inside sales account executive

account manager

account executive

sales representative

intern

Dun & Bradstreet

Develop, solidify and optimize business, selling intellectual products, tools and software, including API, Optimizers, CRM, Credit Analyst, Social Media and database functionalities, bringing client up-to-speed and helping them grown their business by leaps and bounds, while teaching other to do the same.
• Create, design and develop phenomenal presentations; initiate contact, set meetings and present to C-level executives, presidents, business owners and managers that produce an exponential increase in revenue and referrals
• Capitalize on business opportunities and achieve stellar company recognition, pursuing leads, selling on value and continually closing accounts that are deemed impossible while coaching other to be impactful.
• Surpass attainment each quarter averaging $1.3M, with quota set at $0.5M, achieving #1 month-over-month out of 1800 reps nationwide. All done while training and teaching other members of the D&B team.
• Provide superior customer service while cultivating new leads within each account, negotiating and securing contracts, and hunting for new sales opportunities up and down the organization, which dramatically enhances bottom line performance
• Go above and beyond the call of duty in order to satisfy the client, verified by client thank you letters as well as congratulatory from upper management
• Manage account calls, presentations and negotiations; present account forecasts, market trends and penetration strategies on a monthly basis to all levels of management; resolve complex customer concerns regarding the sale/delivery of products with clients and internal departments
• Once customer commitment is obtained, train and educate client on how their intellectual tools work for them and how they will fuel their bottom line
• Participate in industry trade shows and conferences; generate leads, provide follow-up and work until established
• Due to outstanding success, appointed as one of 28 team members out of DNB Leadership to the Select Elite Team (SET); act as the voice of the team, speaking to the Board on how to reorganize D&B as well as how to grow their business

Large  International Company, great benefits,medical, dental,vision, 401K,etc. 3 weeks vacation and 1 week sick leave from start of hire! 
Very vigorous training in-classroom lasted 4 weeks.Best part of the job- Very supportive, positive Managers in every dept. I worked in -SALES, CUSTOMER SERVICE AND COLLECTIONS. Also, opportunity to make very  large amounts of money in sales bonus! And even the customer service as well as collections depts. paid very well with the bonus. Most enjoyable part was the annual Christmas Party, a formal dinner and dance held at the upscale El Conquistador Hotel,in Oro Valley, a first class experience!  However, hardest part , was when they cut back on the bonus. And the sales quota got harder so I transferred to Customer Service , which only had a small bonus. And the hourly pay was only minimum wage in customer service!  Then I  transferred to the cancellations dept. and  made super bonus payout per month,despite it being difficult to do over 125 calls per day, until that dept. closed locally. Then back to being a csr with no bonus,just 
at minimum wage, so do to the cutback in pay I decided to resign.
But if that ever changes I would be happy to go back to work there!
I do recommend the company!

Cafeteria serves decent food at a good price. Coaches/supervisors are typically approachable. Decent internal resources for training or learning about various topics. Drama free environment in terms of the other personality conflicts between employees.

The "service to sales" model can lean too much on the former than the latter, and potential clients typically don't even know D&B sells anything at all. Be prepared to be an educator before a salesperson. Not necessarily a con, but it's generally expected for you to be a full year into your initial role before any internal transfers to other positions. Standard levels of both employee monitoring and scripted compliance statements each became slightly more intrusive the longer I was with the company. Attitude on the floor can flip flop between emphasizing consultative selling and making sure buyers are bought in as much as possible, to every day needing to be a big sales day and pushing reps to get something on the board no matter what. Should go without saying, but don't get too wrapped up in the "we're all a family here" messaging. It's a big company, and people with 10+ yrs in could disappear without too much fuss. Make sure you keep track of your mistakes, because you might not get as much of a head's up as you think.

What is the best part of working at the company?
The company is led by leaders with a constant vision of doing the best we can while not compromising on our morals and values.  People are excited to put in the extra effort required to help the company succeed and come out on top. Truly a great place to work and be part of!

What is the most stressful part about working at the company?
As with any company there is always a degree of stress associated with meeting deadlines. If you excel at time management, it makes it a little easier.

What is the work environment and culture like at the company?
The work environment is less stressful with a hybrid work schedule. It allows more time to get work done on the days you are home without the stress of getting to the office. The culture is very family oriented. We spend more time communicating with our co-workers than our family and the company puts a strong value on those relationships as well as reminding us all to spend as much time as possible with our family and friends outside of work for a good work/life balance.

What is a typical day like for you at the company?
A typical day involves 3 computer screens, various meetings and doing my part to ensure the company’s success.

From the beginning of the day you will call companies who have had other businesses pull their report. To inform them of the importance of their businesses Credit.  I learned how a companies credit affects not only how much they pay in respect to products, and services they purchase, but also the affect it has on their insurance rates and bank loan approval for financing. The management does so much to ensure your success. They do try to make what you do as easy and do their best to give you all the resources necessary. The coworkers are some of the best. They have many different personalities, but all are rooting for each other to succeed. The most difficult part of this job is to be able to get a company owner to see that a report that many times they didn't even know they had, is affecting their cost and Customers. The problem lies in the fact that the vendors, suppliers, banking institutions, and customers do not inform these business owners to their reports being pulled or a part of the decision they are making regarding their business. The most enjoyable part is when you help that company needing a loan to keep their business running get approved. Or when you help a business reach more customers and lower costs

Dun & Bradtsreet Credibility Corp is a decent company to work for, being the strategic partner of the original 175 year old Dun & Bradstreet. It is a M-F ,8a-5p somewhat typical call center environment, There, you will learn how business owners and companies can establish and build up their credit using their duns # as opposed to personal credit, tax id or ein numbers. You will learn how business owners can do risk assessment of other businesses they may work with, and what they can do to help with their online marketability.Both coworkers and management are friendly, encouraging and supportive.The hardest part about the job is that it is needs based sales to business owners that think they have heard it all before, think they know everything there is about business, and their unwavering view that the business world is the same as it was 50 years ago. That and the pressure of a monthly goal that you have to make (or get within a certain percentage of goal) to maintain your employment. Otherwise, D&BCC is a good company/job.

I was very happy at this company, however, my job was eliminated when the business changed direction.

Upper management was engaged, accessible, and effective; individual employee development was important and prevalent.  Overall, the staff is highly tenured, however, I saw several job eliminations where a great many long-term associates were let go.

There is a lot of pressure and like all companies today, staff levels are meager, however, leaders value work/life balance and my  were flexible with time off and work-at-home schedules.  Community events and volunteering were commonplace and co-workers were engaged and positive.

Unfortunately, as I applied for multiple roles after my separation, I found that the Talent Acquisition folks did not seem to value my previous work experience there, nor did they contact my leader to see what kind of employee I was.  

Ultimately, I gave up and D&B lost out on a talented resource.

They are the kings of reorganization. It’s never good btw.
My job role changed about six times and went from a team goal to an individual contributor role which was a game changer. I made more money and gained an abnormal amount of stress - it didn’t go smoothly either !
My managers were pretty phony to me quite honestly, yet  they very openly aligned with their  “favorites”, to the point where I saw that some managers would do a rep’s job if they were buddies with them to keep that person under them - despite not doing their job!  My department was not a warm friendly place to work, I really had no advocate or a person to manage me effectively and I never felt ok asking someone for help if I needed it!  
It’s my known to be fact that all of this is well known and widely spread in that organization. I cannot recommend D&B for anyone to work there because of the executive level’s ineffectiveness as leaders of people - they all know - nobody makes any changes! Good ole boy system!

Depending on what it is that you are doing will determine where you work (location on the floor) and the atmosphere in it.  If you are working in Customer Retention or the High-End Retention area, then it is fairly quiet and professional.  

However, if you are a CSA or in Sales, it has been described as the "DBCC Junior High and Dance Club".  The atmosphere there is VERY hip and rockin'; however, the managers make it quite clear that the 'all mighty dollar' is the driving force and goals are STRICTLY enforced (not encouraged).

Their retention rate is at about 60%-70%; most folks are fired because they fail to keep up with the (in my opinion) unrealistic sales goal.  Many leave because they are tired of the atmosphere.

If you have a vivacious personality and can do sales like a fiend, then this is the place for you.  If you wish for a job that has a bit more couth and decorum, perhaps you should reconsider applying.

A day at Dun and Bradstreet started with a huddle. There was loud music, games, and high fives to celebrate the previous days high sales! This was a great way to get the days energy off to a great start! Every 2 hours there would be team huddles to revamp, learn new information, and cheer eachother on. Lunch was often company paid for those who had made a sale by noon. Ping pong, video games, and massage chairs for those moments when you needed a quick break from your day. A typical day would have a 30 min coaching or training built in. When you had an off day, the management was there ready to coach and inspire you onward! Of course the best days were the ones when you closed a really big sale! The worst days being the ones you left with nothing sold. But, that's sales, right? Overall I loved working for Dun and Bradstreet! 

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