banker

relationship banker

operations lead

bsa analyst

branch manager

East West Bank

What is the best part of working at the company?
The best part of working here is definitely the people. Day‑to‑day tasks can get busy, but having a team that’s supportive, approachable, and willing to help makes a huge difference. You don’t feel like you’re navigating everything alone, there’s a sense of collaboration that makes even the tougher days manageable. It’s the kind of environment where you can ask questions, learn from others, and actually enjoy coming in because the culture feels grounded and human.

What is the most stressful part about working at the company?
The most stressful part is just keeping up during the busier days. Things can get a little fast‑paced at times, and you have to stay organized so you don’t fall behind. It’s not overwhelming, but it does require good time management and the ability to switch between tasks smoothly. Once you get used to the rhythm, it becomes much easier to handle.

What is the work environment and culture like at the company?
The work environment is generally supportive and easy to settle into. Most people are approachable, willing to help, and open to sharing what they know, which makes day‑to‑day tasks feel lighter. 

What is a typical day like for you at the company?
A typical day is steady and structured — you handle your tasks, help customers or teammates as needed, and keep things moving at a comfortable pace.

•	Prepare documentation for moderate and complex loans on Commercial, Real Estate, HELOC and consumer loans.
•	Reviewed supporting entity documents and credit approval including conditions, provisions and covenants.
•	Ensured the loan request is in compliance with bank policy & procedure.  Confirmed proper flood insurance in place.
•	Order necessary documents such as, UCC search and any missing Supporting documents. 
•	Prepared lender’s closing instruction, Reviewed executed documents for accurate funding/boarding in a timely manner;
•	Reconciliation of estimated closing to ensure they meet all applicable guidelines, Ensured contingency items were resolved or
•	Proper approval provided, HUD-1, Coordinate with Title Officers and Escrow Officers for closing/funding and answer inquires and 
•	Follow ups, balance general ledger, handle rejected items, Order tax service using Lereta, order customer checks using Harland Clark. 
•	currently using Fiserv, Navigator, Encompass.

A typical day at work is coming in to work about 30 mins before opening to set up workspace and prepare cash drawers. Taking care of customers is number priority before doing any other work. When it is not busy, I will do daily reports and file documents. As it gets close to end of the work day, I will start balancing my cash drawer to make sure everything is not short or over and start scanning the day's worth of transactions onto the system. We do the closing procedure before leaving work. I've learned so much banking materials during my time at East West Bank, but I felt like there was no advancement for me to learn more due to lack of management. There was too many work dramas and would have lack of teamwork at times when coworkers are clashing and not getting along. I've gain a lot of customer experience and problem-solving skills during this job and have taken a lot of knowledge from there.

I have been working at East West Bank  for over 2 years, and while there are some positive aspects, there are significant areas that need improvement.

One of the main issues is the lack of transparency from entry-level management. Important decisions are often made without clear communication or explanation, leaving employees feeling out of the loop and undervalued. This lack of openness creates an environment of uncertainty and mistrust.

Additionally, supervisor has been consistently rude and unapproachable. Often give harsh tonality and unprofessional manner, which negatively impacts team morale and productivity. It would greatly benefit the company to invest in leadership training to foster a more supportive and respectful workplace culture.

Overall, while there are opportunities for growth within the company, these issues need to be addressed to improve employee satisfaction and retention.

I consider myself an expert in all types of banking needs. I learned many things while working at East West Bank. For example, I would try to build a relationship with each customer by calling them once a month. And by doing so, I had many great customer experiences. The hardest part of my job however was when business was slow, customers would hardly come in. But during those times I would reach out to my customers by following up with them with warm calls and also would make cold calls with a list that was provided to us. I became very successful. I had brought my clients back and I developed many great trusting relationships and future ones as well. It was very important to know that I was able to have my clients depend on me and trust me with their money. However, the most enjoyable part of my job was working together with my co-workers. We all worked so well together, helping each other out to meet our personal goals and the branch goals. It was a wonderful experience.

Working at East West Bank has been an absolute pleasure. One of the most rewarding aspects of my experience here is the incredible people I get to work alongside every day. Their support, collaboration, and camaraderie create a positive and motivating environment that truly makes coming to work enjoyable.

Moreover, the benefits offered by the company are good, providing a sense of security and well-being. From healthcare coverage to retirement plans EWB ensures its employees are well taken care of. 

Additionally, the emphasis on maintaining a healthy work-life balance is evident, allowing me to excel professionally while also having time for personal pursuits and family.

Overall, I couldn’t be happier with my decision to work here.  The combination of fantastic colleagues, excellent benefits, and a supportive work culture makes it a standout choice for anyone seeking a fulfilling career experience.

I really appreciate how my co-workers assistant me when I was still in East West Bank. However I cannot say the whole working environment is good enough.... And all the equipment there are really old school. Since we only have TWO money-counting machines at whole branch, I had to stand for a long time every day, because I needed to run around frequently to use the only one or two money counting machines. And then one of the money counting machines broke down, and there was only one money counting machine in the entire bank office that could be used, and this machine was constantly breaking down. I think these situations create great inconvenience for the staff.

As a result of standing for 8-9 hours a day, I ended up with severe damage to my lower back. In general, the good memories I have from this job are only because of my lovely colleagues, not the work or the company itself. 

My time at East West Bank was not what I hoped it would be. The workload kept increasing while support and resources stayed the same. Communication from leadership was often unclear, and decisions felt disconnected from what frontline employees actually needed. Growth opportunities were limited, and it was difficult to feel valued when feedback was rarely acknowledged.

The environment can be stressful, and the expectations don’t always match the compensation or the tools provided. I learned a lot from the challenges, but the overall experience was more draining than rewarding. I hope future improvements focus on employee support, transparency, and fair workload distribution.

It took me a while before posting this because I wanted to see if the frustration would fade with distance, but it didn’t. Working at East West Bank felt like dealing with constant mixed signals, priorities changed without warning, instructions contradicted each other, and “urgent” tasks piled up with no clear direction. Communication gaps were a daily issue: updates didn’t reach the right people, teams weren’t aligned, and accountability shifted depending on who was available rather than who was responsible. Some days were overwhelming, other days were spent waiting for decisions that never came. Even after stepping back and reflecting, the same problems stand out clearly, and the experience still feels more draining than developmental.

What is the best part of working at the company?
The coworkers, easily. They’re the unofficial crisis‑response team, the translators of unclear direction, and the only reason the day doesn’t spiral into pure entropy. 

What is the most stressful part about working at the company?
You’d start a task only to find out later that priorities had shifted again, and you often find out something changed only because someone casually mentions it in passing.

What is the work environment and culture like at the company?
Some days feel like a group project where no one got the same instructions.

What is a typical day like for you at the company?
Meetings often end with more questions than answers, and follow‑through sometimes evaporates the moment the call ends.

Top Job Titles	Average Salary
Banker 27 salaries reported	$19.83 per hour
Relationship banker 7 salaries reported	$22.18 per hour
Operations lead 6 salaries reported	$24.04 per hour
Bsa analyst 1 salary reported	$27.00 per hour
Branch manager 5 salaries reported	$91,200 per year

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