photographer

concierge

assistant

corporate trainer

collection agent

Enchanted Fairies

While the company initially appeared to offer a positive work environment, my experience changed significantly over time. Frequent shifts in priorities, inconsistent expectations, and a lack of organizational structure created an environment that was difficult to work in.

Employees were often assigned projects that required substantial time and effort, only to have those initiatives abandoned before completion. This happened repeatedly, resulting in significant wasted work across multiple teams. Expectations also changed frequently, and performance was at times evaluated using metrics that did not accurately reflect employees' responsibilities or the realities of their workload.

Communication between departments was often lacking. Marketing campaigns and promotional offers were regularly launched without notifying customer-facing teams, leaving employees to learn about new promotions from customers rather than through internal communication.

From a customer experience standpoint, there were recurring concerns about product quality and consistency. Portraits frequently arrived damaged or did not meet the luxury standard promoted by the company, and some studio dresses and props showed visible wear and were unhygienic despite customer feedback (this was communicated to the executive level by EC on every occasion but nothing was done). In my experience, there was insufficient urgency from ownership, portions of the artistic team and sales consultants in ensuring that customers actually received their orders or that quality concerns were resolved. These and many other problems ultimately fell to the Experience Concierge team, which routinely spent significant time correcting errors originating in other departments because those issues went unaddressed by the departments responsible for them and by company ownership.

Technical support was another ongoing challenge. System changes and software issues frequently created additional operational problems, and communication regarding those issues was not always transparent or timely.

As workloads continued to increase, employees were expected to absorb additional responsibilities without corresponding improvements to compensation, processes or support. Overall, I found the work environment mentally exhausting due to the combination of shifting priorities, inconsistent leadership, and operational inefficiencies.

Based on my experience, I would not recommend working for this company if it resumes operations in the future.

This is a truly amazing organization filled with passionate, mission-driven people who genuinely care about the work they do. The culture is deeply positive, collaborative, and supportive—by far the healthiest environment I’ve ever worked in. Leadership sets a tone of integrity, and the benefits are strong. Most team members in sales can expect to earn between $60,000 and $80,000 annually.

That said, there is a significant downside to the sales role that cannot be overlooked. The current structure requires sales team members to work 9-hour days, delivering the same hour long Zoom presentation eight times a day. While long hours are common in sales, the repetition and screen time create an intense level of mental and physical fatigue that takes a toll over time. Additionally, being scheduled to work every single weekend with no rotation and many holidays makes it nearly impossible to maintain a work-life balance or spend meaningful time with loved ones.

Many employees have voiced these concerns clearly and repeatedly, yet there has been little to no acknowledgment or change from leadership. A few simple adjustments—such as rotating weekend shifts and shortening the workday by one hour—could significantly improve employee well-being and reduce the high turnover.

This is a special place with so much potential, with a few key improvements, Enchanted Fairies could become not only an amazing place to work, but one people can sustainably grow with for the long term.

A typical day involves managing constant, last-minute scheduling shifts due to a lack of cross-departmental planning. When I started, I truly appreciated the company's core mission and felt valued. However, recent executive decisions have led to a loss of employee benefits, increased daily stress, and a feeling that employee feedback is overlooked. The heavy emphasis on AI integration has taken away from the necessary human touch in our day-to-day operations. Furthermore, there is a clear gap in operational leadership, which forces mid-level management and leads to overextend themselves to support their teams. My team is the biggest highlight of the job. Because of high organizational stress and frequent restructuring, coworkers have developed incredibly strong bonds and lean heavily on each other for support. However, consistent layoffs and a lack of job security create a tense working environment where innovation is stifled despite company claims to value it.

I could go on and on about how much I love my job. Is it demanding? Yes, it is, but it is fulfilling work. 

I have found Enchanted Fairies to be a very dynamic, forward-thinking company. 

Get ready to DREAM BIG! 
Enchanted Fairies promotes within and will take the time to provide you with the tools you need to exceed your goals and dreams.  

The culture here is fantastic. The people I work with are some of the brightest individuals I have ever known. 

Enchanted Fairies does a great job of instilling the mission in every employee. We all have a purpose! 

I know that everything I do is essential to more than just myself. We have a unified team that I would never want to replace. 

We are united with the same common goal: to inspire and support each other while enriching the lives of children. 

 So, in my opinion, Enchanted Fairies is a great place to work, hands down! 

I recommend Enchanted Fairies without reservation to anyone looking to broaden their skills and knowledge in photography, customer experience, and sales. 

It honestly is the healthiest work environment that I have ever experienced.  



Nothing says employee appreciation like keeping everyone stressed and unsure who's next. You can't tell if your job is safe. People get fired without warning or a chance to fix things. I saw good employees disappear overnight,  and it's  not shocking anymore. The hours are rough. Going long stretched without a real day off is normal. However, the pay doesn't match the workload or expectations. Lunch breaks often get interruption and time off is hard to actually use. Your personal life always comes second. Upper management keeps moving the goalposts. Then they act like it's your fault when the numbers change. They throw reports and sales figures at you without context, then use them against you. I left exhausted. I realized no job is worth being treated like that.

I liked working here at first. But I slowly realized this isn't the company for me. Management felt super inflexible and indifferent to personal struggles because it "makes the company look bad."
They don't allow you to take tips (which sucks because there are times when you really deserve it. we work with kids for goodness sake) but tips wouldn't be neccessary if they paid us a livibale wage. They don't give you raises because they're "working towards the profit sharing program," and "you should be a team player." 
I really stopped working here because it wasn't good for my mental health and because I needed a job that I could pay my bills with.

What is the best part of working at the company?
Helping the children get ready for their photographs.

What is the most stressful part about working at the company?
Working with upset children. You never know which way the session is going to go.

What is the work environment and culture like at the company?
The work environment is friendly. There are only two photographers and it is a fun environment to work in.

What is a typical day like for you at the company?
Busy. I have to get the studio clean; take out the trash, sweep and mop if needed, wipe down props, and clean the bathroom. sometimes, we may have to put inventory up and take the dresses to the cleaners but it is nothing that is too overwhelming.

Most enjoyable about working for this company was the clock nearing off shift time and the worse was the low, very low pay for a full time employee. It was nothing like the ad made the position sound. I did not enjoy trying to fool people, trick them, in my remote position. Not nice to do that. Wasn't paid at all a fair livable wage at Enchanted. d I feel good no longer working for  this very low pay company. Was there for several months until a better paying job reached me and don't miss this job at all.Less stress. Good manager now at my new occupation.

In my customer service role, I enjoy taking on new responsibilities, and I often wished I had the opportunity to work on more projects where I could further apply myself, grow my skills, and contribute to the team.

During my time with the company, I also faced a period when I was in the hospital. I do wish there had been a bit more understanding during that time, especially considering that I was placed on a final warning while managing a serious health issue. Still, I recognize that the workplace overall maintained fair expectations and offered a structured environment.

Maybe in the future  when I have a bit more training they'll have me back to work with them again.

On-the-job training -- before coming here, I'd never taken pictures of kids professionally, so I really appreciate the training the company provided. Multiple locations, with studios across several states. Inclusive culture and management that walks the talk. Balanced schedule and fair hours; I get Mondays and Tuesdays off. The icing on the cake for me? All the kids with happy grins on their faces.  

Top Job Titles	Average Salary
Photographer 8 salaries reported	$20.00 per hour
Concierge 1 salary reported	$16.00 per hour
Assistant 1 salary reported	$20.00 per hour
Corporate trainer 3 salaries reported	$60,000 per year
Collection agent 3 salaries reported	$42,500 per year

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