personal care assistant

nursing assistant

scheduling coordinator

home health aide

caregiver

Eminence Home Care

I was hired as a coordinator at there main office and since i moved to NJ i was sent to be a coordinator at Citadel. From the day I started i felt it was very overwhelming. And even the employees there expected me not to return. But i like a challenge so I wanted to feel the company out. They had me doing way more than I expected and was hired for.I sat right in front of the main window where all the aides would just come in all day with complaints about not being paid on time or even issues in the office that had NOTHING to do with me as a coordinator. Payroll is in another office so they would put NJ as last priority which resulted in aides not getting paid. As im tending to people walking in all day. Im running to answer the phones with more complaints, responding to on going emails, verifying attendance AND staffing my cases as a coordinator. The Hha’s call out left and right with no structure. There was NO on call to help in the morning as they would just leave the case open for me in the morning and expect me to staff it right away, then would call me 10 minutes later like make sure you also work on calling every single case to make sure the aide is present. Like im only one person ! And the pay was horrible due to the fact they had me doing everything. They just wear you out as much as they can until you cant take anymore. They are short staffed and swear it’s because they need more money, but fail to realize they will not have stability with there employees, they all feel overwhelmed and that the company doesn’t care. I quit at first then was begged to stay , for them to call me from the main office days later after they made me work the day until 4pm to tell me im fired with no reason at all. (They wanted the upper hand) This place is run down and small. They treat there employees with no respect , meanwhile at there main office they are treated way better. The turn over for this company is ridiculous! Just heads up !

What is the best part of working at the company?
There is no best part. I've been in Home Care for more than 20yrs.  Working in all areas of the office .I worked for this company about 3yrs now .Half the time I don't know who I work for. It has  changed names 3 times. I already provided them with my resume and work experience. I don't think they hire within the company as I already work for them in the field as a (CHHA)

What is the most stressful part about working at the company?
I only work part- time (10 Hrs.) and ask for more hrs. There's nothing available for me.

What is the work environment and culture like at the company?
Unknown. Never invited there. The aides rarely get together. if so I never get an invite

I have had the pleasure to work for Citadel in the past and am currently back with them, and I can say that just like any work place its faces its challenges however they have a team that is attentive  not  only to the internal staff but to the external staff, a Team that is dedicated to assuring that we do all we can to satisfy  clients as well as staff, respectful, caring, and understanding, i have also worked for the cooperate office they have in NYC and i can say that they are dedicated to providing the best care that they can and are appreciative to staff and show it. The team at citadel goes above and beyond to satisfy clients, its more than a office, more than a home care its a FAMILY!



Citadel at Home pays less per hour if you work in the inner-city of Essex County, NJ. They will pay you more per hour if you go to "better" neighborhoods. All the aides don't receive the same pay rate even if you work harder cases. If you don't copy your time sheets you will not receive all of your pay. No nurse will orient you on new cases. Your reports or findings when on the job fall on deaf ears. No uniform. No union.

I have worked at Eminence Home Care for over a year, and they definitely appreciate their staff.  They are flexible with hours, and the benefits are great.  The job itself is wonderful.  I love working one to one with clients, because you're able to bond with them and it feels like you're really making a difference in the lives of others.  The management team is supportive and are always there to help!  This is a team that feels more like a family 

I am truly grateful to say that this company has shown me they are who the companies say they are. I went through a family loss and my Director was there through the whole way. Mind you I had just started the company over three months. They were very kind, encouraging and supportive. I had never been treated like this in the 11 years working in Homecare. I recommend you to be part of a compassionate, caring and loving company like Citadel Homecare. 

I was hired as a coordinator at the NJ Office. 

The people there are really nice and patient with me. They showed me everything I needed to know to get started and offered to help if I got stuck on something. The environment is very rewarding and I love my coworkers. Everyone chips in to make sure the job is done and our patients are taken care of. Our RN is Amazing! she always has an upbeat attitude and is always smiling. 

Citadel Home Care truly is the most  toxic and stressful place I ever worked in my life. Everyone either quits or gets fired there. Luckily I  had quit when I had the chance to before they almost secretly fired me. Management’s ethical values are beyond low. They are secretive, negative, backstabbing, unprofessional and they tend to push their office employees to do illegal stuff then turn around blame the employee.  . They are currently being sued based on their illegal business practices.

Top Job Titles	Average Salary
Personal care assistant 175 salaries reported	$18.11 per hour
Nursing assistant 17 salaries reported	$17.47 per hour
Scheduling coordinator 11 salaries reported	$21.09 per hour
Home health aide 1 salary reported	$14.00 per hour
Caregiver 5 salaries reported	$16.00 per hour

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