inbound call center representative

technical lead

software test engineer

senior .net developer

data engineer

EXL Service

Working at EXL provided valuable exposure to a fast-paced BPO environment where attention to detail, time management, and teamwork are essential. A typical day involved handling administrative tasks, supporting processes, meeting strict deadlines, and ensuring accuracy while working under pressure. I learned a great deal about corporate systems, professional communication, compliance, and working within structured processes.

Management was supportive in providing guidance and performance feedback, although the workload could be demanding at times. The workplace culture encouraged discipline, accountability, and collaboration, which helped me grow both professionally and personally.

The hardest part of the job was managing high volumes of work within tight turnaround times, but this also strengthened my resilience and ability to prioritize tasks effectively. The most enjoyable part was gaining hands-on experience, developing new skills, and working with diverse teams in a professional environment that supports learning and growth.

Working at EXL has been a truly rewarding experience. The company's strong emphasis on continuous learning, performance excellence, and teamwork has helped me grow both professionally and personally. I’ve had the opportunity to work alongside dedicated and talented individuals who are always willing to share knowledge and support one another. The leadership is approachable and genuinely invested in the success and well-being of employees. I’ve gained valuable skills, from problem-solving to communication, and have consistently felt motivated to deliver my best work. The company culture promotes innovation and integrity, which makes every day meaningful. I'm especially proud of how EXL recognizes and appreciates hard work—there’s a strong sense of being valued. Overall, I’m grateful to be part of an organization that not only pushes you to grow but also celebrates your contributions. EXL has definitely played a key role in shaping my career in a positive way.


After over 20 years of commitment, the managers showed an uncaring and unsupportive approach when they dismissed me over one quarter of low production. The expectations had become increasingly unrealistic, prioritizing speed over the quality that once mattered. Loyalty and long-term dedication were disregarded without hesitation, replaced by rigid metrics that leave no room for humanity. The way my departure was handled made it clear that employees are treated as numbers rather than people.

Typical work day is making a lot of calls to get clients to send in their information. Then it’s writing up insurance audits to make sure that you are hitting your goals. Management is constantly telling everyone they have to work harder. The systems are always glitching and the quality team is off shore and finds or makes up ways to return your work so the incentive pay decreases. Low base wage and long hours. 

Pros
"Work Life balance is good but also depends on the team and the client that you are working with" (in 768 reviews)
"Good work culture : they don't force to sit in a room just do your work from any corner of the office" (in 221 reviews)
Cons
"Salary is very low apart from the process of rbs plus cab service should be for both sides." (in 513 reviews)
"Poor management and lack of project coordination." (in 269 reviews)

What is the best part of working at the company?
Amazing support and excellent leadership. Paid training. 

What is the most stressful part about working at the company?
Due date requirements. Getting on time report submitted. 

What is the work environment and culture like at the company?
Supportive, professional and good training resources

It's a solid company and they try to support their workers as best they can.  The pros out way the cons for sure. 
Being remote, they let you work pretty much from anywhere as long as you are not compromising security and doing you work well.

It's okay. Has a pros and cons like any other company. Need a lot of improvement esp with your equipment which is comparable to an old and abused PCs in a peso internet shop. Some managers need to be counselled or perhaps rehabilitated due to bad manners and maltreatment to some employees, they will talk behind your back! 

Communication is often unorganized, which can make the job you do hard at times. However, I had a great manager and the pay was good. I would've kept working there but I decided to pursue other career goals. It's a decent paying job to keep for a while.

I had a positive experience working at EXL. The company provides a structured environment with opportunities to learn and grow professionally. The training programs are well-organized, and there is strong support for skill development, especially for those interested in operations, quality, and learning & development.

Top Job Titles	Average Salary
Inbound call center representative 3 salaries reported	$21.50 per hour
Technical lead 1 salary reported	$225,000 per year
Software test engineer 1 salary reported	$5,171 per month
Senior .net developer 1 salary reported	$125,000 per year
Data engineer 1 salary reported	$115,000 per year

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