registered nurse

nursing assistant

nurse

respiratory therapist

medical assistant

Elliot Health System

What is the best part of working at the company?
There are significant communication and operational issues within the office. Policies and expectations frequently change without clear communication, leaving front desk staff trying to adapt on short notice.

Support from management can be lacking, especially when dealing with difficult or inappropriate patient interactions. There is also a disconnect between clinical staff and front desk responsibilities—providers may leave incomplete notes or unclear instructions, yet front desk staff are still held accountable for scheduling errors or miscommunications.

Compensation is not competitive and does not reflect the education, experience, or responsibilities expected in the role. Benefits are also limited, with no paid holidays—employees must use PTO if they want to be paid for time off during holidays.

Overall, the environment can feel inconsistent, unsupported, and undervalued. Improvements in communication, accountability across all roles, and compensation structure are needed.

What is the most stressful part about working at the company?
The most stressful part of the role is being held accountable for outcomes that are not fully within my control. Expectations and policies for front desk staff change frequently, sometimes with little notice, which makes it difficult to maintain consistency in day-to-day responsibilities. In addition, there are often gaps in communication from clinical staff, such as incomplete notes or unclear follow-up instructions, which directly impact scheduling and patient coordination. Despite these limitations, front desk staff are still expected to ensure accuracy and efficiency, even when the necessary information is not consistently provided. This lack of clarity and support in both processes and communication creates ongoing stress and makes it challenging to perform the role effectively

What is the work environment and culture like at the company?
The work culture can feel inconsistent and at times unsupportive. While the environment is fast-paced and requires strong teamwork across different roles, communication between departments is not always clear or aligned, which can create confusion in daily operations. Front desk staff, in particular, are often in the position of managing patient concerns and expectations without consistent backup or guidance from leadership in the moment. There is also variability in how policies are interpreted and enforced, which can add to uncertainty and make it difficult to feel fully supported or set up for success.

What is a typical day like for you at the company?
A typical day in this role is fast-paced and centered around managing patient flow, scheduling, and front desk operations. The day usually involves checking in patients, verifying information, answering phone calls, and coordinating appointments while balancing constant walk-in needs and incoming requests. Throughout the day, there are frequent interruptions from patients, providers, and other staff, which requires quickly shifting priorities and multitasking.

There is also a significant amount of communication between clinical and administrative teams to ensure patients are scheduled appropriately and instructions are followed correctly, although this can be challenging when documentation or follow-up details are unclear or incomplete. In addition, front desk staff often manage patient concerns or frustrations at the first point of contact, which requires maintaining professionalism while navigating high-pressure interactions. Overall, the role requires staying organized and adaptable in an environment where priorities can change rapidly throughout the day.

The elliot hospital staff as a whole is a decent hospital with great staff. The transport department is a whole different story. Now a typical day at work was a hard days work which i loved. Especially interacting with all sorts of patients with different problems and getting to know them as their stay at the hospital progressed. We transported patients from all floors to all testing departments.

I learned alot from the job because i was exposed to every department and all sorts of patients. People skills and putting on a happy face and making happy conversation to brighten up someones day was a must and we learned it quick. Being fast and efficient at the job even when moving 500+ pounds was a necessity and you had to be good at it. Organization skills of hospital equipment, time management, learning how to use patients lifting and moving equipment. How to move patients properly.

Management was a joke in my department they had no problem doing nothing about taking care of problems you had they expected you to work through rather than do anything to help they employee do their jobs better. They had no problem changing your schedule without notifying you to better suit their needs whether you could work that day or not. There was no praise for going above and beyond but the smallest mistake was critically scrutinized. No matter how many shifts you picked up people you helped if you called out one day with doctors note or not for a legitimate reason you were called into the office and written up. I was written up when i had to call out because of my fathers death. Which was disgusting. I put in a letter of resignation after about 2 years just for HR to say no we need you we can work around your schedule (it was the holiday season) and we will talk to management. Once the holidays were over i was called into the office and fired for a reason that did not happen. They use their employees treat them as they are expendable to scare them into doing whatever they say. They are terrible people and HR collaborates with them just as menacingly while acting like they are. Having said that I loved doing my job and I loved my patients.

The turn around rate was so bad that you never knew who you were going to work with and most of the time they didnt do the job correctly and it came down on the veterans not the new people and when i say we had new people every couple months and people leave every couple months its not a joke. Mostly due to management lying about what your hours would be and making you work something you stated you could not do.

Hardest part of the Job was dealing with managements constant negative reinforcement while doing your best and being called the best transporter in the department on all the floors of the hospital, I enjoyed the hard patients like 500+ pounds and ICU patients its was fun and i learned a lot from the harder runs.

The most enjoyable and special experience i got daily from this job was the relationship with the patients. Meeting new ones, and especially repeat patients who would request you by name because they had such a good experience with you. I miss working  in an environment like that.

Not every day was the same. I worked primarily in psychiatry and on my off days I floated to various Elliot offices which included Internal Med, Family Practice, Pediatric, Geriatric, and all Specialty practices.  

When I went to work daily - to me it was therapy.  I NEVER had a bad day at work no matter how stressful it was.  I loved my job and miss it more than you can imagine.  I learned a lot from the providers, staff and the patients.  I can honestly say I worked at the Elliot for 12 or 13 years and never felt that I did not want to go in to work - just because I did not feel like it.  I was a dedicated employee.

I would go in to work daily at 7:30am and hit the floor running.  Between the walk in patients, calls, and patients scheduled for appts not every day was the same.  Yes, I had some rough calls with suicidal patients but was able to talk them down and get the help they need.  Follow thru care is key.

The downfall floating in to other offices is not knowing the end result.  For example:  If a patient came in to the Breast Center and diagnosed with cancer.  I would have no idea what their status is and/or unable to provide continuing care, treatment, and compassion to that patient.  

Overall, in the mental health office and all offices I worked in I feel we worked well as a team  I am never afraid to ask anyone anything to get the answers I need for myself, the provider, or the patient.  

I am currently looking for this same work experience within a new facility.  

Thank you for your time.

Sincerely,

Debbie

The pharmacy department at Elliot Hospital is a disaster. They are extremely short on pharmacy techs. The tech supervisor's answer to this is to combine roles so you will be asked to do the work of two people. Well actually probably three people because your co-worker will probably call out because it is so miserable there. Weekends are a special treat as there aren't enough current employees to fill all the roles. Don't worry, though, your supervisor has your back. He will leave unaddressed holes in the schedule so the already skeleton staff is even leaner. Just cross your fingers that no one calls out sick because no one is coming in to help you, certainly not the tech supervisor. The upside is that the tech supervisor is working hard to hire new staff, specifically his friends. As you can expect, he will favor them, promising them premier hours including no weekends or holidays,even though the weekend staffing is dismal. Don't worry though. If you have an issue with the tech supervisor you are welcome to go to the operations manager and/or the director. Of course, they could care less and will probably label you as a troublemaker. Make sure you cross your t's and dot your i's because you will now have a target on your back. So if you are looking to be overworked, underpaid, and generally treated poorly, then the pharmacy department at Elliot Hospital is the place for you.  If not, then I suggest you apply to one of the other numerous pharmacy tech positions posted.

Worked at this hospital for 18 years, finally woke up and gave my 2 week notice to this terrible place and happily, never looked back. Over the past several years, staff have lost a lot of compensation gains they had earned over the past 10 - 15 years. Worse however than these net losses such as grossly diminished earned time hours and tuition reimbursement dollars, meager education offerings,and common short- staffing horrors - most of the managers and leadership teams are incredibly arrogant and nasty to each other as well as to their underlings. Bulling thrives throughout the facility so you must always watch your back - a common saying there: "stay under the wire" staff are frequently reminding each other of this sad fact.
I can't tell you how many good people have been fired, or "laid off" from this place (hundreds over the past few years) or why many have been victimized here but, perhaps it is because the less than stellar manager(s) appear to be intimidated by someone more intelligent than they? I don't really know, but the Elliot has chosen this horrific management style for whatever reason. If you get caught mentioning those poor unfortunate (fired) people it or asking what happened to them  you are told to keep your mouth shut or you will be next. 
There is a new CEO but I have heard that the place continues to go down hill with awful moral .

The hospital overall is friendly, clean, and provides decent (though not exemplary) employee benefits.  In the last year of employment (2022), I received a wage adjustment (increase) that significantly improved my financial ability to pay bills/rent.  However, when I was subsequently hired outside of the hospital, I was provided with an hourly wage that was $3.00 more than Elliot for the same job title.  Providers hospital wide are very skilled and considerate both clinically and personally and treat their staff well.  Dept management in my last position at Elliot left much to be desired, but I don't believe that to be the case for all departments in this hospital.  I sincerely hope that the department I worked for takes a hard look at department policies, workload/flow, morale, and management performance (including time spent on site as a manager) and makes considerable improvements.  Administrative staff morale is poor in this department and is negatively impacted by the connected department that works independently from the hospital.

I would not recommend working in the elliot hospital dept pharmacy. You will constantly be pressured to work extra weekends and evenings even though none of the current management has EVER helped out once. Not once. The current tech supervisor leaves the shifts unscheduled and the rest of the current managers are rude and dismissive if you bring up the lack of help. I refer to them as “current managers” because if my exit interview is any indication, there are BIG changes coming soon. They will just sell you a load of bullcrap about how they have a strong plan to hire more people but by the time new techs start all the techs that know what they are doing have found jobs somewhere else, like I did. The sign up bonus is a scam just to get you in the door. Don't fall for it. They lie about what hours you willbe scheduled too. You will be hired to work during the day and then be put on evenings. No one really knows what the current tech supervisor does but it definitely isn't managing the technicians. He couldn't even be bothered to learn the pharmacy workflows. He was too focused on changing everything to mirror his previous workplace.  g

- I worked second shift which is one of the busiest shifts in terms of in and outpatient volume. We service many outpatient clinics and doctors offices so we have a lot of processing being done. I usually do a rotation of ordering and receiving, aliquotting specimen, delivering specimen, and collecting completed specimen for tubetracking. 

-I have learned a lot as far as the functions throughout the lab and how each department aids in the identification of disease.

-Overall management works well but with many female-dominated workplaces there tends to be cliques and favoritism.

-My coworkers enjoy sharing their knowledge and are very helpful in assisting with workflow

-The most difficult part of the job is having the ability to multitask and prioritize. 

-The most enjoyable part of the job is knowing that you are making a difference in healthcare.

Elliot Hospital use to be a good employer.  Any member of HR was easily available to answer any question and help employees with their concerns.  Not so anymore.  Benefits were good.  Salary increases were good.  Management was good.  

Over the years though, benefits have eroded significantly and hold on to your wallet if you seek care outside of the Elliot network.  They also significantly reduce paid time off for all employees...even the ones who had been there for decades.  403b/401k match is not competitive.  

Management is inaccessible and doesn't seem to be too bothered by what happens outside of management.  While the 403b/401k match has been reduced to almost nothing, don't worry!  They managed to pad their own retirement savings with a 457b plan only available to directors and above.  

Technology?  What technology?  They have a lot of medical equipment that should have been replaced years ago.  Computers, network, WiFi,...all need a significant upgrade.

Management not available for employees and constant overwhelming call shifts, short staffed.  When speaking with management about a potential situation or looking for resolution to an issue we are told that we should be happy to have a job.

Management very defensive and abuse of power. A lot of red tape and politics.  Very difficult to get ahead in personal growth and development.

Floor staff were wonderful and I enjoyed my job on the unit but it was a high stress job in critical care environment that is always short-staffed.

Loved interaction with my patients, families, and worked with a great team of floor staff that worked hard to give the best possible care to our patients with limited resources.

The most difficult part of the job was balancing emotional situations due to a loss of a patient and helping families with their loss.

Top Job Titles	Average Salary
Registered nurse 35 salaries reported	$31.23 per hour
Nursing assistant 9 salaries reported	$16.27 per hour
Nurse 10 salaries reported	$31.80 per hour
Respiratory therapist 3 salaries reported	$29.00 per hour
Medical assistant 3 salaries reported	$18.75 per hour

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