field service technician

customer service representative

customer service technician

administrative coordinator

test engineer

Enphase Energy

The good:

- good base pay

-DTO (PTO with no accrual) also a downside. More info below.

-interesting subject matter (solar, microinverters, voltage and electrical remote troubleshooting)

- good coworkers and gradual on boarding. 4 week training assists in helping you learn what you need to know prior to taking calls. To a degree. 

The bad:

- DTO: no accrual means you aren't entitled to it. DTO can be requested 90 days in advance and is so saturated that you cannot get ANY days off without planning 3 months in advance. 

- Unpaid time is no option. COVID counts against your attendance points. One occurrence wirh covid missing 5 days puts you dangerously close to hot water  without any other occurrences 

-Planning a doctor's appointment leaves you with points, or you can "flex" those missed hours during the same week. ONCE per month. 

-supervisors are hit or miss. I'm on my 5th now and just finally starting to get any assistance whatsoever. 

-upper management doesn't know you and doesn't care. Make yourself known or get no assistance whatsoever.

-dumb metric tracking is the norm now. 20 seconds between calls, no unscheduled breaks. This leaves you with good agents who can do notes fast, good agents who can't and therefore don't put those notes in, leaving you with an angry caller and more work to do. 

OR, good agents who try but can't fit the utterly pointless rules and while doing a good job and fixing issues for the customer, are still subject to harassment for daring to finish notes for 45 seconds between a long call where the caller hung up on you at the end. 



The job does not give you the flexibility to do a good job. They push their goals down your throat and tell you they're YOUR goals, while those same rules undermine any effort you could put in.

A typical day at work
- you login to your computer. Check in with your team. You open up the different tabs, and tools for your job. You take calls and assist in troubleshooting issues with equipment, software updates, and doing warranty replacement on as needed basis. 

What I have learned.
-I have learned that being efficient, and proactive is likely to assure you a position even through business downsizing. However, you have to be cognizant and document everything so when leadership makes mistakes you have the documentation to back up your statements. 

Management
-Management as in my direct Supervisor is phenomenal. Very attentive, and provides feedback weekly so you can improve. Upper management and leadership not so much. They tend to be focused on their bottom line rather than the employees at the bottom. So rather than cut their own pay from 16.1 MIL/yr they rather cut 500+ employees  to satisfy the shareholders for losses they experienced. 

Workplace Culture
-The culture for Enphase employees is really cool if you work on site. They have endless activities all the time. Food Trucks, company movie outings. It's a vibe really. Working from home well you don't get much workplace culture then. 

The hardest part of the job. 
- I would say is getting acclimated to the changes that come with the job. Processes for different things change constantly. If you're able to be organized, have a meticulous attention for detail, and don't mind the monotony that may peek it's head in once in a while then this is the job for you. 

The most enjoyable part of the job
-For me it's the ability to not have to get up and go into an office every day. I love working from home because I drive a V8 and gas is expensive! I also love the perks of working for Enphase. We don't pay for benefits out of our check, and we get free stocks!


I wanted to say that I have been an employee here at Enphase for long enough to see how things have changed for worse. It seems the direction set forth by upper management is beginning to affect morale. From what I have gathered, this used to be a very flexible, fun, and challenging place to work. There used to be much less micro-management and morale was better. 

Nowadays, they change our processes and scold the entire team for the mistakes of a few individuals. The management culture does not come from a place of understanding, management constantly says, "we were in your shoes once so we know what we're asking of you" which to me is the most belittling statement you can make. Management is toxic and its beginning to trickle down into every level of the customer support organization at Enphase. 

Another HUGE thing to mention is how quickly they are willing to change our roles and responsibilities without even consulting us as a team. I am specifically referring to how they changed the Field Service Technician role responsibilities to include doing roof work which includes replacing Micro Inverters. That was one of the sole reasons many of us joined this team, which is to get away from the roof. 

They say safety is a priority, but it feels as if this is only the case to make them look good, and not because they actually care how we feel at work. Its productivity at all costs, with little support given to achieve basic responsibilities since everyone is too busy to take a moment to provide support. It feels as if we are all sinking and the cohesion between teams is beginning to diminish. Notice how all the good reviews are from a few years ago I believe this is very telling of the current environment at Enphase.  

Management is unbearable. It started out as a fun and fulfilling place to work but it quickly turned into intense and smothering micromanaging and constantly telling us we're never good enough. I was mislead on what the job would be and was forced into another role that also changed into something it was never meant to be. I was told we'd be doing minimal outbound calling, and now that's all we do. Ever evolving quotas. They punish you out of nowhere for doing the minimum rather than encouraging you to exceed. They only care about how many calls you make rather than considering the other things that go into making sales, like emails and accurate case notes. Huge sales made by team members are ignored in favor of grilling them to make more calls. Pertinent information is never passed down to the team and we have to find out from customers what the recent marketing material that went out was. Always playing catch up. No organization. No direction. Everything is made up as we go along. Their only interest is what's best for the company, almost never the employees. Empty promises left and right. Refuse to give raises/pay people differently because they feel like it and sometimes unfairly. Superiority is rubbed in our faces. Jobs are constantly being outsourced to India (who are lovely people by the way, it just makes collaboration VERY difficult.) They have a great product but seriously, don't work here.

This has been a very stable job. I recognize that opportunity isn't always available, but I've been working here for years and asked many times to be given tasks outside of my typical field to further my growth as an employee. I receive the extra work, and the accolades I received came as a pay raise... A pay raise that didn't even keep up with the current rate of inflation.

Managers ask for feedback, but are set in their ways and will either justify why their decisions are perfect (even if they will provably and demonstrably cause harm to the company) or simply ignore you.

Opportunity for growth is minimal if any. You will sometimes be asked to perform more tasks but at no additional pay. Managers often take credit for work, even after demanding more difficult tasks. Extremely ineffective "Goals" system.

They do offer a matching 401k and medicare and dental, as well as a stock purchase plan.

Pros: Stable, Good benefits, Friendly coworkers

Cons: Pay will not scale even with rate of inflation, no upward mobility, upper management is either aloof or will take credit for your projects.

Starting the job was very interesting. I was trained by another employee who was there 2 days prior before my arrival, and learned only the basics of the product we are working with and was then thrown into the fire of inbound calls. Management is horrible and doesn't care for employee's mental health, only numbers. When a quarterly goal is hit, we never get any praise, just an even larger goal to hit with little resources and support to work with. There's always an unreasonable change almost every week, and the sale process is very convoluted. Bonuses and commission are mediocre. I would say that we've had flexibility in our schedules but is quickly changing as well. PTO is also very flexible and the co-workers are like family. However, we are severely understaffed, overly micromanaged, overloaded with too many tasks to achieve the goals management has given, and never listen to us when we are asking for help. Very stressful environment, lack of communication between management and employees, and way too fast paced.

You either have the skill needed to navigate quickly on their programs, or you don't. My training time was cut in half and was very rushed. My trainer was very stressed and at times snappy. I believe the turnover is medium. I was placed on the floor and it was sink or swim. I sank. They promised a lot of support, but I was overwhelmed ALOT & I was left hanging for a lot of minutes at a time. I tried but a call center is not for me. Great company with a big future and those who are smart with their company software are probably happy. I think AI will eventually take over some of the aspects of inbound phone calls. 

What is the best part of working at the company?
Working with a reputable company that is providing the world with the best ESS and inverter products on the market.

What is the most stressful part about working at the company?
The concern that your coworkers may steal your sales. The management team has no interest in correctly in the problem, the us creating an atmosphere of distrust and no ethics.

What is the work environment and culture like at the company?
The culture is a culture based on distrust, theft, poor ethics, and upper management, not supporting lower management in resolving these issues. This is not a good place to work.

What is a typical day like for you at the company?
Working from home and contacting 50 to 70 clients to discuss installing a battery back up system on their existing solar array

Clocked in, took calls for 8 hours a day and went home. They recently laid off a bunch of people even though we've been told many times this would never happen. No bonus this year for us as well. Supervisors and co workers are very helpful and nice. Pay is good. Managers are very friendly and helpful. Upper management is brutal. Supervisors are put under a lot of stress for not meeting metrics that are well out of their control. The pile of rules that have been added since I started working here just keeps going up and up. Used to be a very lax place with lots of OT available. Now it's very strict and it feels much like a call center despite what we're doing being very technical. 

I can only speak for my department (Customer Service/ Call Center). Horrible leadership, chaotic work environment, many techs give customers false information do to lack of leadership. There are cool people who work there which can make the job fun, but the pay is low, promises of promotion/ advancement turned out to be lies. For months I was told I was on the schedule to receive training for ensemble (which gets you a raise) but it never actually happened, direct supervisor was changed 4 times in first 6 months. Managers never available to deal with angry customers who request them. Call volume is extremely high and higher ups expect you to finish documentation in 45 seconds to ready for next call in queue. Extremely stressful for only 20$ an hour 

Top Job Titles	Average Salary
Field service technician 9 salaries reported	$32.00 per hour
Customer service representative 3 salaries reported	$21.65 per hour
Customer service technician 3 salaries reported	$20.00 per hour
Administrative coordinator 3 salaries reported	$32.50 per hour
Test engineer 2 salaries reported	$125,500 per year

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