medical sales executive

customer service representative

sales support representative

medical biller

authorization specialist

Dynasplint Systems Inc

When I had my interview with the office manager and my supervisor I was excited because the interview wasn't like a typical interview which made me feel at ease and confident in selling myself for the position as a reauthorization specialist, which was my title after I accepted the job offer. My accounts were mainly on the west coast so my day didn't get started until 11:30 am. As a reauthorization specialist, I was required to make sure that authorization was or wasn't needed for the DME. From there we were required to log the authorization to continue billing or connect with the patient account rep if there were any gaps in billing or recalculations needed to be done. Most of my time was spent on hold with insurance companies but once I got on the phone with the representative I'd hit the ground running. I was worried about my numbers and I had a bit of trouble with timely filing, and making sure to not drop claims but other than that what I was doing in my little space was great! I knew that after I put in the work and effort I would be able to work from home in six months. The most enjoyable part of my job was being responsible for only my work and myself. 

 Most of the people on my team worked from home, however, when they were in the office I made it my responsibility to speak and get to know my team. The other people in the office were very standoffish and barely spoke to me unless they walked past my cubicle and we made eye contact. Now I hate to say this but including myself I knew there were only three people of color that worked in the office and I was the darkest in skin tone. Now the one other person of color who came in every day spoke to me just about every day but I noticed how certain colleagues of ours would speak to her and not me. I would speak to everyone but honestly, I didn't feel like they cared for me.  Then there is management who blatantly will complain about certain departments with her office door open or at the front desk while opening mail. This creates a hostile work environment because if your leader is opening up about how she doesn't like what people are doing or how other departments are being run, you can't help to imagine what is said about you. 

Then there is weekly pay, which didn't bother me because I needed a job and it would help me get back on track financially. I did a split direct deposit and when I received my first paycheck it was $40. The payroll manager told me that she made a mistake in how she put it in the payroll system. I had to wait until Monday to get a paper check. We came to a solution so that this mistake wouldn't happen again and I asked just to remove the split direct deposit. Two weeks after that my checks were deposited as expected before 5p on Fridays. I was allowed to take some time to visit my mother who lives out of town. I'm traveling expecting my paycheck to hit my account, At 4:30 I check my bank account there is nothing there. I immediately emailed the payroll department manager to get an out-of-office email. I then texted my manager and explained to her what was going on, she reached out to the accounting department and didn't hear anything else all weekend. I got back to work only to find out the accounting manager didn't know what happened and couldn't give me the answer. " I don't work in payroll, so I don't know what happened."  The last straw was when I came in and for over 40 minutes I didn't have a network connection when I approached the office manager she told me to call the help desk which I wasn't able to do because there was no dial tone. I went back to her a second time and she seemed frustrated with me and told me I did something to the computer. I said " No I didn't" That's all I said her response was "Don't take that tone with me." I said nothing after that and she tried to do the very thing I did which was unplug the connections to see if that would help. She tried for about 5 minutes before the IT manager came over, looked at everything, and then checked the next cubicle. The girl who sat in the cubicle next to mine unplugged my connection by mistake when she was packing up the night before.  While waiting for the computer to reboot the energy then was awkward because she was trying to make small talk and not acknowledging that maybe the tone she had was wrong because she had to get up for a problem that wasn't my fault. So I felt at that moment it was time for me to go and I did it on my own accord. 

This is possibly the worst job I’ve ever had. There’s zero support. Training is all over the place. Not one single person is trained the same. They don’t have a set protocol and I’ve never worked with a company who doesn’t have an HR department. So management gets away with a lot. This is speaking for the SSR department specifically. You get told your dumb for doing something wrong but actually is the fault of trainer because they didn’t aim your properly. When you bring up issues in regards to training or in general. You get told that it’ll be fixed but it doesn’t get fixed or it even gets overlooked and thrown on the back burner. This place has an EXTREMELY HIGH TURN OVER RATE!! Beware. I promise if I  had known of this turnover rate I would have walked away. The SSR department seems to be the one department no one wants to be in. Management is barely in the office but their staff has to be in office. Makes zero sense. The Reps can talk to you every which way and they don’t get reprimanded for any of their actions. They Reps are the golden children of the company and they just are allowed to speak to you that way. The work environment in office can be hostile. You are allowed to hold a 5 minute conversation and then get told to get back to work and stop talking but then the ones who told you to stop speaking are the ones being loud. The passive aggressive IMs  and Chats you receive from management are wild. That fact that someone can even speak to you that way and get away with it is crazy. I don’t think the higher ups actually know what goes on behind the scenes. If they did I feel that would make the changes necessary but the seniority in the company will never allow them to lose the employees who’ve “been there” for years. My last complaint with this company is that when I was there the SSRs that left told me it was the money issue. You don’t get paid for the work you do. 

Dynasplint was a great career for the most part. I worked with neurological patients struggling with ROM (range of motion) deficits who could benefit from splinting. I was able to perform evaluations, fittings, and follow ups with all my patients. I also performed and managed all necessary office work from my home office. I have a real passion for people and helping those who truly need it. I was often the last hope for many of my patients as far as helping them improve their ROM. I loved being a light to their day and making our time together as enjoyable as possible. I very much enjoyed the flexibility and creativity this job allowed. My manager lived in Houston so I had to be very resourceful on my own for much of the time. The job required a very high need for extreme organization as well as time management and attention to detail. I loved the sense of teamwork and willingness to help from fellow co-workers. We would send daily emails and messages to be positive resources for one another. The most challenging part of the job was having to balance patient load and accounts visits regularly, along with performing all office work. I was in charge of obtaining all clinical and demographic information to verify authorization and coverage as well as creating and sending prescriptions to the doctors before fitting the patients with their splints.  This fact also helped me greatly strengthen my ability to multitask and do my very best in every aspect of the job. I was building a very successful clientele and patient load in my territory before the company wide layoff at the beginning of August.

A typical day at work would include, answering all incoming calls and transferring to the appropriate individual, completing daily spread sheets, relaying information to all sales managers and higher managers, make outgoing calls to collect demographic information from patients, shipping orders to patients or therapists, creating sales documents to satisfy insurance company's. I learned a lot from my co-workers and managers, I learned that at the end of the day it is not what you accomplished daily but how many people we were able to help. Management and I worked closely together to manage all territories across the United States, no issues at all with management. My co-workers were great, we were a close knit family and enjoyed what we did on a daily basis. The hardest part of the job would have to be keeping up with monthly sales numbers, the position was very fast paced and sometimes it was hard to keep monthly numbers up to upper managements standards. The most enjoyable part of my job was being able to help patients on a daily basis, I would love to get calls from patients that were praising what we did for them or how we helped them in their every day life.

As a Neurological Sales Consultant my day consists of evaluations of patients, collecting proper documentation for Insurance billing and fitting patients with appropriate splints to meet their Range of Motion goals. Conducting In-Services to appropriate medical professionals such as Physicians, Therapists, RN's etc. to identify specific needs of a particular practice or clinic. 
My direct managers have been wonderful. Their overall experience and knowledge of the product and territory have been extremely helpful and have always been available for questions and advice. Upper management at times has been difficult and stress inducing however its typically filtered by direct managers as to what is expected and needed. 
Work/Life balance is excellent and the flexibility to manage that is top notch. The company is all about helping people with Range of motion. Direct patient care is a must so must be willing and able to help patients with specific needs and be resourceful on how to fill those needs. Hardest part of the job is managing inventory and keeping track of necessary items in transit etc. The tools are there but at times it can be a struggle to get some specific items. 
Overall, Its a great company with great beliefs and ideas.You get to directly impact patients and there lives. If you thrive with sales, autonomy and flexibility and can get the job done this is a great place to work.   

August 6, 2013 myself and 500 other employees were laid off.  This was a 70% reduction in work force.  My hopes are that DSI will come back stronger and better.  DSI provides is a great product line.

I was a patient account rep and did medical billing and collections for my assigned territory.  Primary, secondary and tertiary insurances.  Originally I was assigned to the BCBS team and was with them for 3 years.  The last year I was part of the commercial insurance team and dealt with all commercial insurance carriers.  The last two years I was a telecommuter.

Management and co-workers were like family and I enjoyed working with them.  Felt we made a good team that cared about what we were doing and the patients under our care.

The hardest part of my job with DSI was keeping up with all the changes.  Medical policies for any particular insurance company could changed without us being informed.

I enjoyed being one who met my goals on a monthly basis.  I felt good knowing that I was productive and did my job well.

Field Sales Calling on Orthopedic Surgeons, Podiatrists, Physical and Occupational Therapists.

Met a lot of great surgeons, therapists, and patients-- best part of the job by far....

CONS:
But about Dynasplint:
No developed Marketing Department.
No Management support- essentially absentee.
Co-worker model at corporate very incestal. Supply Chain manager not equipped to manage supply chain but given job because married to sales manager for example.
Losing Market Share Daily
No R&D
30 Year old single very niche product line.
Many Competitors moving in as they see Dynasplint has not changed in 30 years.
Your patients, doctors, and therapists all look at you like you are trying to sell them something from the dark ages. It looks like medieval torture. Very dated and even has a shoulder product made of WOOD. How many medical devices do you know made of wood? exactly...

**** Doctors and Therapists only order because of You and your service, not the product.... ***

A typical day required me to provide in-services at physician and physical therapy offices for the sale of orthopedic products. My immediate manager was fantastic and I continue to have a relationship with him today.  I enjoyed the sense of independence and being able to plan my own marketing and strategy management.
The hardest part of this job was being able to sell products to patients and professionals that had contracts with insurance companies that we were in network with.  This often times created barriers to achieving goals.
I learned a good deal of how to accommodate and plan and how to give a good presentation.  I also learned a good deal about accountability, communication, follow through, and being a self starter.

I have worked for Dynasplint for the last 3 years and have had much success.  I have grown my territory by 18% and have achieved President's Club status each year of employment. The company is unfortunately not looking like it's going to make it and I need to take care of my family.  They have been the source of my motivation and a big reason for my success.  I have loved Dynasplint, I love taking care of patients and have gained several skills while with the company.  I have sharpened my needs based selling skills, closing skills and territory management skills.  I have attained a massive amount of contacts that trust me with their patients and would do business with me no matter where I am.  I look forward to bringing those skills to my next career move and I know the company I am employed with gain a huge asset.

Overall I had a very rewarding and enjoyable time at Dynasplint. The pay is fair for the work preformed. The company is open to suggestions from their employees. I really enjoyed the balance between helping patients, fitting splints and also selling to a variety of customers.
The down side is really not their fault. The insurance reimbursement component of the job is very hard to work with. You can be a stellar sales consultant, but if you cant get your units covered by one insurance or another, you do not get the sales and eventually more and more customers stop calling you.

Top Job Titles	Average Salary
Medical sales executive 48 salaries reported	$62,552 per year
Customer service representative 3 salaries reported	$20.67 per hour
Sales support representative 1 salary reported	$21.00 per hour
Medical biller 1 salary reported	$21.00 per hour
Authorization specialist 2 salaries reported	$20.00 per hour

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