physical therapist

physical therapy aide

support specialist

occupational therapist

medical assistant

EmergeOrtho

I have to say when I left Smithfield EO and came to Wilson it was one of the best moves I could have made. First off it was a much quicker commute to and from work, closer to my children's schools and I wasn't having to travel from one office to another each day. The management here in Wilson, is extraordinary. They love you, and appreciate you as if you were their family. They bend over backwards to make sure that during your day you are not overwhelmed, anxious, or feel as if you are going to crash out. If something negative happens, they always have your back, and help you to manage the situation at hand even if it it/was something that you could have prevented. They talk to you often, and make sure you are doing well not just at work, but in home life too. If you are struggling or don't know something, not just management, but the entire staff is willing to step in and help. Everyone has everyone's back here in Wilson. We are a team, and the office wouldn't run as smoothly if we weren't. The doctors are even laid back for the most part, and lend a helping hand when needed. They may vent to you, but it is not to take personal. They are funny, kind, and they make the work day go by so quick. Don't get me wrong, we all have bad days, or days where we may not want to be around others/deal with certain issues. But no matter what as long as I've been here I have felt so much love, compassion, understanding, and pure joy. We are working on my 1 year anniversary here in Wilson, and 2 years with the entire EO. I wouldn't want to be in any other location than where I am. I have been taught hands on, educational courses, and from the willingness of other staff members, including the doctors they keep me up to par on the things I should know, and how to do them even if I forget or struggle. I have kids, and they always come first, no matter what time of day it is, and what may be happening, I have never felt as if I could not reach out to management to let them know I need to do something with one of my children, they are understanding even when it comes to last minute situations. The fear of saying "I need to leave" is not there anymore. They back you up, and they support you as they themselves, understand how important it is to show up for your children/family. The hardest part of this job I would have to say is making sure that you don't laugh too loud during clinic. The joy/happiness around this office in Wilson, is really contagious. I really enjoy everything about working here. 

A typical day at work at Emerge was always meeting a new friend as my days always meant bringing patients to their rooms, getting their vitals and charting them, finding out what their reason for their visit was, and charting that as well.  At the end of their visit, I would go in to the patient's room, go over what the discharge orders were, go over their medications and discharge the patients.  I made sure to always try to make a friend in each in every patient because that is how I like to be treated, and I loved what I was doing, and the patient's felt that as well.  To me that was the most enjoyable part of my job.

The hardest part of my job was the part of working in pain management, and weaning patients off their pain medication. It was difficult for me to do intakes for patients when I knew that they were going to have their medications lowered or taken away because I had become very emotionally attached to most of the patients, and it hurt me as much as it hurt them.

The management varies depending on which building you are at. What I learned is that at EmergeOrtho your employment future is never safe!  You could be happy working, and all of the sudden get called to human resources and be terminated just like that!

My final thoughts on EmergeOrtho are that since the last merge, they have become so big they have lost the "Employer/Employee Team"  feeling that the patients used to feel when they walked into the door, and now when they walk in the door they feel like cattle walking in to be milked.  I believe that is why EmergeOrtho always is on Indeed looking for employees!

This is a great entry-level job for someone who wants to get their foot in the door, but many areas leave much to be desired. Staff are friendly (for the most part), and people are willing to teach you how to do your job and understand things. Problem 1: Staffing. There's a lot of work, and not enough workers. The front-desk is a big one in regards to this. Problem 2. Pay. With the staffing issue in mind, many people are overworked, and many of those underpaid for having to pick up other people's jobs. Problem 3. Onboarding. At a job you would expect some formal training, this is not as common here. This is 80% a trial-by-fire work training environment. Because there is low staff there is not enough time to train new people, and because there is not enough time to train new people, in a more traditional manner, you will many times be learning by trial and error, which can be VERY frustrating, which may lead to more people leaving. Side note: The hours may say that you could be scheduled from 8-5 (you would be the one closing), but 7/10 you will stay past 5, onwards of possibly hours at the worst. I've heard of front desk staff having to stay to almost 7 and 8 PM at night (especially at the urgent care locations), and because of how the front-desk is scheduled (whoever closes, opens the following day) they have to be back at the office at 7AM. One thing a former employee at EmergeOrtho who worked the front-desk said before leaving was that 'this job will take all your time from you", and some days it really does. 

HR constantly over promised my start date and kept making excuses as to why it had to be pushed back week by week. Never took accountability for their lack of organization. 

Interviewed in an office I would not be working in, had orientation in a completely different office, did not get to tour to meet new co-workers until first day on the job. Felt uninvited the moment I walked in the door. 

Most staff in the same job role are still untrained after being with the company 6+ months. Was informed from day 1 not to ask a certain co-worker for any type of help. My 'trainer' was constantly pulled to help others throughout the clinic, when I would ask someone else for assistance I was met with attitude and resistance. All staff kept joking about how you get a crash course in training and are basically left to fend for yourself. The person who was to be my main 'supervisor' at this office never once introduced herself to me, asked if I needed anything or went over expectations of training. 

Patients were treated unfairly multiple times throughout the day, several of them were flipped off behind their backs or talked about rudely when walking away from the check in window. There seems to be a lot of animosity between some of the MA's and support staff (talking behind one another's back, vulgar gestures made towards one another).

I worked for EmergeOrtho for 5 years. I worked in three different positions, including as a Call Center Rep, Medical Assistant, and Surgery Scheduler. I do think that your experience at Emerge will depend on who you work with and what department you are in, as I knew coworkers who both loved and hated their jobs. The Call Center can be stressful and the Team Leads can be petty, but it's not a bad stepping stone to other departments. The Managers I had were great - very compassionate when I had some personal issues happen. I always felt appreciated and that I had the opportunities to move around in the company. The benefits are pretty good. I had good insurance and they even had a prescription program that allowed me to get Ozempic for free! Most of the providers I worked with were fantastic, but clinic was occasionally very crazy when we were short staffed, which seemed to happen more often than it should have. They do make an effort to try and have special events around holidays, which is nice. I had coworkers who complained about the company, but I never had a problem with Emerge. I left because I moved, but I would work for them again. I think your experience really just depends on your department and coworkers and your attitude, but it can be a great place to work. 

At first, things seemed overwhelming with everything that I had to learn but as time went on, I felt more and more comfortable. Everyone that I work with have always been so willing to teach me the proper way to do things. From using the EMR system to applying a splint. If I had questions, they were more than happy to help, and if they didn't know, they directed me to who did. There are also a lot of people that work there, which means a lot of personalities. For the most part, everyone works together and they try to create an environment that is inclusive to everyone. There are 20 or so providers that work here and each provider have designated staff that work with them. There are different areas of the body that each provider work on so people's job duties differ depending on who you work with. There might be something that one person does that you will never do and that is okay because, you might do something that that person doesn't. It's teamwork and if you were interested in learning a different area, I am sure you can speak with the supervisor and ask them. The more you know, the more valuable you become. Love it here

Management has favorites, there is no workplace morale. If you are a good/hard working employee instead of being rewarded you are given more responsibilities and more job duties (ex; an MA will also be a cast tech, front desk, virtual check-in and work the check out desk with no extra pay). Management tell you they are there for you and will work with you if you have something personal to take care of but they tend to "forget" you talked to them or sent an email regarding the situation but will let others leave mid shift due to "personal reasons". Team leads are easier to talk to or approach with a situation than the management is. Management would rather sit in their offices rather than cover someone for their lunch (but will get on you for not taking one) or if help is needed on the floor. Instead of them covering someone they will just put 1 medical assistant with 2 busy providers. Overall not a good company to work for due to management. 

I loved this job and would still be there if not for my family moving away.  I had a great provider that was patient and also always willing to show me new things and let me perform to the extent of my scope of practice.  As with any job, the attitude you bring affects your overall experience.  There are always unique and conflicting personalities to cope with, typical workplace drama, and times when the workloads will seem unfair but that's life.  If you approach your job with the right attitude, don't waste your time making comparisons with others, concentrate on doing your best at your job, and for goodness sake don't get sucked into the drama, it can be a great place to work.  Typical office hours, 8-5, sometimes won't get a whole hour for lunch depending on how long the clinic will take.  Some providers don't take a lunch break and will work through lunch.  Will usually get to leave early on Fridays.  Typical benefit package.  Would sometimes get free lunch provided by Reps.  

I find that the overall culture of EmergeOrtho is, while constantly evolving, one that conveys caring, support, innovation and progressive thinking. Healthcare is fast-moving, ever-changing and I feel that EO tries to stay ahead of the game. The CEO, management and physicians are sincerely concerned about employee well-being and are approachable and open to improvements, suggestions and new ideas.  The #1 focus is on excellent patient care and supporting providers and staff so that they can provide that excellent care. EmergeOrtho is also a true partner within our communities (the Wilmington region covers 3 counties), supporting colleges, high-schools, and various organizations that benefit our lives. I have been an employee for several years and have seen the company grow into an employer of choice in our region. While this company has grown by leaps and bounds, it still has managed to maintain a family feel.

Job roles vary based on your location, which can be frustrating. Middle management has been great. The imaging manger and supervisor are both engaged and willing to go up ot bat for you. 

HR seems a little scattered. Multiple things were screwed up, with an inability to fix it. However, the HR staff is very kind and always willing to help where they can.

Direct "management" in the office is a joke. Ive been yelled and cursed at but still expected to take their role of superiority seriously. 

Most days, there is little to no lunch break. Many of the providers see 45+ patients a day making it impossible to actually get off campus for a lunch. Despite being open for set hours, many of the providers disregard this and schedule 30 minutes before we "open" and 15-20 minutes before lunch is over. 

Just like anywhere else, there is good and bad with every company. Most of the other employees are great and there some really great managers that genuinely care. 

Top Job Titles	Average Salary
Physical therapist 22 salaries reported	$97,409 per year
Physical therapy aide 2 salaries reported	$15.25 per hour
Support specialist 4 salaries reported	$15.50 per hour
Occupational therapist 4 salaries reported	$100,500 per year
Medical assistant 4 salaries reported	$17.50 per hour

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