), get passed up in favor of somebody who "knew somebody" that came in and took several months to get the knack of the job while the persons they passed up continued to take up the slack. I know of many instances when an hourly emloyee was kept on despite doing a bad job because they were sleeping with somebody higher up who continuously covered for them. I saw a lot of favoratism in regards to scheduling where certain individuals dictated their own schedule while others were made to work turnarounds a couple of times every week. Don't get me wrong, there are a few very caring and fair managers that I have worked for over the last 7 years, but they are the minority. The hardest part of the job was that at my last location at  The Drury Plaza San Antonio North, management seems to be on a rotating door. We had 3 General Managers, 3 Assistant General Managers, 3 front Office Managers, and 3 Guest Service Supervisors in the same number of years. The newest General Manager seems to be uncomfortable with long term employees and is continually changing expectations, adding to their workload, and judges job performance so harshly that the two longest term front desk team members did not get a raise at their annual review due to not living up to expectations he set so recently in accordance with their reviews as to be unreasonable for him to expect them to have made the adjustment.

I can't really say too much bad about Drury Hotels.  I worked as a Night Auditor.  When I first started, there was more down time, which to be honest was one of the main perks of the job.  I don't know if it was because "Stay-cations" weren't as big of a thing then, or if the company was still newish as a chain goes, but there would be nights that once my work was done, I could watch a movie at the TV in the lobby.  Early on, I could sit and do work while watching TV.  As I said, it was a perk of the job.

Later on, Night Auditors took on many Breakfast set-up responsibilities, which was fine, up to cooking the food, which we did also.  Then, things just sort of boomed overnight.  We would have lots of drunk and hateful walk-ins throughout the night, and there were many times I felt unsafe.  I was even robbed at one point, by a fellow employee.  They had another room call me away from the desk, then they ripped open the cash drawer, and took everything out of it.  It was not always a safe and secure environment.  Many times I would tell walk-ins that we were sold out or quote them a high price so that I could feel safe (and get all my duties done).

Overall, I felt like management at my hotel was good.  I had great work-life balance.  I worked 4 days a week, split between two hotels, so I could earn benefits and help raise the kids.  3 days off a week really helped with that.  Benefits were only ok.  Pretty expensive.  The company has a 401K, but I did not participate at the time.

The hardest part was dealing with drunk and very rude walk-ins, which was a regular occurrence.  The most enjoyable time was the down-time when it happened.

A TYPICAL DAY AT WORK: trash runs, transporting dishes, stocking linens, groundskeeping, and handling various projects.

WHAT YOU BELIEVE YOU LEARNED: thinking creatively to find new ways to combine tasks efficiently. Also, realizing that I can only depend on myself to complete the hard work.

MANAGEMENT: certain managers were excellent—communicative, understanding, honest, and willing to assist when needed. However, a few were not as supportive.

WORKPLACE CULTURE: everyone emphasizes the Drury Way and +1 service. However, there can be instances of gossip and favoritism.

THE HARDEST PART OF THE JOB: Sunday and Monday checkouts, which involve managing large amounts of trash and transporting dishes downstairs, as well as carrying significant quantities of linens upstairs.

THE MOST ENJOYABLE PART OF THE JOB: ensuring that housekeepers have everything they need for their shift, interacting with guests and delivering requested items, and assisting coworkers—for instance, taking out the trash for those working Kickback.

It was a good experience, but all good things must come to an end. 

Thank you, Drury. 

I started with the company as a simple housekeeper. About a month in the company gave the while housekeeping department a raise which was very unexpected. After my 90 days I got nice raise which I didn't expect it to be as much as it was. After about six months I was cross trained to bartending in which Drury paid for my liquor license so I was also able to pick up extra hours working the bar during kickback. Once I got that mastered I told my manager that I would like to learn the front desk and that's when I got cross trained to front desk and then I trained in the kitchen. All this was in about a year and a half of working here. I then permanently got moved to to the front desk. Once I got that down pat I said I would like to learn more about the back of the house. My manager believed in me enough to train me as an Assistant Executive Housekeeper and to this day I am very grateful to be working with the company as an Assistant Executive Housekeeper and soon I am hoping to be in the company program to become a full Executive Housekeeper. 
There are no limits to what you can do in this company and I absolutely love it and don't plan on going no where but up with Drury.

I highly recommend before working here you check all positions, prior to me being hired (before COVID) I worked here for about a year! Even throughout the Lockdown it was a very difficult time to stay positive but I was told I would be “rewarded” for being one of the only few people to put their hands up to work at a time when nobody wanted to. Employees would be working multiple positions and here I was begging for a training course. Eventually when I went to another manager about by issues she got me my TABC license that same week and also got me started in a different position but as quickly as that happened it was taken away all because she wasn’t my personal manager. So things escalated rather quickly and tensions grew. Also they don’t let you get time off unless it’s school or medical related their schedule is more important than you’re social life! However I can say that this establishment has produced some of the most hardworking people I’ve ever worked with in my life!! Also I’m grateful for the opportunity to have met such nice employees and work along side them!

A typical day at work consists of clocking in and sticking to the checklist. There are 3 shifts and a different checklist for each one. It is detailed with what to do, at what time, and how to do it. It comes in very handy when you are doing multiple things at once. A high-level of energy is needed. You Take notes of every contact you have with a guest. It is common to work from 3pm to midnight and be scheduled to come in at 7am the next morning. The management is professional and sharp. They go above and beyond for their employees and truly care about their staff and the guests of the hotel. The staff is just as kind. Employees are sharp and hardy individuals. The hardest parts of the job are getting everything done to clock out on time and being able to deal with sensitive topics with the utmost discretion. The most enjoyable part of the job are the guests. Most guests are cheerful and very excited to be staying at a Drury. The company provides good training in different areas of the hotel, such as: kitchen/cooking training, housekeeping training, bartending training, and maintenance training.

At the Drury Inn and Suites I worked at you could walk in to pretty much anything. Our guest count would go from 100 to 450 over night. We had a small and acquitted at best team so most nights would end with all of us feeling like we just won a war. 
Our general manager believed in positive reinforcement as the only form of accountability, that intern left us with quite a few employees with an inflated sense of reality. Which was the hardest part of the job. Knowing that when you came in your co-workers more than likely weren't going to be there and if they were they rarely worked.
The most enjoyable part would have to be the guests by far. I met every one from a Shaman to 12 year old traveling all star dance teams to retired war vets. I wouldn't take a second back that I spent talking to the guest. 
I would say the most valuable lesson I learned was to not worry about things beyond your control. To do your job to the best of your abilities and let your work and customer relationships speak for themselves.

Trust me when I say working for Drury Hotels was one of the best decisions I’ve ever made. I typically dislike my jobs due to poor management but that wasn’t a problem here. There’s always an opportunity for a raise if you’re doing well and they are pretty understanding with life situations. I worked in the corporate office in Cape Girardeau and I’ve had to recently relocate but if I could have been an at home Agent from STL, I would have. You do have over 100 calls a day sometimes but the time you spend on each ranges from 30 seconds to 5 minutes on average. Sometimes it can be fast paced because it’s very busy but it helps pass the time and when you’re working with people back to back, you get used to it quickly. The managers “mingle” and take time to get to know the employees, there are days where the company provides lunch (fried chicken day, nachos, deli sandwiches, etc). Your co-workers are very nice people and there’s no room for petty drama, which is refreshing. It’s a good place to work.

Top Job Titles	Average Salary
Assistant general manager 15 salaries reported	$68,767 per year
Housekeeper 5 salaries reported	$15.93 per hour
Guest service agent 6 salaries reported	$20.95 per hour
Maintenance technician 2 salaries reported	$23.50 per hour
Sales executive 2 salaries reported	$82,500 per year

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