helper

customer service representative

call center representative

specialist

mailroom clerk

Enlightened

My experience at Enlightened Inc. involved responsibilities that expanded far beyond my original Schedule Coordinator agreement. I was not an official employee, yet I was expected to use my own money and personal resources to help secure and support the company’s airport social-media-monitoring contracts at LaGuardia, Newark, and JFK.

The Human Resources Manager initially presented the Authorized Signatory work as a small, routine task. I was not told that this task was central to the company securing contracts across all three airports, nor was I informed that I would be made an official Authorized Signatory as part of obtaining and maintaining those lucrative contracts. What was presented as a limited assignment became a significant executive-level responsibility involving ongoing authority, accountability, and duties outside the scope of my agreed-upon contract.

I was never provided an updated contract that explained the expanded role, its expectations, or the additional legal and operational exposure involved. Despite performing both the Schedule Coordinator and Authorized Signatory roles, I did not receive additional compensation for the dual responsibilities or the one-time bonus that was promised.

I also felt that the HR Manager and CEO handled my concerns and hard work unprofessionally, rather than recognizing the time, accountability, personal resources, and effort I contributed. Clear written agreements, honest communication about job duties, fair compensation, and respectful leadership would have made this a much better workplace experience.

If you're just starting out this will be good on a resume. It doesn't pay much for ALL that you will do but it's a good resume builder. My advice will be try not to become overwhelmed and if you do speak with the Manager. It can be a stressful job and sometimes you'll wonder by the way they treat u if you're in Elementary School or at work but if u got the chops to stick with it you'll be fine. 

~Best Wishes!


What is the best part of working at the company?
At the time I was there not much. The owner had myself and others working outside their scope of work and wasn’t getting compensated for it. They also didn’t give raises.

What is the most stressful part about working at the company?
The owner being all over the place and not allowing the managers to manage properly.

What is the work environment and culture like at the company?
Over the top and they need to learn team building skills.

What is a typical day like for you at the company?
It was busy but also confusing.

What is the best part of working at the company?
It's a great job hopefully I get the opportunity to go back there maybe sometime in the future if I ever need another job I would love for them to rehire me is very family like everyone helps everyone it's a really great job

What is the most stressful part about working at the company?
Getting yelled at cursed at and threatened by customers and being able to deescalate them with the proper soft skills 

What is a typical day like for you at the company?
Test your patience at this job it takes a lot of patience to have this job

Awful management, they treat you like slave you can’t even have doctors appointment or anything like that, your car broke ? Tough shtt get an uber and make it to work, I have a doctors appointment today AT 7:00pm I need to go to the dentist “ THATS INCONVENIENT “ they won’t even let you take vacations when you want only when they want. Josh the field manager makes all the good workers run away becuase of the lack of management skills he has I would not recommend anyone to go work for this company

This company is awarded contracts with big organizations. I negotiated my salary so am very satisfied with my pay and I do like the culture of the organization who I contract for and they are very nice. However the only communication from Enlightened Inc. beyond the onboarding and benefits information are email reminders to complete timesheets or there will be “consequences.” That’s it. I guess we’re just viewed as bodies that make dollars for them.

What is the best part of working at the company?
Honestly there was nothing good about the company or management.

What is the most stressful part about working at the company?
Everything! No communication at all. Every mistake made is a write up. 

What is the work environment and culture like at the company?
Toxic for sure. Stressful most definitely. 

What is a typical day like for you at the company?
Miserable. They don't care about their patients or employees.

Worked in data entry. You have to fight for PTO time, it is not given. Off every holiday with NO PAY. No sick days. On an ABC program for payroll so they manipulate your pay at their discretion. We were given pay they had missed for months on our payroll. Management is awful, lies to your face. Supervisors are awful, no prior experience or qualifications to be Supervisors and it shows daily. Wouldn't recommend working here, EVER.

I have been working at Enlightened Inc for a little over 6 months and found the people here to be so kind and supportive. The CEO believes in taking care of his people and investing in them for the betterment of the company. This is such a great place for new grads to get a really involved,” hands-on learning experience in a variety of departments if you so choose!

Mandatory OT, Low Pay, Lack of Career Advancement, Horrible Management

Began as a temp employee doing data entry work then was forced to take on numerous job assignments which made work days hectic. The ABC payout system is a scam and management has zero respect for its employees.

Top Job Titles	Average Salary
Helper 3 salaries reported	$17.50 per hour
Customer service representative 3 salaries reported	$17.33 per hour
Call center representative 3 salaries reported	$24.36 per hour
Specialist 2 salaries reported	$33.50 per hour
Mailroom clerk 2 salaries reported	$18.75 per hour

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