fire sprinkler technician

alarm technician

business development executive

service coordinator

operations associate

Encore Fire Protection

What is the best part of working at the company?
Your coworkers (non manager roles) are the best part of the job. Something can be said if a job has less than desirable other factors but if you love who you work with you can let a lot of things slide. 

What is the most stressful part about working at the company?
Management and the direct pressure placed on non-manager employees regarding things that managers are paid to deal with. The inconsistent or non existing rules that are haphazardly and randomly enforced at anybodies whim. Rules are enforced or placed upon people based on the managers mood that day, or blatant favoritism. 

What is the work environment and culture like at the company?
The environment is a double edged sword. This is a big corporate company that wants to act like a mom and pop shop. Your coworkers are amazing but management and HR only cares about the bottom line. HR doesn't even call themselves HR. They call themselves Talent Culture and People department. Which is a red flag as if they're trying to lie to themselves and you. There is no standard policies and procedures for anything. If a manager has a problem with you, they'll invent a rule out of no where and enforce it only on you. 

What is a typical day like for you at the company?
Generally its fine but they pepper in way too many "this could have been an email" meetings and then pester you about timelines and deadlines after making you sit through hour long meetings that have nothing to do with your role.

Prior to the rapid growth over the past 2-3 years, Encore was made for those who wanted to progress through hard work, were open to constant improvement, and wanted to do things the right way for fire protection. You were able to hang your hat on the fact that if another employee was unable/unwilling to complete their day-to-day tasks, additional training efforts would take place, but without change the end result would be to part ways the eliminate burnout on those doing their part. 
Encore is now loaded with fire protection talent across multiple states, but it seems to be wasted by the lack of industry knowledge within the office. Many technicians find themselves unable to complete a complete day of work due to scheduler inefficiency and a lack of training program to improve their performance.
Much of the hardworking team that remains from prior to the growth find ways to battle the burnout of taking on the responsibilities of those underperforming, by holding out hope of a culture that once was present. 
Overall, the company pays technicians well, buys lunches for office staff, and hosts good quarterly events to help boost morale. These smokescreens work for some, but getting back to the main reason for operation, LIFE SAFETY, would make the company far more valuable. 

I joined Encore Fire Protection genuinely excited for a new opportunity, but unfortunately, my experience was disappointing and frustrating. During the onboarding process, much of the information I was given turned out to be inaccurate or misleading. Key details about the role, compensation, and expectations were either unclear or changed shortly after I started.

Leadership seemed disconnected from the day-to-day challenges of the team and lacked the knowledge or support structure needed to help employees succeed. Territories were unexpectedly cut, new team members were continuously onboarded without proper planning, and the commission structure was altered—ultimately impacting earning potential.

Most frustrating of all, the performance goals were doubled or even tripled within just the first few months, with no consideration for the shifting landscape or resources available. What initially felt like an exciting growth opportunity quickly turned into a high-pressure environment with little transparency or support.

I would caution others to ask very detailed questions and get everything in writing before committing to a role here.

What is the best part of working at the company?
Treated with respect and feeling of being appreciated and valued as hard working skilled tradesmen, great opportunities for advancement, consistently encouraged and financially supported to continue growing with educational programs , safety is really important for everyone .Legitimately encouraged to voice our thoughts and opinions about anything we think needs to be talked about. Honestly very happy and excited to be a part of Encore 💯

What is the most stressful part about working at the company?
Haven’t had that experience yet 

What is the work environment and culture like at the company?
Like really structured and professional where a successful company needs to, however pretty much left alone to get it done, certainly not micromanaged 

What is a typical day like for you at the company?
Always positive and the hours just fly by, done before we even look at a clock

If fire protection is your passion and you're ready to learn/ gain experience whilst working for an employer and team that care and will support you, this is the place for you. I can't say enough about my experience with encore, coming to this company not only opened my eyes not only to what I'm capable of but what can be accomplished with the right team. No not every day is easy if it was we wouldn't be the best! In all seriousness if you're looking for a place to work where you can progress amongst a group of like-minded and driven individuals and be treated/ compensated well beyond the industry standard this is the place for you.  Encore will test your limits and help you truly grow to be the best you can be inside and outside of work ( but we also have fun doing it!) There is plenty of individuals here who are willing to teach, share, and show their experiences with you if you're willing to take them and progress. So if you want to be the best and join a team that wants you to succeed ... you can apply now...

Overall, Encore is fantastic place to be employed. I came from a education background and wasn't sure that the current role I'm in would be something I could succeed in. To my surprise, the training I was given and the constant communication and feedback for improvement is great. I have had great success in this role.  Any constructive criticism given by senior staff has never come across has harsh and is given to help  The company wants their employees to succeed and grown within the company.  

The opportunity for growth is exponential here, from the position I am currently in there are choices like account management, sales and division leadership roles ahead of me. The compensation at Encore is nothing like I have ever experienced as well. They DO take care of their own, and want their employees to have a positive experience. I would recommend Encore to anyone looking for a role in a new field.   

Encore my opinion is a place where I am respected for my experience and compensated as such ( in regards to salary). A large operation with a small company feel. Like most companies you have your pros/cons. There is no sense of “micromanaging” which is something appreciate. I like being left alone to manage my own projects, however, if I need further explanation of a design, an extra set of hands, or tools, they do accommodate. They are very transparent  with their ultimate goal, providing a quality product to the customer and being the best fire protection company in the northeast. CONS—-Get used to uploading your day-to-day tasks to an app or an email… Rather than making a phone call or speaking to someone in person.
And at times it feels like there is “too many cooks in the kitchen“ for lack of a better term. But ultimately, I am content with my place at Encore.

Encore’s company culture is strong. Encore’s mission and values are clear, communicated often, and embraced. Encore is devoted to employee development and providing high achievers opportunities to grow professionally.
As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in you. Encore has created an environment where you are
 motivated to work hard and that’s enjoyable. The upper management cares for their employees, and has a great “Open Door” policy, so you can speak what’s on your mind without the fear of repercussions.
 I feel Encore’s management team could work on leading by example and set the pace via your
 expectations and behavior. Provide recognition when others do the same. Employees should know that
 you are the real deal because management says and does the same thing.

was looking for a change in my life. looked to find a career, and let me tell you I am so happy I found Encore and am thankful for the chance they gave me. I started right away and showed I was eager to learn and I wanted to do this. Everyone i have worked with is friendly and wants to teach you as well. if you work hard and get the job done the day flys by which when you do something you enjoy specially for work. It doesnt feel like work.

I like how the company is very goal oriented.  I always set goals and now with Encore and being a pipefitter. I have goals each year to accomplish so I can get raises. get my own work truck and get my license. 

this is my career for life now.  Give it a chance . Give Encore a chance!

Scheduling does not care about how what they do affects the lives of the field techs.  They are paid partially in commission, so they nail the techs for 11-12 hour days regularly with no prior notice.  Pay is just good enough to keep you around, but pulling your hair out over poor management, lack of care in scheduling, and inability to order proper products for the manufacturer we are working with at the time makes it just not worth it.  They like to say they are family first, but after working around family issues for a week or two it goes right out the window in exchange for a thirst for money, regardless of who gets screwed, including in many cases the customer.  All this while upper management makes bonuses larger than what techs make in a year, all off the knowledge and work of the techs...

Top Job Titles	Average Salary
Fire sprinkler technician 144 salaries reported	$35.57 per hour
Alarm technician 60 salaries reported	$39.72 per hour
Business development executive 43 salaries reported	$78,605 per year
Service coordinator 36 salaries reported	$70,417 per year
Operations associate 34 salaries reported	$68,529 per year

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