pest control technician

residential sales

account executive

branch manager

technician trainee

Ehrlich

Working at Ehrlich Pest Control was a challenging experience, and unfortunately, not in a way that fosters growth or motivation. While the job itself has potential, the environment created by management and office staff makes it difficult to thrive.

One of the most frustrating aspects has been the lack of respect and support from leadership. For example, when field staff raise concerns about unrealistic scheduling or safety issues, they’re often met with dismissiveness or vague promises that never materialize. There’s little to no follow-through, and it feels like decisions are made without any input from those actually doing the work.

The office staff can be equally unapproachable, frequently showing impatience or indifference when technicians call in with urgent needs or logistical problems. There’s a clear disconnect between departments, and it creates unnecessary stress and delays.

Compassion is sorely lacking. I’ve seen colleagues struggle with personal emergencies or health issues, only to be pressured to return to work prematurely or made to feel guilty for needing time off. There’s no real effort to accommodate or support employees during difficult times.

The work-life balance is virtually nonexistent. Technicians are expected to work long hours, often with schedules that stretch well beyond what’s reasonable. Days off are hard to come by, and even when you’re off the clock, you’re expected to respond to messages or pick up extra shifts with little notice.

The expectations and workload are oppressive. You’re expected to hit aggressive performance metrics while juggling a packed schedule, dealing with customer complaints, and navigating inefficient systems. There’s little recognition for the effort, and burnout is common.

In short, this position demands everything from you—your time, your energy, your patience—while offering very little in return. If you’re looking for a role where you’re respected, supported, and given room to breathe, this isn’t it.

Pros:
Industry Experience: You gain hands-on experience in pest control, which can be valuable for future roles in the industry.

Autonomy in the Field: Technicians often work independently, which can be a plus for those who prefer minimal micromanagement.

Customer Interaction: Opportunities to build relationships with clients and make a direct impact on their satisfaction.

Cons:
Lack of Respect from Management: Concerns and feedback from field staff are often ignored or dismissed, leading to low morale.

Poor Support from Office Staff: Communication with dispatch and admin teams can be frustrating, with little patience or cooperation.

No Work-Life Balance: Long hours, unpredictable schedules, and pressure to work on days off make it hard to maintain personal time.

Lack of Compassion: Personal issues or emergencies are met with indifference, and time-off requests are often denied or guilt-tripped.

Oppressive Workload: High expectations with little recognition; technicians are expected to meet demanding quotas while managing packed schedules.

Limited Career Growth: Advancement opportunities are unclear or unavailable, especially for those not favored by management.

Stressful Environment: Constant pressure to perform, combined with poor internal communication, creates a toxic work atmosphere.

There is little room to advance unless a manager quits.  The pay is enough to live off of but your annual raises are 2-3% a year average pay starting around 16.50-17.00$ After you get your annual increase they then reduce your incentive income aka “commission” to off set anything more you would have made.   So you just get stuck being paid the same. Each month they have a new app or protocol your supposed to adhere to. The routes can be stressful since it’s your job to schedule them, reschedule them, call them, accept emails, fill out reports, order, sell, deliver, and basically do all aspects of a pest control company out of your company vehicle. You will be given a company android that bugs out more than the pests your trying to kill and it makes it truly a joy to fill out emails and app work orders that are also bugged. But they are 97% efficient at least the training videos claim them to be.  Work life balance if you have a family is just sad.  If work is your life you will find balance. Taking vacations results in you having to do the jobs you did not do on already full days when you return.  Now that I got all the negative stuff out of the way. This job can be enjoyable with a great way to network with a vast variety of cliental. You are in a sense your own boss while your running your route. You get a take home truck, gas card, a uniform allowance, no one bothers you as long as you do your work Aaaand all of the random email app downloads and compliance things they send that apparently always have a dead line.  The job has potential.   But they first need to fix the schedule situation.  Which is your job. But when you set the schedule a new fancy system with an algorithms will mess it up and you have to call us every day to fix it because you don’t have the authority to do it yourself even though everything is your job.  The pay situation is unacceptable for the amount of work added continuously.  I am currently employed and am only here because I lucked out and have the best manager out of all the branches.   So that leaves all of you inquiring about this job in a bad situation.   But this was my honest review  good luck and wait until you find out what the call center does on the regular to you.  You will love it!

I worked at this company for well over 15 years ago and it was always about taking care of the customer's needs. Solving the customer's pest issues. Now it is just about making the company as much money as possible. They overload the schedule to make it almost impossible to complete all of the services on your day. Some days when you get off work you really wonder if the company actually cares if the customer's issues were addressed or if they just want to take the customer's money. 
Corporate continues to put the customers on the back burner by now changing the way things are scheduled. They take away pre-scheduling with each individual customer and giving them a date with a two hour time frame. Now they are not alerted to their service date until the week prior and they are given an 8-5 time window. How is this good customer service? You are right it isn't good customer service.  
Corporate makes these changes without actually asking the specialist who these changes actually effect. They get to sit at their desks while the Specialist is the person who is face to face with the angry customers. 
I think if the countless VP's, Corporate Do Nothing Positions would actually ride with a Pest Control Specialist for a week they would not be able to keep up. Then they might actually know what it is like to work in this horrible "NEW" Ehrlich. 
I would not recommend this company for someone looking for a job. I would also not recommend this company for someone looking for pest control.


I have been at Ehrlich pest control for four and a half years. During that time, I have missed watching my kids grow up. I am constantly working and under the gun to sell. No matter how busy my day is, my manager never fails to make it busier. When I called off for a family emergency, I was told that my route could be taken away. At the office I work out of, threats seems to be the norm. This job is only about the money and making management look good. The District Manager talks about how important family is and then is not understanding in situations involving my family. I have been unhappy at this company, at times even suicidal. If you are an honest family man who loves his family, Ehrlich is not the place for you. I find myself trying to get out, but trying to maintain a business portfolio so overwhelming I can't get to interviews. There is no balance between work and family. I live in constant fear being let go, of being on call, of having a manager that is uncaring and doesn't even want to manage (by his own admission).

A typical day changed from I first started working there.  I used to love my job. It was challenging.  Changes were made then and the Customer Service employees became part of large call center.  Change is good, but this change took all our responsabilities away and became just answering inbound phone calls for the most part.  My job went from mutli-tasking to basically one function. I am a people person and get great satisfaction helping others.  I have great Customer Service Skills and have more skills than just answering calls all day. Although I understand being on the phone is part of Customer Service, I need more.
Workplace Culture was good, wide variety of cultures.
Management was okay, but some act like they were in High School.
I'd have to say hardest part of job was feeling like I was chained to my desk.
What I love most is doing the best can to help external customers as well as internal.

You will be dealing with constant issues, from techs being late to missing appointments or even rescheduling without notice and then the customers call upset and the only option they give you is to reschedule the appointment. No accountability towards the techs Missing appointments. The only pay increase they will give us 3.5% which is a joke considering the amount of stress you are dealing with. On top of that they are constantly sending emails patting themselves on the back stating they had record profits in the billions but will not budge on your pay. Now they are adding more work to the work for agents requiring them to make sales to customers by using bait and switch methods by offering a free whole home inspection. Which is really just for them to come out and sell more services to the customers. Do not work for this company, it is a giant monopoly

What is the best part of working at the company?
The benefits are superior! You cannot ask for better health insurance, dental insurance or even short term disability insurance.  It's the best in the industry

What is the most stressful part about working at the company?
the most stressful part was trying to juggle my route.  I had a specific route and the boss would call and tell me I had to go here or there.  I couldn't service my monthly customers. Most of the time, I was having to fix what another technician didn't. 

What is the work environment and culture like at the company?
It was ok, except for this manager that thought he never everything, and honestly, didn't know anything.  I have 20 years of experience in the pest industry to have a supervisor that knew very little telling me how I needed to do my job. He caused much unnecessary stress

What is a typical day like for you at the company?
total chaos!  Half the time, I would begin the day, then before I could get to lunch, it was all messed up.

Local management made my time there easier. Supportive and made me a better tech. Good crew. Plenty of o.t during summer. Hardest part of the job is the hours. I've grown a customer to it. Overall everything else was great. As far as cons what place doesn't have them. Staff made things more fun. I do strongly implore in having the calls go to the local branch rather then out of state. The most important thing is to fix the fuking scheduling. Yes i spelled it wrong because i was unable to acutally spell it out due to the swearing. LOL. Scheduling that's the only big problem and o.t during the summer which can burn you out.

Ehrlich has good benefits and good job security but is poorly structured to provide needed time off. In my district on a staff of 14 technicians, only one person could take vacation at a time, two in emergency situations. 
Advancement was limited. You could become a higher level tech but moving into management or lateral moves away from service tech was difficult if not nearly impossible.
Management cared little about a work-life balance. They did however hold my position for me past the allotted time frame for FMLA when I had knee surgery so I am grateful for that. 
I would rate my over 12 yrs with the company about a 6 out of 10. 

What is the best part of working at the company?
There is no best part for working for this company.

What is the most stressful part about working at the company?
Unrealistic work expectations, managers will throw you under the bus for everything, clients won’t take responsibility for their actions and blame you for their failures that they should be addressing themselves. Work life balance is nonexistent. Scheduling is all over the place barely anytime off. 

What is the work environment and culture like at the company?
Work environment and culture is completely toxic. Managers don’t care about scheduling and will throw you under the bus to save themselves and won’t defend you from clients who won’t take responsibility for their own failures.

What is a typical day like for you at the company?
Long hours. Unrealistic expectations from managers and clients.

Top Job Titles	Average Salary
Pest control technician 6 salaries reported	$19.67 per hour
Residential sales 2 salaries reported	$65,000 per year
Account executive 2 salaries reported	$75,000 per year
Branch manager 1 salary reported	$114,000 per year
Technician trainee 3 salaries reported	$20.00 per hour

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