behavior technician

outpatient therapist

behavioral health counselor

aba therapist

support specialist

Easterseals MORC

This is a great place to start your career. The supervision is fantastic, and the training opportunities are fantastic! The offices are well furnished and feels pretty cozy. There is so much to learn and you'll have exposure to it all. There are tons of great benefits including low-cost health insurance (BCN, BCBS), flex spending, yoga, and Zumba taught by staff, and wonderful & caring staff throughout the agency. They also do TONS of community development and participate in a lot of volunteer opportunities. It's just a great place to work that shares a common goal to improve the lives of others. The challenge as clinical staff (therapists, case managers) is that the work is very fast-paced, high intensity, high caseloads, and high productivity expectations. You rarely have downtime and there is A LOT of paperwork and bureaucratic policies. They have a generous time off package and encourage you to take them. If you're looking for a lot of flexibility, they may accommodate you. The hours are set, but you have some flexibility, but it will nowhere near private practice flexible. 

Overall, great atmosphere, great resources/training, great supervision, and lots of opportunities to learn, however, there aren't too many opportunities to advance unless it's a supervisor or program manager. 

The caseload is ridiculous.  Always taking work home to complete afterhours and on the weekend.  Was told to abbreviate and shorten my notes, that I was too detailed.  The EHR is a joke.  No way to distinguish if an individual called or requested medication.  Good luck to the individuals trying to get ahold of someone to request a refill.  So, I feel guilty and tell them to text me when they need a refill so they won't run out of medication.  Trying to get the individuals signed up for the patient portal is hopeless.  Very few case managers know how to do this.  It seems like that should be part of the process of enrolling a patient with ESM.  Requests for medications should be part of the EMR and not sent by email, where they get lost. Management lets the psychiatrists work from home but NPs need daily permission to work remotely, even when all or most of the patients are scheduled for telehealth.  So, they want you to waste 50 minutes in the car each way, to drive to Southfield to see the patients telehealth.  Management doesn't care about the staff, their needs, or work life balance; only that they are in control and micromanage you.  They could care less about the 500 patients on your caseload that are not getting exceptional care but not for lack of trying by the providers.  Most of the staff is approachable and is trying to provide great care.  Only a few case managers are unreachable most of the time.

The job of working with the kiddos is extremely rewarding and a lot of fun. What is not so fun is having to constantly look over your shoulder and watch your back because you can’t trust anyone your around. Other techs are rats for management, management will make you feel supported then stab you in the back when you’re least expecting it. I really enjoyed my time here until there was a shift in management in early 2022. Since then turnover had gone way up. They lost a large number of amazing employees, both techs and supervisors. I don’t know why HR turned a blind eye to their and didn’t ask any questions. But because of this it created a very hostile environment to work in. 

If you’re able to follow what the supervisors say without asking the tough questions that raise eyebrows, this is the place for you. As soon as you step out of line or go against the grain, you are immediately ostracized and marked. You’ll be able to feel the tension the moment you walk into the building. I’ve seen it happen to numerous people, myself included. 

What is the best part of working at the company?
The overall company has its benefits. I didn’t mind working with clients and help assisting with them. Sometimes it who your working with the makes or break a job. People can definitely make your job harder than it needs to be. 

What is the most stressful part about working at the company?
This  is a very fast paced office setting and being in the clinic can be stressful trying to deal with the clients and coworkers. I had to  assist with the lab, pharmacy, nurses and case managers and if I didn’t prioritize my work from the most important to the least, I’d find myself overwhelmed. The phone was kind of stressful as well because the clinic received a tons of calls and you had to call clients back before the end of the day so sometimes I felt like I would work overtime even though easterseals does not offer overtime. 

What is the work environment and culture like at the company?
The work environment that I worked in was terrible because of one employee that never worked. She called off all the time, sleep at her desk, never did any work, and came in late. Unfortunately, the managers never did anything about so I left. 

What is a typical day like for you at the company?
Everyday was busy and stressful but I managed.

Easterseals Michigan is a truly Innovative organization that promotes and values respect, accountability and community partnership.  Employee well-being is a top priority, and Easterseals clearly cares about and invests in its workforce.  The benefits and professional development opportunities offered are second to none, and Easterseals compensates its employees fairly and in line with the market.   Easterseals offers a truly family-friendly and flexible work environment, and is recognized as one of the top non-profit service organizations in our industry.

Because innovation is a core value, and our industry is constantly changing,  Easterseals continuously looks for ways to improve service delivery.  This means a lot of change management, as we work in a fast-paced and ever-changing environment.  That being said, the rewards are amazing as we make a profound and positive impact in our community and the lives of the individuals and families that we support every day.

We are very team oriented, and I have amazing, supportive co-workers.  The Easterseals purpose and strategic initiatives are known to all, and leadership is extremely knowledgeable and supportive.

This company has potential to be great. The people who work here love what they do. Almost everyone is nice. My direct management and management for my program are terrible. They are tone deaf to their employees concerns and I believe the CEO would be disappointed if he knew how sloppy things were done. My manager has said some condescending things about my position that do not reflect our mission statement. The phones are an absolute mess, new case managers receive zero training, and there seems to be a lack of accountability for higher positions, forcing “lower” positions to take the brunt of all the hard work. My team is never told “thank you” or “great job” but management is very quick to point out everything that is done wrong. Morale is very low on my team. Again, this review is only reflective of my team and what I see at my location. I know this company has potential if you could get some management in here that actually listened to what their employees had to say instead of accuse their team of complaining all the time. 

A typical work day existed of 4-6 hours of face to face contact with consumers, and  a minimum of 2 hours drive time.   At least 2 or more meetings with on staff doctors, 1 or more crisis interventions, advocating with community resources and 1 or more hours of paperwork. Several trainings were offfered on a daily basis by logging in to essential learnings site as well as in house trainings. The management staff was supportive and active.  All team members were supportive as well as having a very supportive  support staff. The hardest part of the job would be unexpeted crisis that might occur 2 or more times a day or unexpected consumer hospitalizations at the end of the day which could cause as much as 3 or more hours after work time and an additional hour or more of paperwork. The most enjoyable part of the job was being able to make a difference in some of the consumers lives.

My biggest complaint is the management. They continuously take on clients with already overburdened staff who report burnout and disliking their work. The training is poor and management almost never interacts with you in any meaningful way. You’re on your own.

When they decide they want you gone, they will manage you out and nitpick everything while more favored employees get away with everything. You better not do anything wrong or you’ll have HR breathing down your neck. 


Other than that, a lot of “fake positivity”, pizza parties, corporate culture, and “we’re like family”. All at the expense of worker well-being and client warm handoffs. Backhanded behavior and cliquey nonsense with numerous double standards. 

They’re a business more than a helping profession. Some of it I can understand, but the office culture isn’t healthy. Turnover rates are high with constant chaos and unrealistic expectations for staff. You will get burnt out. 

Typical day start at 8 am and shift is over technically at 4:30. However, that depends on your caseload, work that needs to be completed, emergency situations with individuals. 

The job itself gives you a great opportunity for a variety of new experiences and perspectives. Management depends on departments and also on the supervisor, there are some that leave you to making sure all of your work is completed and others who are micromanaging. 

The hardest part of the job is your position is salary, any hours you have to work over to make sure you meet Medicaid and OCHN’s requirements are not paid for and happens frequently and more than 5 hours are typical per week. 

The most enjoyable part of this job is meeting with individuals in person, building relationships and seeing your work progress and change lives. 

This company does not care about the wellbeing of their staff or clients, only about money and stretching people to unrealistic expectations. The turnover rate is high. They think adding bonuses when doing more work than what is reasonable will help but then the bonuses are taxed to death so there really is no extra compensation. Leadership does not care and they are fake to your face. This company will never improve if they don’t fix their two faced, gaslighting, apathetic supervisors and management, as well as HR. Also the CEO couldn’t care less about you as he has said about people leaving “if you don’t want us, we don’t want you” in a quarterly meeting. Maybe care more and people will stay - fix the issues with actual solutions! 

Top Job Titles	Average Salary
Behavior technician 5 salaries reported	$20.05 per hour
Outpatient therapist 4 salaries reported	$60,000 per year
Behavioral health counselor 2 salaries reported	$67,000 per year
Aba therapist 8 salaries reported	$20.18 per hour
Support specialist 1 salary reported	$17.50 per hour

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