member services representative

teller

loan officer

branch manager

loan processor

EastRise Credit Union

I have worked in the food service industry, retail, banking and management and NEFCU is by far the best employer.  They train you to feel confident in your abilities, empower you to challenge yourself and encourage you to grow with the company.  Management is personable and really takes the time to listen and understand. They offer an environment with a great work/life balance. There are many great benefits and the medical/dental insurance offers the lowest premiums compared to most other financial institutions in the state.

I am proud to say that I have worked for NEFCU and members are proud to say that they do business with NEFCU.

Not a great place to work. Management is shady and untrustworthy. Its very political here and if the old white managers here don't like you then you will not succeed here. None of the senior managers are approachable people at all. They all drive their expensive cars and boats while paying people terrible wages. Funny that none of them own this credit union or started it but still feel like they should get paid $150k plus salaries but tell you that $1.50 an hour raise is plenty fair. Also funny that they are the biggest mortgage lender in the state but have no program for employees to help them get a home. (covering closing costs). Most of the costs are just big profits for them!

Your coworkers will be the best people.  The benefits are great!! Paid vacation is very generous. Remote work was nice, but it isn't available to everyone (it depends on how far you live from the office and your role). The downsides are poor management practices.  Job tasks are not divided fairly.  Expect your manager to play favorites heavily if they don't like you. Good luck because HR will not listen.  The company also penny pinches on tools while expecting top-level productivity.  Management talks a good game, but is ultimately toxic. 

There are great people who do great work here, unfortunately upper management has poor communication and lack of understanding and respect for lower level employees. There have been some efforts made to support inclusion, but it's all for show - senior leaders clearly don't genuinely care. They say they promote within, and they often do, however there isn't enough support once transitioned and then the employee is blamed for under performance. There's a clear disconnect between what they say and what they do. 

I worked at NEFCU for a little over 2 years. I was treated very unfairly by upper management. Degrading comments, hostile work environments, and inconsistent recognition. I was promised to be moved into a different position four times throughout my employment term, and was given various excuses as to why I was not advancing with my career. There is very little room for any sort of career movement/advancement at this particular branch, I cannot speak for other branches of this credit union.

While the opportunity is there, the culture is very high school-ish. Some managers are good, others not so good. Some people with a title of Manager are treated differently from others. Ethics are sometimes enforced, other times used against the employee. 

Beyond the above, there are some really good departments to work in, and the company is worth a shot, if they can clean up the management issues.

Nefcu is a hostile company that will never change. It starts with HR and senior management and trickles down from there. No career advancement, everyone’s stuck in their ways, it feels like a big bank but not in a good way. 

NEFCU is an amazing place to work.  You are truly valued for the work you do, all other employees are friendly and helpful, and NEFCU has many rewards for employees - raffles, events, staff functions.  Personal, small-business feel, able to create relationships with management and other co-workers.

NEFCU has changed so much in the past five years.  Lots of new jobs and new faces.  CEO seems to care and really listen.  Head of HR is glowing up the culture and making a difference.  Pay is solid and benefits are amazing.  It gets frustrating when we don’t have enough staff but I think that’s all over.

I was fired after expressing to the Brattleboro branch manager that I needed therapy for my mental health. 
I was misgendered everyday by the branch manager after correcting her multiple times. 
They do not care about employees at all, even though they will preach it in orientation. 

Top Job Titles	Average Salary
Member services representative 19 salaries reported	$23.68 per hour
Teller 11 salaries reported	$20.48 per hour
Loan officer 7 salaries reported	$30.18 per hour
Branch manager 3 salaries reported	$69,349 per year
Loan processor 4 salaries reported	$24.12 per hour

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