dentist

dental hygienist

dental assistant

office manager

business assistant

Elite Dental Partners

I am writing to express my concerns regarding my recent work experience with the company. Unfortunately, I found the organization to be highly unstructured, which was disheartening as a manager.

From the outset, I had reservations about the company due to the lengthy month-long delay in communication following my interview—this was my first red flag. During the interview process, there were discussions about the lack of organizational structure, yet I was led to believe that I would be joining a top-notch team based on the Elite group's presentation of reputation and the quality of the office environment.

After accepting the offer, I encountered further issues. Initially, there was confusion about which office I would be assigned to, and even after being introduced to the team I was to manage, the location was changed without notice. This lack of clarity continued upon my arrival; there was no permanent doctor at my assigned location, and the staff had been operating without direction for over a year, leading to significant disorganization.

Additionally, communication from my Regional Manager was inconsistent. I was instructed to be at a specific location one week, only to be told later that I was not supposed to be in the office yet. This pattern continued throughout my onboarding, with delays in responses to emails and a lack of clarity about my training, and schedule. The training itself consisted of a two-week module filled with basic questions that felt inadequate for my role. 

A particularly troubling moment occurred during a team meeting where staff were placed under undue pressure, and I found myself unfairly blamed for issues that were well beyond my control, and greatly over exaggerated, particularly given that I was still in training. I learned during this meeting that the office had been facing financial difficulties prior to my arrival, which contributed to my feeling of being misled about the stability of the team and organization.

In summary, my experience has left me feeling deceived and disillusioned. The disorganization I encountered raises serious questions about the company’s structure and management. I hope this feedback can contribute to improvements in the onboarding and management processes for future hires.

My time at Elite was okay, The company has great benefits, but the structure is all off. My manager would scream at me if I forgot to collect a patients copay. Elite is all about the dollar, not patient care. This dental corporation is about money, this company looks at patients as a money sign. I felt very uncomfortable working here, I hate working for a dental office who only looks at their patients as a money sign and just ignore patient care. Worst job of my life. It’s like a chop shop, long hours so you can get your monthly goal, because this company is money driven. Never work for a dental Corporation, the company tells you all these good things and try to throw good benefits at you but that doesn’t take away from how this office and company treats their patients.  Once my office manager found out the patient didn’t have enough money or have their copay for their visit she would dismiss them and get a very snotty attitude with the patient and the patient felt that. Instead of being understanding and working something out with the patient she will just brush them off and have me deal with the patients.. I would talk with the patient and tried to workout a payment plan so the patient could still get the right care, I would ask patient to put 50% down and at their next appointment pay  the remaining 50% to finish their procedure. When I did stuff like this I would get yelled at and my other counter parts that work with me upfront would get yelled at too..Elite  never puts the patient first.  A lot of times the manager would bill the patient before receiving payment from the patients insurance company, the patient would pay the due amount and once the office manager received the payment from the insurance company the insurance company paid less than what was told to the patient so now the patient is charged even more, and now the patient is anger because the patient felt they paid their copay. We lost a lot of good patients due to the office manager money hungry motto. I would never recommend working for this company. No one is ever on the same page.. the managers call the shot when none of the managers of this company have dental background.. You can’t manager a team of dental staff when you have no clue On what responsibilities a dental assistant or a dental hygienist does on a day to day basis, it’s like just get the patient in and out... 

I would encourage anyone thinking about working here to ask a lot of questions before accepting a position.

During my time with the company, there was a lack of leadership, communication, and support. The office went months without consistent management, and there was a high amount of staff turnover during the short time I worked there. This made it difficult to maintain a stable and organized work environment.
Patients also were also starting  to catch on and complain about the lack of everything good and professional in the office since the previous dentist retired.
Employees were often expected to take on responsibilities without proper training or clear direction, making us look unorganized and dumb infront of patients. Concerns brought to management were frequently ignored or not addressed in a meaningful way. Communication between leadership and staff was poor, which often left employees confused about expectations and procedures.

As a licensed dental professional, I believe it is important to work in an office that values proper training, accountability, teamwork, and respect for professional standards. Unfortunately, that was not my experience. 

I appreciate the experience I gained, but the ongoing issues with management, communication, staffing, and organization ultimately led me to leave. Anyone considering a position here should carefully consider whether the level of support, training, and workplace culture meets their expectations.

The idea that a dentist can find a DSO that will provide the business support that is needed without giving up their clinical autonomy is a winning business model. This is the reason for the company's explosive growth. The opportunities are plentiful, and the experience of creating systems and processes exists for nearly every team member

One area needed improving though, is the culture of the home office (or support center as its called). Some departments are employee first and support a work/life balance allowing team members to work from home when needed, and maintaining a collaborative mindset in every  aspect of the role that is done. Other departments are a punch the clock, task driven monotony that requires regular long hours and 7 day a week work...with not even a thank you or "great job" to be given. 

In today's working world, having a stuffy office environment where the idea of employee first, modern office cultures is simply saying "no ties" is not always going to get you the best recruit. Pay seems way out of whack as well, some people/departments are supremely over paid while others are supremely underpaid. This is common.

With that said, the dedication and passion of your peers make up for any shortcomings. Everyone is pleasant to work with, but its a shame seeing some get  burnt out so quickly.

Think outside the box, don't build another one around the one your already in.

EDP had a great concept when they began but they grew too big, too fast. Now they are playing catch-up and the issue is that they have people in positions that are inexperienced and are treating the people in the offices like they are below them. My office is an established and successful practice that is being driven into the ground. I have ZERO support from management or any support center staff and frequently do not get any responses on my request for help or fixing issues. Senior management is non-existent in actually helping to make things better and that is shown in the constant turnover of seasoned employees. My heart is broken that this wonderful office I have worked in for years has completely changed due to the disorganization and greed of this company. There are exceptional people in the offices and if upper management could take the time to listen and see what they are up against on a daily basis, they could implement some real changes to help improve the morale and culture of this company. It seems that they are not willing to change, only to do what is necessary to make more money, and because of that they are compromising the care and service to their patients that a lot of offices, like mine, have always provided. I do not believe this company can turn things around which is unfortunate because they had all the potential to be really great. 

I have had experience working in a corporate environment for many years but nothing has been as horrific as working for Elite. You get no support and one regional manager in particular likes to belittle you as if you were a child. I have never had a worst experience as Elite Dental Partners. The upper management in corporate is one of the worst. Workplace culture is really bad, great people are working with what scraps they are given and the managers of the offices are burnout, overworked, purely because no one wants to work with the upper management that has made that place horrible. When I first got there I was met with some friendly managers, DAs, hygienists, and doctors from other offices to help with training and the message I got from them was they were burnout, overworked, and understaffed. The staff that would come in would see all the chaos and change their mind quickly about wanting to work for these dental offices. They would not get approval for help and basically said you are on your own. I have yet to meet a person that was truly happy there and that is sad. The only good thing I could say is that I happened to work with a good team that really did try hard to make it a good environment under all the bad circumstances.

Worked as a cleaner for 3 years.
The pay and flexsible hours were great!

I was hired by EDP to work at a dental office. The dental office and staff were great, but EDP wasn't a great employer/business to work for. 

Why I don't recommend Elite Dental Partners. 
Wasn't an option to get direct deposit for cleaners, even though the whole office got direct deposit. When I asked EDP why "cleaners can't also have direct deposit" the answer was just "because we don't do that." Not that EDP couldn't, but just that they wouldn't. 

Because direct deposit wasn't an option, I emailed my invoices and was mailed checks. The issue was that the lady doing payroll sent out my checks not within a consistent time frame. I ended up waiting weeks after my payments should've arrived by mail, because of her inconsistency. 

Another reason. The communication with EDP was not consistent. There were times where my emails weren't responded to. 
There was also a time after I left the company that I needed information for a new job from EDP. I emailed them regarding my situation. My email didnt get responded to. When I called EDP they literally said that "helping me wasn't a priority". 

I felt as an employee of 3 years that my needs weren't that important to EDP.

I started with Elite in 2016 as a Business Assistant at a home location and helped out at multiple locations with different roles/tasks. In 2018 I was able to advance into an Office Manager position with the company. 
There are so many opportunities within the company for growth and development. In my years I have learned so much! 
I took a work break and I am back once again with this company because of how great they were and continue to be.

I love that my voice is heard. Elite always sends out surveys and engages employees from all departments to speak up and voice their opinions/ideas to make the company better.

Office level we have a fast paced working environment but it makes the day go by faster.
As an OM you are in control of your office schedule. You get to build great relationships with your team and Doctors. You get assigned to a regional/area manager and they are always there to help.

Typical OM day at work: 
Morning Huddle 
Connect with team 
Daily Operations
Weekly meetings w/ leadership.



My experience working here started okay, but it got worse as time went on to the point where it became unbearable, and I realized these changes are directly tied to changes in management. 

It went from being a supportive and healthy environment to where I felt alone and isolated. This company promises they will support new grads but I was thrown under the bus multiple times and there was just so much drama with my lead assistant and my office manager ganging up on me, the dentist. The truth is they don't care about you as the main producer. 

I was a single doctor, working with 3 full time hygienists and still managing my own 2 columns. I don't even know how I did it. And I didn't do it to be praised, I did it because of my patients and because this is what I was trained to do, I did it thanklessly. But it still hurt me a lot to be belittled and for my hard work and all my efforts to not be acknowledged. 

At the end of the day it doesn't matter how much money you make but it matters how you feel. This job was not worth the mental health and anguish I suffered. I have used this as a learning experience and have moved on and I hope if you are a new dentist you will also consider what I say. Only work here if you have a tough skin. 

I worked with two doctors that constantly competed for control between their 3 offices. One of them was severely aggressive with his staff while the other had a more sneaky approach. I felt like a chess piece constantly being moved around in order to fit their agendas. They would change the hours and schedule based on their current mood, which left you feeling that your job was not secure. 

EDP was not helpful in any situation because they could not keep their protocols straight or address any real issues. Along with that, they would constantly change their benefits policies and make you monetary promises (on contracts) that they can and will not keep, unless it benefits them. They are a newer company grower faster than they can handle. With that comes numerous mistakes and disappointments regarding your pay, benefits and overall job happiness. A friend of mine even applied at another office location and their ad gave false information/incentives just to lure applicants in. Overall, they are crooks and you cannot trust a company that can barely hold their head above water.

Top Job Titles	Average Salary
Dentist 3 salaries reported	$215,000 per year
Dental hygienist 2 salaries reported	$48.00 per hour
Dental assistant 19 salaries reported	$20.61 per hour
Office manager 1 salary reported	$65,000 per year
Business assistant 9 salaries reported	$19.61 per hour

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