optician

optometric technician

front desk receptionist

optical assistant

front desk coordinator

EYE CARE CENTER

From day one there was not much training, methodology or regulations on assigned duties. We were thrown into the hot seat and expected to make no mistakes while picking up the slack of other overwhelmed employees. The doctors provide great patient care but quickly changed their business sense with the integration of a new young doctor into the office. Employee appreciation vanished, it was no longer a "family-friendly" work environment. Benefits were cut, time off was not allowed even for emergencies, working schedule and breaks changed according to management personal needs, immediate supervisor had zero management skills and occupied time in office for a second buisness, employee discipline based on supervisor's personal preference of employees, cameras were installed and we became micromanaged. There were constant miscommunications between staff and doctors with poor management. Chaotic management in general with having to report to several people daily but no "assigned boss". After a long employment I decided to leave after repetitive incidences with a specific doctor mistreating staff and calling them "trainable monkeys".

Looking back I did enjoy working for this company. It was my first real job and it taught me a lot of what I know today in the medical field. You could say this job built my foundation for working in the medical field. I would daily have to help check in patients, fit them with contact lenses or even train new contact lens wearers. I also assisted in helping those find the right pair of glasses. A pair glasses and can say alot!

I did enjoy my doctor and my office manager. They really did try me teach about the not only eyes but the medical field as a whole. They pushed to teach us new and changing ways of the eye field.

My co-workers were good, in fact I'm still friends with them today. Though we live many miles apart we do try and see each as much as possible. They were very good to me.

The thing I enjoyed most about that job was being able to help people see again whether through glasses or contacts. Seeing them smile with sight made that job very enjoyable.

The hardest was the parents who beat themselves up when they realized that there children needed glasses very badly, but I just let them know, the child didn't know they could see any better than what already were seeing.

I loved going to work every day. My coworkers and I get along great (thanks in large part to our hiring manager--she did a great job matching personalities) and we all work towards the same monthly goal. Each day, I check patients in and out for appointments, schedule follow-up appointments, make appointment reminder calls,  prepare charts for upcoming patients, order contact lenses, communicate on behalf of patients to doctor and vice versa, all and all a very busy clinic where time goes quickly! In my time there, I've become a contact lens specialist, and given extra responsibilities such as ordering office supplies, research marketing in the area, and coordinator office events and meetings. I've grown as a customer service specialist and I believe I received a generous amount of management training while in my position. Sometimes, it is difficult to handle the volume of patients we have while holding these responsibilities, but it makes the days go by quickly as well

Typical day at work begins with looking over scheduled patients to be sure insurance is in order, returning any messages received over night, and then progressing to dealing with patients checking them in and out while entering charges.  I prepare both a mid-day and end of day report for all charges.  Deal with other duties as needed.

I have learned to be a professional dealing with both staff and patients.  I am computer literate and feel that I am a good representative for our company.

I get along well with co-workers and am always willing to assist them when needed when I have available time.  I always talk with those my schedule might impact when I am asking for time off.

Hardest part of the job is to read illegible writing of co-workers when I am entering billings or checking insurance.  I also strive to be strong patient advocate while adhering to company policy.

The most enjoyable part of the job is interaction with our patients and being a problem solver.

If you want a meaningful career in optometry, I suggest finding a private practice to work in. If you just need a paycheck and this company is hiring, go for it, but don’t expect to stay long.
As with the other reviews, I can confirm that the culture of Eyecare center can be described in one word; “petty”. 
If you upset the wrong person (could be your boss, could be your boss’s best friend’s daughter who works in a different Eyecare center office) you will be hearing about it. In fact, everyone within a 100 mile radius of offices will hear about it. If they could make money off the gossiping their managers do they would be even richer than they already are, but they wouldn’t pay their employees anything more.
This company is absolute trash. Employee turnover is unreal. The workload is ridiculous. The patient care severely suffers, which is ironic because their slogan is, “Doctors focused on you”, although they really can’t focus on patients for more than 7-10 minutes at a time because Eyecare center insists on running patients through there like cattle.


If you’re thinking about getting a job here don’t. All the ladies at the front desk will talk about you, even if they do not know you or your life. On top of that you’re treated terribly. You have to do all the duties for the doctor, and it’s very little pay. You will never get any compensation or a raise even though you’re promised one after a year. I was sent awful messages by employees outside of work and on top of that took out of a position I had been working at for months, just for another position that was lower and all because they didn’t want to train me correctly. There is no on the job training and you will get dogged for anything you do. You’ll never receive days off because there is a point that will be held against you. After you take off 5 days off your fired. Very ridiculous if you ask me but that’s because the people who run it are unprofessional, and definitely not doctors I would want to see. 

To start out, the doctor I worked for was great, as well as my coworkers; I could not have asked for nothing better in that department. But, the management though, is absolutely terrible and there is no communication at all. It is truly sad/disgusting at how much favoritism is shown in the office. If you are not sitting around being chatty kathy talking about a wedding/kids/house, you will have a target on your back. And when you do, everything you do is “wrong”, but sit around and talk all day everything you do is oh so perfect and nothing is ever said. I was with ECC for 3 years and when the Covid-19 pandemic started, I was dropped just like another number; no valid explanation other than “Covid-19”. The office could use a major makeover and definitely a new manager. The current one is about as competent as a gerbil. So save yourself time, and run the other way.

What is the best part of working at the company?
Everything seems great when you get your foot in the door. They do supply uniforms they just take forever to receive. 

What is the most stressful part about working at the company?
The constant changes, the patients, 

What is the work environment and culture like at the company?
It's very busy. If you work well under pressure this would probably be a good fit for you. You are busy from the time you clock in until it's time to go home. I'm not exactly sure how I would explain the culture. 

What is a typical day like for you at the company?
Busy and frustrating at times. The phones ring constantly. Patients are coming in constantly. But with it being so busy, it makes the day go by very quickly.

A typical day at Eye Care Center was very organized and structured to help the technicians have a smooth transitions through patients. The doctors were also incredible to work with and the level of communication through employees of all levels was amazing. The most enjoyable part of the job was working as a team with the other technicians and being able to freely ask questions if I need confirmation on something. It was incredibly fast paced which may have been a down side for some but it made the work day go by much quicker. I learned how to use so much eye care equipment and caught on quickly, and I loved making patients feel validated/reassuring them that even if they had a problem that we had the best doctors who could make them feel well again.

Needs better management, my boss got angry because I was new and asked a lot of questions. I just didn't want to mess up. Your eyes are important and I wanted to make sure I did a amazing job but nothing I did would please my boss no matter what. The day I quit was because I just couldn't handle it anymore. This person talked down to me like I was 5 and would embarrass me in front of everyone. I was told I was not going to school when I asked. I don't recommend working at the eye care center in Jacksonville Nc. I don't know how they are elsewhere. Ever since I left this place I have been unable to get another job in eye care anywhere so I can only imagine the mess that's being said. I only wanted to follow my dream. 

Top Job Titles	Average Salary
Optician 1 salary reported	$16.00 per hour
Optometric technician 2 salaries reported	$15.50 per hour
Front desk receptionist 2 salaries reported	$19.00 per hour
Optical assistant 1 salary reported	$18.50 per hour
Front desk coordinator 1 salary reported	$13.00 per hour

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