software engineer

intern

director

account executive

programmer analyst

Ellucian

Ellucian is the Lake Mary branch is a shallow entry-level opportunity only recommended for those with the incredible ability to prolong their patients or for those in need of a low income for a limited amount of time.
The pay is decent for beginning contractors in the beginning but more work is placed on them in the first few weeks of their employment resulting in a higher volume of calls from various places that were never trained for. 
Every peak season there is an unconsented elongation of one’s schedules from 6 to up to 10 hours with only 2 ten minute breaks and one thirty-minute lunch.
I was given an 8-hour shift without lunch and when I asked for one management added thirty minutes to my shift to make up for the thirty-minute lunch but it was only for Monday through Thursday. On Friday, I wasn’t given lunch and was still made to stay thirty minutes extra with 2 ten minute breaks almost 6 hours apart.
This Lake Mary Ellucian Branch displays an extreme amount of nepotism that is not hidden. The management is perverted and treats those they deem attractive with privilege even allowing them full manipulation of their schedule including arriving late with no consequence and anyone else who isn’t a brown-noser will receive the worst treatment with strict rules.
The call queues are manipulated by management. As on tech sits idle for an hour, another tech with the same training and in the same tier would be receiving all 
This company micromanages to the max. 
They monitor your calls, your tone of voice, your tickets, your typing speed, the time you take a break, how long the break is when you get back from your break, when you take lunch, how long you take a lunch when you get back from your lunch when you have to use the bathroom, how long you use the bathroom, how long you are holding a call, how long it takes on a ticket, how long a call is, how fast you type When your badge is used and when it isn’t. Even for the most frivolous notches on one’s adherence to their schedule would result in a meeting unless this person is on the best side of the present nepotism.

Ellucian is an IT outsourcer. I worked for Ellucian at a community college site in which Ellucian was hired to provide overall IT services.

The company itself is decent, with fairly competitive wages, and decent benefits. They also have an excellent Human Resources department.

The problem can be with who is running the show at the particular location you are in. If you have a CIO who knows what they are doing, selects the right people for the job, and you have faith in them, things run smoothly and good decisions are made. But the wrong individual running the show can play favorites, have adverse effects such as getting lower contract renewals and causing the potential for layoffs.

While I would recommend the company itself, I would say that it is ultimately the site manager - if you work at a site other than Ellucian HQ - who will really make or break your working experience. So you need to be aware of that. 

In my particular case, and what ended up being the case for MANY individuals working at this particular site, we went from having a leader who had lots of experience managing many individuals in the IT business, and who knew the ropes, to getting a somewhat inept leader in the position. 

Personal relationships with individuals seemed to be more important than the ability to do the job in this new leader's eyes. If you were a "yes man" or "yes lady," you were part of the favorites grouping. If you did your job but didn't necessarily bring this new leader a shiny new apple everyday, you became a target. Ultimately, this attitude and short sightedness combined with overall ineptness and yes, to some extent financial considerations by the institution, cost many people their jobs resulting in layoffs of more than half the staff, and consequently leaving the future of those remaining in jobs to be a future clouded in uncertainty. 

Again, the company itself is good, and I could recommend them... with the caveat that if you are looking to work at an outsourced site, make sure you get a good feel for the management on your interview!

I interviewed for Ellucian out of the Philadelphia Market (Malvern, PA) and meet with the Hiring Manager and the call went real well. Tom asked that I meet with the Regional Vice President. The RVP and I meet with via skype. The RVP asked to meet face-to-face the following Friday and had asked me to pull together a presentation so that he could get a better reading on my sales acumen. The RVP also mentioned that it was between myself and one other individual and that he mentioned that he liked what folks had to say about me. 

From there I interviewed 20 colleges, universities and institutions in the Philly metro surrounding suburbs and up through NYC and New York State through the SUNY System and what their clients liked and what they would like to see improved upon. I placed a note into the Regional VP the evening prior to see if there were any additional guidelines that I should be ware of (and I heard nothing back). I had a six page digital presentation along with a hardbound copy for the RVP's  meeting that he scheduled with me about 40 minuets away. I called the RVP the morning of the interview and he wasn't responding. 

I show up to the site in Malvern about 20 minuets early and the secretary places a call into the RVP and there is no answer. The Hiring Manager then comes to the top of the stairs and I say " Hello, (and I say my name because he has no idea who I am). He looks very confused and invites me upstairs into the room he is working and I mentioned my meeting with the RVP. The hiring manager had no idea that RVP had asked me to meet with him. I placed the ppt in front of the hiring manager and he didn't even look at it. I knew that that the Management team was very disjointed and based off of the hiring manager's questions (he ask me from the first two interviews) that he was trying his very best to do damage control. 

You are interviewing them as much as they are interviewing you!

I got this job through a staffing agency. I was told it was going to be a 6 month contract with possibility for hire. Unfortunately, I was mysteriously let go yesterday after just one month. I hadn't broken any rules to my knowledge, I got no real warnings (just a refresher), no meetings before they cut my access off, nothing. I've actually noticed the same thing happened to coworkers even during training, that they were thinning the numbers. It was clearly a warning sign.

My team leads were nice, and a few other coworkers and managers too. They are also flexible with scheduling. But I rarely got help when I needed it most. There were times when people were left waiting because I needed assistance and the customer raged at me, or the customer wasn't a native English speaker and we didn't understand each other. I needed someone to listen in to help and that was rarely available. I wasn't even allowed to get the phone numbers of my team leads. In addition, the company seems to value quantity of tickets over quality - I've had a fair share of customers calling back because their issues weren't properly solved the first time. If there's one thing I absolutely hate, it's cleaning up someone else's mess. They value lazy unhelpful bums who just want to get things out the way over people who actually care about getting the customer's issue solved.

One thing is for sure, I am NEVER taking an IT call center job after this. Ever.

I worked at Ellucian for seven years. At the time when I started, they had very few new client sales which was the backbone of the company. I helped build and pretty much single-handedly deploy a Professional Services Solution which brought in millions of dollars in client revenue and probably saved the company in a time of economic crises. The result of the new revenue source helped Ellucian to buy out their biggest competitor. 
The internal response to my hard work was jealousy, animosity, and finally my layoff because I fell under an incompetent and clueless manager and the former executives of the competitor company. 
My typical work week for six years was to travel on-site for hands-on teaching of both hardware and software installations, documentations, and integrations. I covered up to two, and sometimes even three clients, per week traveling to different states. By the conclusions of my visits, I made sure the clients had a fully working and operational Live/Production System, Development System, and Test System. I often worked 16 hour days with no assistance and no managerial support. 
Everything about this job was hard because only a person with the skillset and knowledge of multiple UNIX and Windows environments, databases, User Directories, backend hardware, Disaster Recovery systems, and many more client-specific requirements could do this job successfully.

Things has really changed when it comes to making employees feel welcomed and it truly shows. I personally do not recommend this company. I instantly became stressed on the FIRST day of training due to us just being thrown into modules, severe micro managing and managers or team leads trying to put newly hired employees on blast openly  without even having their facts correct or even checking to see if someone needed help. On the first day of training they were already making threats to contact new employees contractors based on how slow you completed modules without first asking if you needed help. With the amount of information that is given to us, note taking and comprehension is essential. I don’t think it’s appropriate to try to put fear in new employees when they still have many hrs left to complete modules. That’s not the way to go about it.  You either want someone whose going to rush through modules just to say they finished then bother you with questions (and we all know nobody likes to answer questions anymore) or you want an employee who really wants to learn effectively to ensure they can help customers accordingly when the time comes and be self sufficient while doing so. This isn’t a company that shows appreciation or brings a welcoming environment. The energy for me on the first day just wasn’t giving. If you’re fine with settling take it but if you actually have standards this isn’t it. 

Sell at all costs. Daily response and communication from management is lacking due to amount of workload and ambivalence. Long-time established company with a history of sunsetting solutions without advanced notice, making it difficult to partner with clients moving forward. Reputation among client base is all about selling but, although Ellucian preaches partnership, it's not perceived by the general client-base. Communication between delivery and sales is lacking. Great compensation and ability to make a lot of money. About 50% of the product mix actually works. Investment in new tech is impressive and exciting to sell with innovative BI and extensible, integrated frameworks. Channel partners are interested in Ellucian technology but Ellucian's margins are awful! I exceeded quota in my first year but missed in second year due to unrealistic growth expectations in ERP Cloud related sales that is still in development with under-experienced delivery leads. Communication is the key to growing the business. Bad news doesn't age well.

I initially liked working for Ellucian. I appreciate the opportunity that they have given me. A typical day at work includes clocking in via phone, receiving calls and giving technical support to people in places of higher education and documenting properly through a ticketing system. I have enjoyed learning a lot of good things  training and working and have built a good rapport with my colleagues and coworkers. Everyone is always helping everybody out and there is almost always a positive atmosphere.

I can sum up the cons of this company with one word, 'favoritism.' They will find subtle methods and ways to get rid of you, if one or more of the higher ups  don't like you, ranging from having a team lead instant-message you with erroneous information in order to second-guess yourself to passive-aggressive emails in order to micromanage what you do as a worker. If you know somebody in a higher position, you get promoted even if you are clueless about your surroundings or disrespect the caller on 'mute'. The favoritism problem pits workers against each other and does not comply with 'due diligence'.

I struggle to take Ellucian seriously as a company. If you work in professional services/consulting, billable hours is the almighty metric used for all performance evaluation and decision making. This creates all kinds of deep disincentives to improving solution delivery practices, which are several decades behind the curve of how any SaaS company worth its salt should operate. Increasing amounts of work is offshored or outsourced to 3rd party consultants, deepening the fragmentation. Most of the people you will work with are generally kind and helpful, but old mindsets dominate the internal workings of the company, and good intentions don't stand a chance against such deep ossification. Pay is good, benefits are decent. But I've never worked at a place that feels so disempowering, where my deep skillsets are so unacknowledged and underutilized, where there are so many "cooks in the kitchen" but so little improvement in basic work practices & discipline. Ellucian likes to brag about being the biggest & oldest edtech company around, but don't understand that this is an enormous blind spot. Ellucian is the place where innovation goes to die. A highly disruptable company exclusively serving a highly disruptable industry.

I started training as a Help Desk Contractor for Ellucian. The training was rushed and the lack of communication made the situation worse. The training was supposed to be three weeks, but we were put into live calls early in week two. There are no instructor-led demonstrations besides their "upskilling" meetings which were an hour or less to learn the ins and outs of supporting their clients on the help desk. Their clients were universities so an hour to learn their systems to support students and staff is nowhere near long enough to learn to support a universities IT infrastructure, but after this brief training, you will be added to production for it. The knowledge base was "living documents" which hurt our understanding because while trying to explain the concepts through the steps in the knowledge base it no longer worked and was simply stated needed to be updated. To top things off a day before graduation from the training, my accounts and laptop were locked with no explanation. I reached out to my contracting company and they informed me they terminated multiple contractors without cause. To make put it simply do not work here they are unprofessional. 

Top Job Titles	Average Salary
Software engineer 6 salaries reported	$114,500 per year
Intern 3 salaries reported	$21.33 per hour
Director 1 salary reported	$97,500 per year
Account executive 4 salaries reported	$128,750 per year
Programmer analyst 1 salary reported	$75,000 per year

Working at Ellucian: Company Overview and Reviews

Ellucian

Ellucian Ratings

Popular jobs at Ellucian

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected